Petsmart has done a wonderful job of creating a fun and safe environment for those of us who work a lot and travel. We never hesitate to take our dogs to this Pethotel - and our dogs LOVE IT!!! For both day-care and a longer stay when we go on vacation. They are always excited when we take them in the morning and seem disappointed when they see us in the evening at pick-up time - they love Kelly!!! read more

If I could give zero stars, I would. Normally this is our go to spot for grooming. I had an appointment for my dog at 12:30. Normally, one would assume that if you make an appointment for a specific time, you will either be seen right away or you might have a little bit of a wait...which would have been fine. They were extremely busy when we dropped off our dog but if you are booked up for a day, you would think you wouldn't continue to take more reservations. I ended up calling to check on my dog when we hadn't heard anything for FOUR HOURS! I placed my call around 4:30 and asked if my pup would be ready soon. I was placed on hold after the person who answered, didn't know what to tell me. At that point I was told she would still be another hour because they were brushing out matts. She did have matts behind her ears and on her tail but they were not very big nor were they that bad. I had already authorized them to shave/cut whatever they needed because she was getting cut pretty short anyhow. I was called about an hour later and was told she would be ready in about 5 minutes. When we arrived about 15 minutes later, she was still on the table. She was handed over the counter and we were presented with our invoice for payment. The groomer was very nice but I am very disappointed. There is no reason why my dog who weighs all of 12 pounds should have taken 5 hours to be groomed. After further inspection once home, she has extremely uneven ears, spots of hair that were missed during shaving all over her body and she still has hair poking into her eyes and mouth. After upgrading to a Top Dog package, we ended up paying around $70. There are many groomers in the area who do a much better job for less. I wish I wasn't so tainted by this experience but no one offered any apologies even though I was very courteous when asking when my dog would be done. If she was forgotten, if they were too busy, I would have liked to just know that. read more

Took my 18 month old dog (approximately 80 pounds) to get a nail trim and grind. It was a walk in and usually only takes 10 minutes. The woman who greeted me was obviously in a terrible mood and didn't seem to want to be there. I paid for the service at the front while they began trying to trim his nails. When I returned, the woman was trying to put a cone on him and he wasn't responding well. He has never had to wear a cone and the woman was not trying to be gentle or friendly with him. She got flustered and stood up looking like she wanted to strike my dog. If she had been wearing a name tag, believe me, I would have reported her to a manager. A nice woman named Brittany took over the trim and was not able to grind his nails. She offered me a refund for the grind, which was very nice of her. Overall, she was the only nice thing about this visit. If you don't want people who seem to hate dogs and won't treat them calmly and lovingly, then please don't take your dogs here- especially if your dog is skittish and needs love and comfort when he is scared. We will not be coming back. read more

My dog looked awful when I picked him up. Not what I wanted or discussed with the groomer. She was pretty rude about it. Won't be returning.

This is for the grooming salon. We have used them several times and they always take time to listen to Exactly what we want done They have been amazing every time. They ask questions and actually come out to look at your dog, so they know exactly what you're looking for and then they write it all in the computer, so they know next time what you had done the previous time, you also speak and meet with the groomer who is actually grooming your dog, less chance of miscommunication, which is fabulous. We always get a little report card that tells us what they did and how it went and what we might do next time. They are awesome, you can tell these folks love what they do -even though it's a big chain store. We have been to several groomers and this is by far the best service we've gotten. read more

these groomers pay exceptional attention to their work! They care about the condition of the dog. My dog took longer than normal because she was stressed. The groomer could've pushed through and finished her and moved on to the next dog but she didn't. She let her rest and and gave her time to calm down. I really appreciated that. They really care about the dogs. read more

Awful experience for my first time taking my dog here. He was a puppy and all the girls wanted to do behind the counter was chat and let me stand there and wait for them to get done. I asked them to clean his ears and do the teeth brushing, specific shampoo, paw pad/nose oil, etc. I came and picked him up and they hadn't let him poop or pee, it didn't appear they gave her a drink the whole 3 hours that they had her, and worst of all, I got her home and looked her over and her ears were still filthy! We had her out in the rain/dirt over the weekend and that is why I took her in, to get her clean and smelling good. Could barely tell they even groomed her. Will not go back to Pet smart at all. Groomer's name was Jessica, get a different gal if you choose to go here because it makes me wonder what they did do for her. They need more training and they need to give more care to these dogs when they are brought in for grooming. They also need some training on customer service!!! read more

Great shops! Very professional, excellent services offered and everything my dog needs in one place...Thank you!

This store is just a complete terrible experience and I highly suggest you take your pet's needs elsewhere due to all you will get at this store is ripped off. I took my two dogs, brother and sister Golden Retriever-Yellow Lab mix, into the Grooming Department one day to have them get a bath and be groomed. I had scheduled an appointment for 10am and was exactly on time. When my two dogs and I arrived, we spent roughly 10mins waiting while the lady sitting at the front desk was busy making calls. Finally a women from the back arrived and said the man who would be giving my dogs a bath had not arrived yet but would be shortly and that they would give us a call when my dogs where ready to be picked up. I thought nothing of this and continued on with my day. At about 3pm that same day I was beginning to wonder what was taking so long. I don't think you need 5hours to groom two dogs but I don't know. I called and the lady I talked to said that they where just getting ready to call me and that my two where ready so I headed that way. When I arrived they brought my dogs out and they gave me this look that me and my family call "The Puppy Dog Look" and I immediately realized that they didn't look as clean as usually when they get a bath there fur is nice and fluffy, but it was still the same way it looked before. They did not smell any better then before I brought them. And there was no man grooming my dogs unlike the women this morning had said. I got my dogs home and me and my teenage son looked the dogs over and such and the dogs where still just as dirty as they where going in this morning. I called Petsmart and demanded my money back and I believe my dogs spent there day in one of the kennels the Grooming Department has in back, basically forgotten. Do NOT GO here. Spend your money else where. read more

So I visit this location on a regular basis to by fish and lizard supplies. They are accomodating at best and non existant most the of the time. Also When I have taken my dogs to the groomers (on mulitple occastions but probably never again) The grooming staff is extremely RUDE!! They act as if I have intruded on their social time and totally ruined their day. The most recent time the "greeter" didn;t even say hello or greet us at all when we got there, just rudely stated "Do you have an appt?" I stated no that we had always just done walkins and was that not ok? She just shrugged one shoulder and asked my last name. Then bluntly the dogs names. After finally signing my dogs in she grabbed the leash and dragged my slightly nervous dog back by the neck. My dog is very good on a leash and would have walked back just fine with a little verbal encouragement from her. I will probably NEVER take my dogs back here. This was the last straw. I have had multiple problems with several different groomers attitudes at this location and nothing ever seems to get better. They are out of chances. Please don't subject your doggies to this treatment!!! read more