Very poor experience with a pediatric blood draw at this Labcorp location. The phlebotomist, Tiffany, tried twice and failed to draw blood. My child was crying and close to a meltdown. I requested a more experienced staff member, but Tiffany said minors are limited to two attempts and no alternative could be offered. Instead, the blame was placed on my child "not drinking enough water," and we were told to come back another day. This was handled poorly and showed a lack of proper escalation and care for a child patient. read more

Only downside of customer service was the receptionist ignoring me when i walked into the facility after i had received a text to go to the front desk. He was talking to a colleague while I just awkwardly stood there for more than a few minutes. My tech was extremely nice and kind, but unfortunately, am very bruised after almost a week. No blood was drawn from this arm, the arm it was drawn from however, did not bruise. Service was quick. read more

Labcorp - Laboratory Testing Near Me - Rancho Cucamonga, California

This is the ONLY Labcorp I go to. It might be busy but it is incredibly organized, helpful, and patient. I go regularly and I've never had a problem. The staff is nice, professional, patient and helpful. They deserve more than 5 !!! read more

There is a complete lack of respect at this place. The front desk staff are extremely unprofessional, and even with a scheduled appointment, I had to wait for hours due to poor organization and inexperience. They also lack basic customer service and respect when dealing with clients. I would not recommend going to this place again read more

For your (and the staff's, I'm sure) sanity, make an appointment! They're readily available and really easy to make. The check in process from your phone is really nice. This location gets really crowded in the waiting area and you may be asked to step outside, which is a little annoying but not a huge deal (again, especially if you make an appointment). Despite the constant chaos in the waiting area here, and I've been to this location multiple times, staff both at the front and back have always been very kind and professional. read more

Definitely they can be more nice and at least as answer questions. It's so frustrating even when you have an appointment for them just to cancel your appointment because you didn't put your insurance, that's not okay read more

Showed up at 8:05 am for an 8:15 am appointment, on the day of a heat advisory. People were waiting outside. I went in and checked in and was told that if I could not find a seat, I needed to wait outside. I joined the TEN other people out there, with no shade. There were elderly people, being forced to stand outside. I ended up standing outside until 8:30 when I popped in for air conditioning. The receptionist ordered me outside. I told her that I was simply getting air conditioning since they were running late on their end. I asked what she was going to do when the heat advisory was in full effect and she rolled her eyes. She then told me that I could stand outside or, if I had a car I could wait in it, I asked if they would call me on my phone and she said they would text. Well, why didn't you say that in the first place?!?!? I was finally called in at 8:40, for my 8:15 appointment. The blood draw took less than five minutes. The tech was very nice and professional. She is the only thing that kept this from being 1 star. read more

The staff at this location is very good at keeping calm under pressure and with serving the patients. THAT SAID, MANAGEMENT, hire more people!!! I do not blame the staff who are there, but I want to know what upper management is doing to hire more people, as well as to better compensate the people who are already here. Seriously, what does upper management do to earn the big paychecks, while their staff in the facilities is collectively working so hard while shortstaffed. I have been to this location four times in the last year, and every time, even with an appointment, the waiting room was so full that we had to wait outside. There appeared to be only two phlebotomists at a time, while the back of the facility clearly has room for more. Again, a question for upper management, do we need to reach out to your shareholders and tell them just how difficult it is for the people in the trenches? The staff at your Rancho facility is comprised of hard-working, friendly, and professional people who do not deserve to have such an overwhelming workload. And we, the patients in this community also should not have to wait so long because someone higher up in your company is trying to save money on staffing. It's not working, and you need to think about the people in the equation. I will be happy to work through my contacts on social media and make this post go viral. Upper "management," get your act together. read more

I feel satisfied with the staff and the service was very good and fast You need an appointment and the service is fast read more

