They are so friendly! and welcome! Atlough when I booked a few months ago I choose a specific…read moreperson but they were doing someone else's hair.. so I had to get it done by someone else, but other than that the vibes were on 100

Black salons--especially for natural hair--are a gift when you find the right one. Unfortunately,…read moreafter three unsatisfactory experiences here over three years, this is my third strike. Most recently, I scheduled a 9:00 am appointment earlier in the week. At 6:00 am the day of, I received a text that the stylist was out sick and was asked about alternative timing. Given my schedule, I offered 9:00 or 9:30, and also said I could just cancel and do my own hair. Shortly after, Adjuana called and was very committed to making it work, so I agreed. We landed on a plan where I would wash and condition my own hair at home (a service included in what I booked), come in at 10:00 am for twists, and be done by my hard stop of 11:30. To her credit, she was kind and apologetic, kept an eye on my new stylist who was making some errors, and I was out only about 6 minutes late. However, the final result didn't meet expectations. There was far too much product in my hair; I had to ask the stylist to address visible gel residue and fix some ends. My styled hair stained my silk scarf and felt sticky to touch nearly one week later. And as someone who cares about hair care, not just looks, I'm concerned about how my hair and scalp will fair longer term. What was most frustrating: I was charged $130 for what was effectively a partial service, after being asked to do the wash portion myself. When I asked about the pricing, I was told she gave me a $10 discount. Overall, the experience felt stressful, expensive for what I received, and I didn't love the outcome. I did make clear to Adjuana that the cost to wash my own hair and not be happy with the outcome was too high. She said that for whatever it's worth, she liked the style and told me a different stylist to book with if I decide to come back. I still gave a small tip because my dissatisfaction was not entirely the stylist's fault, but I'm still in disbelief about how this whole situation was handled. As a fellow small business owner -- I won't be returning. On the positive: the space is comfortable, and if you have a stylist you trust and flexibility with scheduling, this may work for you. It just doesn't work for me.

I briefly patronized this salon back when it was known as "Hair Is Art" and was located in the…read moresalon suites in L'Enfant Plaza, shortly before it moved to this new Mt. Rainier location. This review has been a long time in the making, but I'm finally going back and rating places that have been on my "to do" list for forever and a day! I recall that Ny is a skilled curly hair stylist who stayed booked and busy. She specializes in DevaCuts and working with curly hair. She was the only true stylist on site, but she employed a rotating cadre of trainees who were responsible for shampooing your hair and doing parts of your style. In some ways, it almost felt like you were getting your hair done in a beauty school -- where less skilled novices were being supervised as they learned the ropes on your head. I didn't like that particular aspect of the service, as you never knew what assistant would be working with you on a particular day and you were paying full price for Ny's skill all the same. The space was also crowded in that there were always multiple people in the small space at the same time. While Ny was working on another client in the adjoining room, there'd be people sitting around who were drying their hair, in the queue for shampooing, or in the middle of a style. So it wasn't the most comfortable and relaxing experience, and it definitely wasn't personalized to you. (That said, it's possible that these issues may have been remedied in the newer salon space.) I visited the shop on at least two occasions, maybe three. I remember being pleased with my initial cut. And I definitely remember going back to get another wash and go on at least one occasion. But I just remember that my last wash and go ended up flaking up quite a bit, and I had all these white particles in my hair from the mix of products used. I was supposed to go back and get that fixed, but if I recall correctly -- work was so busy at that time that I never had a chance to go back over there and get it rectified. I had also bought a bunch of products on that last visit that I truly didn't know how to use in my own at-home regimen. (In fact, several of those products ended up being part of a massive recall years later. Thank God I never used mine.). And I had bought a salon visit package in an effort to save a bit of money on future services. I think I had 6 visits or something like that in my package. But between the craziness of work and the start of COVID, I didn't end up going back to the salon for quite a while. When I got some emails saying that salon had relocated to Mt. Rainier, that jogged my memory about my package and I sought to use them to schedule a visit at the new place. But I was told that my package had expired and that I would have to pay for more visits in order to come. Ummmm....no! My experience in the old salon had already been "borderline" at best. I was not willing to commit even more money to this particular salon. So that was the end of my experience with "Hair is Art" / "Ny the Stylist."

