After months of looking for a new car and dealing with many dishonest car salesmen, we walked into Phillips Chevrolet in Frankfort, IL and met Joe Luque! He was like no other salesman we met. Kind, caring and most of all honest! Thank you, Joe for being such a nice guy and for making our car buying experience, a happy one! Sincerely, Joe and Sue read more

Everyone was very professional and friendly. Made the experience smooth and easy. Joe Luque was a great salesmen to have

I bought a brand new dump truck from them back in December, they ran my credit three times. I had a 850 credit score, it took them all day long to do the deal, I still cannot license plate on my because they will not send the proper paperwork to the state. I've called multiple times and have a whole stack of emails that they are not smart enough to figure out they need to send the paperwork from the outfitter to the state to show. It was a complete when I bought it so I can get license , our is currently writing a paperwork so we can lawsuit for them to buy the truck back and reimbursed for the rental of the truck we've been renting because I can't put license on the truck. I bought stay away from this dealer at all cost if you're buying a commercial vehicle. read more

Phillips Chevrolet - Gee, that's funny. Here's the paperwork you lying sack of shit, we've called and emailed multiple times since the purchase of the truck you' - Car Dealers Near Me - Frankfort, Illinois

I spoke with Dave R! Seems like a pretty cool guy! I will be trading in my 2016 Tahoe for a new 2026 Within the next 2 or 3 months. I will visit Phillips Chevy first before I go to any other Chevy dealers in the Chicago land area. We will see how my experience goes before I purchase New vehicle. read more

Phillips Chevrolet - D Brooks - Car Dealers Near Me - Frankfort, Illinois

TLDR: Find any other place to buy or sell your vehicle, this place passes none of the vibe checks. Phillips Chevrolet is by far the worst place I've ever been to that has bought and/or sold cars, and I've been to quite a few places across the country. I am currently typing this out as I wait for the fourth hour in their show room... please shop ANYWHERE else and give your money to a good company that values you as a person. Phillips might offer a lower value than Kelly's Book Value at first, but please believe me when I saw this is too good to be true. If you do end up saving any money, you will pay it back in full and then some with your time. To prove that I have noticed many things wrong with this "place of business" over the past four hours, and that I'm not just a riled up impatient human, I've decided to share a few of the things I noticed that were off with this place: 1.) They use their sales/leasing consultants as the friendly face of their business and show room. Once they sit you down and listen to your story, they'll be very nice until the point of financing comes up. At this point, they'll send in a "pricing manager" that will try to convince you why they can't budge on price at all. Don't trust the stats they'll try to throw at you, you can bet that they're just trying to support their argument with arbitrary numbers. (Once they relocated me as I mention in point 4 below, I overheard employees actually talking about how they were waiting on a specific customer to come back and accept their original price, going as far as to say "I know they'll accept our price, don't worry, just give it time". Absolutely atrocious customer service. 2.) Their team, from walking in to walking out with a car, consists of 3-4 different parts/teams. While they will expect you to wait patiently, they are often banking on the fact that you won't want to start a scene by saying anything. In reality, their teams are often pushed beyond capacity, creating a backlog that will have you waiting a total of HOURS regardless of if you have an appointment or a walk-in. 3.) The second point above would be better if: the teams actually communicate with each other. After waiting for 3.5 hours for the various "other parties" involved in the process, the dealership finally took out the car I purchased to fill it up with gas. Because they didn't communicate with their service team. At all. For over 3 hours. 4.) After waiting for a long period of time (in my case 4 hours), they will move you to another part of the showroom, out of sight from other customers, to create the illusion that people are actually being helped and leaving! The gimmicks at this place are next to none (as far as car dealerships go). 5.) Everyone in the showroom that isn't an employee is viewed as just a means to an end, so even if you save a few bucks at the end of the day, your money is much better spent at a company that values you as a person and not just a potential addition to their bottom line. To the general manager that I noticed wasn't in store at all today but never fails to respond to these reviews: Mike, I've been on yelp for over a decade and this is the first time I've had service so terrible I felt the need to post a bad review. You should invest in your team through implicit bias training, customer service lessons, and overall customer transparency instead of telling people to provide more information in their reviews so they can be identified and reached out to. There's a reason I left out identifying information about myself, as no call from you or one of the other managers can apologize enough for the disservice experienced together. Not only will I never recommend this place to a loved (or hated) one, I will encourage people to not even glance in this place's direction. I will continue to raise awareness about my poor experience here, so that fellow Americans and POCs in the area will never think about wasting their time and money here. read more

