I purchased a hoodie as a Christmas present and the receipt got lost. Even though it clearly states…read moreat the counter that your order number could be looked up i was told their system isn't capable of doing so. I didnt want an exchange or in store credit. I shopped here multiple times, but not anymore

This store is vety customer oriented. I had an issue with their onlin0e…read more Service] and Monica corrected the Christmas gift isdue immefiately and in a friendly manner. I am always greeted entering as well. Products are excellent quality.

Are you a professional skier? Are you an amateur skier? Are you an intermediate skier? It doesn't…read morematter here at the board shop they treat you like you are a real person and they were very kind to me while I was here. They do lots of stuff between Evyn helping or fitting with boots and the care after the boots is amazing as well they helped me heat mold them and they even did she work on them for free and I bought bindings here. They are amazing bindings

GREAT SERVICE!... The owner (Jayson) is a great guy and cares about the customers experience..if…read moreyou need skis,boots or apparel this is the place. And conveniently located right in lake Geneva! I walked in intending to get new skis and boots and walked out with a great pair of used skis with bindings which he did not need to do..he could of sold me new skis but he listened and knows when to proactively give suggestions without being pushy and it turns out the used skis were exactly what I wanted! Jayson is a real genuine guy that listens! He has a lot of knowledge and after the purchase of the boots I came back and did a custom fit because of a few pressure points in them which made skiing unbearable..after an hour I had a custom fit on the liners of my boots and they are SO COMFORTABLE NOW. During the whole process he graciously explains what he is doing and the reasons for it which made the whole experience seamless. I love my new skis and boots and I cannot wait to put them to good use. Most ski shops near Chicago or Milwaukee do not offer what board shop has and that is QUALITY Service..and a listening ear. They actually care; which sets them apart and really is "gold standard" for ski shops which is rare. Thank you Jayson you're doing it right!! So happy this is so close to home.

The selection was varied for women's options. The prices are pretty decent with 60% off everything…read more Definitely would return. People were super nice and greeted me upon entering!

05/17/26 - I love the merchandise @ North Face but I'm not crazy about the prices. They have some…read moregreat merchandise but I find their merchandise to be a little on the pricy side. I'm going to South America later this year so I'm trying to find an inexpensive light weight waterproof jacket or poncho. They have a number of jackets that are waterproof & windproof but I find spending anywhere from $160 - $300 for a single use jacket excessive. I'm thinking maybe a poncho that can roll up into a tiny pouch & be attached to a carabiner might be a good idea & far less expensive. This would also save luggage space?

They gave me the wrong shoe size with poop under the sole. They also smelled like pee really badread more

Ruma Sports is a wonderful local company to work with for spiritwear and uniform needs! Our school…read morehas received excellent customer service and high quality products for years! I would highly recommend this business!

First time in a Sierra store. I didn't realize they were also part of the homegoods/tj maxx/…read moreMarshall's group. This location has a large selection for activewear clothes. Women's clothes had a larger selection than men's. They also carry some food items. Check them out for some good deals on brand name items.

In August 2025 my wife and I purchased a suit case from Sierra after looking for one for months…read more Our vacation was after thanksgiving so we didn't use it for 4 months. When we used it in November for the first time everything was fine until we tried to use the handle, after all the clothes filled up the suit case, the handle wouldn't not pull out. We went the entire trip pushing around the suit case without the ability to use the handle. I waited until January and decided to take the suit case back to the store after only using it once. I just wasn't right. The store could do nothing and recommended calling customer service. I called customer service and they asked for the date of purchase, my tjmax credit card number, my name, address, phone number and E-mail address. They said that they would research it and get back to me. 5 days later they got back to me and said since it was past the return policy date they could do nothing. Really! Why didn't they tell me that up front when I provided all that information. What a waste of time! Never did the customer rep. or store say anything regarding the return policy until they decision was made. Now I'm stuck with a suit case with a handle that doesn't work. They just lost a customer and they don't care. I have other choices like Amazon, Costco, Sam's Club or Kohls. Not Sierra!

Awesome selection of sports clothing!! Good prices too! Sections for men, women and childrenread more

Came in again to purchase St.Patrick's Day bling.And sure enough THEY HAD PLENTY.Planning a group…read morekayaking trip with about 50 other paddlers.Came here to buy my bling because I ALREADY KNEW they would have it.And I was right(as usual). Cant wait to paddle on the Chicago river on St.Patrick's!!! Come thru!!!

I have stopped in this store over the last 10 years. In the last 6-8 yrs. the quality/customer…read moresupport of this store has dropped dramatically. I purchase golf clubs primarily. I have found no deals on any golf clubs here in the last 6 yrs. If I find a club I need to fill a broken set, it is always priced too high (they are higher than any other Play It Again Sports (PIAS) by 20-500% for exact match club brands) and they are unwilling to negotiate a lower price except by less than 5%. By comparison to other Play It Again Sports - Shaumburg, Crystal, I was able to purchase the 2 needed clubs at 25% and 16% of the "negotiated" price of an identical club at the Waukegan Ave PIAS store. I do not recommend this store for any golf items. I will never again go to this store for any reason. It is not worth the trip (25 mi.) to waste my time. DB

So glad I found this store!! What a gem!! I came in a few nights ago looking to get my children ski…read moreequipment as they have joined a local ski club. Kevin, was super professional, informative, patient and friendly. He helped me find 3 pairs of boots and skis for my kids. The selection they have with sporting goods is unmatched. They have every thing a parent or new athlete could possibly need. Prices are great and some of the items are in new condition!! I will update with photos soon, as I plan on going back to get more items.