If anyone is into feeling humiliated, judged and looked down upon, I would definitely recommend…read morethis office for that. Charlene (who must be an assistant) took it upon herself to take my sons personal information from his paperwork and make derogatory, judgmental and discriminatory remarks OUT LOUD. I heard it as we were sitting in the waiting room and so did the other patients that were there. We were embarrassed and humiliated. I went up to confront her. She did not apologize or show any compassion at all. She was arrogant and prejudiced towards us. If this surgery was not an emergency for my son then I would have left and never gone back. I had to swallow my pride and still allow this practice to remove my sons wisdom teeth. Mary Louise and another front desk lady were very kind and apologetic to us which I was thankful for. Those 2 women really saved the day. Dr. Ruckert was ok, he gave a half hearted apology but showed little feeling or remorse for the way his employee had acted. There is a bad feeling in this office. I felt it right away when I called to make an appointment. The lady (i believe it was also Charlene) was rude to me on the phone and made disparaging comments. It was the worst Ive ever been treated anywhere. I NEVER post reviews but I knew I had to today. I would not recommend this place to anyone. Be prepared to be talked about, laughed about and made fun of with your personal information. If she did this right out loud and in front of us, imagine what she says and does behind closed doors. I believe this might be a HIPAA violation. The Dr seemed to be ok with all of this. So BE VERY WARY OF THIS PRACTICE!!!

Honestly.... everything about this guy is terrible. He is rude and not sensitive towards his…read morepatients. I was clearly nervous when getting my socket packed due to dry sockets. He specifically told me it would hurt, making me visibly nervous. After telling me that, he yelled at me saying "come on let me just do this already. I don't have time for this and I'm already behind schedule". Just rude. I was at a loss for words. I will never recommend him to anyone. He would dismiss any questions I had or act like I was an idiot for asking them. His sense of humor is not very humorous and he seems like he loves to brag about his past client. He apparently did the weather mans wisdom teeth extraction... he made sure to elaborate on that. I regret going to this man and giving him business.

Dr Michael Krzemien D.D.S. presented as brusque, rushed, & having an arrogant attitude…read more Anxious patients seeking extractions & biopsies should not expect a kind chairside manner from this surgeon.

Had two wisdom teeth removed at ROS with Dr. Michael Krzemien -- ended up needing a new $2K crown…read more I opted for conscious sedation rather than full anesthesia and was told I'd feel pressure but no pain. However, the procedure began before the sedative had taken full effect. I experienced significant pain and requested additional sedation, but the extraction resumed almost immediately afterward, and I remained in considerable discomfort throughout. After the procedure, Dr. Krzemien inquired about my dental crown. He then explained that it had been dislodged during the extraction and had been reattached using temporary cement. My regular dentist later examined it and found the crown to be damaged beyond repair, requiring full replacement. In addition to the unexpected cost of replacing the crown, I was also billed for the temporary cement and that bill is now accumulating monthly service charges.

So amazing!!! At my first visit, Dr. Comfort fixed a baby tooth situation that I had been delaying…read morefor years. She made me a temporary replacement tooth (flipper [?]) in less than two days. To further elaborate, the entire staff at Elmwood Dental Group is incredible.. dentists, dental assistants, hygienists, and front desk staff-literally everyone there! Elmwood Dental Group make visiting the dentist an extremely pleasurable experience. More recently, my four year-old son fell face first onto a bench while visiting the Strong Museum of Play. With a quick call to Elmwood Dental, they had us in office in less than an hour. Their staff are so amazing with the little ones! Dr. Chris made his x-ray super painless, and as much fun as a four year-old can have getting an x-ray on a tender tooth. Dr. Comfort even gave out her cell number in case he had an issue over the weekend, while the office was closed. Additionally, I want to add that Kayla, the hygienist who worked on my two young boys, made it so fun for them, it seemed like a playdate. Same goes with the filling that Dr. Comfort performed on my older son. He was genuinely enjoying himself and having fun the whole time. I love this practice and would recommend it to anyone in need of dental care. Which is everyone, really. My family has only been going here for about a month, but already the staff feel like family. Thanks for being so awesome Elmwood Dental Group!!! I appreciate you.

From my experience of veneer consultation- The dentist was patronizing and judgmental, and refused…read moreto perform the service. I will not disclose the name, as I only wish to draw attention to the issue and not slander a professional. This happened several years ago and I am still bothered by it. When I reached out via email to share my experience and how it affected me, I was gaslit and ignored. I'm sure they treat many patients very well. I was not one of them.

They did an amazing job with both of my children getting their wisdom teeth getting all 4 removed…read moreand the office following up, and returning calls for concerns.