Phillips Chevrolet - Proof I was here and not just a hater! - Car Dealers Near Me - Frankfort, Illinois

Literally cannot stand this dealership. THIEVES. Double check that paperwork people! The salesman estimates your sales tax for you and then once the real sales tax numbers comes in from the accounting guy, they take that difference, which is probably always more than what was quoted to you, and put in their pockets or at least tried to with me. They tried putting the expense under the remote insurance which I told the salesman and it was in writing with my initials I wasn't getting that. Conveniently, that amount was the exact difference between the sales tax quoted and the sales tax charged. What are the odds....to the penny! That doesn't seem legal to me. The difference should have been taken off, not expensed somewhere else. You bet I marched back in there and demanded a check. And don't even get me started on the service department. They do not call with updates or return your calls when you call to check on the status of your car. They make you schedule an appt and then never even look at your car. They do not care or ever take into consideration that people NEED their cars. If you need to keep my car for so long, you should explain that so arrangements can be made. Courtesy car? Of course they never have loaners available. Don't take the service appt if you cannot service the car on time. They sure had the time to take my money when I bought the car! read more

We had an appointment with Raumi to talk about a pickup truck that we were interested in and he wouldn't give us anyway near what book value was so we went and traded our vehicle with a different dealership. We had originally purchased the vehicle we were wanting to trade in from phillips Chevrolet so we had taken an extended warranty on it at the time of purchase. Now we are trying to get our refund back on the unused part of the warranty and we are getting a runaround. Buyer beware, don't deal with Rami or better yet don't buy from Phillips Chevrolet read more

Phillips Chevrolet was EXCELLENT. My amazing team consisted of: Jordan Jurgovan my salesman that closed the deal, Anthony Mcauley the manager, and Rami Alamawi the first salesman I spoke to. Jordan, and Anthony missed out on the office party, and kept the office open just to finish our deal. They were celebrating their status as a #1 Dealership... this time I totally agree, and they are deserving. I was on a mission. I began an aggressive search for a car for my daughters 21st bday. I had one week to buy the car, but I was not desperate. My thought was cash speaks quite LOUDLY. Yet a dealership in Countryside acted like my cash was purple, and not green. Their lousy sales technique/person turned into a Blessing for Phillips, AND my daughter. She is always on the go- I don't understand why she thinks "broke, and grown can co-exist". Yet, 21 year olds think they have a world to run. Nonetheless I needed my Road Warrior in a safe used car, with low miles. I absolutely refused to buy her a new car- plus after getting my new car in 2023 my pocketbook was saying... OH NO Sweetie- we are on a budget! With that in mind the hunt began.... I picked Phillips Chevrolet by accident, after I had a horrific experience with that other dealership. The night before I paid the other dealership $18,800 cash for a 2023 Altima (pretty as it was- the test drive was blah, and it was a rental- yuck). The salesperson, and her manager made me so angry- that I canceled the wire after they argued with me- and refused- to make me a 2nd key. Phillips didn't argue about ANYTHING. They showed me a fabulous used car- a 2022 Corolla with low miles. It was a $400 difference, and the BEST $400 I have spent. I left the dealership laughing with the manager (Anthony), hugging the salesman (Jordan), and promising to buy all my future cars from them. When Rami told me the price- he did not haggle with me. He was straightforward and I respected their position on the pricing. They went down a few hundred, but couldn't any further--- it was already below market value. I got up left, and called my husband for his opinion. My husband checked and said it was way under priced, so I went back to the dealership for the car. My brother who is a large man- gave it a hell of a test drive- through the back woods, fast turns, up hills, etc. I fussed at him for shaking up the car. He said it was a strong car, that rode smoothly. I felt good that they weren't selling me a lemon. To guarantee they weren't - we negotiated to include the extended bumper to bumper warranty. I went back the next day to pick up a clean, freshly washed car. As a contrast- my nervous were horrible at the other dealership I was anxious/ uncomfortable when I signed, and second guessed myself all throughout the deal. Whereas, I was thrilled and excited about the car from Phillips Chevrolet. I gladly wired them the $19,000 + and took photos of my car. After taking photos with everyone, and my brother getting his $100 referral (which he didn't share with me :(-- LOL. My husband came to thank them for not causing me to "snap off" like the other dealership. He said - now he can have Peace in the House. After the hugs, photos, and jokes they gifted me with sweatshirts, hats, keychains, and bags. Now I can buy a big red bow, and give it to my daughter. I'm making her wear the sweatshirt and hat for the photos. SIDEBAR: Out of the last 5 car purchases I have made in 7 years- this was the absolute BEST experience ever!!!! Colleen & Family Loved Phillips & their Awesome Team!!! I will do photos later--- I gotta run. read more

