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    Phillips Danl E DDS

    5.0 (5 reviews)

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    Henrietta Family Dental

    Henrietta Family Dental

    3.0(2 reviews)
    2.2 mi

    Had two crowns replaced on my two upper font teeth. The tech doing the preparation for the crowns…read morehad pretty much little experience at what she was doing and as a result the one crown does not reach the gum line and both of them hit my bottom teeth making it impossible to chew foo. I went back and the dentist tried to grind down two of the bottom teeth which were also crowns and ended up exposing the metal build up posts in the process. And after that they still hit each other while trying to close and bite. The attitude was pretty much there was nothing he could do about it. also I was charged for core build up on both teeth and insurance was billed for the core build up which I'm 100% sure was never done. (Insurance fraud?) When the new crowns did not fit right they should have been replaced with correct fitting crowns. As others have stated I agree it's all about the money and not about quality dental procedures. To correct the problem I had to have the two bottom crowns replaced so they no longer hit the top teeth. Fortunately they (Cornerstone Dental) knows what they're doing and corrected the issue that Henrietta Family Dental caused. So all said and done the two procedures totaled almost $7,000.00. My recommendation is to avoid this dental practice. I can highly recommend Cornerstone Dental to anyone needing dental work. Save yourself a headache and stay away from Henrietta Family Dental.

    AMAZING! These 2 Dentists run a fantastic practice. Clean, organized, professional! This office…read morewas recommended to be by a coworker and I am 100% glad I took her recommendation. They run efficiently and are always on time. I've never found myself waiting around for my appointment.

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    Ruckert Eric W DDS

    Ruckert Eric W DDS

    2.7(7 reviews)
    5.1 mi

    If anyone is into feeling humiliated, judged and looked down upon, I would definitely recommend…read morethis office for that. Charlene (who must be an assistant) took it upon herself to take my sons personal information from his paperwork and make derogatory, judgmental and discriminatory remarks OUT LOUD. I heard it as we were sitting in the waiting room and so did the other patients that were there. We were embarrassed and humiliated. I went up to confront her. She did not apologize or show any compassion at all. She was arrogant and prejudiced towards us. If this surgery was not an emergency for my son then I would have left and never gone back. I had to swallow my pride and still allow this practice to remove my sons wisdom teeth. Mary Louise and another front desk lady were very kind and apologetic to us which I was thankful for. Those 2 women really saved the day. Dr. Ruckert was ok, he gave a half hearted apology but showed little feeling or remorse for the way his employee had acted. There is a bad feeling in this office. I felt it right away when I called to make an appointment. The lady (i believe it was also Charlene) was rude to me on the phone and made disparaging comments. It was the worst Ive ever been treated anywhere. I NEVER post reviews but I knew I had to today. I would not recommend this place to anyone. Be prepared to be talked about, laughed about and made fun of with your personal information. If she did this right out loud and in front of us, imagine what she says and does behind closed doors. I believe this might be a HIPAA violation. The Dr seemed to be ok with all of this. So BE VERY WARY OF THIS PRACTICE!!!

    Honestly.... everything about this guy is terrible. He is rude and not sensitive towards his…read morepatients. I was clearly nervous when getting my socket packed due to dry sockets. He specifically told me it would hurt, making me visibly nervous. After telling me that, he yelled at me saying "come on let me just do this already. I don't have time for this and I'm already behind schedule". Just rude. I was at a loss for words. I will never recommend him to anyone. He would dismiss any questions I had or act like I was an idiot for asking them. His sense of humor is not very humorous and he seems like he loves to brag about his past client. He apparently did the weather mans wisdom teeth extraction... he made sure to elaborate on that. I regret going to this man and giving him business.

    Phillips Danl E DDS - oralsurgeons - Updated October 2026

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