I would strongly suggest anyone that's going to LabCorp to go ahead and make an appointment. This was a grueling three hours wait just for my father's sister to get her blood drawn. We got it done. They're all stating from Fontana to Walgreens LabCorp Rancho to LabCorp on foothill in Rancho that they're understaffed. They need some good phlebotomist. I'm ready to tell my daughter and Niece to come from Arizona if it's that bad. But I don't know what LabCorp pays either. Maybe they need to check out their pay wages and they might find some good people that wanna stay who knows but for that wait I can only give them three stars. And those three are because that young lady in there was a beautiful soul who was calm with even the crazy folks. Bravo to her and the stars just go to her. Even I goofed up when putting my father's sister's information into the computer and she was still cool about it. Very calm she just said yeah I wanted you to do this or I need you to do that. No high-pitched tone no nothing and I could tell this young lady was exhausted from the day. Do a little better LabCorp you might get those top-notch phlebotomist working in there. read more

Labcorp - Check in machines - Laboratory Testing Near Me - Rancho Cucamonga, California

NEW RECEPTIONIST NEEDED IMMEDIATELY!!!! Before I start this I want to say I'm also a dark skinned African American woman so this has nothing to do with race or racism. I'm also writing this as I'm waiting to be called back. The lady at the front desk is rude as h*** her name is Tanisha or something. She is African American, dark skinned with curly black hair. I informed her it was my first time here and she got irritated and told me to go to kiosk. Then when she called me to the actual desk she asked for a registration number not telling me where it is or anything even though I told her it's my first time HERE. I asked her where would the number be and she says they should have emailed you. WHO TF IS THEY . I assumed it was Labcorp emailing me after the signing in on kiosk, so I told her I couldn't find the email. She stated so the employer didn't send anything ? Like MA'AM I'm not slow stupid or dumb. SAY EXACTLY WHAT YOU MEAN FOR SOMEONE WHO HAS NEVER BEEN TO YOUR ESTABLISHMENT. WEIRDO . As a first time patient wouldn't you try everything to be informational the first go round so I know what I'm doing ? On top of that her and her coworkers had got Starbucks (nothing wrong with that) but she proceeds to say to a coworker " I got my drink, but I put that sh*t in the fridge", mind you I'm standing at the counter , so how unprofessional is that . I'm not even the type to leave reviews or do no petty stuff when it comes to these establishments, but enough is enough . I must say though, once I got called to the back the employee that assisted me then was very nice. They just need to have someone else at their front desk. read more

It seems like all the Labcorp facilities are continuing to decline. Making an appointment is always encouraged, however, when you have an appointment with your doctor sooner than you can get an appointment at Labcorp it forces you to be a walk-in. It has been my experience that appointments for labcorp are usually unavailable unless you have the option to schedule about a month out. My perception is that the staff is fed up with the amount of patients they have waiting, they seem to be annoyed at how busy they are, which is good for business but probably not great for the employees. They actually seem like they are understaffed and overwhelmed so I understand if their demeanor is less than pleasant and giving off frustration vibes. This location is on the smaller side, however not as small as the one located inside Walgreens and that one is definitely understaffed & overwhelmed. I have been turned away multiple times at both locations and told to come back at 7AM. When I arrived today at 7AM there was a line at least 15 people deep outside. They weren't letting anyone inside until someone left, even though there were several chairs available inside. It was very much giving Covid times. They also didn't have all the self-check-in kiosks available and instead they had a person in scrubs who all her job seemed to be was checking each person in one by one, all while being very condescending as if she is talking to a child. "You're all checked in you're going to wait outside or in your car okaaaaaay? You won't be called until 8:30 or 9:00 okaaaaay?" Poor thing was probably just trying to seem friendly but the energy inside that place is miserable. After 2 hours and 20 minutes I am called back to sit in a freezing cold room and wait while the patient sitting in the same room with me is drawn first. Then the phlebotomist leaves the room & after several minutes a different phlebotomist arrives. She was nice, efficient, and fast. It's now 9:25 and I am finally leaving. Labcorp needs to step it up, in the meantime, plan ahead if you can't make an appointment, you will be waiting a while. read more

Labcorp - There are always people waiting scattered around this place. - Laboratory Testing Near Me - Rancho Cucamonga, California