If I could put no stars I would! Phillips Chevy never seems to have a good outcome... none of them not one of the 3 locations. I called and tried to make an appointment to have my roof looked at for a leak and they are telling me they have no loaners (of course) and that they would have to keep my car for a month to even diagnose it like wtf is going on here so go a month without my car or a loaner... nice to see what my $400 a month car payment goes too... will never be buying from a Chevy dealer again not to mention a two month wait to get a complementary oil change do better Phillips! read more

Phillips Chevrolet - Passenger roof leak - Car Dealers Near Me - Frankfort, Illinois

If you really like Chevy, this is the place to go! Lisa, the saleswoman was very kind, knowledgeable and professional. I was very impressed with the overall dealership. I had a very positive experience here. Phillips Chevrolet has been rated the number one Chevy dealership in Illinois! read more

Phillips Chevrolet - Business photo... - Car Dealers Near Me - Frankfort, Illinois

Had my wife's Traverse in for an airbag recall. They could have not been nicer. It was done quickly. read more

Contemptuous. My vehicle has been in there twice in the last six months to inspect a new tonneau cover installed by them on my new 80,000 truck. On the first visit I was having routine service work done and I spoke specifically with the accessories division of Phillips to take a look at that failing tonneau cover. They ignored the request, claimed they got side tracked and asked that I bring the vehicle back so they can take pictures. They told me I would need to leave the vehicle for the full day to provide them the necessary time to take pictures. I found that a little absurd, but I agreed. I did return and left the vehicle with the service department to take pictures. Since this last visit they have now asked me for more photos and the mileage. I cant make this up. Nuts. Did they lose the photos or did they not take the photos? Every time you bring your vehicle into a service department the two things they all do is take down the Vin number and mileage of your vehicle. This is contemptuous. They are simply trying to discourage me with these tactics. read more

Terrible dealership, do not buy a vehicle here. Bought a brand new 2018 silverado high country and the extra warranties. While the vehicle was still under warranty, I had issues they would not fix. They kept giving me excuses, "The transmission guy isnt here" or "Its normal for the transmission to have delayed engagement from 1st to 2nd gear." They treat you like youre an idiot. I had to go to a DIFFERENT CHEVROLET DEALER after I bought my truck to get a TSB performed for the transmission fluid exchange. They also make you leave a 5 star review BEFORE you even leave the dealership. ​ read more

I have been shopping for a new truck so decided to go to Phillip's Chevrolet because they have a great reputation in the area. I walked in a several weeks back and ordered a custom Silverado pick up truck. A couple of weeks later it arrived so I went in to see it. As I entered the GM approached me and explained that he loved my new truck but he suggested ordering a new truck with the 6.2L engine and he thought I would prefer the extra power. He was not pushy just explained it was his opinion. I did test drive the original one I ordered and immediately understood what he meant. I wanted a little more juice/power, so I agreed and ordered the new truck. As I waited for my new truck the Phillip's GM Mike emailed me updates as the truck was being built and text me a picture yesterday that said "I am keeping an eye on your truck and it has arrived and is ready for you." I went it in to pick it up and I am so happy I waited. I like most people don't love going into car dealerships but Phillip's operates and feels different. I never felt pressured or rushed and drove away very happy. Phillip's gives off the vibe that they want you to be a customer for life not just to buy one car which is what I appreciated most. Great people, great GM Mike M, very good energy.... I will be a customer for a long time after how smooth this process was. read more

Complete waste of time. I have a vehicle for sale online and They contacted me and asked if I could bring it in as they were interested. They offered me $10k below my asking price after the salesman complimented how nice it was and rare to see a 10 year old Tahoe is such good shape. Carmax offer was over $5k more. I expected a lot more than a print out from Kelly blue book when my asking price was clear and they were the people that reached out to me. It appears that there is a giant gap between management and the salesman that try to buy cars. I can look up a blue book value on my own. read more

