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Phenix Salon Suites

3.3 (3 reviews)

Services - Phenix Salon Suites

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8 years ago

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9 years ago

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Asteria

Asteria

4.8(18 reviews)
1.7 mi

Jen and her team at Asteria Skincare are truly the best in the business. From the moment you walk…read morein, you're welcomed by a friendly, professional staff and a really comfortable environment. I've seen Jen for Dysport, Eterna Eyes, and Sculptra, and every visit has been a great experience. She's incredibly knowledgeable and takes the time to explain everything in a way that feels reassuring and easy to understand. I never feel rushed, and she always answers my questions thoroughly. Her professionalism and attention to detail really stand out--and my results have been amazing. If you're looking for expert treatment and natural-looking results, I can't recommend Asteria Skincare enough. Hands down the best in the Chicagoland area.

Asteria is a super charming med spa located conveniently in Mount Prospect. Parking is easy, as…read moresoon as I approach Asteria on NW Hwy, I park directly on the main street right in front. The decor is very aesthetic and cute - gold, black, green velvet, grungy and glamorous. The staff is always so friendly and I never have to sit and wait. I get my Botox here and Jenn is the best. She is so personable, professional and honest. She tells me realistically what I need and doesn't try to upsell me which I appreciate. I feel really comfortable with her and trust that I will be happy with my results. The appointments are quick, and I'm in and out in no time. I like that they have monthly specials and deals and that they have a reward point system. Any savings help! Highly recommend Jennifer for injections. I believe there is a price list on the website as well!

Papillon Salon & Spa

Papillon Salon & Spa

4.9(16 reviews)
1.4 mi
•$$

This local spa is sooo underrated! I was shocked to see they only had 8 reviews on Yelp. I came…read morehere because my mom got me a gift card to Papillon for my birthday, and I booked my first ever facial with them (I also got her a gift card here a while back before because she's been here before and really liked it). When trying to make an appointment for myself, I called 3x within a 30 minute span and had no answer. Months back when I called for more info about gift cards for my mom, they also didn't pick up. Nonetheless, both times they called back a little while later and left a voicemail, so I appreciated the reach out! They answered both times when I called them back afterwards and everything was set. Booking via phone was super easy, and they also have an online booking system as well. The spa is super clean, cute, and modern. Halina is who took care of me the entire time and I absolutely adored her! So down-to-earth, friendly, and absolutely great at her job. I got a 90-minute signature facial ($120) and it was worth every penny. I didn't even know this came with it but she also massaged my arms, shoulders, and feet! I felt so relaxed and my skin was flawlessly hydrated after. I loved every part of the facial, even the extraction (she made it as painless as possible). I will definitely be coming here again and recommend it to anyone looking for a facial, massage, wax, laser, etc. (they have tons of services!) Thank you Halina and Papillon staff for a great first facial experience!

I just moved to Mount Prospect & was looking for an esthetician & got SO lucky to find Maria G! She…read moreis so kind, knowledgeable, & honest. I had the best facial that includes an amazing mini massage!! After a full day, my skin feels so hydrated and I'm still glowing. I can't wait to continue my treatment here. 10000% recommend!

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Papillon Salon & Spa
Papillon Salon & Spa - Outside

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Papillon Salon & Spa - Outside

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Hand & Stone Massage and Facial Spa

Hand & Stone Massage and Facial Spa

3.2(85 reviews)
0.1 mi
•$$

I am writing to express my deep dissatisfaction with the service and professionalism at the Hand &…read moreStone location in Mt. Prospect (Randhurst Mall). I have been a member for some time, and unfortunately my recent experiences have been consistently disappointing. On multiple occasions, I scheduled my next appointment before leaving the spa, only to find out later that I was never actually placed on the schedule. This has happened more than once, and it is unacceptable for a membership-based business where appointments are essential. I have also had to double‑check my packages and treatments every visit because I do not feel confident that the front desk staff is applying them correctly. No customer should feel the need to verify charges to avoid being overbilled. I was actually called within minutes after leaving the office to say i owed $5.00! Three calls. I did not owe them anything! During one of my recent services, the technician spent part of the appointment speaking negatively about the front desk staff and even mentioned plans to leave and start her own business, asking if I would follow her. When I was checking out the front office staff was also speaking on how they were happy she was leaving. This level of unprofessionalism made the entire experience uncomfortable and inappropriate. Overall, this has been the most unprofessional spa environment I have encountered. At this point, I plan to use the remainder of my packages and then cancel my membership entirely. I am extremely unhappy with the service I have received and hope that these issues are addressed so other customers do not have similar experiences.

Unprofessional check reviews before booking. I wish I had. The bad ones are true…read more Do not purchase gift cards from them. I was given a gift card and went in to have my service. I brought a friend with me ( supported the business). My friend paid for my massage as a surprise gift. When I told them I did not want my friend to pay, and I had a gift card; they assured me that the gift card would not expire. There was no expiration date on the electronic gift card, so I trusted them. They lied when I finally got an appointment after months of trying to get in, but no appointments were available; they told me my $90 gift card was expired! Scam!! Spoke to the manager and she had an attitude and refused to do her job. Completely entitled and no customer service skills. I'm in customer service, so I know the way I was treated was unacceptable.

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Hand & Stone Massage and Facial Spa
Hand & Stone Massage and Facial Spa
Hand & Stone Massage and Facial Spa

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Heavenly Massage & Spa

Heavenly Massage & Spa

3.6(107 reviews)
0.3 mi
•$$

My partner booked a couples deep tissue massage at Heavenly Massage through Groupon, and…read moreunfortunately the experience was very disappointing. My partner paid almost $300, so we were expecting a relaxing and professional service. My massage therapist was Angie. At the beginning of the session I politely asked for an extra pillow for support while laying on my stomach, and she immediately seemed irritated by the request. The pillow she gave me did not have a hole for me to breathe through. From that point on, the massage itself did not feel like a deep tissue massage at all. It mostly felt like lotion being lightly rubbed on my back rather than any real muscle work. When I asked if she could apply more pressure, instead of adjusting the technique she repeatedly pressed her elbow into the same area, which became painful rather than helpful. It felt like the same spot was being worked over and over instead of a proper massage. Since this was a couples massage, my partner was in the room with me and even he could tell that I was uncomfortable during the session even his massage therapist Emma seen I was uncomfortable and she tried to lighten the mood. I still tried to be a good sport and finish the massage because he had spent so much money on the experience and I didn't want to ruin the moment. Afterward I shared my concerns with the manager. I was told that Angie has "never received a complaint before," which made my feedback feel dismissed. I was also offered a coupon, which I declined because I wasn't looking for a discount or a free service. I simply wanted to share my experience as a customer. Overall, the interaction left me feeling uncomfortable and unheard. For the price paid and the reputation the place seemed to have, this experience did not meet expectations.

Started coming here 2 years ago when a friend gave me a gift certificate for my birthday. Since…read morethen I have this place as part of my self care. When it comes to massages I love doing a 90 min massage with Katrina. She gives a very therapeutic massage. I like to feel relaxed during my massage while relieving tension and not be in pain. Kathy does excellent facials and is highly knowledgeable. Anastasia keeps my brows looking good and I am very picky about my eyebrows because I do not want them to be too thin. I go to Agnes for my pedicures. These are my go to ladies, however all the staff is really nice :) I love that I can do multiple services in one place!

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Heavenly Massage & Spa
Heavenly Massage & Spa - Outside

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Heavenly Massage & Spa - Services offered

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Phenix Salon Suites - hair - Updated May 2026

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