I showed up almost 45 minutes before they closed. The kiosk's were not working and said go to a…read morewindow. Was waiting in line at the Pharmacy window which was the only window. Finally a female who seemed to work for Labcorp came out of the door to get the one person sitting and waiting. I asked if I was in the right line and she said they were full for the day. Maybe true, but waiting for 15 min or so to find out was BS, maybe have something posted so I don't waste my time. Just rude to not value people's time.

I highly recommend this location! The entire staff does an amazing job! Marisol was very kind and…read morethe place was clean and fresh. You can tell they really care about their work and their patients. P.S. I recommend paying on the website and scheduling an appointment. Although they do accept walk-ins, you'll have to wait depending on how busy they are. They definitely deserve a nice lunch... and a raise lol

Thank you to Quest and Julieta for a wonderful experience. I was seen quickly and felt no pain at…read moreall. I was pleasantly surprised. Julieta was so sweet and offered to draw my blood while I was lying on a bed after I mentioned that I sometimes get dizzy after blood draws. I didn't end up choosing that option, but I thought it was very kind of her to offer. I plan to return to this location for my future needs.

I've been to Quest Diagnostics multiple times, and I want to start by saying that this facility is…read moreconsistently clean, and most of the phlebotomists I've encountered have been kind, professional, and efficient. That's why this review is so disappointing to write. On April 15th, I had a very negative experience with a phlebotomist named Michelle. From the moment I sat down, she was cold and dismissive--no greeting, no basic courtesy. Her tone throughout the appointment felt rude and unnecessarily aggressive. Instead of communicating calmly, she gave abrupt commands like "scoot up... no, more," without any professionalism or kindness. The actual blood draw was worse. On the first attempt, she missed my vein and tried to redirect the needle twice. During the second redirection, I felt a sharp pain and said "ouch," to which she responded by rolling her eyes before removing the needle. I ended up apologizing--despite being the one in pain--because of how uncomfortable the interaction felt. She never apologized. She then attempted the draw on my other arm, applying the tourniquet far too tightly and choosing the basilic vein. As soon as she accessed the vein, it began to blow. Despite this, she continued the draw and collected four tubes while I started losing sensation in my arm and hand. For context, I am a phlebotomist with 10 years of experience, so I am very familiar with proper technique and patient safety. I regret not advocating for myself in that moment, because the situation was not handled appropriately. Unsurprisingly, I developed a hematoma almost immediately in a very sensitive area. She provided minimal bandaging--it didn't even stay on--and gave no aftercare instructions. I had to manage everything myself at home, including icing and proper care. I have already reported this experience directly to Quest Diagnostics through the appropriate channels. I was told that a supervisor would address the situation and that this employee would be shadowed for retraining. While I appreciate that this is being handled internally, I am sharing this publicly so others are aware and can make informed decisions--personally, I would recommend avoiding this phlebotomist at all costs, if possible. This was one of the worst experiences I've had getting blood drawn, and it stands in stark contrast to the otherwise positive experiences I've had at this location. *I'm including pictures, including the bruising right after the draw and how it looks 24 hours later

The personnel here is always friendly and accommodating. They have a gentile touch, and seem like…read morethey honestly care about helping. I appreciate the quick and easy check in process.

Thank you! I usually go to this lab. My doctor gave me a slip to another lab. I went there and…read morewhat a joke. Long wait rude receptionist. I immediately went to my doctor. Got another lab slip and within 15 mins was checked in professionally! Urine and Blood draw and on my way! You make life so much easier!

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

I have been here a few times and It is by far the best quest diagnostics location. Juliette is the…read morekindest and most gentle person ever. She was so sweet through the whole process. I let her know that I'm a big baby when it comes to needles and she made me feel at ease and very comfortable. In fact she had already taken a few viles of blood when I asked if she had poked me yet. I didn't even feel a thing. She is amazing!! If you are allowed to request your phlebotomist I highly recommend Juliette!!

