I'm indifferent to this place. It's one of the only spas in town so we don't have many choices. The…read morespa area is beautifully decorated, feels warm and cozy and is very clean. Front desk check-in/check-out doesn't have the same vibe, the customer service isn't great and doesn't feel genuine at all. Just feels fake, not a lot of eye contact, doesn't seem like anyone really cares about the "customer's experience", very transactional feel. I guess that's how you can treat people when you the only one in town. I spent over $300 there today. Next time I'm going to try the new-ish Woodhouse Spa.

The clinic is very clean, great atmosphere and Sam at the front desk helped me so much answering…read moreall my questions. Sam is very informative and sweet. I appreciate her honesty and guidance when scheduling.

The entire salon creates a bright and welcoming environment as soon as you walk in, and Olivia…read moremakes you feel like you have been friends forever chatting while your services are being done!

Always a great time going to the Salon, never fails to deliver exactly what I needed and also have…read morefun the entire time I am there. It is like family and so nice to see everyone getting along, no always this way at other places I've been. I have been with Teri for 16 years and will never leave her!!!!

Poor relationship with loyal customer, not showing up any flexibility and care even after I have…read moreexpressed my frustration with being charged full service without getting it.

I stopped into John Robert's Spa with my friend for a facial. She's gone multiple times before, but…read morethis was my first time. The staff was very kind and welcoming when we arrived. While we waited to be taken back for our facials, we were offered coffee or tea. They have a special tea blend specifically for Aveda and it was so good! I ended up purchasing some before I left. Lol Luna did my facial and Summer did my friend's facial. We each got the 30 min facial. I think that's the perfect amount of time for a facial. They use Aveda products and everything smells so delicious. After my service, my skin was glowing. (And still is days later). So the reason why I gave 4 stars: 1) I felt the service was a bit on the pricey side for a 30 min facial. It was $80. That price won't deter me from getting another facial from here... but definitely not as often as I would if the price was a bit lower. The other reason I gave it 4 stars was that the receptionist ringing us out overcharged my friend. When my friend was trying to ask about it and explain why she thought she was overcharged, you could tell the receptionist was very confused and in the end it was just easier to let it go. Overall, this spa was great. Like I said, I will definitely come back, just not as often.

Angel at Jen and Co. has been doing my hair for over a year, and she is absolutely fabulous. She is…read moretalented, experienced and knows how to address each individual client's needs. Highly recommend!

Scheduled three pedicures for myself, daughter and daughter in law. As always, the team provided…read moreexcellent service and lovely pedicures to each of us!! It was a great way to spend time with family and get our feet spring ready ! Time for sandals.

I've been coming here for years and I will continue to do so.....Lucy is the best and she does a…read moregreat job on my hair! The salon is clean and trendy with its own little bit of charm to it. Everyone is super friendly and they offer so many services---you will not be disappointed!

Tryst is the place to go to get ready for spring and summer! My family has been coming here since…read morethey opened over a decade ago. Obviously, the overall atmosphere is welcoming and professional and we love how we look and feel when we leave. But it's the things that are beyond the superficial that keep us coming back. The owner, Trish, is a true professional not only is she well trained but she makes sure her entire staff is trained in all the latest techniques and trends. I trust them with my thick curly hair and have no reservations about sending family and friends with thinner hair, hair with different textures or for corrective color. When they tell me my hair isn't conducive to a particular style or product, I believe them. The best advertisement is my hair looking great. I once was seated next to a client with black hair (box dye), I head the stylist explain the risks of going from an unknown dark dye to a platinum color. Those included unpredictable color variations and that it would take at least three visits to minimize any breakage. Looking at the before and after pics was amazing! Hair care is an art and a science and there is no place I trust more than Tryst and their wonderful staff.

A few relatives of mine went here to get their hair styled for a wedding reception. One of the…read morestylists constantly complained about one of my relatives long hair, saying it was too long to style and asked her why she hadn't cut her hair. My relatives hair is down to her lower back. On top of that, the stylist tries to charge extra for washing and blow drying my relatives long hair just because it was long. Rude stylists and staff, when we called to discuss this behavior with the owner, the girl who picked up the phone would not put us through to the owner and gave fake excuses as to why - saying the owner had clients all day but at the same time was not present in the salon. We will never come back to this salon.

Found the perfect colorist at Studio Taylor on Fairmount…read more Thank you Carlo, for doing an incredible job of full blonde highlights. I had jet black virgin hair. I couldn't believe how much my hair lifted and wasn't brass at all. You def have earned yourself a loyal customer. I'm in love with how my hair turned out. Also, the ladies at the front desk are super friendly and even remembered my name. I think it's Gabby and Lisa. Thank you for making me feel welcome;)

Quality of service. All staff My stylist knows my hair. Suggests good care. Availability is…read moreaccommodating

My stylist moved a few months ago and it was difficult for me. He was the only one who knew my…read morehair. After that it's been a fiasco. After a few stylist on a referral I scheduled an appointment. Giselle was great and I will definitely go back. Nice cut and color. ****Love this place**** June 7th, 2019 Back again to get my hair done. I know that it's going to look great. I always look forward to coming here. Giselle does an EXCELLENT JOB!!! She treats all her customers like family. Because of her dedication my hair is becoming what it once was, shiny, full of curls, longer and healthier. She does eyelash extensions on the side. Might look into doing it one day. She accepts appointments only for eyelashes. Right now I requested deep conditioning for my hair, under a salon heat dryer feeling relaxed. So till next time. Falling asleep. Back again - I bet you didn't notice that pause. LOVE the way my hair looks. Thank you so much Giselle. Even had my eyebrows done.

I have been going to Jake Bixel for hair cuts and color for the past 20 years. Any woman will tell…read moreyou that's a long time to be loyal to one hairdresser! Why haven't I tried another hairdresser/salon in 20 years? Because there has been no need. Jake is a highly skilled professional who is kind and welcoming to all who enter his salon, whether it is a client or delivery person. He listens to his clients and asks if you have experienced any hair challenges since your last appointment. I think the biggest compliment that I can give is that a friend's mother said that if I hadn't told her I get my hair colored, she would have never known because it looks so natural. All of the hairdressers in his salon are extremely talented and personable. If you want to feel like a million bucks, call for an appointment at Bixels Salon in Mentor. (440) 357-9278

Hair salons are a dime a dozen...but if you are reading this you are probably like me and choosing…read morea salon and a Stylist is about as important as picking a doctor! We've all been there.. crying for days because your new cut makes you look like a squirrel!! Well sometimes life is kind and you find a cool comfortable salon and a Stylist that is not good, not average.. but is 100% an Expert Stylist. That is what I found (thankfully!) when I walked into Bixels Studios. I was greeted very warmly as soon as I walked in the door by a friendly guy who walked up to me before I even made it to the counter! I knew that this guy knew his stuff by the way he automatically touched my hair and knew exactly what cut would work with my fine hair - he also noted my personal style and was so easy to talk too! This friendly guy is Jake, the Owner of the salon. He makes you feel comfortable and secure because of his confidence and way of cutting is so expertly done! Is he pricey? Yep. But remember the aforementioned squirrel hairstyle that made you cry...? Well there is NO CRYING in Bixels Studio! Even tho I LOVED my cut, I called and asked if we could make an adjustment.. and he was so nice about it and did not charge me extra. Although they seriously need a new website, I'm so glad I walked in just to check it out. You should too! Ask for Jake.