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Quest Diagnostics

2.4 (72 reviews)
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LMAO what a joke. Booked an appointment online for a TB test that's required for work. Nowhere does it indicate you need a doctor's order. Maybe write that somewhere on your site? Waited a whole week for this and the phlebotomist rudely tells me I need a doctor's order for it. Thanks for wasting my time. Did it somewhere else without any hassle

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1 month ago

Super quick if you have an appointment! Everything was clean just make sure you're on time and have your bloodwork papers and ID.

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12 days ago

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4 days ago

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24 days ago

Great staff and very efficient. I have been to multiple Quest facilities, this one is the best. Very friendly and professional staff.

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3 months ago

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27 days ago

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10 months ago

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2 years ago

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3 months ago

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6 months ago

They took me fast as a walk in and Michael was great! Helped me with the kiosk and took my blood. Didn't feel a thing. Thank you!!!

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9 months ago

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7 months ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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3 years ago

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5 years ago

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Quest Support

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3 years ago

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2 years ago

no help. there is no one at the counter to help and the people are very unkind and easily annoyed.

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2 years ago

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5 years ago

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4 years ago

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6 years ago

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Ask the Community - Quest Diagnostics

Review Highlights - Quest Diagnostics

The office was clean and Mike was my technician.

Mentioned in 4 reviews

Read more highlights

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Labcorp - Longggggg line...

Labcorp

(63 reviews)

Booked appointment two weeks ahead using site. Appointment on a Tuesday at 1:45 p.m. They close at…read more2:00 p.m. Walked in at 1:40 p.m. checked in using the Kiosk. Literally, like one minute after checking in and sitting down I was called up by the assistant at 1:45 p.m. exactly. Gave them my order. They immediately instructed me to come into the back and get my labs done; urine and blood for annual physical. Nurse did a good job didn't hurt or have any after soreness. I was done and out by 1:53 p.m. No complaints on my visit. Easy, free parking also. Plan ahead make appointment if no hurry. Fill out the insurance info they request from you ahead of time. Bring your orders. Use the Kiosk and they text you when they're ready to see you so you can walk around or sit in your car if extremely busy.

This place was bad…read more I am assuming they are short staffed? But this review is solely on my own experience. They have no windows for appointments, fully booked for the whole week. They should've started turning walk-ins away, because it just made everyone and myself more angry. I had come in for a lab order given to me THAT Monday morning for a pre-op labs for a surgery I was going to have on Thursday. The week was fully booked out. So, I arrive as a walk in. People are complaining the whole time, and I just ignore it because I'm a patient person. An hour and a half later, some old guy comes out and tells "THREE HOURS I WAITED. THREE HOURS!" I immediately think what?! So I go in and ask them how many people are before me. Of course they have attitude, then tell me I have 17 PEOPLE ahead of me and that doesn't include appointments. Once appointments show up then wait list gets pushed down. Mind you this point it is 12:30pm AND they close at 2:00pm. Mathematically, it doesn't make sense if there are 17 people before me (not including appointments) and lord knows how many people behind me to say you are going to get to all of us by 2:00pm? There was no customer service or care quality here. They should have started referring people to go to other locations or start turning people away, instead of having us waste our entire day waiting. Not only that, there were no more seats. Inside was packed and the picture attached is outside with not enough chairs for older folks and people with pre-existing health conditions. I could not stay because I had an interview and was leaving for a work trip that same day. I did my labs in my destination city for work and NO WAIT. Hospitable and everything I had hoped my own lab corp in my city would be. Not coming back, sorry.

Quest Diagnostics

Quest Diagnostics

(73 reviews)

I'm giving this Quest Diagnostics location on San Bernardino Rd in Covina five stars. I've been…read morehere more than ten times at this point, and honestly my experiences have consistently been smooth and efficient despite what some of the other reviews say. I think timing really matters here. I never come in for fasting labs and I almost always book afternoon appointments, which I suspect avoids the morning rush. Most of the time I'm able to get a next day appointment, and today I even got a same day slot, so it's hard for me to complain when the scheduling has been that convenient. The phlebotomist experience can be a bit hit or miss. Sometimes they're chatty and friendly, other times it feels very quiet and strictly by the book. That doesn't bother me though. I'm not there to make friends, and as a healthcare worker myself I get that they see a high volume of people and need to keep things moving. They're always clear and thorough with instructions, which I actually appreciate, especially since I'm not the biggest fan of blood draws on myself. Sometimes it hurts, sometimes it doesn't, but overall the process is quick and professional. The online check in system is a huge plus. It can feel a little tedious since they ask for a lot of information, and I'll probably just make an account to make it easier next time, but once you get the text and check in on your phone, you don't even need to use the kiosk. Even when my name didn't show up on the waiting screen, I was still the next person called. This location is super convenient to my home, the care feels standard and solid, and even when I've had to cancel appointments it's never been a big issue. For me, this place does exactly what it needs to do, and it does it well.

Most times, they call the "victim" within 10 minutes of the appointment time, never on time. Today,…read moreFriday, it's a full house. So far 45 minutes behind schedule. How does this happen? If you need for blood drawers, hire more staff. This is no way to run a business.

Quest Diagnostics - laboratorytesting - Updated May 2026

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