I went into the PF about 20 minutes before they were supposed to close and asked for 7 pretzel dogs. I was half expecting them to apologize and to tell me they were out for the night, but instead he told me no problem. What really impressed me was when he checked on the few that were ready, he told me they were rock hard so he'd need to make me fresh ones if I could wait 15 minutes. I had time so I didn't mind waiting, and honestly really appreciated he was honest that what was already left weren't any good. I feel like many places would have just gave me the hard pretzels in an effort to get out of there so they could close. Instead of being turned away or given old pretzels, I walked out with fresh pretzel dogs and was quite happy. I'll be back again! read more

I was able to have one of their large rivet party trays at an event I attended. I had these before at other locations and they never disappoint. The pretzels are soft and not too salty, but just the right amount. When they sit around for a while, they tend to get hard, but when microwaved for a few seconds, they taste brand new. The key to these are also the dips that come with them. I was able to have the salted caramel, brownie batter, spicy brown mustard, and cinnamon butter. They are all outstanding. I have never tried the salted caramel and brownie batter, but they were superb. The cinnamon butter had a great texture and definitely my favorite. Will I go back? Easily. read more

Philly Pretzel Factory - Half Eaten Large Rivet Party Tray - Hot Dogs Near Me - Howell, New Jersey

Why does your recorded message say you open at 9 when you open at 10 Even posted hours on yelp say 9. Nice way to confuse customers. It's Black Friday. I have been to 4 stores. I'm hungry I call. The machine says we are open at 9. I pull up and pull on the door. Locked. There is a guy inside and no acknowledgment. I read the posted hours it's says they open at 10 read more

I recommend downloading the app bc you get 5 free pretzels for making an account. Very good as always read more

Philly Pretzel Factory - 5 Pretzels - Hot Dogs Near Me - Howell, New Jersey

just got the time to write this. My daughter was coming over and thought she might like this as a snack after a long week at college. 12 bucks and the counter girl was helpful NOW the BAD news pretzels were stale and tasted like they were at least a day old. Man what a disappointment: I have had these pretzels many times and this was not what I was use to. Never going back and putting out the warning: taste one before you leave! If it is stale (like mine were) ask for your money back!!!!!!!!! read more

I just recently went to the Philly pretzel Factory in howell, you really should concider who you hire and works with food. I will never come again to the Howell location. The hygiene on the man working there is terrible. read more

Had to wait a bit, but the pretzels were good. Cheesesteak Pretzels were mostly air though.

That cinnamon sauce finna make me explode cuh, and these weirdos giving under 4 start reviews are tripping broke and ugly, oms. 10/10 y'all gotta stay open later though read more

It's a strip mall pretzel shop in central New Jersey. What's with the public harangue over lousy service? I don't get it... I never expected service right out of the Michelin Guide or a nod of approval from Jeeves the butler and wonder of wonders, I didn't get it. All I really wanted was a tasty pretzel and correct change back. The pretzels were terrific and as a special bonus, they can count. Five stars for staying in your lane and knowing what you're good at. read more

This is one of those places that I really want to give a good review, but can't. I've been here a few times before and the pretzels are good but the service is awful. Today's experience was no different....except I didn't get any pretzels. I had a covid-craving for some Philly pretzels and took the ride to Howell after verifying online that they were open. Out front they had a sign for curbside pickup, "10 pretzels for $5"! Sweet! Of course, no one answered the phone and there was no one at the counter. We waited at the curb for a while then left. What a major pandemic disappointment. Awful. Best bet is to just go someplace else. read more

The pretzels are fantastic and you can't go wrong with the rivers. They are perfect for dipping and parties. They have lots of dips to choose from. Ordering was a breeze and they had the order ready as soon as I got there. Would definitely order from here again! read more

Everything was great as usual very courteous service. Love I can order online would recommend highly

We get the Large Rivet Party Tray with three dips ($42) for parties every time. It's always a hit!! The pretzels are delicious and leftovers can be frozen and retoasted. There's really no need to waste good pretzels. We never had an issue with service. We usually place my orders by phone or online. read more

Place has roaches and smells like a dirty diaper. Pretzels are overpriced crap I'd rather eat herrs sticks. Better off driving to the freehold mall and buying auntie Anne's. read more

Okay first off this place has amazing pretzels; some of the best I've ever had; however, they are a couple of problems. Before mentioning they bad things, let me mention some positives. The pretzels are amazing and their dips are amazing too. I love the cinnamon, chocolate, and cheese dips that best. Furthermore, if you call in advanced to get a party tray, you will be the highlight of the party with this. But, sometimes if you walk in there, they run out of pretzels. Plus, they could be slow at times when getting them. So, I would recommend going here if you want to get pretzels for a party, just call in advanced so you aren't walking out empty handed. read more

