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    Phantom Screens - Ken Moller Construction

    3.9 (14 reviews)
    Open • 9:00 am - 5:00 pm

    Services - Phantom Screens - Ken Moller Construction

    Window treatment installation or replacement

    Motorize existing window treatment

    Phantom Screens - Ken Moller Construction Photos

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    SEI Window Coverings - Linen Roman shade

    SEI Window Coverings

    (45 reviews)

    Trevor communicated well with me and after I provided a few photos he gave me a quote and installed…read moremy blinds! I'm so grateful after going in circles with Home Depot!!

    We really wanted to support a small business, but unfortunately, our experience was extremely…read morefrustrating and ultimately disappointing. We placed our shutter order in early April and were initially given a delivery date of 6/18, with installation scheduled for 7/7. When that date came and went, the installation was rescheduled for 8/5. Despite having a new installation date scheduled, the shutters still had not arrived. At that point, it had been approximately four months since we placed our order. Throughout the process, communication was a major issue. We consistently had to reach out ourselves for updates rather than receiving proactive communication about the delays. We also had to take time off work for scheduled installations that ultimately could not happen, which was both inconvenient and costly. Eventually, we reached a point where we no longer felt comfortable moving forward and requested a full refund of our 50% deposit. Unfortunately, after requesting the refund, our messages were no longer being answered, and we were essentially left without a resolution. Because we could not get a response or resolve the issue directly in a timely manner, we ultimately had to dispute the charge. We ended up going with another company instead and they completed our shutters in approximately three weeks. Having now gone through the process with another company, I learned firsthand that getting shutters delivered and installed does not necessarily have to take months. The second company was able to complete our project in about three weeks, and the overall experience was significantly smoother. I genuinely believe in supporting small businesses, which is why this experience was especially disappointing. I understand that delays can happen, especially with custom products, but clear communication, realistic timelines, and responsiveness when a customer has a legitimate concern are incredibly important. Based on our experience, we would strongly encourage anyone considering this company to carefully ask about current lead times, delivery expectations, communication during delays, and the refund process before placing an order. We personally would not feel comfortable using this business again.

    Graber Design Studio  Presented by Sun Blinds

    Graber Design Studio Presented by Sun Blinds

    (62 reviews)

    We had a wonderful experience working with Denise from Sun Blinds/Costco Window Treatments. She was…read moreincredibly knowledgeable, professional, patient, and generous with her time. She carefully measured everything, walked us through the different options, and answered all of our questions without ever making us feel pressured. Although we ultimately decided to go in a different direction because the overall pricing was higher than we had anticipated, that had nothing to do with the service we received. Denise was fantastic to work with from start to finish, and I really appreciated her honesty and helpfulness throughout the process. I would absolutely recommend Denise to anyone looking for someone who is knowledgeable, thorough, and genuinely pleasant to work with!

    No Means No Awful…read moreinteraction with COLBY, followed by ALMA. Initially, Alma was very personable and scheduled the consultation. Everything was smooth, friendly, and easy. Then Colby showed up at 4:25 p.m., 25 minutes after the scheduled appointment time, and immediately had an attitude. I tried to end the meeting shortly after he arrived because I had an obligation at 5:00 p.m., but more importantly, because of his demeanor from the moment he stepped into my house. I told him, "We're going to have to do this another time." He chose to ignore what I said. Then I said, "We're done here." He didn't budge. I then said, "Please leave my house." Instead of leaving, he explained that there was supposedly an hour-long arrival window. More on that later. I repeated, "Please leave my house." He still didn't leave. Instead, he said, "I'm UPSET with YOU because I tried calling you three times yesterday and you didn't return my call. When customers don't return my calls, it tells me they don't care." I received ZERO phone calls from Colby the day before. See attached call log. At this point, I was genuinely becoming concerned and raised my voice: "PLEASE LEAVE MY HOUSE!" There should NEVER be a situation where a customer or potential customer clearly terminates an appointment, asks a business representative to leave their home, and that representative refuses to leave immediately. I'm not going to lie, by this point I was concerned enough that I was considering calling the police. After Colby finally left, I called Sun Blinds and spoke with Alma. I was obviously upset about Colby's behavior. Initially, Alma handled the call well, but unfortunately, she also lost her professionalism. She said, "I wish you had told me that you had an obligation at 5 p.m. We would've never scheduled that appointment with you and wasted our time." I was appalled. Potential customers are a "waste of time" when scheduling gets complicated? Alma then had the nerve to tell me, "Usually we have a two-hour window." That makes her response even more puzzling. There was no need to try to make a potential customer, who is literally prospective business for the company, feel guilty about an appointment that went badly because of the company's scheduling and its representative's behavior. Alma, some thoughts are better left unsaid. For the record, during my initial call, I specifically asked Alma how long the appointment would take. She told me, "About an hour." Had I been told there was also a one- or two-hour arrival window, I obviously would not have scheduled the appointment that afternoon. Never again. I ultimately called the Elk Grove Police Department to document the incident because I was sufficiently concerned about Colby's behavior that I wanted a record of what occurred in case he returned to my home. No customer should have to repeatedly tell a company representative to leave their house. Once someone says, "Please leave my house," the conversation is over. No means no.

    Phantom Screens - Ken Moller Construction - blinds - Updated October 2026

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