I wish I could give zero stars. I love salons for natural hair but don't come to this location. The…read morecustomer service is usually amazing but, sadly, not this location. We (three natural Black women) walked into the open door with no signage on it. She greets us by saying that this location is a "passport" location. Okay, we all get out our phones to show our vaccine cards. As we are doing this, she asks us to step outside of the door so she can seat a walking guest. We left due to her attitude saying that she didn't want us there. On the way out, I recommended signage to communicate the Covid policies which seems like business 101. We are homeowners in this neighborhood and trying to support the new local businesses. This is not one worth supporting, sadly.

Love the gallery been going for years The staff is friendly…read moreand courteously It's close to the train

Be aware of this place people say when they was on park rd they used to be good af so she moved to…read morethis location on Newton St and the shop is not clean at all I talk to the owner of this shop the day before me coming she told me one price and to be there at 10am when I arrived she was an hour late than she told me another price that was higher than the original price (I said ok because people say the do really good) than she didn't have all the hair so she had to go get the hair I got the goddess locs but when they finally finished the style I left because they took to long doing my hair but when I got home I noticed most ends of the curly hair was cut off the hair sticking together it was just bad I text the owner no response that just was a lesson learned because I should have left when I waited all that time and saw the conditions of the shop please go at your own risk

Customer Service - 100% The salon is clean and the staff is…read moreexcellent. I was a walk in without a clue, had no idea what I wanted outside my hair shaved off. The barber I had, thoughtfully researched a hairstyle that would be flattering on me and then admitted that it was out of his scope and the owner took me over. Wow! Can you imagine what kind of integrity it took for him to say this is the best for you but I won't be able to do it instead of him trying to do something out of scope? I have already recommended them to several people. I will definitely be back for touchups. I don't generally get all mushy over service oriented places as my expectation is that they will provide excellent service but this was above and beyond and greatly appreciated.

Decent barbershop. Well designed. I walked in with my son to get him a haircut and they looked at…read moreme like I was lost. Strike one. There was two barbers cutting and finally asked me what did I need. Obviously I'm trying to get a cut. There was a third barber who was more interested in playing 2K than cutting hair. Strike two. Then over charges me for a high fade that seemed like he could have finished within ten minutes. Won't be taking my son back there. Suggestion: teach your young barbers that we are not their man's, nor friend. But a paying client and treat us that way.

I have to disagree with two of the negative comments provided. I am currently a customer at C & C…read moreand have had nothing but the best treatment. First, concerning the consult, I made an appt.. for the consult and had my hair done the same day, so the idea of waiting a week is false. They don't make promises, based on the tightness of schedule, but mine was done early in the morning and my hair was done around 2pm. Their style manuals had so many natural hairstyles that I was indecisive on which style I wanted. There is a family atmosphere in the salon that was not only professional but also warm and inviting. I come from New Carrollton, MD to get my hair styled. I was immediately impressed with their knowledge of hair types and transitioning from permed, abused hair and their tender treatment of hair to restore it to a healthy, thick, shiny result. I get compliments on my hair and it is easy to keep up between visits. It is important to do your homework. Some salons braid her hair so tightly that it begins to break along the hairline. The stylists at C & C are careful with your hair and are very educated on hair care. Perhaps the cost of the complete styling brought the negative reviews. The cost is perhaps more than what you would pay at other salons, but you are definitely getting your money's worth at C & C. I can't imagine perming my hair again. It is like I never knew how beautiful my natural hair was and am re-discovering it through my sisters at C & C. It is truly an experience. I urge anyone who is looking to "really" love your hair to come to C & C.

This business has a long way to go to get a favorable review. The first impression was poor…read more I called the toll-free number displayed on their Yelp page. It connected me to scammers trying to sell medical alert equipment. There was no further/local number available in spite of my Internet search. Not a great beginning! I was very impressed with the owner, Pamela Ferrell's appearance on a YouTube show and was ready to schedule a consultation and hair services. Unfortunate!

