My experience with OTC was great the doctor is very approachable and kind his staff has the best…read morecustomer service very professional and nice I highly recommend them.

I was sent here by the Trucking School I enrolled in. This place is easy to find, great parking and…read moreopen Saturdays! The waiting room is little small , but there are a lot of truckers coming here since it's by a Truck Stop. The place is clean, the staff is friendly, huge parking and the Doctor is real good and extremely nice! I highly suggest this place to anyone. It's only $60 and you walk out with your medical certification.

Came here for a couple of jobs. Every visit is smooth, quick, and easy. The staff are friendly and…read moreinformative. You don't need an appointment. Highly recommend

Quick and easy!…read more Came here right when they opened at 9am even though my appointment was at 9:40.. I was hoping they could take me in a little earlier. I was instantly greeted with a hello from both Angee & Desiree! They literally are the sweetest ever. Check in was easy ipad all set to go and the cleanliness of their clinic was on point! I went in for a livescan and TB test and reasonable pricing.. I was called back within 10 minutes if that! Done within 5 minutes! Thank you ladies for making this process quick and fast .. with a smile on the side! I'll be referring this place now to whoever I come across that needs the services you provide! Parking was full but luckily they have another parking lot on the other side of the building. I was lucky and found one spot :)

Came in as a walk in and I had to wait about 1.5 hours but of course that was to be expected…read more Haven't gotten blood work in a while so I paid the tests out of pocket. Wendy was amazing. She made me feel so comfortable and relaxed. I barely felt her poke and she drew the blood quickly. Staff is friendly

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!

Way better experience! So grateful I got a very kind and gentle phlebotomist. I had to do my labs…read morelaying down. She continued to check on me and keep asking if I was okay as it was a lot of blood and I was fasting for quite awhile. But she was so sweet the entire time. I love the appointment process. You book online and right before your appointment time you click a link once you arrive. Walk right in and have a seat to be called. With my appointment is was about 15-20 min., wait which was completely fine and to be expected. You never know the situation they may be dealing with back there. But I was grateful for my visit and that I got a kind phlebotomy. Also, love the quest app where you can see your lab results.

This location should be avoided at all measures. i waited 2 hours and was never called. when i…read moretried to speak to the staff they lied and said they would send someone to answer my questions. another sad elderly gentlemen said he had been waiting for five hours since they opened. i immediately made an appt at another location in upland in less than 30 minutes.

I interacted with Ron at the BioCorp Clinical Lab at the Rancho Cucamonga location on Haven Ave…read more Ron is an amazing Technician as well as a very nice person. He is professional yet personable and I could tell he loved his job and treated me like he would want to have been treated. He is an asset to the company and I would refer any of my friends to Ron. We had 3 test kits mailed to us for my wife's doctor in Colorado. Ron took one look at the tests and knew exactly what needed to be done making me feel very comfortable. Thank You Ron for the wonderful experience. PS: Out of a scale of 1 - 10, I give Ron an 11.

Quick and easy in and out in a few mins! Kind of hard to get ahold of them on the phone but it is…read moreone lady doing everything every time I go.

Thank you to Quest and Julieta for a wonderful experience. I was seen quickly and felt no pain at…read moreall. I was pleasantly surprised. Julieta was so sweet and offered to draw my blood while I was lying on a bed after I mentioned that I sometimes get dizzy after blood draws. I didn't end up choosing that option, but I thought it was very kind of her to offer. I plan to return to this location for my future needs.

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

We brought our autistic son here to get his labs drawn. We were routed here after going to the…read morerancho location. the rancho location had my son terrified of needles. he is a child so it's expected that he is going to be scared, but i have spent a lot of time and effort teaching him not to be too scared. long story short, labcorp rancho left him traumatized. we told his doctor and she said to go here to Upland Labcorp. She had told me that the staff would be much better. She told me that if Upland can't do it, then she will look to see what else we can do, but to give them a try. Not gonna lie. At first, i didn't believe her! But we came in and the ladies were really patient with our son. He was scared at first, but they didn't raise their voices or anything at him. They stayed calm and i didn't even need to use our distraction tools with him. I can only imagine the number of people that come in to get labs. I'm a nurse and i know they see way more patients than i do. But people were quickly serviced during our visit. If they are firm and short, you gotta understand that they probably deal with a bunch of different personalities every day. They have to make their patience last the whole shift and mind you, i have never seen an empty labcorp. They were wonderful with our son. And quick! Amparo, Roxana, Christina, Jackie thank you ladies so very much. We really needed these labs done. Definitely going to this location again.

This was the easiest blood draw of my life! I usually am scared and anxious during blood draws from…read morepast experiences in other places. However, Jackie made it so easy I wasn't scared at all! I really appreciate Jackie's ability to keep conversation going while doing a quick and painless blood draw. She's the best!

This place is heavily unorganized. I called ahead of time and asked what time they closed. Spoke to…read morea lady and said 3:45 is the last patient because of COVID. I show up at 3:45 maybe a minute later and she said that they closed at 3:30pm and that FedEx had already left. Pathetic child like communication. They could have told me 3:30pm the first time and I wouldn't have came all the way from LA. Spoke to the office manager Juan. He made me repeat myself 4-5 times. If that's a manager then that explains why this place sucks. He said he would have made an exception if he was there and he surely was there and made no exception. Instead he was being a rude j**k. Shoot the 7 minutes we argued on the phone, he could have let me pissed in a cup but instead he felt like pissing me off. Would not recommend this place to anyone. If I was an employer, I would rather my employees piss dirty than to send them here. This place was just sold to some other company and looks like everything went to s**t. I requested my company to send me elsewhere other than this sh**hole with a bunch of sh**heads.

I got my physical here and was in and out in about 30 mins. DOT medical exam is $55 which is really…read morefair. All in all, good experience.

This review is strictly concerning the dining facility for the residents. I periodically visit my…read moremother-in-law who lives at this property and we usually always go to lunch. I visit her once a month (or so) and we have gone to the resident dining maybe twenty times. From the first time I was shocked by the quality of the food. My first time I was expecting an old-school cafeteria-style food service with metal trays and food slopped onto the plate. This was completely different. The food was shockingly good, and the meal of the day (lunch) always has a soup, a main meal and a dessert. It's not overly fancy but the food in actually really tasty and they give you good size portions. The staff are very attentive and polite and the experience is a very pleasant dining experience. Today we had garden vegetable soup along with pot roast, scalloped potatoes and peas, with apple pie for dessert. The pot roast was excellent and the potatoes were exceptional. You know the food is good when the head chef/manager of food service is there talking with residents to make sure she gets feedback concerning the food that she prepared. Currently the dining area in being remodeled and should be done by the end of this year. So, the dining area currently is less then amazing, and what they can offer is limited. I'm looking forward to the new dining experience once they have their grand opening later this year.

They have a great chef... Joanne Ochoa..... We just had a delicious Father's Day lunch.. The best…read moreever!!