I've come here every year since 2015, I've not only have always been treated amazingly but their…read morecustomer service goes beyond what's normally expected. I strongly recommend this business for all your physical testing needs. Clean, respectful and fast!

My experience with OTC was great the doctor is very approachable and kind his staff has the best…read morecustomer service very professional and nice I highly recommend them.

Came here for a couple of jobs. Every visit is smooth, quick, and easy. The staff are friendly and…read moreinformative. You don't need an appointment. Highly recommend

Quick and easy!…read more Came here right when they opened at 9am even though my appointment was at 9:40.. I was hoping they could take me in a little earlier. I was instantly greeted with a hello from both Angee & Desiree! They literally are the sweetest ever. Check in was easy ipad all set to go and the cleanliness of their clinic was on point! I went in for a livescan and TB test and reasonable pricing.. I was called back within 10 minutes if that! Done within 5 minutes! Thank you ladies for making this process quick and fast .. with a smile on the side! I'll be referring this place now to whoever I come across that needs the services you provide! Parking was full but luckily they have another parking lot on the other side of the building. I was lucky and found one spot :)

This was the easiest blood draw of my life! I usually am scared and anxious during blood draws from…read morepast experiences in other places. However, Jackie made it so easy I wasn't scared at all! I really appreciate Jackie's ability to keep conversation going while doing a quick and painless blood draw. She's the best!

We brought our autistic son here to get his labs drawn. We were routed here after going to the…read morerancho location. the rancho location had my son terrified of needles. he is a child so it's expected that he is going to be scared, but i have spent a lot of time and effort teaching him not to be too scared. long story short, labcorp rancho left him traumatized. we told his doctor and she said to go here to Upland Labcorp. She had told me that the staff would be much better. She told me that if Upland can't do it, then she will look to see what else we can do, but to give them a try. Not gonna lie. At first, i didn't believe her! But we came in and the ladies were really patient with our son. He was scared at first, but they didn't raise their voices or anything at him. They stayed calm and i didn't even need to use our distraction tools with him. I can only imagine the number of people that come in to get labs. I'm a nurse and i know they see way more patients than i do. But people were quickly serviced during our visit. If they are firm and short, you gotta understand that they probably deal with a bunch of different personalities every day. They have to make their patience last the whole shift and mind you, i have never seen an empty labcorp. They were wonderful with our son. And quick! Amparo, Roxana, Christina, Jackie thank you ladies so very much. We really needed these labs done. Definitely going to this location again.

The personnel here is always friendly and accommodating. They have a gentile touch, and seem like…read morethey honestly care about helping. I appreciate the quick and easy check in process.

Thank you! I usually go to this lab. My doctor gave me a slip to another lab. I went there and…read morewhat a joke. Long wait rude receptionist. I immediately went to my doctor. Got another lab slip and within 15 mins was checked in professionally! Urine and Blood draw and on my way! You make life so much easier!

Thank you to Quest and Julieta for a wonderful experience. I was seen quickly and felt no pain at…read moreall. I was pleasantly surprised. Julieta was so sweet and offered to draw my blood while I was lying on a bed after I mentioned that I sometimes get dizzy after blood draws. I didn't end up choosing that option, but I thought it was very kind of her to offer. I plan to return to this location for my future needs.

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

Great experience! Check in staff was super friendly, Medical Assistant was kind and professional…read more Dr. Cho was very nice, knowledgeable and I felt like a genuinely cared. Wish he could be my primary care physician! I was out in less than 30 minutes. Facility was super clean!

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

Came in as a walk in and I had to wait about 1.5 hours but of course that was to be expected…read more Haven't gotten blood work in a while so I paid the tests out of pocket. Wendy was amazing. She made me feel so comfortable and relaxed. I barely felt her poke and she drew the blood quickly. Staff is friendly

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!

Way better experience! So grateful I got a very kind and gentle phlebotomist. I had to do my labs…read morelaying down. She continued to check on me and keep asking if I was okay as it was a lot of blood and I was fasting for quite awhile. But she was so sweet the entire time. I love the appointment process. You book online and right before your appointment time you click a link once you arrive. Walk right in and have a seat to be called. With my appointment is was about 15-20 min., wait which was completely fine and to be expected. You never know the situation they may be dealing with back there. But I was grateful for my visit and that I got a kind phlebotomy. Also, love the quest app where you can see your lab results.

This location should be avoided at all measures. i waited 2 hours and was never called. when i…read moretried to speak to the staff they lied and said they would send someone to answer my questions. another sad elderly gentlemen said he had been waiting for five hours since they opened. i immediately made an appt at another location in upland in less than 30 minutes.

I interacted with Ron at the BioCorp Clinical Lab at the Rancho Cucamonga location on Haven Ave…read more Ron is an amazing Technician as well as a very nice person. He is professional yet personable and I could tell he loved his job and treated me like he would want to have been treated. He is an asset to the company and I would refer any of my friends to Ron. We had 3 test kits mailed to us for my wife's doctor in Colorado. Ron took one look at the tests and knew exactly what needed to be done making me feel very comfortable. Thank You Ron for the wonderful experience. PS: Out of a scale of 1 - 10, I give Ron an 11.

Quick and easy in and out in a few mins! Kind of hard to get ahold of them on the phone but it is…read moreone lady doing everything every time I go.

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.