Wow, surprise to see such low score. My review is based on my own warranty experience. The new home I got over 20+ years ago came with all Pfister faucets. The faucets came with life time warranty. I had problems with 2 shower fixtures and kitchen sprayer on faucet. Although they don't have those original parts anymore, they send me equivalent parts that would fit my existing setup at no charge. I didn't expect them to honor it caused the parts are so old but they did. Forgot to mention, dont expect the parts to get shipped to you fast, it took me about 2 to 3 weeks before getting them via UPS and USPS snail mail. read more

I have owned only Price Pfister for my kitchen sink faucet. For a while now it did not have enough pressure. Customer service was excellent and they sent me a couple parts to try to figure out the problem. Ultimately, it was the entire faucet and not the other components that they sent. No hassles I did have to find a plumber, they were so nice over the phone and now the pressure of my faucet is perfect. I also noticed that they re-engineered some parts most likely because of the issue it was having. I included videos what the water pressure was like before and after. I am 100% totally impressed with the customer service and how much they care and no questions asked with their lifetime warranty. Thank you so much! read more

I wish I could list a lower score. We bought a higher end, faucet for our newly remodeled kitchen. This faucet has broken twice in the past 4 years and these faucets have a life-time warrantee. I cannot get the replacement parts for 4-6 days of which I'm without a sink. I demanded that these parts where expedited because the short time between the two repairs. The company could said, it couldn't be done. Even though both the company and myself are in CA. Where does company service/integrity exist anymore? If I can manage to get this faucet working in the meantime, is my kitchen going to flood and what can I do in my home without a working sink for the next 6 days. read more

Avoid any products from pfister, they don't back their lifetime warranty, they told me I was the second owner of the faucet and wanted the original box and receipt from 7 yrs ago, I guess Lowe's was the first owner! Do yourself a favor and purchase another brand!!! read more

Pfister's warranty is a joke. I built a house years ago with a Pfister faucet in my kitchen sink. it lasted many years ago but went bad in 2023. I called them and they sent me a new one with no questions asked. This faucet only lasted 2 years before it went bad, so I called them to replace it again. They asked for a receipt, which I don't have and I don't recall them sending one with the sink a few years ago. So they refused to replace it this time. I asked why they replaced it the first time with no receipt required, and they told me they changed their policy. So besides changing their policy and not honoring their 'lifetime warranty' their new faucets won't last long, Don't waste your money on this companies products. read more

We had a plumber come out because our shower head was leaking. After spending an hour and a half on hold waiting for their "expert" to help because the cartridge that the plumber had to replace the defective one wasn't fitting, the expert hung up when the plumber didn't want to provide all his contact information. Blackmailing professionals to give their contact information to get "expert" assistance is problematic to say the least. The plumber asked the expert to email him the directions since they were not making sense. The expert refused. Price Pfister cost me over an hour and a half and provided little to no help. The suggestion they made was useless. The plumber said that their workmanship is shoddy now and customer service seems close to non-existent. He recommended not buy their products in the future. read more

I bought the Pfister faucets that had the lifetime finish as they referred to as forever finish however after they replaced the shower faucet once they decided they weren't going to replace it anymore for this reason I give them a big fat zero because i paid what I believe is double what their normal faucets were ......Not only will I never buy there forever finish I will never buy PFisher faucets just because they wouldn't stand behind their own warranty read more

I bought a pfister kitchen faucet and immediately after installation ther is a drip from the handle. I contacted pfister on 6/3/25 and they determined I need a new cartridge and they will ship it via USPS to me within 10 days. On 6/15/25 I still do not have the package. They failed to have my complete address, which we confirmed before shipment. On 6/18/25, they agreed to ship me another package, expedited, with delivery in 3-4 days. On 6/21/25, I called them again about the none delivery of the package. They replied that they do not know when I will get it. This is very frustrating. Oh, yea, The customer service reps need to learn to speak English. They are extremely hard to understand without repeating themselves. read more

