My dog came here for about 6 months and absolutely loved his time here, but after seeing their true colors, I'll never bring him back.
On the cameras, there was a large dog that kept mounting my dog, and it was allowed to go on for longer than acceptable. While I watched, the employee did nothing about it. (I am told she DID correct the dog, but it was certainly not while I watched.) Eventually, my dog rolled away and went to play with another dog, but it did not seem like he was having fun with the dog that mounted him.
Later, I got a call saying that they noticed a wound on my dog, so he had to be taken out. They made it sound minor. I assumed it was a tooth scrape. They said it may have been a rough "play bite" or from the dog that was mounting. I arrived a couple hours later and took him home where I got a better look. It was a DEEP LACERATION on his back leg, and hours later, it was still bleeding. It later started to swell, and he was hiding his leg from me. We took him to the emergency vet, where he had to be sedated, given painkillers, antibiotics, and four staples.
When I spoke to the manager, I was told they saw nothing, knew nothing, and heard nothing, and therefore, they were not responsible for it or the bill in any way. In the end, my dog had to have staples after being in their care, and no one could tell me why.
Do you not pay attention to these animals? Or do you just not want to get in trouble for your negligence?
I have been told that it could have been from rough playing or sharp dewclaws from mounting. After checking it multiple times over the following few days, I believe it was the dewclaw. How persistently and aggressively is my dog being mounted for a dewclaw to cause a laceration that requires staples? It wasn't called off or redirected when it should have been, and that's unacceptable. I understand that "dogs will be dogs," but when you are PAID to look after them, there is no excuse. I expect him to come home with minor scratches or red marks from playing, sure, but I don't expect him to come home in need of staples and for the staff to be completely clueless about it.
Note, I've had to call in the past to ASK that a mounting dog be removed from my dog after watching the behavior go uncorrected on the camp cams, and I've been assured that they are "playing." This staff either does not understand or care about dog behavior, and they will label problematic things as "playing."
DO NOT BRING YOUR DOGS HERE. They will get hurt, and this staff does not care. They either have staff that truly does not pay attention, or they do not act fast enough when there are issues, meaning they have poor judgement for safety. It is completely unacceptable.
All I wanted was accountability. They refused to cover any of the vet bill, but they also couldn't tell me how or why my dog was bleeding and needed staples. I wanted at least one of those things, but the fact that they were unable to provide either highlights their negligence.
We also spoke to the district manager, and she suggested that my dog came in with the injury and we were trying to blame them to get out of the bill, which is extremely offensive and speaks to the integrity of the company. She also brought up the signed agreement that means they will not accept any responsibility or fault for vet bills, so just so you know, no matter what happens to your dog here, they are not responsible for anything at all (including any deaths, apparently)! Again, I expect scrapes. I do NOT expect my dog to require staples and for the staff to shrug it off.
I am angry, disappointed, and sad for my dog and for how the situation was handled. It is not fair. Please, please, trust me, and AVOID this place. read more