Not happy with their customer service. I came to Advanced because they were 5 minutes from my…read morehouse, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!

False advertisement literally said to me yeah that's what I did say but sorry for the…read moremiscommunication that's not miscommunication. You literally lied to me so what happened was I got a prescription and they sold me some frames so first you tell me the frames are $1200 I'm on disability I'm disabled. I can't afford that. Let me see what I can do give them to you for $700 and the reason why I'm gonna give it to you for seven dollars because For a whole year if anything breaks on it scratches will fix it for free for a whole year less than six months the glasses broke bitch. Tell him he told me oh yeah you have to pay to get it fixed, but you told me the manager you told me that it was covered yeah I know I said that, but you have to pay is this even legal then he says I'll fix it one time for free then now it's all no void no what happened to my 12 month warranty on top of that let me tell you on top of that he says and you can't even get the frames that you paid for you have to pick out a different set of frames. How is that? I just got to be illegal

I just had my first appointment with Dr. Taylor and I'm very pleased. I was seen right away and the…read moreexam was thorough and he was attentive to my concerns. And he was friendly--I really enjoyed talking about music with him. Good experience all around. The office was clean and all necessary steps were taken in dealing with COVID. One suggestion is to make an appointment well in advance... I had to wait a few months but it was worth it.

Thorough local eye exam by practitioner with over 25 years experience. Not like your box store…read moreexam, so allow 1 hour for full eye exam. Addendum: the new lenses he ordered were perfect and I now see the world more clearly. Thanks Dr Taylor!

I had a disappointing experience at this office. My appointment was scheduled around lunchtime, and…read morefrom the moment I arrived, things felt chaotic. The person checking me in kept mentioning that "everyone was at lunch," which didn't exactly inspire confidence. The whole visit felt very disorganized. I was moved through four different rooms for what should have been a routine appointment. One for check-in, another for testing, a third to answer questions, and a fourth to see the doctor. After my exam, I had to stand around waiting to check out because it seemed like a new employee was being trained. One person was trying to do their own job while training someone, while several other staff members were just standing around. My appointment was a routine contact lens and glasses exam. They didn't have trial lenses in my new prescription, which wasn't a big deal because they said they could order them and have them in a couple days. Great! But when I went back to pick up the trial lenses, the check-in process felt just as disorganized as my first visit. I eventually got the lenses, and the doctor told me to try them out and come back if they didn't work for me. Unfortunately, they weren't a good fit, so I called to ask about trying a different brand. I was told they didn't have trial lenses for the new brand again and it would take two weeks to get them. I was confused because my first set only took a couple of days to come in. On top of that, the office was closed for a full week around the July 4th holiday, so now I'm looking at almost a month just to try a second pair of contacts. My concern is, what if this second pair doesn't work either? Am I going to have to wait another two weeks? Trying different lenses is a normal part of getting the right fit, but the whole process has been much slower and more frustrating than it should be. Overall, the office just felt very disorganized, and the contact lens process has been unnecessarily drawn out. I left feeling more frustrated than anything else. Also, they might want to talk to the staff about walking around vaping in their scrubs around the parking lot it's not a professional look for a medical office.

Dr. Robert Levy my Optometrist did a fine job in describing my eyes and their condition. Also these…read moreemployees were very kind and helpful to me: Darlin, Wendy, Jiavana and Sean. Thank you

My doctor is very nice and understanding, and fortunately I don't have the same bad experiences…read moreothers have reported about the front desk and other staff being rude. I work in a medical office myself, and I know that even when you have a day scheduled so as not to get behind, sometimes complicated patients totally disrupt your flow. That being said, the only reason I did not offer a 5 star review is because I consistently go in for my appointments much later than they are booked, and no one offers any excuse. In my office we will often poke or heads in and offer the family to reschedule or see another provider after we've apologized on behalf of the provider who is running behind. If the MA's/flow management were a little more organized I would give this office 5 stars. My doctor herself definitely gets an A+!

Ever since being taken over by MGH it has been horrible here.i love dr Witt's but one particular NP…read morewas rude and did not take any time to address what I was there for and never offered any solutions .also they use a call center which is terrible and the lack of communication is so prominent I have been a patient there for about 40 yrs and not so sure I will continue there

Dr. Gaddipati has been my Ophthalmologist for many years and he is great! I always feel like he…read moretakes all the time in the world to listen to me and address my needs, like "dry eyes" or my awful allergies to spring pollen. He also performed laser surgery for me some years ago and it went very well. I strongly recommend this Dr!

I HAD gone to another dr before him. They said I need surgery and that I had glaucoma. I went to…read morehim I did not have glaucoma he also said he did not believe in giving people surgery if they did not need it. Nice to find an honest Dr good reviews from all my friends also.

Excellent care. Dr. Damyanova is extremely patient and focused and knowledgeable. I felt like I was…read morein good hands. The staff was friendly, helpful and efficient. Highly recommend.

Dr. Damyanova is kind and patient and very knowledgeable. Some of her office staff on the other…read morehand, are often rude. This past weekend, I needed to get a copy of my prescription and I called several times from 9-11 am with no answer. Turns out the front desk staff had turned the ringer off because they were "too busy". Maybe they were, but at 11:15 when I walked in, the office was empty. I wonder how many customers were lost during those 2 hours...