Thank you to Quest and Julieta for a wonderful experience. I was seen quickly and felt no pain at…read moreall. I was pleasantly surprised. Julieta was so sweet and offered to draw my blood while I was lying on a bed after I mentioned that I sometimes get dizzy after blood draws. I didn't end up choosing that option, but I thought it was very kind of her to offer. I plan to return to this location for my future needs.

I made two back to back visits recently and I'm happy to report, I'm happy with the experience…read more Both visits I walked in with an appointment and was taken back only later than 1-2 minutes. The site wasn't busy and they were able to take me back to collect the samples they needed 15 minutes before my scheduled appointment. Staff was friendly and made you feel comfortable. I was especially happy with the first gal who took care of my blood work. I've only ever done blood work once before with another business, and while it wasn't so bad, I was very overwhelmed. I'm not a fan of needles and the sight of blood makes me a little nauseous. When I told her about how my first experience went and how anxious I can be with these things, she quickly made began carrying a conversation to keep me distracted and comfortable during my visit. This made me very happy. Oh, did I mention she got the vein on the first try and no bruising?! Only con I had here was that they didn't accept CareCredit. Overall, I was happy with my visit and would gladly come back to Quest when the time is needed!

I have been a Quest Diagnostics patient for over 10 years, and this was by far the most…read moredisappointing experience I have ever had. I understand that patients without appointments may have to wait, but waiting for an hour and a half without any communication, updates, or concern for my time is simply unacceptable. What made the experience even worse was the attitude of the staff. They were dismissive, unprofessional, and showed no empathy or understanding for my physical or emotional condition. After waiting for 90 minutes, I politely asked how much longer it would be because I desperately needed to use the restroom but couldn't, since the lab required a urine sample. Instead of showing any compassion or giving me an estimate, I was coldly told, "You can leave." That response was disrespectful and completely unacceptable for a healthcare facility. Healthcare professionals must understand that patients are not just numbers. Many people who come to a laboratory are sick, anxious, fasting, in pain, or dealing with stressful medical conditions. Treating patients with dignity, respect, and compassion is just as important as technical skills such as drawing blood. A great phlebotomist is not only someone who performs a successful blood draw, but someone who knows how to care for and communicate with sick human beings. I was also disappointed by the overall professional appearance of the staff. In my opinion, their appearance did not reflect the high standards I have always associated with Quest Diagnostics. A healthcare environment should demonstrate professionalism, cleanliness, and attention to detail at all times. Because of this experience, I was unable to complete my testing today. I had taken time off work specifically for these labs, had been fasting since the night before, and I am a smoker, making the prolonged wait even more difficult. The lack of professionalism and compassion from the staff prevented me from receiving the care I came for. Despite today's experience, I still believe Quest Diagnostics is an outstanding laboratory with an excellent reputation. That is the only reason I chose to schedule another appointment at a different Quest location instead of taking my business elsewhere. However, the employees at this branch seriously damaged my trust. I strongly encourage management to address the culture at this location. No patient should ever feel that their time, health, or dignity is being ignored. Technical competence alone is not enough--respect, empathy, communication, and professionalism are essential qualities for anyone working directly with patients.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

Came in as a walk in and I had to wait about 1.5 hours but of course that was to be expected…read more Haven't gotten blood work in a while so I paid the tests out of pocket. Wendy was amazing. She made me feel so comfortable and relaxed. I barely felt her poke and she drew the blood quickly. Staff is friendly

looked like the front desk went on lunch break and left the desk empty, while customers were lining…read moreup and waiting to ask question. yes I know you can self check in however nobody was working the desk to assist patients who were using their crazy check in machines. the lobby is as big as a walk in closet and the water machine, was empty or not workin. it's not a Sparklets bottle, it's a water machine. They can refill a water cooler, really? Terrible customer service and terrible location for a customer waiting room. Wish Yelp would have a minus scale!!!! Honestly try another location not this one!