The worst customer support EVER! I am a design professional and specify numerous types of hardware. A very important client of mine called me to see if I could do them a favor and get a replacement part for a Price Pfister bath fixture of his, apparently my client was unable to get any resolution from the Price Pfister customer support or parts support personal. I thought I would be able to help, was I wrong. They will not even tell you if they have a simple part in stock without opening up a case number. They insisted before they could answer a simple parts availability question that the needed to know the reason why we need the part! When I told them because the part needed replacement the customer service rep stated that such a reason was not satisfactory. It came down to asking for a supervisor to handle my inquiry and the customer service representative just put me on eternal hold. In the over 30 years of design and construction work, and specifying minor and major equipment; I have never experienced such unprofessional and inept behavior. A simple "do you have this in stock" question should never be an ordeal such as this. What a waste of time. read more

Shocked at how poorly this Kitchen Faucet performed. The first problem was pock marks developing on the main faucet by year two of service. Had to live with it during the Pandemic. The handle mechanism started to fail a few days ago. Replacing with a Delta faucet as we speak. read more

I installed a Pfister kitchen faucet with a solo tilt soap dispenser 7 months ago. The install was easy and the faucet looks great and works well with no issues. However, the soap dispenser stopped pumping up soap from the attached undercounter soap bottle. I followed Phister's written instructions on cleaning and soaking the pump, but it still would not pump any soap or even plain water. I called and spoke with a Phister customer representative who was very courteous and helpful, and understood my problem with the pump. She politely stated that she ordered a replacement and I would get it in 7-10 business days. Well, it's been 18 business days (not counting weekends) and I have not received the replacement pump nor heard from Phister. I'm at a point where I don't expect them to fulfill their warranty promise. If the item is back ordered or there is a delay in shipping, they could at least communicate the issue. The lack of delivering the item and lack of communication results in poor reviews such as this one. read more

Yikes! Will not honor lifetime warranty without a receipt. I installed this unit around 25 years ago, so no, I don't have the receipt. Bummer Price Pfister! Very disappointing. Update After reaching out to PP for a second time, the lifetime warranty has been honored. Thank you, Price Pfister. read more

We built our house 18 years ago. Our Master Bath has all Pfister (Price Pfister) back then, faucets including a Roman Tub faucet and shower. When we purchased all of them, they came with a lifetime guarantee. IMO plumbing products were built out of better materials 18 years ago. Over our 18 years, we've needed to replace the cartridges on each faucet at least twice, due to faucets dripping. Each and every time I've called customer support, they've sent me the needed cartridges for no cost whatsoever. Additionally this call I needed the Roman Tub cartridge, normally retail $32 each. It's a two handled faucet but only one side was leaking. However I asked if they'd send two so while the plumber is here he can change both. I was assured by Bryan, he'd send me two. read more

Called customer service dept. to order replacement parts on a FOREVER warranty faucet and they basically called me a liar saying that they didn't offer "FOREVER" warranty until 1997 I purchased this unit in 1995 and have used the warranty in 1998. 2002 and 2003 and once again in 2012, They had all this information on file because they read it back to me..I was told that they wouldn't help me unless I provided proof I had the document even tho I had registered it when I purchased it. So, I read parts of the document to them and asked how could I know that information IF i wasn't holding the document..they still demanded PROOF of the document be emailed to them so took a picture and sent it as per requested and THEN.... this is great.. THEN they asked, with out an apology....... what I needed.....THEN I tried to contact someone in corporate to discuss this issue BUT was rerouted to the same customer support number 5 TIMES.. finally I asked how can I speak with someone at corporate OMG this is the best part.. I was told I can't speak to ANYONE at corporate.. so much for buying a product with FOREVER warranty.. don't mean a thing to corporate greed. Going to replace this faucet. and the rest with different brands when they fail.. Thanks Pfister REPLY FROM PFISTER: Prior to 1997, many of our faucets had a limited-time warranty which expired around 2017. In 1997 going forward, we began offering a limited lifetime warranty to all faucets. However, select models out there came with a document called a "Pforever Warranty", that we do gladly and will honor. However, because it was such a select few faucets that came with this document, we do ask for a copy. We keep the photocopy on file for you to help avoid confusion, this would explain how the confusion with the warranty began. We do see on the previous case MY RESPONSE: If that is the case then why wasn't it on file from the 4 times I used this warranty PRIOR to this time??? seems like BAD information is a trend in the company...... read more

