Finally !!! New Owner Tommy !!!! Long over due .... Those old owners we're not cut out for this business at all !!! We had more then a few bad experiences with the old owners, they were rude & obnoxious unfortunately I was not a yelper other wise we would have put them on blast !!! Forget the past !! New owner Tommy & his awesome staff wow !! Yesterday what a pleasure arrived there at about 12:30 pm from Brooklyn to pick up a large pretzel tray was 15 minutes early that's when I met Tommy the new owner.... They put my fresh hot Pretzel Rivets in a tray along with my 3 choices of dipping sauces and we were off to our family BBQ !!! My family enjoyed those Rivets , gone in 60 seconds ... lol !!! Always a crowd pleaser !!! Definitely coming back & will highly recommend to our family & friends !! Wishing Tom & his staff the best of success !! Keep up the great work & a big shout out to his bakers !!! Thanks, Greg D & family read more

Philly Pretzel Factory - Super fresh & delicious !!! - Pretzels Near Me - Staten Island, New York

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I ordered Philly pretzel last night on the "Too Good to Go" app. The owner was so nice and gave us 1.5 lb bag of pretzels. So worth the money, I paid $3.99 through too good to go. The pretzels were made fresh and were served nice and warm. My partner and I also paid separately for pigs in a blanket pretzels and drinks. The customer service was great the owner was very friendly. I will definitely return read more

Philly Pretzel Factory - Pretzels Near Me - Staten Island, New York

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The pretzels are amazing here and they have great prices. Customer service is excellent everyone is so pleasant there and nice. Always fresh and warm. Love this place. The dips are amazing too cinnamon swirl and brownie batter are delicious. Everything is so clean there too. It's become a weekly trip. Can't believe it took so long to try this place ! read more

I called on Sunday to order pretzels for my daughter to have in school for Monday for her birthday. I wanted to order online but their website wouldn't let me proceed with the order...on several different devices. I called and ordered with a young man who kept calling me ma'am for pickup Monday morning at 11 am. My FIL shows up there for pickup at 11 and no one was to be found. No pretzels being made. Their store hours on the phone and door stayed open MONDAYS. I called and left several messages and not one call back. How does one stay in business if you close on a whim? read more

I ordered a custom order for my 30th birthday and WOW PPF Staten Island did an amazing job and I had the most positive experience. 10/10 recommend! Thanks Tommy! read more

Philly Pretzel Factory - Pretzels Near Me - Staten Island, New York

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Visited yesterday. Got a salted pretzel with nacho cheese. Wasn't crazy about the cheese. Should've gotten the mustard instead. My husband had the pizza pretzel. It was really good! If i visited again-that would definitely be my next choice read more

Priced very reasonably and very friendly owner. It looks like it's ran by teenagers which is awesome to get them started at a young age and to learn to appreciate the hard work that goes into food and servicing customer. Quite a busy area where cars come and go to pick up delicious freshly made pretzels. They have catering options as well. When speaking with the owner, all the ingredients are high end including containing 18 grams of whey protein for each pretzel. You really can't go wrong when you buy their party platters or even bulk orders of pretzels. For $55 it will get you 100 pretzels which is great if you want to do some fundraising in school or a little league game. I've tried the riverets, hot dog pretzel, cheeseburger, and Philly cheese steak. The verdict is they're all fantastic. I love the fact that it's not that overly drenched butter that leaves you feeling terrible but it actually leaves you with a healthy refreshing meal in your mouth. read more

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A big thanks to Tom for his generous donation to NAMI (national alliance mental health). Your delicious pretzels help raise money for our organization. The community thanks you!! read more

Order was wrong....one side of bag was open ..did they think I would eat an open bag of pretzels

former weekly customer. I ordered for 1pm not ready at 1:35pm gave them 20 minutes still didn't start the order. The owner yelled at me to relax I was late what's my problem! Terrible never again Highly don't recommend! read more

the team was so kind and detail oriented when making our special pretzels in 30 and K for a 30th birthday! we will be ordering many more from this location and team! read more

*take out review* my friend brought over some pretzels and sauces when they visited me and its so good! The pretzels were soft and lightly salted. It paired well with the cinnamon sauce! I even left it out on the table and ate it slowly, it was still soft, pretzel did not dry up and harden. Will definitely have to make a stop in person to try more! read more