I bought a 2022 Equinox at Phillips Chevrolet in Frankfort. This has been by far the best car buying experience I have ever had, and I have had a bunch. Lauren and Chris in Sales were Great and so was Wade in financing. There isn't much more that I can say except that my experience everything I expected AND a Lot More! read more

My daughter bought a Trailblazer from Joe Luque today. He really went out of his way over the last month trying to find her the exact car she wanted, and then rely worked with her on trade-in price and monthly payments. We are very pleased with Joe and dealership. I previously have done e business with Joe and was satisfied. So we returned. Cathy read more

The staff here were wonderful to work with! Rami and Theo, I am grateful for you guys! You really looked out for me and helped me with making the purchase of my new SUV! Your Customer Service is A-1! I will be sure to come back to do business with you guys as well as tell my family and friends about you! Thanks Rami and Theo! :) read more

Had an amazing experience purchasing my first vehicle on my OWN with Jordan Jurgovan! Jordan was honest, professional and transparent throughout the whole process. He made sure I understood every step of the process and helped me get a great deal. Jordan made everything simple & easy. Teddy also helped me make sure I knew all the features of my vehicle and helped me set up Onstar, very knowledgeable and friendly. Definitely recommend Phillips chevrolet & Jordan! read more

I walked into Phillips Chevrolet with a high-low range in mind. I was greeted in a professional friendly manner throughout the buying process. I have received follow up calls checking in on my purchase! I recommend 10 out of 10. Thank you Bobby Walski and Anthony McAuley you both made my big purchase so easy! read more

Me and my family been loyal customer for 15 years because of the outstanding service we consistently receive. Rami takes exceptional care of us on each and visit. He take the time to listen to your concerns and make sure they're addressed. No surprises, no need to question the service work done on our vehicle's. I highly recommend Rami and Phillip Chevrolet for any of your vehicle needs! Me and my family will continue to buy new vehicles from Rami and have them service there for years to come.... read more

Phillips Chevrolet - Car Dealers Near Me - Frankfort, Illinois

Working with collin was a great experience. No pressure not rushed. Would highly recommend going to philips chevy . They have a great inventory of cars . And the whole experience was relaxed and easy. Collin is very knowledgeable about each model .I'm glad we had him to assist us . read more

WORST DEALER EVER. He sold me a brand new car with BROKEN lights. He called me everyday that I would get the car fixed the next day. After a week, I was told I would get the car in 3 weeks. The service on the phone is terrible, they keep sending me to different people and I am on hold for 30 minutes or longer. He advertises as the best dealer in Illinois. I have never come across such a horrible dealer like this one. I DEFINITELY DO NOT RECOMMEND AT ALL. read more

My lease was coming to an end, I contacted Phillips Chevrolet and got in touch with Bobby Walski. Bobby helped me get my lease grounded and actually made me some money making it a dealer sale. Bobby and the guys at Phillips Chevy really go the extra mile to make sure that a deal is done whether they're selling or buying. read more

I sold my 2008 Highlander Sport to Phillips Chevy and I got a great deal! The process was a little intimidating, at first, because I've never sold a car before. Actually, my brother did all of the negotiating. But the staff are outstandingly great people to work with. If you're looking to purchase a car, I recommend Phillips Chevy because you will receive excellent treatment, and a great deal from honest people. read more

I worked with Jennifer yesterday. I had an appointment and got there early. She was able to see me then. Jennifer was very pleasant to work with. She was able to calm my nerves about purchasing and got me into the exact car and color of the car that I wanted! Thanks Jennifer!!! read more

Phillips Chevrolet - Car Dealers Near Me - Frankfort, Illinois

Jordan Jurgovan was so helpful with getting my "deal" done last Saturday. The car is great ! He made the new car buying process stress-free and enjoyable. Jordan was very informative and genuinely nice and professional! read more

If I could give them zero stars I would. They messaged my sister about potential interest in buying her vehicle that was listed for $3,500 then proceeded to waste 3 hours of our time just to low ball her for $500. Then after we said no to their offer they parked the vehicle on the opposite side of the building without any indication of where the car was so we spent twenty minutes searching the parking lot to find her vehicle. Very disappointed with their customer service. Would not recommend anyone going here. read more

