Brockport Dental provides professional care at reasonable rates. Pleasant staff who listen. No…read morecomplaints. My teeth are in good hands!

The hygienists and dentists at this office are truly amazing -- very thorough, professional, and…read morecaring. I have high anxiety about going to the dentist, but they always treated me with patience and compassion, which I greatly appreciated. Unfortunately, I can only give this office one star because of the receptionist, Kimmy. She is extremely unprofessional and unpleasant to deal with, and her behavior is the reason I will no longer be a patient here. It's a shame, because the dental team is excellent, but the first impression and experience with the front desk matters just as much.

I came to this dental office because they accepted my insurance. Its also local to me, and only…read moreabout a 10 min bike ride. I honestly was concerned about the reviews. Reading them, you would think the doctor just punches people in the mouth and sends them home. That was not my experience. There was a wait when I went there, but that didn't bother me at all. I have yet to go to a dentist office in my entire life where I have walked in an seen the dentist at my appointment time. IT. HAS. NEVER. HAPPENED. Folks complaining about that aren't being honest at all. Not saying its ok, but it pretty much happens at every office. My appointment was at 930a, I got called for X-Rays at 1010a. You know what I did in the waiting time, pulled out my phone and scrolled on IG, and watched Netflix. There was some issue with the X-Ray machine, and the dental assistant did have some problems getting my x-rays; however she explained to me the problem, and they were able to get it fixed. I wish I could remember the name of the dentist who cleaned my teeth because she was AMAZING. A beautiful black woman with glasses, was amazingly gentle with my teeth and cleaning. We shared a few laughs and talked about our backgrounds. One of the dental assistants even came in to put Vaseline on my lips prior to the cleaning, which helps to keep my lips moisturized while my mouth was open. After she finished, the main dentist came in to check her work and ask if I had any issues or questions, and that was it. I rode a bike home and was very happy. I will be back.

I overheard a lady being told that her caps would not be covered by her insurance. This was much to…read moreher surprise as she was told differently prior. They told her that only the silver caps would be paid for, and they were her front teeth. These people are the type to do something un needed to a tooth then tell you, you need to fix the tooth they ruined, and it has to happen today or there is no way you're going to survive, type of deal. Scare tact's are used and intimidation by using health problems or complications as manipulation.

Dr Maxwell Thaney and his staff were recommended to me by my sister in law. They were absolutely…read moreamazing. I had been having tooth pain for over a year and my previous dentist brushed it off. He referred me to get a CT scan and found that I had resorption that had made a big hole in my tooth. I was so thankful for his help and being a good dentist who actually listens to his patients. Thumbs up!

NO experiance: Called several times they DONT ANSWER the calls,left numerous messages with…read morename.phone number not 1 REPLIEIE EVER! Their loss my gain I found a very RESPONABLE dentsist who got me right in,this is the dentist you want,HAMLIN DENTAL 1859 LAKE RD N. 14464 across from Tops west side VERY responsible and caring.They get 5 ***** A+ go well beyond my expectations. Dont waste your time with brockport smiles,they wont retur your call!!!!

Only 4 because I'm afraid when the Novocaine wears off, my mouth will hurt. Truth is my mouth hurt…read morefor a week.Doctor Garcia is, or may be, a genius. I was fortunate to get an immediate visit. The staff is really competent and welcoming. Dr. G pulled 2 teeth and then solved other people's problems. We're fortunate here in Hamlin to have this level of care.

Dr. Lang has been our family dentist for over 30 years. As a medical professional, he is top notch!…read moreAlways keeping up on the latest advances in dentistry so he can provide his patients with the very best. As a person, he is warm and caring. The staff is exceptional! Everyone is knowledgeable, skilled, professional and personable. I have had a myriad of issues with my teeth over the years. Dr. Lang is sympathetic to my frustration and always comes through with a solution. Best dental practice!

Showed up for an appointment for my sons 2 1/2 year checkup, they said my appointment was at 8:15,…read morenot 10:15. They sent me reminders saying 10:15 and my appointment even says 10:15 when I go to e-check in. I drove 40 minutes to get here on a lunch break, just wasted my time and gas. This isn't the first issue with this place, but it's definitely the last straw. We will be switching doctors and my newborn will not be seen here when comes time. Always problems with this place, we will miss my son's doctor Jan Saxton though, but it's not enough to keep us here any longer.

Never contacted me about issues. Very disappointed with care and customer service. I left and went…read moreto Rochelater Regional Health and very happy.

Great supportive practice. Everyone if helpful and willing to answer all concerns…read more I love the weekend hours for self care IV drips!!

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Got a bad vibe from the very start. Definitely got the sense that he wanted to "upsell" me and…read moremake a project out of my mouth. He man-splained me on how to floss my teeth. I'm 66 yo, I know how to floss my teeth. Definitely weird that he cleaned my teeth instead of the hygienist and then he did a crappy job. Then, because he didn't bill the insurance in time, he wanted me to pay the bill. Stay away from this dentist.

If I could rate this place a 0 I would. By all means DO NOT go here for anything. Don't make the…read moremistake we did by not doing your research first. My fiancé was looking for a new dentist a while back and stumbled upon this place. All he needed was a cleaning and the place was decent so he went along with it. He showed up and the dentist greeted him and said he would be cleaning his teeth. Although strange to have a dentist and not a hygienist he was flattered and had a nice conversation with the dentist. The dentist told him he needed his wisdom teeth taken out. He figured that news was coming and started trying to figure out how to go about doing so. The dentist said he could do it himself. My fiancé went ahead and made the appointment to get all 4 wisdom teeth removed. When making the appointment the secretary told him he wouldn't need a ride because he would be able to drive after the procedure. (Was not put under any anesthesia what so ever- which we were not told). This should've been our first red flag but trying to make things easy we said okay. Flash forward to last week for the surgery appointment. He did not eat before the procedure thinking he would have some sort of anesthesia but no one told us anything, no prep instructions. I also drove him anyway in case he really could not drive afterwards. When we arrived I asked the dentist how long it would take and he said on average 45 minutes to 1 hour. I decided to wait and not go home for such a short procedure. Mistake! The entire process took over 2 hours. I began thinking something went wrong. Not to mention it seems only 3 people work in the entire place. One dentist, one hygienist, and one secretary there at all times. The dentist finally came out and told me "okay I think that's enough for today. We got 2 out but he'll have to come back for the other 2." I said oh well isn't that nice. Then he proceeded to tell me my fiancé will need to come back to have his stitches removed in a week because they're not dissolvable. The dentist said he would personally call the next day to follow up/check on my fiancé and make the appointment to remove the stitches. Did not hear back from him AT ALL. Tried to call the office NUMEROUS times. No answer. Probably because only one secretary who is never there. 2 days go by and my fiancé has horrendous pain, swelling (mouth & lymph nodes) and a fever of 102 F AFTER taking Advil. Doc didn't send him with anything for pain or antibiotics. AGAIN tried to call the office no answer. I brought my fiancé to urgent care in fear of infection only 2 days later. Of course infection is suspected. Urgent care helped us more than the dentist himself and sent us with antibiotics. Curious of the dentists background I decided to Google him. Turns out he is 75 years old. This man should not be practicing NO LESS OPERATING on anyone. He did not follow up, he did not answer when needed, he did not schedule recurring appointments, he did not give thorough post op instructions or medications which led to misery for my fiancé. We will not be going back for the other 2 teeth which should have been done the first time. My fiancé is now left with an infection and fear to even have anyone touch the other side. Do yourself a favor and avoid this place at all costs.