YAY ME! so glad they opened last year- we visit at least once a month - since we always have something going on and now that summer is upon us... you can bet we will be placing our catering orders pretty soon, like THISSSSS WEEKEND!! yup. Love the jalapeno cheese dip and the honey mustard- no complaints on service they are always friendly and have our order ready no matter how large the order. I have tried the pretzel dog - its okay not what I expected but if am a walk in customer and they are in the middle of making pretzels because they ran out, and I was a slacker on ordering ahead of time--I'll nosh on one to kill time and watch whatever is on the TV. All in all a great deal for what you pay and yes it gets busy and packed so just order ahead of time- also the pretzels freeze well so you can always have some later if you have left overs. read more

So the pretzels are good but you need to wait about 10min on avg to get them - not sure how this operation is to work, but it doesn't seem to make sense to not have fresh pretzels always available. read more

We waited for 1 hour for pre ordered pretzels we ordered them a week ago... This is not acceptable I pre paid had I not pre paid I would have left a half hour ago!!! When I called and asked so we have to wait online for ore order the guy who answered was so nasty... Don't order during super bowl!!!! Very disappointed we are late for our party... read more

Love me some soft pretzels! Especially the Philly Pretzel Factory. The pretzels were hot and tasty. They offer catering. I know the atoms River location offers free giveaways during the week, not sure if the Howell location has similar offerings. read more

Philly Pretzel Factory - Philly Pretzels - Hot Dogs Near Me - Howell, New Jersey

Always great service. Came here and ordered pretzels for the family. Just out of the oven hot and fresh. I have ordered party platters a few times and ordered the large dips. Great honey mustard, butter creme and cinnamon dips. When I had left overs from the rivet trays, I put the remaining rivets in a ziploc and froze them. Took them out when the kids wanted a snack and heated them up. They were great!! read more

Philly Pretzel Factory - The best fresh hot pretzels! - Hot Dogs Near Me - Howell, New Jersey

Although the pretzels r good, this is the worst service. I have ordered large orders from here 8 times and 6 of which the pretzels were not ready or they forgot to process. Very unreliable read more

Poor management no one running the store 2 hrs behind on pick up for super bowl we take our time to pre order and still have to wait 2 hours

Disgusting the manager was sweating into our food and wouldn't wipe himself off. Then he overcharged us and refused to give us our correct change. When we got home we found a cigarette butt in one the pretzels! Disgusting. We called the board of heath. Don't go there. read more

Their pretzels sucks. Everything they sell sucks. The owner and/or management is incompetent. The store is dirty and the staff is both rude and slow. Do yourself a favor and avoid this place. read more

Wow the customer service was excellent. Pretzels were fresh out of the oven. Highly recommend

Good news / Bad news. The good news: it's a hit at parties for kids and adults. The bad news: it you do not preorder -- it's a ripoff! I preordered a full party tray (3 hour notice) -- $30. Two weeks later - when I called the phone went to voice machine -- so I drove to the shop. There they told me without 24 hour notice I could only have a 1/2tray -- for $25!!!!!! Yeah -- a full tray for $30, and a half tray for $25---or I could get two 1/2 trays for $50!!!! I did the math and this place gets a failing grade for customer service and consistency !!! I hate to slam a small business owner -- but customer service is not there main deal here -- adios, philly pretzel -- I will spend my money where it buys customer service! read more

Horrible 4:15 appointment to pick up pretzels. I was told an hour and a half wait. Totally unacceptable. I will never patronize this store again. read more

Wow! Talk about horrible customer service! I called to place an order and was told, even though they take orders, I could not place one. I was told to go in wait on line then wait for them to finish all of there other orders before they would start mine and they wouldn't even make what I wanted they would only make rivets. When I asked about how long I would have to wait, the girl started yelling at me that she didn't know I would just have to wait and see, that she was too busy to even answer my question. With employees like that who needs enemies! Hopefully the owners of this store aren't trying to make any money! I only gave it 1 star because the pretzels are good - guess I need to find another location for this! I would NEVER RECCOMEND anyone to go to this location!! I am baffled by how they are in business! read more

Great customer service- while I was there it was mostly high school kids that really like their job and very attentive and quick. Awesome pretzels that are warm and hot dog pretzels with cheese, best ever! Tons of other pretzel options, sauces, and catering too. read more

