There ok mostly cold pretzels on most visits the other day ICE raided the place and they closed early.

My first time driving TO a Pretzel Factory store rather than getting catering or a box at work. This one has a tight drive through which was awesome for my compact car! I finally tried their cheesecake bites and it's a good lunch for one or snack for 2 or 3. It is a very good pretzel cheesesteak but if you want a cheesesteak it won't really satisfy. The spicy weiner pretzel had a good kick and I think they gave me extra free pretzels on top of the minis I ordered. Price can't be beat and the taste consistency is solid. I was in and out in 2 minutes. Adding to my rotation list. read more

Philly Pretzel Factory - Pretzel cheesesteak bites, filling! - Bakeries Near Me - West Chester, Pennsylvania

Three times now, I have placed an order for 2 pretzel trays (3 dips each) THE NIGHT BEFORE, with a SPECIFIC PICKUP TIME, and arrived to find that NOTHING has been put together yet; and today they didn't even have the correct pretzels ready! The staff is kind, but seriously?! Why bother to order ahead? read more

Clean, fast, and FRESH pretzels. The young lady who took my order was polite and accommodated my special request. The pretzels here are always so good...baked perfectly! They have a high turnover, so the pretzels are always FRESH! Happy dance! I grew up on these in Catholic school and never lost my enthusiasm for this simple, yet tasty snack. This location doesn't disappoint! The Overlea location closed shortly after opening, so when I'm in PA, I try to stop by for a quick snack. They have a drive thru, but I like going in...the smell of fresh bread is intoxicating. Ample and busy parking lot. We didn't use the public restroom. If you like/love soft pretzels this is a must try. I could eat these every day. Try the nacho cheese...tasty accoutrement. read more

Philly Pretzel Factory - Soft pretzel - Bakeries Near Me - West Chester, Pennsylvania

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Nothing hits quite like something from Philly Pretzels. Absolutely delicious!! If you have not gotten anything from this company, have you even been to Philly?? The pretzels are very cheap and you can get salted or a cinnamon sugar if you have a craving for some sweets. The best is when you get them and they are fresh out of the oven... absolutely heavenly! My boyfriend lives in New Jersey, but his grandparents live in Philly and his brother has made the drive down to Philly multiple times just to grab some Philly Pretzels. If you pick some up, only grab enough that you can eat within two or three days. After that they can go a bit stale and they are by far the best on the first day that you get them! I live in Cincinnati currently but anytime I am in the area, I always pick up a bunch for the drive back. Absolute must try! read more

This was the first time I have been to a Pretzel Factory. It didn't disappoint. Pretzels were reasonably priced and I got a tub of cheese as well. They were a perfect addition to our Phillies watch party. Employees were friendly too. read more

Stopped here for a party to pick up a platter of rivets. Always super fresh and helpful staff. No reason to stop eating pretzels, 12 times the national average in philly baby! read more

Super bowl Sunday and you're only selling to people who preordered. I am at your place almost every week. Terrible way to treat loyal customers just cause your business is up. Thanks for the update and not ignoring this as most paces would read more

I despise the fact that you have to PAY for a small container of mustard! Good Lord, the cheapest condiment around, really? I was there today and went to the drive through and ordered 2 pretzel dogs. I asked for some mustard and was told I either had to pay or come in and get some from their open stock stash. Not a good way to 'serve' the drive through customers. Seriously, what is it that they can't have a few mustard packets, like I get FOR FREE at Wawa, McD's or any other place. I will not be back. I was very upset as the wind chill was 5 degrees and they couldn't give a complimentary mustard packet, Ba Bye! read more

Worked with Jim, the owner, to order 400 pretzels for a charity event. He was friendly, accommodating and supportive. Order was ready on time & delicious! Give them a try for your next event, and you won't be disappointed. Jim supports our community, which is a huge benefit when choosing who I shop with. read more

Just picked up a tray for Mother's Day. Not only did the owner supersize my tray, he threw in 4 hot pretzels for the ride. Super nice, clean place. Look forward to using this location in the future for our work! Nice job, Jimmy! Nice to meet you today! read more

Nothing beats a fresh hot Philly style soft pretzel after the kids finish guitar lessons on a Saturday afternoon. Paired up with a Stewart's Root Beer or Orange Cream Soda (the boy's choice) and you are in Daddy heaven (kids love you and you love your pretzels). Pick up a platter of pretzel buds for your next party -- whether you're having it or just need something to bring to the party -- you will be a star. The buds come in various flavors (sesame, onion, garlic and, my-oh-my, everything flavor. ) Memo to the Mrs.: bury me with an everything pretzel. read more

I've been coming here since the day they opened. Good snacks and attentive employees.

