I've been here a few times and I've found their customer service to be impeccable every time. Today…read moreI was staring at light bulbs and an employee came over and helped me figure out which ones to get. This almost feels like a family-run business. They know their product lines. They even keep a list of handy people (which the large, chain hardware store in Sonoma does not). Prices are about the same as the big box stores.

I often feel invisible at big box hardware stores, but not at this local gem. I've never been in…read morethe door more than 3 seconds without being greeted and offered assistance. They're in tune with local needs (they're definitely stocked up on the Terro so many of us come looking for when the tiny ants make their way indoors, after days and days of heavy rain). The draw back of being smaller is they haven't (it's been rare) always had what I was looking for. But I tend to start here, because they're lovely, have great service, are knowledgeable, and the prices seem - for what I'm buying anyway - to be fair.

This long-time classic hardware store is perfect for both hardware and household items…read more Service is knowledgeable and spot-on excellent every time we've come here--they really know their store and the price-to-value is very good! They also have something our little ones LOVE...Rex the Wonder Bear!!! Rex is also a great way for kids to use their manners. By asking politely if they can pet Rex, they can feel his thick fur and imagine what it's like to be a polar bear. After that, if they ask politely, they can have a lollipop from the service counter staff. Never thought I'd say a hardware store was fun for kids, but Ace Hardware really is! Decent block parking available.

Excellent neighborhood hardware store, with many diverse items in stock. It's my first stop for…read morehousehold goods, just down the block.

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

I always enjoy visiting this Outdoor location. Everything is clean and organized. An employee is…read morealways around to help if needed. I appreciate this so much. Even though I didn't find what I was looking for I will always come back. Thank you

I haven't been here since last year after having a weird experience with the guy working in the key…read morea section. I am a mom of three littles, and the guy who was cutting my keys called me a "fornicator". I do not feel comfortable taking my kids there. I also had to return the next day because he cut my keys wrong.

Love supporting this locally owned store. They have everything you need. Stopped in for a…read morehousewarming gift last week and some canning supplies (pectin and canning jar tops) this week. I'd much rather buy here than Safeway.

Great service and almost everything you are looking for. Maybe not on Zoller chocolate bars from…read moreAustria.

I bought a 'grandma cart' online but couldn't figure out how to put it together. I am learning my…read morelesson about buying thru Amazon and not supporting our local businesses! I brought it in, they put it together at no charge! Thank you for this...from a 82 year old woman!!!!

Dad had a huge selection of tools in his garage. I really dont thik he used them all, but he just…read moreliked going back to this store because he was always treated so well when he went there. He was always greeted by friendly ssles people when he rntered the store, snd they were alwsys so helpful in assisting him to find something. Unlike the big box stores down the street, where you have to look for help, this store always had plenty of staff ready to assist you. A great place to shop.

There's always a big checkout line. Very hard to get help. It's good and they have a lot of stuff…read morein a pinch but just be ready to wait in line for at least 10 minutes usually

This is a terrible store. They are out of everything, they know nothing. When you call to ask about…read morea product that is common and that you have bought there repeatedly, they don't know what you are talking about.

Have purchased lovely ceramic lamps and an old Korean wooden chest complete with it's brass fish…read morelock. Also bought a glass and sturdy bamboo side table. The store collections change so you need to keep returning. They have had some interesting art work and furniture of all styles. Mostly good to very high quality pieces. Wonderful place to browse and find some great unique affordable items.

Owner knew what would sell.... And sold it quickly. Great service! Got my payment in a very timely…read moreway.

This place is a gem! Located on Hwy 12 150 yard North of…read more"El Molino", across the street from "Parsons Ace Hardware" in Boyes Spring area. Shama will welcome you in her little magical cottage, you will find all kind of sacred jewelry, pendants, stones, crystals, teas, oils, candles, vitamins, CBD products... I highly recommend to come shopping there and discover this beautiful, uplifting ambiance.

I am literally just getting home from this INCREDIBLE metaphysical shoppe. I wanted to get some…read morependants and other things for myself and my daughter. I saw the store listed on Yelp! as a recently opened store. Something was calling me to go and check it out, so we did. Upon our arrival, this wonderful, welcoming and cheerful voice greeted us. When Shama, the owner emerged from behind her back room, I immediately felt like I was visiting a dear friend. She welcomed us with open arms. I told her the reason for our visit and she spent so much time each with both myself and my daughter helping us select the best pendant for each of us. Not only did she help us select a pendant, but she taught us how to know whether that pendant was the best for us at this particular moment in our lives and how to use them. Shama is also a powerful and knowledgeable Healer, who demonstrated this by also giving us a reading during the pendant selection process. I cannot say enough postive compliements about this gem of a store. Sonoma is lucky to have Shama's beautiful shoppe and healing energy and knowledge. Her store has crystals, pendants, bracelets, tarot cards, essential oils, sprays, olive oils, vinegars, teas - just some really nice thoughtful items. She also has many testers, so you can taste and try. Even if you don't end up making a purchase (which I doubt will happen!), stop in to just introduce yourself and support this local business owner. She also offers classes, and healing services. You will not regret your visit. Blessings to you, Shama. We will continue to come to your boutique. You and your offerings are truly special! : )