Yesterday, I had a great appointment with Paris at Urban Natural. Since I was a little apprehensive…read moreto book after reading some reviews, I thought it was appropriate to share my positive experience. I cut around 8 inches of my natural hair, while it was wet by myself last week (crazy, I know LOL). So, on Monday I decided to start looking for a natural hair salon so I could see a professional to even it out in case I botched myself in the back. I looked through Google and Yelp reviews and narrowed my options down to two. Urban Natural had an opening first, so here we are. Service with Paris: I arrived to the shop at 12:50pm for my 1pm appointment. Paris greeted me, directed me to the hand sanitizer and then to a temperature checking device hanging on the wall. I passed the COVID requirements and then we went to her station and discussed what I was in for while she was gently evaluated my hair. Paris truly has hands of an angel. Very gentle and soothing. Paris was honest with the condition of my hair, which I definitely appreciated. I've had stylists tell me all sorts of things just to try to make more money. She let me know that I did a pretty good job with my cut and just a light dusting was needed. She completed the trimming and then it was time to wash. Before we went to the shampoo bowl, she told me about the condition of my hair and scalp and what products she would be using. She let me know that my hair and scalp were both in good condition so no detox or extra strength products needed to be used. We proceeded to the shampoo bowl and she then lets me know that she will be placing a towel on my face (this was mentioned in the questionnaire- more about that later). After the towel is placed she washes my hair twice and then applied conditioner that she kept on my hair for 10 minutes. After I'm done in the shampoo bowl, she directs me back to her station to smell shea butters and finishing oils to choose what I'd like on my hair. This was HARD for me, so many smelled so good. I felt like I was at the nail salon trying to choose a color LOL. I decide and then she starts my hair, first applying my chosen butter and then she did my requested 2 strand twists. I fell asleep halfway through the twisting and woke up when she was almost done. As I mentioned before, her hands are very soothing and gentle. Parting, combing, detangling, everything is done with care. I'm not tender headed at all but it was a relief and it felt marvelous! I got to the shop at 1pm and I was done at 4pm. I was checked out contact free through my phone and I tipped in cash (that is their policy). I will definitely return to Paris for any future appointments. She did a great job and has a good, calm spirit. My hair is multi-textured and she did a pretty good job making the style look nice. I had two compliments within an hour of leaving the salon. The work spoke for itself! :) Booking: So booking the appointment could've been easier or maybe communicated better. On the site, it shows that they are completely booked, for I want to say 45 days, and asks if you'd like to be put on a waiting list. I joined the list, thinking I wouldn't be seen for a while and proceeded to co wash and do my hair. On Tuesday afternoon, I receive an email with a questionnaire about what I was looking to have done, you answer questions and upload photos. I submitted that and then about an hour later I received another email with a COVID questionnaire and my appointment date and time, which was Wednesday afternoon. I had just finished twisting my entire head and was a little frustrated that I did all that for nothing since I had an appointment for the next day. When I arrived Paris looked a little confused and even remarked that my hair already looked done and good LOL. I think if the site showed true availability and stated that questionnaires are required prior to confirming your appointment, rather than they are completely booked, would be a better option. They may be losing business due to the current model, especially for someone who is looking to get their hair done soon. A 45 day waiting list looks discouraging and if I was desperate, I would have continued searching without even filling out the form. Just my opinion as a new customer, it may be working for them. Venue: Clean, organized, and has a home type feel. The chairs are spaced out, I don't know if this was always the case or new due to COVID. They had really good music playing, and no TV was on, which is a plus for me! I would recommend Urban Natural to any other naturals in the area. I'd give 4.5 stars due to the booking issue, but I rounded up because Paris is awesome! :)

Went for wash, deep condition and trim with Alicia. In hindsight maybe I selected the wrong…read moreservice. But would hope stylist would have suggested something else beforehand. When I first saw the cut I was a little confused why so short but split ends happen. But buy the time I hit the car I noticed my trim turned into a full fledge shag. I'm talking mullet. It's so uneven that even when curlier that back bang is flowing. I absolutely can get a stingy ponytail In the back. The pics were taken after I came home and blow dried my hair and the next day. I wanted to like this place and Alicia but instead I'm out here looking like Theo Huxtible and that's not what I asked for.