I had to have a tooth extracted and I wasn't really happy about getting this done I had to find a…read moreoral surgeon so I looked on the internet and found progressive Implantology that took my insurance and I wanted to be sedated for the surgery who likes getting their teeth extracted I sure don't. I was very nervous. The staff and Dr. Bracci was wonderful make me feel safe and they all knew their jobs and made me feel comfortable. My surgery went good and the next day they called me see how I was doing and asked if I had any questions. I surely recommend progressive Implantology at Sully's Trail. Amy A

I love, Love LOVE Dr. Eid's office! He and his staff are always welcoming and approachable. Dr. Eid…read morehas always been kind and sweet with the kids and me and the staff is just as amazing. We have been coming for our family dental visits for years and will be moving out of state after out last one graduates from high school. I wish we could bring the entire practice with us. We will miss them immensely. HIGHLY recommend this group for the family dental practice. The McGrail family (irondequoit)

Would give them a 0 if I could. Dr. Larry needs to retire as soon as possible. Not only did he…read morecompletely botch a simple filling, his office also recommended a cheap mouth guard while a nice one was being made which completely ruined my bite, which he then made out to be MY FAULT and not that of his office. In terms of receptionist, only one is helpful and kind. I have truly never had a worse experience at a medical professional's and would not recommend to anyone. Again, my only recommendation is that Dr. Larry retires.

Dr. Larry and his staff are so professional and kind. My entire family uses his services. We pretty…read moremuch all have dental phobia and we call him "Dr. Velvet." No anxiety, no sweaty palms! Thank you so much Dr. Larry and office!

Dr.Lowenguth and her staff redefine what it means to receive dental care. I came to ROC Perio after…read morea bad experience with a gum graft at a different dental group in the Buffalo area; the gum graft failed and the surgeon could not explain why but still wanted to perform another surgery on me. I did not feel comfortable continuing care at this location and sought out a new provider. I had a family member who had received treatment from Dr.Shang at ROC Perio and had a fantastic experience. From my first visit, I knew I was in capable hands. The office is pristine, the administrative staff worked with me to answer all my insurance-related questions (and I had a lot!), and every dental assistant I worked with was kind, professional, and informative. Dr.Lowenguth is masterful at what she does, which is like plastic surgery in your mouth. Beyond her skill, she was welcoming, caring, and explained my care plan to me at every step of the way. She even shared her personal phone number with me after my surgery and told me to contact her if I had any questions or concerns during recovery. Dr.Lowenguth and her team not only performed a successful gum graft, but gave me the information and tools needed to maintain my dental health for the long term while treating me with the utmost kindness and care along the way. I will not go anywhere else for my periodontic needs!

Went here for the first time in October, and wasn't that pleased with them, the periodontist did a…read moreperfunctory first exam and told me to get a cleaning which I did that day at this office. The hygienist also had loads of feedback about what I was doing wrong and wasn't doing right. I listened and went away feeling like this place blames their patients for their periodontal disease, something I'd never felt in over 25 years of visiting periodontists. I religiously followed the hygienist's recommendations for the next six months, got a cleaning at my regular dentist at the three month mark (as I always do), and returned to this practice at the six month mark for another cleaning expecting some positive feedback. Ha! No way! Even though I had followed the advice everyday, twice a day, I was still told it was not good enough. After I pushed back and said I've done exactly what you told me to do for six months, the feedback changed to it's better, but you're still not doing it right. Again, I felt completely to blame for my genetic predisposition to periodontal disease. After all this high and mighty treatment by them, when it came time to schedule my next cleaning, there were no appointments for eight months! I'm supposed to have cleanings every three months rotating between dentist and periodontist. They have oversubscribed their practice to such a degree that they can't provide the timely treatment their patients require. The hygienist didn't think it odd that I was going to be two months late for my next cleaning with them (it would give her more opportunity to chastise me, I guess). It seems this practice is a-ok with their patients with periodontal disease to not receive the treatment they need on the schedule prescribed by both my dentist and the periodontist. Course, I'm not sure what a periodontist would have said that day, I wasn't seen by one at the end of the visit. I was told Dr. Shang (who I had seen in October for an initial exam) wasn't in that day, and I'd have to come back for another appointment to see her, rather than having another available periodontist do an exam, and write some notes for Dr. Shang about my current condition. When I checked out and asked to make that follow-up appointment, I was told they don't make appointments, and that the scheduling coordinator would call me to make the appointment. I had never experienced not being able to make a follow-up appointment at check-out. This seemed to make it inconvenient for the patient who has to be available for a phone call whenever it's convenient for the practice to call. But, I needn't have worried, just as they don't really care that their patients can't get timely treatment, they also don't care if they actually see a periodontist, no one ever called to schedule that appointment. I was told by the hygienist not to worry there'd be no charge for the follow-up appointment with the periodontist b/c it's included in the cleaning fee. I pretty sure there will be no reduction in the cleaning fee by this practice due to no periodontist ever looking in my mouth.