Pfister Faucets - Kitchen & Bath Near Me - Lake Forest, California

I called because my spray head kitchen faucet was leaking under my sink. Customer service seemed genuinely concerned, but the order would take 7-10 business days and it is covered under the lifetime warranty. So after a week the parts package arrives, but no hose. Only the spray head, which seemed to be working correctly. So the hose can not be expedited without me PAYING for the expediting. The best they can do is 3-4 busiess days. UGH!!!! So, we wait yet again without a kitchen sink. This hose problem is common for Model F-529-7NDGS. STAY AWAY get a MOEN. read more

Pfister Brea bathroom faucet has a plastic stopper thats painted to look like metal. It lasted 3 years and then the paint peeled off. I am shocked that this part is plastic! I will only by Moen from now on! read more

Pfister Faucets is a great company.I am in the interior design business so I probably buy more faucets than many other people and Pfister offers great looking products and excellent price points. What to me though is probably one of their better selling points is how they back up their products. I personally have a faucet in my own home that I purchased in 2019 (seriously) that started leaking from the pull down hose. I called their customer service department and explained my issue and they promptly dispatched me a replacement part at no cost to me. It's been 5 years. I don't find many companies that have the same ethos of claiming to deliver exceptional quality products and actually backing it up with a lifetime guarantee. Rare and exceptional in my opinion. read more

Terrible customer support and do not support their warranty policy. Original owner from 2002, Bathroom faucets continue to fail with leaks, rust and handles that lock up. After several attempts to replace valves and handle and spouts, eventually in 2010 sent me new faucets for my home. (Basically ran out of parts and needed to change to another style) Sound great other than the plumbers bills associated. In 2016 received another round of parts, valves, handles for the next style, cost to install on me. Now in 2025 most of the bathroom faucets are failing, and rust on countertops. Now no longer have parts or replacement faucets for the 2010, and will not warranty because I do not have a receipt of purchase. (Since they sent replacement, no receipt) Told they can't pull up my case number from 2010 to prove they sent. I believe they can and are ignoring the situation. They offered me one faucet of a different style. The bathrooms are double sinks, so I guess they would want me to have two different styles in a bathroom. I have the box with lot numbers from 2010 for proof. I have made multiple calls, with representative not calling back. For reference I had a kitchen faucet last month that the sprayer and magnetic connection was rusted and not working well (Ugly to look at) Called Delta and rep on phone ask some questions, told me he know what I needed. Sent the parts a few days later, and was easy to fix myself with included tool. Going Delta for plumbing products going forward. PP not the company it use to be with their delay refuse tactics. read more

We've been using the Pfister Wheaton Single-Handle Pull-Down Kitchen faucet for 8 years or so.  On the positive side, it's worked OK most of the time.  Negatively, the screen is located at the very front of the spray head.  Removing it requires a special tool that is not included with the product.   Pfister offered a limited lifetime warranty, which is good because they had to replace my faucet twice in 6 months, due to low water flow.  Finally, it happened again and we have now switched to another brand, the brand we bought when we remodeled our kitchen in the 1980's. I would attach a video, for the slow flow (no it's not plugged, we've checked and tried every solution on youtube), but it only let me attach photos. read more

Had a Pfister Weller Bathroom faucet installed 2 years ago by my General Contractor. It has completely broken down and is only used by me. They did replace the faucet but refuse to assist with the $250-350.00 plumbing cost. Their product does not last...do not waste your money with Pfister Faucets. read more

Their lifetime warranty has been fantastic. They promp replaced parts on two occasions. We have had the faucet for over 20 years.

