I wish I could have experienced a visit with the Dr! The receptionist was a bulldog, screening…read morecalls and lacked empathy and sensitivity. I realize she has to get information, however she could have been kinder and more understanding. I was referred to Dr. Zambrano but because of the snarky receptionist, I wasn't able to make an appointment! Very frustrating!

The office was clean and following Covid protocols. You had to wash your hands before being check…read morein by the receptionist. The staff was kind and informative. Great customer service. The nurse was detailed with her discharge instructions.

My son had to have a fairly complex surgery to create space and encourage teeth to move into new…read morespaces. Dr Hopkins was incredible! He was friendly and informative. He put my son at ease, treating him like a person instead of talking over his head. We are so grateful for the work he did, for the care he showed, and for the amazing ladies working in the front office!

Dr. Pencarinha was amazing! I had a tooth removed and he was so kind and understanding! I have…read moremultiple health problems, and Dr. Pen listened to Me and my concerns. The office staff was kind and helpful and answered all my questions as well. The office is conveniently located in two locations both in Germantown in Bartlett. It was clean and well maintained. The surgery went off without a hitch. I would not hesitate to recommend this office.

The best dentist in Memphis! The entire staff was polite and professional. I have dental anxiety…read morebut I felt comfortable here. I highly recommend this place 10 out of 10 for me!!

Initially, I must say I was puzzled by the lack of attentiveness being it was my first visit…read morehowever I thought it may just be me... so my thinking altered to, maybe Dr. Kutas is a veteran at this ?! Unfortunately, my instincts were right. After careful consideration and research, I read reviews informing me of the exact questionable actions I experienced. There are too many vulnerable patients that trusted Dr. Kutas whom bypassed dignity and integrity for payment of services not needed or wrongfully done in hopes of suggesting additional services. I empathize with those that have experienced this and it's unfortunate. Some may handle their situation a little differently being they were intentionally scammed for personal gain/greed while others can... If you believe a dentist is engaging in a scam, you should take specific steps to gather evidence and report the fraudulent activity to the appropriate authorities. Common signs of potential dental scams include recommending unnecessary procedures, aggressive upselling, lack of transparency in pricing, and refusal to provide X-rays or records. Warning Signs of a Potential Scam Recommending Unnecessary Treatments: Be wary if a dentist suggests extensive, expensive procedures (like numerous crowns, general anesthesia for routine work, or pulling healthy teeth for implants) without clear evidence or explanation. Refusal to Provide Records or X-rays: A trustworthy dentist will share your records and X-rays and encourages a second opinion. Refusal to do so is a major warning sign. Aggressive Upselling and Pressure: Feeling pressured into making an immediate, expensive decision on the spot is a red flag. Inaccurate Billing/Insurance Issues: Issues like incorrect insurance estimates, billing for services not performed (upcoding), or not applying payments correctly are serious concerns. Poor Office Practices: High staff turnover or a lack of cleanliness can indicate an unprofessional environment focused on profit over patient care. Steps to Take if You Suspect a Scam Gather Documentation: Obtain an itemized bill: You have a right to a fully itemized bill detailing all services and costs. Request dental records: Get copies of your X-rays, treatment plans, and clinical notes. Document communications: Keep records of all texts, emails, and notes from phone calls with the dental office and your insurance company. Get a Second Opinion: Consult with an independent, reputable dentist (preferably not associated with the same corporate chain, if applicable). Provide them with your existing records and X-rays and ask for their assessment of your oral health and the recommended treatment plan. Contact Your Insurance Company: Report the situation to your dental insurance provider. They have a financial incentive to investigate fraud and can request an audit or reclaim funds. File Formal Complaints: State Dental Board: Report procedural issues and unnecessary treatments to your state's dental board. They are responsible for licensing and regulating dentists. State Attorney General: Contact this office to report billing irregularities and credit issues. Federal Trade Commission (FTC): File a complaint online with the FTC to report fraudulent business practices. Better Business Bureau (BBB): While they have no legal authority, complaints to the BBB help create a public record and warning for other patients. FBI: In cases of significant health care fraud, the FBI's Internet Crime Complaint Center (IC3) may also be relevant. Seek Legal Counsel: For significant financial loss or medical malpractice, consider consulting a personal injury or malpractice attorney.