I am a big fan of warm big New York soft pretzels. This place is the best! I just wish they had more locations. The prices are fair and the service is quick. Get the three pack and a soda for the best deal. The sauces are .50 extra and they have many varieties. read more

Philly Pretzel Factory - Big is empty because the pretzels were warm and delicious! - Pretzels Near Me - Staten Island, New York

I called & asked to place an order for SuperBowl after not being able to do so online. The owner told me no online/phone orders, in person only. I expected to be able to pre-pay by phone but that's okay, I drove 20 mins to place an order in person & was told it is "take out" & "walk ins" only, very rudely. I said I spoke with someone who told me in person orders only and that I came out of my way to drive here he said he answers the phones all day and it couldn't have been him that I spoke to. Zero accountability or apology. I'm not really sure who would walk-in on SuperBowl Sunday to place a large party tray order, with no prior commitment or prepayment guaranteeing their order will be ready. I guess some people don't like money. Every single restaurant on the Island is offering SuperBowl packages so I will go elsewhere. read more

The owner of this place is the most rude and uninviting person i have every encountered in my life. On several different occasions this man has been mad when u go in an order pretzels. Not only have i seen him be rude to customers i have seen him be rude to his on employees! I think it is time for him to retire and be miserable in his own home away from people! read more

If I could give this place a negative star I would. I wanted to go to brunch spot next door but, I noticed that Philly Pretzels sign stated that you have to be a customer to park, so I purchased the doughnuts with Carmel dip $7. The cashier was very nice. I told him I wanted to purchase, so I could go next door. I left the doughnuts because I would pick it up when I left the brunch. I was told by the brunch spot that I had to move my car because Philly Pretzel was towing cars. I respectfully went in and stated "I ordered food, I thought it said once you are customer you can park." There was tall Caucasian man who was preparing dough who was so rude. My goodness he triggered me. He said and I quote, "you are not going to just park your car and leave", I explained that I purchased. He said and I quote "doesn't matter." I said okay, I'll like to cancel, mind you he isn't at the register, he never even came towards the front. He talked to me like I was inferior. I said so "then I'll like to cancel my order." I never had the food in hand. I purchased and left the food with them. This rude man who I believe is the owner or manager then says, "you can't get a refund, I'm not wasting my food, I can't resell that." He was so nasty. Mind you, I told the cashier who was in front of me about the refund. Rather than assisting his cashier he proceeds to yell bout me not getting a refund. He was absolutely disgusting and offensive in his delivery. I said, "there is no need to be rude and unpleasant....I then said you know what, keep the money and the food." I felt so disrespected I left the food I never touched and my 7$. It's the principle. Treat people with respect. I left to get my things from the brunch spot and to move my car, so it couldn't be tow. Five minutes after leaving this horrible Philly Pretzel, the same disrespect Caucasian man knocked on my window to give me my money. I was so offended, I never put my window down and simply waved as way to say it okay and I drove off. I never raised my voice, never was disrespectful. How are you a manager and you couldn't even come to front and talk to me with respect but yet yell your view points from an entirely different area? The money wasn't the issue, it's the principle! Some ppl park and don't even think of purchasing. I purchased out of respect of the sign that said paying customers. I would never ever go to this place. I would not recommend any one who likes to be respected to go to this place. read more

Philly Pretzel Factory - Pretzels Near Me - Staten Island, New York

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Not sure what all the whining is about, this place has the best pretzels and good service, I can't wait for the reopen yum yum

I love the pretzel but the owner or manager whatever he is is not too nice. Makes the experience uncomfortable and intimidating. I don't even want to go in to order . Please if you read this, be nicer. You work like you have a chip on your shoulder and it is very noticeable. read more

Different styles of pretzels to choose from either in a full pretzel size, stick or bites. I love the cinnamon pretzel! You get a free choice of dipping with any pretzel purchase from cheese, butter whip, hot mustard, regular mustard, caramel & etc. They offer combo plans and also they cater for parties and personal events. Workers are very nice and helpful. Its more of a take out place to enjoy your sweet soft pretzel & the smells in there are just great and fresh pretzels are always being baked on premises. read more