I purchased all matching Price Pfister for the house in 2007. 2 kitchen faucets, 5 bathroom faucets, 1 roman rub and 5 shower units. So far I've had to replace two kitchen faucet valves and sprayers, 1 bathroom faucet valve and a bathroom faucet drain. All covered free with their lifetime warranty. The customer service was very accomodating. They sent me the parts within a week. The only issue I had, was them discontinuing the Marielle line which was replaced with something similar. Not the best case scenario, but at least they honored the lifetime warranty. Who does that these days? read more

I have a 10 year old Pfister kitchen faucet which was discontinued.The spray head was leaking. I contacted Pfister customer service and sent them pictures of my faucet along with the date I purchased it. The following day I had an email notifying me the part would be on the way. It arrived promptly and was exactly what I needed. I couldn't ask for better service. read more

as a service plumber for 8 years do not buy their product. choose Moen or delta even a kholer price pfister gave the worst support toward the life time warranty they claim to offer. They will ask you question after question until they find anything they can say to not honor lifetime warranty . read more

Bought a Price Pfister bath faucet some years ago. Started leaking from underneath; bath cabinet flooded before I figured out what was up. Contacted PP about issue; they did not have exact replacement available, but said they could get one that would be exactly like what I had, except drain would be a little different. OK. But when replacement showed up, it was an inferior product to one I originally had. Replacement had a lot of plastic, where original was almost all metal. Original had attached supply lines (water hoses), where replacement did not & I was expected to buy my own lines at @ $30. Complained to PP, but they would do nothing. Contacted Calif. Atty. Gen. Off. about, they also contacted PP, but no response. 231214 read more

Life long guarantee. But the replacement products are cheap and not up to the original product standards, quality and finish.

I had several Bixbys in the past. Loved that faucet. I don't know why it was discontinued because the handle always, even after 10 years, fit snugly in the holder. The Corvo handle is a lot looser and doesn't fit snugly in the holder like the Bixby. But it does stay in the holder. The spray is excellent and cleans all around my farmhouse sink with no issues. I wanted a shorter faucet so my view from my window wouldn't be obstructed with a long neck faucet. The Corvo looks very similar to my Bixby that's why I purchased it. I am happy with my choice. I just wish the handle fit snugly into the holder. I have no problems with the unit turning side to side, but it's only been installed 2 months. Arizona water is very hard and corrosive, so I move the unit side to side every day to keep it loose. Plus, the price wasn't too bad. read more

I had a shower handle break and contacted Pfister customer service. They no longer had the original model but worked with me to find a "close enough" replacement. They shipped it right away with no charge under warranty. The new handle fit perfectly and looks good. The total time from my first inquiry to receiving the part was less than two weeks. At every step their service was prompt and helpful. Excellent service department! read more

What a piece of trash, the Pfister kitchen faucet I bought and paid a plumber to have it installed. It's PLASTIC and a total piece of junk. It is difficult to turn from one sun side to the other and the lever sticks so it's even difficult to turn on which requires lifting the faucet lever up. Literally the ONLY GOOD thing is that the spray feature works in a very low water flow rate. I bought it at Home Depot Lake Forest and I plan to have it replaced but I won't buy any cheap garbage from them again. Turns out, Pfister no longer makes quality faucets and Home Depot doesn't carry quality faucets. Want real quality? Prepare to pay for it! read more

They do not stand by their LIFETIME WARRANTY don't waste your time and money. So many other options

3 year old faucet for $200 that is rotting away. Pfister makes terrible products. A cardboard faucet would have held up better. Check out my picture. read more

This company's part made my mom's house flooded. They and their insurance company would not accept responsibility and now we are at a major loss. The faucet connections at the valve broke into two pieces. Simply a defect, we should not have to lose thousands. This is what your insurance is for! read more

Pfister Faucets - Kitchen & Bath Near Me - Lake Forest, California

I called Price Pfisters customers services help line (1-800-732-8238) and talked to Joan R. in Dominican Republic; employee number - 4829244, very nice, courteous, & friendly. Replacement parts were sent free of charge and received the next week. I DIY and everything is fine and works wonderfully; extremely happy and deeply impressed with Pfisters' commitment to satisfy customers and honor their life time warranties. Great job, Joan R. and the Pfisters' customers services support team!! read more