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I don't know what it is at this location, but the receptionist is always so rude. Any simple question is answered with an attitude. The phlobotomist seems nice. It's always the receptionist, and it's usually like that with any Labcorp location. I work in HIT and I understand the pressure. I have worked in a hospital or facility and we are trained to be assertive and cordial. I really don't know what is wrong with the customer service here. read more

It's a hit or miss.. In terms of how friendly they are, which is super important. Maybe you get someone nice maybe not. Just like the movie "Taken" Good luck! read more

Labcorp - Check in process - Laboratory Testing Near Me - Rancho Cucamonga, California

This Labcorp location seems to be run entirely by technology -- everything's done on tablets with almost zero human interaction. Then they act surprised when customer service is lacking. I stood there for a good five minutes while the ladies at the front desk ignored me, chatting about things that had nothing to do with work and showing a pretty bad attitude. If you're going to remove the "human" part of customer service, at least make sure the staff that is there acts professional and attentive. read more

Labcorp - tablet check in with no human assistance - Laboratory Testing Near Me - Rancho Cucamonga, California

I'm not sure why the ratings are so poor. I came on a Saturday after 9:00an and they were already at capacity. A person behind the counter suggested that I come back Monday morning as a walk in. Since they open at 7am I made sure to arrive at 6:15am. I was first in line, checked in, gave a nurse my paperwork and even confirmed with another worker that I did everything correctly. By 7:10am I was called in to have my blood collected. Everyone was patient and helpful. My phlebotomist was really pleasant. read more

Twice in the last month they have cancelled my appointment. Will not book through this site ever again

Rita was my technical today. She was very nice. They were so busy. But Rita still was very kind and professional. Thank you read more

I have appointment today at 2pm in regards from my appointment I had yesterday in regards to biopsy I have to get done on July 7th

This was opened instead of the Alta Loma branch. We did walk in but waited for 30 mins which was doable knowing we don't have appointment. The staff were nice and efficient. read more

Could not get any worse than this lab . Extremely over booked. Even with an appointment I had to wait an extra hour. There is no place for people to sit down read more

They never want to do their job! They have purposely canceled my girlfriends scheduled appointment for her tests 3 times since January. It seems like "choosing" when you "feel" like doing your "job" you signed up to do is this generations trend. Canceling everyone's appointment at your location sounds like there is lack of leadership which means accountability doesn't exist! read more

Made an appointment for 8am for an employment drug test. Checked in 10 minutes before my appointment on my phone. Was seen less than 5 minutes later. All of the staff were nice and efficient. The woman who saw me was very personable and I was in and out within 10 minutes. read more

Was asking a lady questions and how to help me out do my testing and what number I needed to call so she could do her job , she said I was giving attitude and was threatening not to attend me read more

I show up before 9am on a Saturday without an appointment to have some routine bloodwork done per my doctor. The check in kiosks are not working so I wait in line. I finally get to speak to a female & she said they are not checking in anymore people with out appointments even though they close at 11am. Very disappointed & a waste of time. read more

Worse lab corp I ever been I makes a 9am appt and it's 10am and there are still 5 ppl in front of me. I will never come here again. The girls in the front are extremely rude and have a nasty attitude not helpful at all. I heard her tell the girl we will make all walking wait until the end of the day. Do not come here read more

The staff is absolutely unprofessional, they don't know anything and i wouldn't suggest coming here even if it's just for a drug test because they will have you waiting in long lines and then turn you away for whatever reason they can find! The staff is rude and unhelpful, this is unacceptable, we didn't ask for you people to work there so the least you can do is your job RIGHT the first time, learn how to properly care for your patients, or find a different job. read more

Absolutely the most rude staff. I understand they can get busy but yikes. There are a handful that treat you decency. Definitely make a appointment if you can and avoid this location. read more

They made my wife wait for 3 hours fasting just to tell her that they will not take her for the test that she was going to pay. They could tell her that beforehand. Bad staff, bad place, poor management and they don't care about patients. read more

The employees here are helpful. The technicians are good at their job. The wait is never too long.

