Absolutely horrible experience with this company - I would strongly recommend you look at the other reviews and see the numerous 1 star reviews they have - they have definitely earned them.
You can also see that the company does not respond to negative reviews, because either they cannot justify their actions or simply customer service is not a priority for them - in either case, this is not a company that you want to contract with.
I originally called the company to get an estimate to drill a new well - I explained to the owner (Brian) that my well was not producing enough water. He said he will come down to take a look to provide the estimate. Instead of him coming to do an estimate, his techs came and started testing the well. THIS WORK WAS NOT AUTHORIZED as they did not talk to me about what they were going to do or explain any charges before they did the work. I thought, per the owner, they were "taking a look".
They charged me $600 to tell me what I already told them to begin with. I knew the well was not producing enough water, I requested an estimate for a new well, not a yield test.
After they were done, they gave me an invoice for $6000 and told me to call the owner to sort out the charge.
I called the owner (Brian) and asked him why I was charged and he said, and I quote "I will take care of it" which I understood to mean it would be refunded.
I was continuing the process of working with this company to drill the new well but the communication and service was so terrible that I was not comfortable spending $40K with a company that did not respond to my calls or messages. Calls and messages would be returned days or weeks later in some cases - and the owner failed to show up to multiple appointments that were made. read more