Absolutely delicious pretzels we ordered a small rivet platter and it comes with two sauces and they sent a third one on the house !! Very very pleasant people to talk to and the delivery was fast , on point and the pretzels were warm and not soggy ! So very pleased since today is Mother's Day and it was a great way to munch before a huge dinner later ! Thanks for being open and for amazing pretzels ! U guys rock ! read more

Philly Pretzel Factory - bananas and other foods on a table - Pretzels Near Me - Staten Island, New York

Delicious pretzels! Excellent service!! Great place for a snack! Just salt and not butter too, which was nice. And not hypertension inducing amounts of salt! Lol You get free choices of sweet and savoury dips. Vanilla buttercream, chocolate fudge, cinnamon sugar, mustard, spicy mustard and others that I can't remember right now. I'm gonna have to go back read more

Shitty service and moldy pretzels, what a great combo!! This place is a disaster, save your money

Place seems pretty messy the cashier was all over the place and couldn't hear me talk since they had hip hop music on very loud. I'll stick to the one in nj read more

Stop in on a quick lunch break Monday Staff was so polite fresh hot product awesome combo deals,found out about their Wednesday special half party tray with no purchase necessary great deal thank you I will be returning very soon... read more

Always out of something crucial, messed up and late orders. Very unreliable. Also they have tried to sell me stale, cold, been sitting out for three hours pretzels almost every time I go. Poorly run and not worth the trouble. read more

Just had a great ordering experience with Chris and Woody. Took the time to explain the menu and different suggestions. I highly recommend going here! read more

The owner here is the rudest woman I have ever met in my life. She is extremely unprofessional. She was nasty and mocking me - a 4 year long customer. She doesn't deserve your business. I am extremely upset with the way I was treated, laughed at, and mocked today read more

Nice clean establishment with great selections of dips for the pretzels. The pretzels were a bit salty tho they must've had a off day when I went but nonetheless I tried all the dips and it almost neutralized the salt. read more

If I can give a zero star rating, I would. First the attitude of the red box dyed hair girl, was rude and so unprofessional. She should be fired.. I can see why there were no customers there! Her attitude ruined the whole vibe of the place. The food was alright.. I can find better. read more

Ran in to pick up a platter of pretzels for a company event and dropped my credit card. 9 am the next day I received a call from the manager Corey to tell me he brought the card home with him to be sure it was safe and I could pick it up when it was convenient for me. He called and left his personal cellphone for me to reach out to him. What a class act! Thank you Corey and Phil Pretzel Factory on Forest Ave/West Brighton. read more

this place is great place everything is always Fresh here love the different types of pretzels the variety of pretzels here is great everything is made on site basically right in front of you they don't dip the pretzels in butter like other pretzel places you will not be disappointed when you go to this place read more

Went for the third and final try. They had the dipping sauces. Again, VERY friendly staff. Soft and warm pretzels have always been good. I had the cheese. Would have been better warm but it still was good. I also tried the butter cream. This was interesting. The salt from the pretzels made for a VERY interesting taste with the sweet buttercream. Don't knock it till you try it. The store is clean and the pretzels are fresh. I say go and treat yourself!!!! read more

Went there last week. Pretzels were a third of the size they usually are. Did not look in the bag until my husband got home with them. We couldn't believe the terrible quality, small and shriveled. If you think people will buy this subpar product just to save you money you are wrong. To top it off, you charged regular price for a pretzel a third of the usual size. shame on you. read more

Terrible place. This may be the worst run business I have ever seen. If you want something you can be assured they wont have it. If you order something in advance you can be sure they will screw it up. Dont bother going here...not worth the headache!!!!! read more

Super Bowl Sunday. They failed. I placed the order earlier that week. I had a friend pick them up. The order was not ready. The pretzels were a day old and not what I ordered. read more

I ride past every morning and see them working before opening hours, stopped in and to my surprise they let me in, watched them roll some pretzels an employee offered me some pretzels said they would take 7 minutes or so, pretzels were AMAZING guys at work loved them I found my FRIDAY MORNING stop! Must try place!! read more