Bobby and Walter were an absolute pleasure to work with. Very swiftly and easily sold a car to them with very little hassle. Highly recommend working with the team here! read more

The worse service center I've every experience and very poor customer service. I had 11am appointment and hours later I was asked if they could keep it overnight. I agreed. The service agent never called to tell me what was wrong with my car because they never performed a basic diagnostic test. Christine (service agent/rep) lied about someone testing driving my car. No mechanic ever looked at my car. She type up a false report. The service manager and Michael the business manager was horrible. Very unprofessional people who lack basic problem solving skills. Phillips Chevy in Frankfort is very prejudice, unreliable and corrupt place. I will never buy a Chevy car again. Don't trust them they will lie to you and fast talk read more

My experience with Bobby Walski was Super Easy , I love it he was professional, honest make my purchase pain free . I love it fast reliable service !!! Personal at Phillips Chevrolet super nice, Thank you read more

Always a pleasure doing business with Phillips Chevy! Mayra was amazing to work with! Highly recommend!

I got great service from my sales person, Bobby Walski. I would highly recommend Bobby and Phillips Chevrolet Anthony, from finance also went the extra mile getting me a good rate. Thanks again. read more

I have been loyal to Philips Chevrolet for over 40 years. I have purchased several vehicles from there. My last purchase was without a doubt my favorite car. It was gorgeous. I never test drove it as there was no need. It was the one! Unfortunately it had over 3000 miles on it. That was upsetting and nothing could be done. My fault! Needless to say I kept it and quit complaining even after we found melted chocolate and crayons. I purchased all of the extended warranty's per their recommendations because of the amount of electrical options included and was told that down the road u would be thanking them if there was an incident. I paid to have the windows tinted and the interior protected. 3 different service appointments for each. They couldn't get it right. It was costing me a lot of time but we continued. I could make this last with details but I will try to shorten the experiences. The cowl leaked (by the windshield) letting water under the dash and creating multiple electrical shortages. During Philips Chevrolet attempts to repair, I went through 3 windshields, 2 dashboards, 2 steering wheels, I'm not sure of how many batteries, an amplifier and according to Philips, several radios. I don't have an actual count of days they had my car, or the amount of service attempts they made, but I will guess between 12 and 15. It became obvious that they weren't replacing parts as they stated and charged the extended warranty company. The dead give away was that the radio screen would say "Willies Roadhouse" every time you turned the car in. Even after the radio was replaced. Hmmmmmm. I offered $1000.00 to anyone there if they could find another Chevy on their lot that had this same problem. No one would even go and inspect problem. They would just make a new appointment for me. During all of this, I was hospitalized 4 times with 4 surgeries. It was becoming quite inconvenient for me so I reached out to General Motors for assistance. GM was told that I was uncooperative and I wouldn't bring the car in when the issue occurred. Not true! It was non stop. Bottom line: PHILIPS CHEVROLET and their substandard service department won the battle and the war! I spoke to GM and acknowledged that I was defeated. They won. I am in the market today for a new car. Currie Ford will get my business. That is really too bad after I purchased 12 cars from them. I guess I took this personally. read more

Bobby was amazing quick easy car deal. Very amazing car with. Come see him and buy a car from him read more

Phillips Chevrolet - Car Dealers Near Me - Frankfort, Illinois

Never do business with these A-holes again. Mother in law died of heart attack 3 weeks after paying cash for a Equinox brand new. We took vehicle back to return it to avoid siblings fighting over who gets vehicle. Not even 200 miles on vehicle. They bought it back, but $8,000 less. Cold hearted A-holes. read more

Lack of professionalism, communication and bad attitude from so called "car salesman" Joe Luque has ensured me that I will never buy a vehicle from any Phillips location. read more

Came in for a recall/oil change. Got everything knocked out in a decent amount of time. Staff was friendly, and answered any and all questions. read more

I worked with Jordan and he was awesome. I had a terrible experience at the Homewood location, but GM sent me here and Jordan and the crew came through! Very happy at how easy it was to do the transaction and I would recommend both this location and my sales rep Jordan! read more

I purchased a car from Rami at Phillips! Let's start off by saying first class service. From the minute I walked into that dealer until the minute I left, I received top service! Rami was wonderful and took his time to make sure I was happy with what I was getting. I will only going back to him to purchase future cars! This is you guy read more