Great product but not so great customer service! The "manager" Travis was not very pleasant after we were unable to pickup our order due to a family emergency! I have since visited the store and spoke with Travis and cleared up the customer service issue. They work very hard and deal with some undesirable individuals so I can understand the stress factor! We are looking forward to going back soon. read more

Horrible service. Oven broke down. We had to go place an order during the week bc the website was down & nobody answered the phone. Then I get there at my specified time for pickup to find that the oven broke down and it could be up to 2 hour wait. No offer of a refund. I had to wait around to request a refund. No apologies, no I'm sorry here's a coupon for your next visit. So unprofessional. Love the pretzels but I don't think I will go back. read more

Waited for over two hours for Super Bowl pretzels. We paid ahead and everything. Absolutely insane to wait with thirty people in this tiny store. Need to be way more organized read more

I am not even sure where to begin!! TOTAL NIGHTMARE! Their oven broke yesterday and TONS of customers were in an uproar. NOT because the oven broke, but how the staff handled it. SHAME ON THE OWNER, for making their staff handle this alone. I will NEVER return to this store after the way I was treated yesterday. read more

The pretzels are average and the customer service is horrendous. Having worked in food service/customer service for years, I can tell you, the staff at this location do almost everything wrong with regard to customer service. Went to the store as a walk-in customer on Saturday right after the July 4th holiday. It appeared they had plenty of staff (8 people) on-hand but it didn't seem like they knew how to handle putting together more than one order at a time. I asked to buy a large tray and was told that since I'm a walk-in customer the most I would be allowed to order was a small tray. Ok, fine, I order a small tray. I'm then told by the cashier that my order would take 10 to 15 minutes to complete. Twenty minutes later I asked if my order would be coming out soon. I was then told by another employee that I would have to wait about 15 to 20 minutes. When I said I had been told it would be about 10 to 15 minutes 20 minutes ago I was advised (with attitude) I should have been told it would take 15 to 20 minutes. Well, that still means my order should have been ready. Ok, no problem, I realize making a lot of pretzels at one time is not an exact science for some people. So, I wait another 15 minutes and ask again. At that point I'm told my order will be out in 5 minutes. Ten minutes later I ask again. This time I'm told my order will be out in 7 minutes. Right after I'm told this, an employee from the back comes up and tells everyone in the store (about 7 customers waiting for their orders) how he's been there all day and how hot it is in the baking area where he is stationed. He basically goes on to say we should think about how rough he has it and not be bothered by the fact we have to wait for a prolonged period of time for our orders. I'm not sure anyone appreciated that. Finally, approximately 10 minutes later, I get my order and I'm out the door. I should also point out that as all of this is happening to me, there are at least three or four other customers in the store going through the same routine with the staff that I am going through. And, it wasn't just walk-in customers having this problem. It was people who had pre-ordered online to pick-up their order too! Honestly, I understand that problems pop-up and sometimes a food service business will get insanely backed-up. If this is the worst thing that happens to me in my life moving forward I'm doing pretty good. However, there are a lot of ways this could have been handled more professionally by the staff. I won't be coming back to this location or recommending it to anyone anytime soon. One bright spot in this was the cashier did take the initiative to offer the customers who had been waiting there for an hour a complimentary pretzel. This was at least a nice gesture under the circumstances. read more

Very good pretzels. I would have given them 5 stars, but I find it ridiculous that they actually charge extra for mustard. I don't know of any other food establishment that actually charges for condiments. read more

Yumm! I love these pretzels! Needed something to keep me going while doing laundry so I decided to look around and found Philly Pretzel Factory. Just got a regular pretzels and tried there dips(2 for $1) buttercream and honey mustard. For 2.50 it was a good deal and now back to laundry :( read more

WOW EXCELLENT CUSTOMER SERVICE! I wanted a tray but didn't realize I had to order it in advance (my-bad). I was going to buy boxes of rivets instead, but the manager agreed to make a half tray for me while I waited, which I thought was so nice! I thanked him and told him I'd be happy to wait, and he said he would make me a full tray! He was super nice! And he even carried it out to my car for me! He explained that I should keep the "vented" top open so they didn't get soggy, and explained that I could freeze them or warm them in the microwave with a wet paper towel. The rivets were delicious...hot out of the oven. And the business I brought them to loved them! read more

Great tasting pretzels and very courteous workers. I get my loyalty card stamped every time I get a pretzel and a soda, and after 10 stamps - 10 free pretzels. Can't beat that. So whenever i get a full card, I get 10 pretzels and bring them to a club meeting and I'm a hit! read more