Well o came over to this place today to have my blood drawn. Have been calling the office for days and nobody answers the phone. I have appointment for the some other Saturday but my doctors needs the test soon. Saturday is the only time I can have this done and for fasting. The administrator was quite rude and literally likes to drive people away. If they will only answer the phone, people will not go at this place and waste our time to go there. Literally inconsiderate and there was no patient 7 am today Saturday 26 October. Sad and poor customer service. If my doctor is not in a rush for the result I have to stick to my appointment . Sad sad customer service. Never go to LabCorp Rancho Cucamonga .. read more

This place is ridiculous. You walk in check in and no matter what it's a 2 and a half hour wait. Once you get the text for them to see you, you still got to wait another thirty minutes. They told me to make an appointment next time. I tried doing that. Their next available spot was a month from now. Once I was finally called to go in the back to do my blood work it only took two minutes. They need to make more places to go to to do your blood work. This is ridiculous. read more

I've been here twice and both times I didn't have a long wait. First time I was a walk in and this last time I had an appt via the app. They have a good system here, efficient and I haven't had any issues with staff. They've been helpful and I'm glad I didn't let the negative feedback stop me from coming here. read more

The office is packed upon arrival but everything moves pretty fast. I did make an appointment online and checked in 10 minutes before, it was not a long wait to be seen. Which was nice because I went on my hour lunch break. You are able to just walk in as well which I did not know but very helpful if you need blood work done immediately. The office staff was kind and informative. The gentleman who drew my blood was very gentle and kind to help me not focus on all the vials I had to give. It was quick and easy. read more

Usually this place is good...allows for an appointment, very clean facilities, and professional people. I set up an appointment almost 2 months in advance onpy to find out the day of (as I arrived) that they are temporary closed. Why wasn't I given a call, text, email, or snail mail that this happened with options to reschedule. I was able to get a live person through Labcorp's 888 number and the only solution she had was a walk in (remember its Saturday) 20 miles away. read more

Labcorp - This is the notice taped to the door informing me that they were closed...no call, text, or email...just this notice. - Laboratory Testing Near Me - Rancho Cucamonga, California

I have been here twice for bloodwork. I make my appointment online and check in when I get there. I can wait in my car or there less than 10 minutes. I try to do the earliest appointment. I do not do well with getting my blood drawn and typically get nauseous/light headed. Both times my provider has been very helpful and accommodating. I feel like they go above and beyond to ensure that I feel okay. I saw Selia today and she was amazing! I felt so comfortable. She was very precise and informative! read more

In this place the employees are sitting watching videos while one has to wait more than 1 hour to be served... I arrived and registered on the tablet which told me they would call me at 1:15, it's 2:30 and I'm still waiting. read more

If you have no appointment make sure to come with plenty of time because you will have to wait a lot, that is the only reason for my 4 stars. They are doing a good job of keeping people separate but is just taking very long, employees seems to be very stressed out but with much patience to help people with questions. The person taking my blood was fast and professional, I was impress. The entire facility was very clean. Make sure to have an appointment before coming or if you have 3 hours to waist don't. Date of visit Dec 2020 read more

Labcorp - Reception - Laboratory Testing Near Me - Rancho Cucamonga, California

Horrible Horrible way of doing business. Their website indicated "walk-ins" Monday through Saturday. Since they had no available appointments until the end of month. And needing blood work done for my doctor to adjust my diabetic medication. I figured I could get in this morning (Saturday). I was turned away after being called a liar on the walk-in statement on their website. Several other people were there this morning with the same understanding of "walk-ins welcome" Labcorp deserves NO STARS Labcorp, SHAME ON YOU read more

HORRIBLE PLACE DO NOT COME!! I wish I could give this place a negative number of stars. Don't listen to the people who give it five! I took my child here recently and our appointment was VERY delayed. The technician finally came after 50 minutes and turns out she is very unprofessional. She stirred the needle in BOTH arms and popped many veins. In the end, absolutely no blood came out! She even blamed my child for not drinking enough water! That's total nonsense!! This place is a waste of time and the people are very rude and impatient!! Terrible place, I'm very disappointed. read more

Labcorp - One of my child's arms - Laboratory Testing Near Me - Rancho Cucamonga, California