I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

Great service friendly staff easy to deal with, they stand behind their work which has been great.read more

My smallest Chevy SUV was dead in my driveway this morning. I am a 30 year member of AAA and…read morethrough them, I was connected to Ricci and Son's Towing in town where I live. Within 30 minutes of my calling in to AAA, Jason from Ricci and Son's Towing was in my driveway ready to help. I did request him to replace the 7 year old battery original to my car and he was happy to do it. He was pleasant, efficient and knew what he was doing. My day began being inconvenienced but the morning ended with me being able to go on my way to stock up with some groceries for our next snow storm and not having to worry about my little SUV not being in service. I am an 80 year old widow who appreciates nice young people who are proficient in their job and kind and thoughtful to we senior citizens. Bless you Jason and I hope 2026 is a happy, healthy and prosperous year for you and your family.

Got stuck in a snowy and muddy ditch, Ricci's saved the day! The driver was professional and polite…read moreand arrived quickly. 10/10 would use if in a ditch or other peril again

It is amazing to find a gas station that still has expert mechanics and the equipment necessary to…read morerepair cars. In addition, everyone I've met there is enthusiastic about tuning, service and maintenance. One of our cars is an EV, but they have willingly helped with a blown tire, and for our internal combustion cars, it's great being able to buy Sunoco 94 octane gas at a price that is lower than surrounding stations. I like the people who work at the station, have confidence in their work, and highly recommend them.

Updating my review. I'm not sure what's happened from the first time I went there but ever since,…read moreI've called them for auto repairs they can't look at the car for at least a week. They had great service/prices the first time and got the car in a completed in a few days. I don't even call anymore because I can't be without a car for over a week.

So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Have been a long time customer, but I just (6/28/23) called to ask them what should I do with my…read morecar that just have been tboned. Thge young man at the other end just told me to get lost and go someplace else.

Rude and indifferent attitude toward issue I called about. Would never trust anyone to service my…read morevehicle with such an attitude.

If you have a transmission issue, go to Redline for review. Honest and knowledgable, the folks at…read moreRedline fixed my vehicle and did so by letting me know all of the scenarios that I could have been facing. Very happy with the quality and value presented.

Very knowledgeable staff. Taylor calmly helped me and my wife during our car cutting off…read more She directed us to a tow service and potentially same day help and repair if we made it there soon. This made a sudden crisis much easier to deal with We also had comfy couchs throughout the ordeal. Put This shop at the top of your list mvp!

My Son's Honda is happy at 1/2 of dealer price to fix the front end…read more Work guaranteed for as long as you own the car Great Place Great Service Next time I will get my oil changed and New York inspection

This collision repair shop is the best I've ever been to. I can't recommend them enough. They are…read moreone of the few places that can repair electric vehicles. They navigated the insurance companies for me and were excellent at communicating and documenting throughout the process. This is also one of the more expensive locations I have been to, but it is worth every penny. They pay their service well and the servicing technicians are very detailed and knowledgeable.

I cannot speak more highly of Fetzner Collision! I had my Tesla Model Y rear bumper scraped…read more(courtesy of the Wegman's parking lot) and they worked me in for an estimate AND repair in record time! Absolutely beautiful work! Many thanks to Brian Fetzner and his team for timely and high quality work at a reasonable price. I won't take my cars anywhere else in the future.

I needed a tow since my car got flooded. They were friendly and got a truck out to me and told me…read morethe price upfront.

They came through in a pinch, I wish I could remember the name of the gentleman that traveled out…read moreto Buffalo and flatbedded the car back to Rochester. He was very professional, knowledgeable, friendly and did a great job. I'd highly recommend these folks.