Do not buy their product! We remodeled our kitchen about a year And a half ago. We bought all new faucets from your company the Pasadena brand. Our upstairs bathroom faucet broke at the supply line flooding my entire home. We are now at about $50,000 in damages. We are now having to rebuild AGAIN and the first thing we replace is the entire house of price pfister faucets, shower handles, and even the towel racks and all. I'm so disappointed that I was mislead to buy a product that caused such significant damage to my home Do yourself a favor and spend a little extra on moen or kohler. I will never buy anything from your company again! read more

See all

I purchased my new home in the mid-90's that was equipped with Price Pfister plumbing fixtures. After a few years, my shower head started to leak/drip. I contacted Price Pfister to validate the replacement part #. I expected to source and pay for the part but was surprised to learn that the product was under a lifetime warranty. They quickly sent me a replacement cartridge. My single handle kitchen faucet developed a leak due to bad "O" rings on the cartridge. They sent me the necessary parts to repair the problem. 1 year ago, the faucet in my laundry room started to leak/drip. I contacted Price Pfister and they again sent me the necessary replacement cartridges at no cost. A week later, the hot water started to leak/drip in my master bedroom faucet. I contacted Price Pfister and was surprised when they informed me that my home was purchased outside of the lifetime warranty period. They claimed that the warranty terms had always been in effect with the established cutoff date. They provided no explanation beyond this statement which I found suspicious. Was there an error on their part for the three claims that they honored earlier, or did they change the terms of the warranty? After being very happy with their products, I've decided NOT to purchase Price Pfister products going forward. I replaced my kitchen faucet with a Delta product a few years ago once I concluded that the Price Pfister faucet was beyond its useful life. I recently submitted a warranty claim to Delta who sent me a replacement cartridge under their lifetime warranty. I would not recommend dealing with Price Pfister products. You can also view the various complaints on the BBB website. read more

Like any other product made, no manufacturer makes every product perfect expecting it to last forever. Of utmost importance is how the company stands behind their products. Pfister deserves the highest rating possible. I have a kitchen and utility room pull down faucet installed for about 10 years. Anytime I have an issue, I give Pfister support a call. Not only is my issue solved by advice or replacing a defective part free of charge, but the rep is always polite, professional, and knowledgeable. I highly recommend Pfister and will continue using their products. read more

I am an engineer and a compliance engineering inspector. We purchased a new house near California coast with Price Pfister products throughout the house. The builder did the most favor to the buyers by installing the Price Pfister in the kitchen, sinks and showers. The products have quality life expand and Price Pfister company has been a class act company by providing warranty parts and technical issues support instruction. I am a HOA board members as well. I have given my experience for dealing with customer service representatives of Price Pfister to the homeowners that I never would Purchace any products for kitchen, sinks and showers unless the product is Price Pfister manufactured product. Outstanding customer service and quality product. read more

DONT EVER BUY A PFISTER FAUCET!!!!!!! save yourself the frustration. I have called three times for them to send the correct part. I have been without a kitchen faucet for three weeks. they keep sending the wrong part. I would have been better off buying a new faucet. I thought this was a genuine American company that should be doing the right thing. I assumed I was getting a quality product. boy was I wrong. I have learned, hope this helps you. read more

Faucet is 2 years old according to previous home owner. Lifetime warranty not valid if you didn't purchase. So its a meantime warranty. After speaking with customer service for 2 weeks they told me that I needed to purchase the cartridge. Shame. read more

If you don't buy a Pfister faucet for any other reason, buy it for the warranty. Our 9 year old kitchen faucet still looks great but it became impossible to swivel between sinks. I contacted Pfister and sent them a photo, expecting to go through a frustrating, complex process. They asked for a second photo, told me the model was discontinued but send pictures of two similar models. I chose one. They said it would arrive in 7-10 days. No hassle. They could not have been more helpful. Great company. read more