EXCEPTIONAL CUSTOMER SERVICE THAT DESERVES TO BE RECOGNIZED!…read more
I have owned a restaurant in this area for years, and I know firsthand what outstanding customer service looks like. I can honestly say that my experience at Dick's Sporting Goods in Pleasant Prairie, Wisconsin, was one of those experiences that reminds you what customer service is SUPPOSED to be.
I stopped in because I'm preparing to run two 5Ks this weekend. After losing an incredible 206 pounds, my body has changed, and I've discovered that things I thought I knew about myself--including what size shoes I wear--aren't necessarily what I thought they were!
That's where Zach in the shoe department came in, and WOW. This young man was absolutely phenomenal.
I tried on nearly 15 pairs of shoes, and not once did Zach make me feel like I was taking too much of his time, being difficult, or asking too much of him. He was patient, attentive, knowledgeable, encouraging, and genuinely invested in helping me find the RIGHT shoe--not simply getting me into a pair and moving on to the next customer.
Because of Zach's help, I discovered that I had been wearing the wrong shoe size for who knows how long! He helped me determine that I actually wear a size 10.5 instead of a size 12. That is a HUGE difference, and something I never would have figured out on my own.
But what impressed me most wasn't just his knowledge of shoes. It was the way he treated me. He made me feel comfortable, never rushed me, listened to what I needed, and made the entire experience enjoyable. When you're going through significant changes in your body, even something as simple as shopping for shoes can be a different experience. Zach handled everything with a level of kindness, patience, and professionalism that truly stood out.
As a local restaurant owner, I understand how important employees are to a business. You can have a great location, great products, and great prices, but the people who represent your business are what make customers want to come back. Zach is exactly the kind of employee every business hopes to have.
I made sure to speak with his manager before I left because I wanted her to know just how exceptional he was. Zach deserves every bit of recognition he can get for the way he represented Dick's Sporting Goods.
To Zach: Thank you for going above and beyond, for your patience with all those shoes, and for making what could have been an ordinary shopping trip into a genuinely memorable experience. You made a difference, and I hope you know that.
To management: Whatever you're doing to develop your employees, keep doing it. And please make sure Zach knows that his efforts are noticed and appreciated. People like him are an asset to your store, and exceptional customer service like this deserves to be celebrated.
If every customer received the kind of service Zach gave me, businesses wouldn't have to work nearly as hard to earn loyal customers.
Five stars without a second thought. I came in looking for running shoes for my 5Ks this weekend, but I left with something even better: a reminder that outstanding customer service is still alive and well.
Thank you, Zach! You absolutely crushed it!