They verified my insurance has 100% Coverage but then never actually billed my insurance. Instead…read morethey just sent me a bill directly. Nearly $500 for a cleaning on a teenager. Called the office a dozen times - never got an answer.

Everyone dreads going to the dentist! But my experience and receiving proper dental care was taken…read moreseriously.. Airline Road Dental Care is one of the greatest. The staff is amazing the office is unique. My consultation was great with Dr. Washington. My cleaning was done by gentle hands Taniya. Your smile everything!

HELLO!!! DR.RUSS and his team ..... 10 STARS!!! I will…read moreattempt to make this as brief as possible... I had a bicycle accident where I busted my lip and had lacerations to my hand. I recieved 7 stiches to my lip and 3 to my hand. Within 3 days my lip became necrotic. I saw my PCP on day 4 and her IMMEDIATE reaction was that I needed to see a surgeon THAT DAY!! No one was available on Day 5 Dr.Russ examined me.... cut out the necrotic tissue on my lip and performed the MOST AMAZING reconstruction surgery!! He claimed he wasn't a plastic surgeon but his work was AMAZING. After following his treatment plan as instructed... when I came back 3 days later for my post-op visit. He was thrilled that the wound looked 1000% better and so was I !!! On day 10 he removed the sutures he placed and OMG!!! The deformity that I anticipated having was NO LONGER an issue because his work was ABSOLUTLEY AMAZING leaving only a hairline scar!!! His team and office staff were also AMAZING and very empathtic to my situation from the first day that I entered the office!! HIGHLY RECOMMEND!! God has a way of working things out when you have given up all hope. THANK YOU S&W for your care!!!

Such a professional team and they handled my daughter's surgery with care. Will be back once it's…read moretime for my sons wisdom teeth surgery

I've had 2 visits since my last review and am still quite pleased. All my work is holding up well…read moreand all the compliments I paid them in 2021 are still relevant. I've taken advantage of their insurance plan so haven't paid anything for cleaning, etc.

Horrible dentist. I went to this dentist for a root canal. It lasted me a little under 2 yrs for…read morethe price of $1300. The tooth he did the root canal on actually broke off. When I called his office they refused to stand behind their work. I went to have this tooth surgically removed and the surgeommm to see said he has heard so many complaints about this dentist. I have no idea how he has 5 stars. There are 1 and 2 stars under the reviews.

Dr. Kutas has been my dentist for almost four years. A warm, caring doctor that clearly has his…read morepatient's care foremost in his mind. Today I want to comment on the unsung professional that is the first line of dental defense -- the dental hygienist. I have always received excellent care. But today I had a new hygienist -- Paige. By far the best I have had in 20 years. Thorough, instructive, and clearly the type of professional others in her field should emulate. Dr. Kutas has built a first class staff. You won't go wrong becoming a patient in this practice.... I highly, highly, recommend.

I've been going to Dr. Kutas since 2011, when I moved to the area. I receive excellent care…read more Yesterday he finished putting in a crown to repair a broken tooth. It was pain-free, and with very high quality results. This is the third crown he has installed for me over the years I've seen him - all great. I have a pre-existing fear of going to the dentist because of painful memories as a child. He and his staff have allowed me to work through those fears. Not only have I received outstanding dental care, I have come far to overcome a decades-old phobia of dentistry.

It's hard to find a doctor these days that treats you as a person and not just a patient. Sometimes…read morethe best people work in places that don't boast about themselves. I've gone to this practice for many years and have never had one bad experience. My teeth are still intact because of the quality of care and expertise. If you're looking for genuine people and excellent care without all the fake commercialization, you can trust them with you and your family.

My husband had an $11,000.00 6 tooth crown work done by this dentist. Fast forward 2 years later…read moreand the 3rd tooth on the left side of the crown broke. He went back to Caldwell who said it would cost $2000.00 to fix it. To add insult to injury he tried to imply it was husbands fault by stating, "we get a lot of repeat business from patients eating popcorn." Needless to say if a Dentist doesn't stand behind his work and wants additional money to fix what was inferior work- my husband went to a different dentist. Paid $400.00, 5 times less than what was quoted by Dr. Caldwell! Looks like he is going to go back to the new Dentist again because this morning the 3rd tooth on the right side of the crown broke eating a piece of toast!! I do not recommend this Dentist because he does not stand behind his work and charges excessive fees compared to other dentists in the surrounding area.