Great place for a quick or on the go snack. Very inexpensive and comes with free mustard (other sauces cost about 75 cents) They have other types of pretzels and also pretzel bites. Party trays are available as well. Very friendly service and nice little place. read more

Fresh, hot pretzels. VERY inexpensive! Eat there, get some free Mustard! if you haven't been to a Philly Pretzel Factory, you HAVE to stop in. Kids love it, parents love it, everyone loves it! Two Words... AWE-SOME! read more

The pretzels are good. Unfortunately, at this location, we were not able to get fresh pretzels. The mustard in the stores is good and free, while dipping sauces to go are about 75 cents. Probably 4 stars if we got them hot and fresh. read more

I always get pretzels for my clients and this particular franchise is amazing. The manager was singing when I picked up my order, the entire team was having a good time. I love to see happy employees! And I got a free pretzel. I will definitely be returning to this amazing franchise! read more

A taste of Philly in West Chester! Get a bag of pretzels and share them with your friends at work...

Pretty standard with pretzels and mustard and what-not. Service runs hot and cold, but the pretzels are always delish.

Shouldn't be hard to make a pretzel......I bought 4 dozen to bring in for work and the pretzels were raw inside. I would not recommend. I will not be going back ever. Owner said that there is "No way the pretzels were raw"..... when you tear a pretzel it should not pull like melted cheese!! Just own the mistake and try to earn my business back! Don't call your customers liars because you messed up and made a terrible batch of pretzels. Sorry Jim, you just don't get it. read more

Clean & neat store. Fresh pretzels in the display case. Friendly service! Was starving after a job interview. I stopped in without my cell phone but remembered I got an email with a coupon stating they had a deal for 2 pretzel dogs for $2 and I got the deal without showing my phone! They hit the spot. Yes, I ate both. The guy at the counter was very nice! read more

Great Philly pretzels and the price can't be beat. The spicy mustard is definitely spicy but very tasty. Could stop by daily if I worked nearby. read more

Pretty standard pretzels, but the prices were extremely cheap. I got 4 fairly large soft pretzels and hot cheese sauce for only 2.50.

Staff are nice here, and they have a drive-through, but on my last visit recently, they were out of the regular menu item I wanted at 11:30 am (not exactly close to closing) and apparently not planning to make more - I was just told "We're out!" not "There's more in the oven" or whatever. Instead I ordered a couple regular pretzels and a pretzel dog. The pretzels were okay, but the pretzel dog was very overdone/ rock hard on the outside and mushy inside. My impression was it had been sitting under a heat lamp for more than the recommended time. I did not discover this till I'd driven home and unwrapped it - ate it anyway as I did not have anything else handy for lunch, but nearly cracked my tooth biting into it, it was like biting a stale hard roll. Within about 3 hours I got very sick to my stomach and since I had not eaten anything else except the pretzel dog, two of their regular pretzels, and a bottled Coke, I suspect the evil pretzel dog from hell. Maybe they were just having a bad day, but my stomach and I will be avoiding this location in the future. read more

This is hands down the best soft pretzel place in the area - and by that, I mean anywhere between Exton and Philly that I have tried. They don't come any fresher than these, and unless the pricing has changed since the last time I was there (over a year ago - gotta get there again soon!) you just can't beat the value, either. You can almost always get fresh, hot off the bakery line pretzels, as there is a constant turnover. read more

Jim and Julie have an old German machine that rolls pretzels out of a chub of dough- you can watch it all through the window, then get inside and enjoy the freshest hot soft pretzels with mustard, or cheese, or hot mustard. Chunks, pretzel hot dogs, Pretzel Letters. They do it all at very reasonable prices. Parking is in public lot 75' away, or chance it on the street. read more