Very poor experience with a pediatric blood draw at this Labcorp location…read more The phlebotomist, Tiffany, tried twice and failed to draw blood. My child was crying and close to a meltdown. I requested a more experienced staff member, but Tiffany said minors are limited to two attempts and no alternative could be offered. Instead, the blame was placed on my child "not drinking enough water," and we were told to come back another day. This was handled poorly and showed a lack of proper escalation and care for a child patient.

Only downside of customer service was the receptionist ignoring me when i walked into the facility…read moreafter i had received a text to go to the front desk. He was talking to a colleague while I just awkwardly stood there for more than a few minutes. My tech was extremely nice and kind, but unfortunately, am very bruised after almost a week. No blood was drawn from this arm, the arm it was drawn from however, did not bruise. Service was quick.

Recommend the Quest on Foothill over the one on Lemon because I am hard to draw and they always…read morehave trouble at the Lemon location. I let them know up front that I am hard to draw so I suggest the butterfly needle and the warming pad but I was told to just bring my own gloves implying that it is useless to first try my arms. Needless to say I went home with bandaids and bruises on both arms as well as my hand.

I was trying to get my daughter out of her daycare early to get the test done. I was running late a…read morelittle bit and their location was so hard to find cause it hidden inside the building and this was my first time here. I tried to call them for help to locate where they are. They didn't pick up the phone. By the time I got there. It was still not the time they close yet. They literally locked the door. I knocked on the door. They ignored. Nobody even answered. If they try to leave work that early that bad than the time they actually stated that they close so don't take appointment like 1 hour before closing them so don't waste people time. People have work, kids have school. Horrible service! At least answer your phone so I don't have to come or I don't have to go play game to go find your little hidden location.

Quick and easy in and out in a few mins! Kind of hard to get ahold of them on the phone but it is…read moreone lady doing everything every time I go.

Super fast and friendly. Very welcoming. I should of been coming here a long time ago.read more

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

My family and I have visited Haven Elite Urgent Care multiple times, and every experience has been…read moreexceptional. Dr. Henry Cho is truly amazing--his kindness, patience, and thorough care are unmatched. I honestly wish he had his own practice because we would choose him every single time. Dr. Cho consistently goes above and beyond, making us feel cared for and supported during every visit. It's rare to find a doctor who combines skill, compassion, and genuine dedication the way he does. I can't say enough good things about him. Haven Urgent Care is fortunate to have someone like Dr. Cho, and my family is incredibly grateful for the outstanding care we've received from front office to back of office. THANK YOU!

Went there for the first time today and was expecting worse since I read the reviews for fun. I…read morehad a set appointment at 11, arrived around 10:15, checked in, and was served right around 11. I did not experience any rude ladies there at the front desk. In fact, the gentleman at the front desk helped me with an issue and was actually nice to all others who went to ask for assistance. He was even pretty patient with non-English speaking people. The nurses do cycle to the front desk, but they go only to call the next person. What I did see were a few people (about 3-4 in the 45 mins that I was in the waiting room) coming in right at their appointment times expecting to be served immediately, without checking in. It's not accurate if you don't know the process. Let's be real, an appointment gets a planned time, but if they are early/late a bit, that's expected as these offices get LOTS of people who need lab work. A walk-in without an appointment at 10:15 had an estimated service time of 2:30 pm. Better to make an appointment. The nurse that took my blood was nice and professional! Visit this place for your lab work, just don't expect to be treated like you're at a 5-star resort and you'll be fine!

Everyone, patients and employees, are angry and rude. It is not a good place to be unless you want…read moreto lose faith in humanity. I witnessed patients being rude to each other, and patients being rude to the employees regarding the long wait times. It felt very uncomfortable to witness while sitting in the waiting room. Also, I waited for over two hours here, and then they turned me away because they said they are too full for today. Then, they told me to show up at 7 am tomorrow to get in line for them to open at 8 am. They did not apologize or seem sorry to say this to me. Management should make this place appointment-only if they cannot handle walk-ins. ALSO, if a Labcorp member is planning on leaving me a generic response to this Yelp review like: "Hi, We are sorry to hear that this was your experience at the Upland, CA Patient Service Center. Thank you for bringing this to our attention. We will look into this issue further." Just know that that is a USELESS comment for me and anyone else coming to your business. Why give me an extremely generic response to my message if you aren't going to fix this? Maybe actually fix the wait times by getting rid of walk-ins or having a much easier, well-functioning scheduling system. If it is fixed, then I will value your response.

I have had some blood draws done here in the past for personal and work reasons. This last time I…read morewent, the process was pretty quick as I did set up an appointment ahead of time. The lady who drew my blood was very nice and professional. I didn't even feel it! The office was clean. Good location. It is next to a store where I was able to go get some waters to keep hydrated for my draw and to get a drink and snack for my friend who was waiting. I definitely recommend this facility for this type of medical needs!

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

This urgent care facility is so clean and organized!! They are on top of getting patients in and…read moreout as quickly as possible without making you feel rushed.

We took our 5 year old today because we decided to try a new urgent care since we didn't like the…read moreprevious one. This office is super clean and the staff goes above and beyond. The exam was 100% thorough and they were not trying to rush us out of the room. It's always tough finding someone who's good with kids but I would highly recommend. A big thank you to everyone in the office for helping our child.

Excellent location! I've came from the Palo Alto and Northern California VAs. All have their pros…read moreand cons. This specific clinic in the Loma Linda system is wonderful. Great people and so far has been listening to me and my concerns. I hope they keep it up.

Great staff with in time appointments, a very pleasant security officer greats every person that…read morewalks through the door. Parking is easily available

Absolutely amazing experience!…read more We had the most beautiful and emotional experience at Baby 3D 4D Ultrasound. From the moment we walked in, the staff made us feel so welcomed, comfortable, and cared for. Our ultrasound technician was truly incredible -- she was so kind, gentle, and patient with our baby, taking her time and never rushing the process. She repositioned, waited, encouraged baby to move, and made sure we got the clearest and most special images possible. You could genuinely feel how much she cared about giving us the best experience. We went in at about 26+ weeks and the 5D images were breathtaking. We could clearly see our baby's face, her chunky cheeks, lips, and even her little expressions. It honestly felt like meeting our daughter for the first time, and we will never forget that moment. The room was cozy and peaceful, the atmosphere was full of love, and everyone in the room felt included in such a special memory. We left with full hearts, huge smiles, and memories we'll treasure forever. If you are considering a 3D/4D/5D ultrasound -- do not hesitate. This place is worth every single penny and more. We will absolutely be recommending Baby 3D 4D to everyone we know. Thank you for giving us such a magical first look at our baby girl

Rosie was fantastic. She made our experience extra special and we can't wait to come back!read more