Went in for mini pretzels cause the New Britain location was closed, no power. Sales associate…read more did not know how to register purchase for credit on reward card. Manager should instruct employees in all aspect of sales. If a reward program is offered, know how to apply rewards. Very simple. Pretzels were great.

This is less of a complaint and more of just a disappointment. The pretzels are delicious, freshly…read moremade, and reasonably priced. My disappointment came when I purchased "The Crowd Pleaser" yesterday. I chose the item after looking at the website. It was to bring to a small office as an afternoon treat and small token of appreciation. My gripe comes from the difference in how the item is presented online vs what I picked up. Instead of being arranged in a "Pretzel Factory" box they were simply put in a brown paper bag. I was a little embarrassed when I dropped them off. There's no doubt they were enjoyed, it just took some of my enjoyment as the presenter of the goodies.

Philly Pretzel Factory in Lansdale has definitely earned 5 stars from me…read more I usually come here when I need trays for parties or events, and they've always had my order ready on time and accurate. It can be a busy place, but the line usually keeps moving. Pretzels are also an easy crowd-pleaser for a group since they work well for kids, adults, and vegetarians. I've compared pricing with other Philly Pretzel Factory locations, and this one has been noticeably better. For example, a large rivet tray is $8 less here than at the Blue Bell location. Parking is probably the main thing to keep in mind when you're stopping in for a pickup. I usually suggest checking the lots behind the nearby brewery and coffee shops rather than trying to fight for a spot right out front. I'd also recommend ordering online. The process is easy, and it's a good way to see all of the tray sizes and dipping sauce options before you order. One thing I've changed over the years is my pickup timing. I used to schedule an earlier pickup just to be safe, but now I try to pick everything up closer to the start of the party. The pretzels are much better fresh, and after sitting for a few hours they can start to get hard. One experience that really stuck with me was when their credit card system went down. Instead of making it a hassle, they ended up giving me the tray for free. That kind of customer service definitely helped turn me into a loyal customer.

Yuck a doughy mess nothing like a true Philly pretzel I miss the ones from federal in the city...read more

The best candies, the best jellies, the best jams, the best snacks, the best service, the best…read morefood, the best everything this is an old time mom and pop.Shop, this is so freaking awesome.I've been going here since i've been alive.Very welcoming atmosphere highly recommend you bring everybody here.It's small businesses like this that deserve to thrive.They care about their customers

I love The Larder, as I have been shopping here for close to 20 years…read more Everytime I go in, I am always greeted and asked if I need help. Today, was very different. First off, there were two people behind the counter, a young man and an older woman. I have never seen either one of them before. Usually, the staff wears green smock-style aprons with "The Larder" printed across the chest. These two people were not wearing aprons. When I got up to the register, I asked about a specific product's availability and was looked at like I was from another planet. I asked again and was given a quick, non direct, somewhat of an answer. Then after I paid, I said "thank you", to which both employees stood silent and turned away. No "you're welcome", no "have a nice day". That is definitely not the normal there. Also, I was not given a bag- I had to struggle carrying my purchases to the car. I hope the original owner is alright and was just off for the day. If today was any indication of how the store will be from now on, I think I will shop elsewhere. I hate to say what an unpleasent experience I had, as I have always enjoyed shopping here.

Never any issues. They have everything I wanted ready to go and service was great. She was very…read morenice.

Driving past... SLAMMED ON THE BRAKES. Pulled a U turn and had to try them…read more Yo cuz them making em hot and fresh. Friendly service. Cash gets a discount. Nice to see them making them right there in front of you. Got a 5 pack and yes they were hot and delicious. In and out in under 10 minutes. The best pretzel hands down. Can't beat it. Delicious!!!

Alright, let's bring this one all down the line to the current:…read more I'm going to let the music do the talking. For every visit where I've checked in here over the past five years, I've probably forgot to on a 1:1 ratio. I'm somewhere in the ballpark of 40 check ins here, which should give you an idea as to how we feel about DAT. Not a whole lot we haven't seen here over that time. Masks, menu changes, trivia night, music trivia night, brunch, lunch, etc. There are three keys that run throughout. 1. Hands on owner. Nate is very present in some capacity almost every time we're here. Nothing he won't do from seating, bussing, food running to turning the Yankees on a nearby TV for a fellow fan :) 2. The randomness of the music being played. Anything from 60's to 90's rock, occasional R&B, maybe some disco or my favorite from last Wednesday at lunch, Yacht Rock. Nothing goes down smoother than hard cider with grilled cheese and goulash and a side of the Admiral himself, Michael McDonald. Fantastic vibe and hang here every time. 3. The consistency of the menu. The short rib goulash and any of the soup renderings are fantastic. Past that, house made tots, wings, burgers, crab cakes, beef on Weck, links, perogies. It's all so damn good, even though I think the secret weapon is the seafood. Anything done here with crab, shrimp or the seasonal scallop specials are guaranteed winners. I guess to keep 'em honest, if there's one small ding I could bring up it's the pricing. Admittedly, some of the menu offerings are on the higher end of the spectrum but then again, the quality is there and so is the consistency. You get what you pay for. It's a 40-45 minute each way hike to come here and as long as they keep doing what they've been doing here since the beginning, in the immortal words of the prophet Randy Newman: "We're gonna ride it till we just can't ride it no more."

Decided to pop in for a revisit ! Ken got…read moreThe Full Acre Bloody Mary ( pretzel kielbasa and deviled eggs). Got the thumbs up! I got the Devils peach fork. Very refreshing. Had a side of the whipped feta hot honey and peaches. I think a whipped ricotta would have brought it home. Anyway definitely worth the stop. Place is clean staff is friendly.

Closing and they still made sure I had my pretzel!! Thank you!…read more A chain store that made sure I was able to taste their pretzel.

Pretzels are always fresh and the employees are all friendly. If you like soft pretzels I'm sure…read moreyou'll love this place. I just wish the company would bring back cream cheese as an option!! Yum!!!

Never going here again. First and only visit to this location. Extremely unprofessional and rude…read moreover the phone. Was talked down to and belittled by whoever it was--didn't even give me a 'hello' let alone a name when he picked up the phone. Will go to the Warminster location from now on. At least there I won't be talked down to like a toddler. My advice is to seriously reconsider who you hire and refresh training if they've been there a good length of time. I work customer service and I would be appalled if one of my employees talked like this to a customer. Seriously disappointing.

I bring Pretzels back from the Pretzel factory to Arizona, every time I'm back in Philly. I get 25…read moreplus the free mustard. This past Tuesday this one. the older guy working there game me two sheets of 4 instead of 5 leaving me to take only 23 back home. they are still very good and we love them. it's just crappy business to knowingly short your customer. I will never go back to that one.

The customer service is out of this world. The store was opened in dedication to the owners sister…read morewho passed away. Please come see and taste the amazing products they have.