I was referred to Memphis Endontics by my dentist for an evaluation on Root Canal Therapy and…read morescheduled a consultation. I was scheduled to see Brandon Scott with an appointment at 12:45 and had done my paperwork weeks before online. Another new patient walked in just in front of me and was filling out his paperwork. I came to learn we were both scheduled for a 12:45 appointment. They took him first (because of course they did), and got me in to do the xray 20 minutes later, then it was into the chair to wait. I sat in the chair listening to the laughing, cajoling and the chatter with the other patient for almost an hour then he was off to laugh with one of his assistants! When Brandon Scott finally found the time for my consult it was 1:50. I told him I had scheduled another appointment at 2:30, not thinking I'd be this long at his office for a consult. He had no apology, and became defensive, replying that he always schedule two patients at once and sometimes things happen. I told him I understood that sometimes things happen with each patient causing it to take longer, and that I got that, but that scheduling two at once was probably the bigger problem. (I mean... I have things to do as well and don't book my entire day around one CONSULT appointment.) He got up, removed the bib and said "Sorry Ma'am, this isn't going to work". He was cocky, arrogant and without any sort of apology for keeping me waiting for an hour. He only offered up some BS to the effect of "we all wait for doctors in their office". Well, sorry buddy, that's not justification for me waiting while you're laughing it up and flirting with one of your assistants! YES, I saw that. I was sitting up - turned toward the entrance taking notice of and listening to everything at that point! I was already anxious and waiting for so long while you laughed it up, only making my anxiety worse. I don't know whether this guy is good at what he does or not, I only know he seems to be full of himself and thinks he's the only endo in town. On the way out his receptionist resounded with a shocking "WOW", and made a feeble attempt to defend his actions. He was anything but professional IMO and there was no defending him to me. I walked out. So here's my recommendation: unless you're willing to HURRY UP AND WAIT until he makes the time to see you with no sense of urgency or importance, unless you fancy feeling like a number and not a person, unless you believe your time is less valuable than his or any doctor's time for that matter, I WOULD NOT recommend Dr. Brandon (the Arrogant CLOWN) Scott. He needs to learn a thing or two about a thing or two and work on his bedside manner. Here's a tip: Never trust a guy with two first names.

I was referred to Memphis Endodontics by my dentist for a root canal. I'm so happy that I was…read morereferred to this group. Dr. Wells walked me through the process beforehand so I would be comfortable the day of the procedure without having a lot of stress and anxiety. The root canal went great with no down time for recovery. It wasn't painful and the root canal was over in 45 minutes. The entire office staff was helpful and professional. The moment you walk through the door of the office until you leave the staff is cheerful and makes you feel welcomed. I highly recommend Dr. Wells and this group!

They are always so nice and no waiting. The doctor explains everything. I trust him with my 999…read moreroot canals.

Very attentive and caring staff. Professional. I was experiencing sudden severe pain and going out…read moreof town - I really appreciated the extra effort given by the staff to remedy my problem. They went above and beyond to help me. Severe pain which lead to a root canal - and maybe another - on top of going out of town requiring expedited attention. THANKYOU!

Exceptional service!!! I highly recommend Dr Mack and his staff is amazing. This was my first root…read morecanal and he walked me through the process so I felt at ease. His assistant did a follow up call to ensure I was doing well.

Dr Mack and his team are the most attentive and caring! I was so nervous and apprehensive about…read moregetting my root canal done because let's face it, the dentist is scary! He explained everything to me from beginning to end! I was so relieved and confident in his abilities! Procedure went amazing and now I'm a new woman without the pain!

dr ben wheeler is the best!!! very personable, does a complete and professional job…read more.. i am grateful for the opportunity to be able to be seen at this affordable alternative...

From the owner: A state-of-the-art clinic is available at reduced fees in a dental school setting with faculty…read moresupervision providing empathic care and compassion. Patients receive endodontic (root canal) treatment from a leading program in the USA.

The entire office is like family! They are the sweetest, kindest staff ever. I've called in for…read moreemergency and was worked right in, everytime. Dr. Ijams called me over the weekend when I had my wisdom teeth pulled and once when the office was not open for my follow-up appointment due to their error and the hygienest came to MY office and removed my stitches! I've been hooked every since. The front office staff is just top notch when it comes to speaking to you regarding a balance and working with you for out of pockect services.

Called about becoming a new patient. I have a tooth that needs to be extracted and that has me in…read morecontinuous pain. They said sorry we are booked up for the week. I'm looking to spend thousands of dollars on dental work and they didn't even seem interested enough to take my name and number and get back to me. Just a heads up for people looking for a new dentist because this process sucks and there are so many out there and there is no good way to pick one without these reviews.

I only had a consultation today with Dr. Garrett and as usual she was very thorough with her…read moreexplanation. She always has a smile on her face. Crystal is wonderful & very friendly. Janae (sp) explained everything that she was going to do before she did it. Everyone there is extremely nice. I highly recommend Dr. Garrett & her staff!

Dr. Garrett and her staff are always super polite and professional. I always feel very well cared…read morefor. All questions are answered in depth, with much care and kindness.

All I can say is this is the most well run office I've been to. From the moment you walk in you are…read morewell taken care of. I needed a root canal and was able to get in within 2 weeks (I had no pain). The front of the office staff was able to get me in before I went out of town which was very helpful. Once you're brought to your chair, they offer you a pillow and blanket. The space is clean and calming. The endodontist was calm and reassuring through the process and was checking in on me very often. Root canals are never fun, but this place made it as good as it could be. I'm hoping for no more dental work, but if I needed it I would be happy to come back here.

The care here was excellent. This was my first root canel and it went well. The care was…read moreextraordinary. The office experience was very pleasant and caring. Very professional and friendly.

Can't say enough. The best! They saved us $23,000 over a franchise dental…read more implant group.

Pleasant atmosphere, nice staff, timely Pleasant…read moreatmosphere, nice staff, timely Pleasant atmosphere, nice staff, timely Pleasant atmosphere, nice staff, timely

I was referred by my dentist . This guy shoemaker sucks! All I did was inform him that I was hard…read moreto numb. He had already given me the numbing shots...he refused to work on me because he believed I had no trust in him...said he had been doing this for x amount of years ....etc...it was not about me not trusting him...I only made the statement because first time and he would not have known ...he made me walk out numb for nothing and refused to treat me...how can you let someone work on you that cant even let you know you can still feel stuff! Never go to him! Only one star and that's just for his poor staff! Conceided...non caring ...horrible excuse for a dentist.

PATIENT BEWARE! These guys do not accept ANY INSURANCE! They are completely OUT OF NETWORK with…read moreevery company. They will NOT tell you this upfront. They will shove a multi page contract in your face with faded out print and try to get you in as quickly as possible. If you ask them, if they are out of net work, they will tell you that they are, but they negotiate prices with the insurance company that make them comparable to your co-pay. THEY WILL DECEIVE YOU! They know you need to get in because you are in pain. They don't want to loose the money that they are going to over charge you. This is most likely why insurance companies will not keep them in network. When I got in to see this guy, all he could talk about was money, himself, and what a devout Christian he was. This guy needs to be investigated.......

Dr. Jason is my dentist and he is an exceptional dentist…read more His professionalism combined with his skill of dentistry and caring make every encounter positive (even a root canal!) Additionally, He helped my grandson out today with a complicated problem. Dr. Jason's diagnostic quickness and ease with my grandson was impressive! The plan of care was comprehensive, while the presentation was calming. My last dentist was also exceptional. When he retired to go on to be a professor at UT dental; I thought I would never have a dentist with the same level of dental acumen. Dr. Jason possesses at least the same level of dental excellence/skills/care. Dr. Jason has exceeded all my expectations. I cannot covey how thankful, I am for his contributions to the wellbeing of myself and my family. I wish I could give him 10 stars! Thank you, Dr. Jason Glick! You are a one in a million.

I am giving detail, because billing confrontations seem to be a common theme on the negative…read morereviews. Billing staff is confrontational and rude. I questioned an estimate that didn't align with my insurance benefits and they kept explaining to me why they were correct rather than having a conversation. After I requested it, they reluctantly agreed to a preauth. They were about $60 off and I was about $2 off from what the preauth came back as. They never contacted me with the information had to get it from Aetna. This didn't surprise me, as they made a whole production and were wrong. I sent a letter to the dentist asking if he wanted me to come back or not, because I did not want trouble at the office. What I received back was a noncommittal letter back that billing is hard and some other nonsense that didn't address the question. At this point I had no intention of going back. On august 8, I received the letter I had expected, terminating the relationship. They are required by law to send this, so it was totally fine. I actually already went to a different dentist. However it is worth sharing that the letter said, there were a couple of instances where I complained about my coverage and have complained about their fee. To be clear, I had only been once before, for a cleaning, which was mostly covered, outside of a few dollars. Also, I didn't think their fees were unreasonable, they were pretty normal for an out of network dentist. Finally, I don't know why on earth I would "complain about my coverage" to a provider? The provider has nothing to do with that. This simply didn't happen. Bottom line, they are angry about a negative review without wanting to take ownership of how and why it happened. The main thing for me, (and this is more for the business, because I know they read these,) is my review are the facts of my experience. If I am being untruthful, you have recourse, but I'm not, and we both know that. It is disappointing to have you try and pass accountability. I do have a couple of suggestions. If you are concerned with the quality of the reviews you receive, use them as an opportunity to improve. Alternatively, if it bothers you that much to have a customer describe their experience, turn off reviews. I would have been happy to remove it if someone would have called to have a discussion, but that isn't how you chose to handle it. Hope this review helps anyone who reads.