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PetSmart

2.9 (244 reviews)
Open 7:00 am - 9:00 pm
Updated 2 weeks ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

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Reviews With Photos

Freshly groomed
Brittany T.

Selina took great care of my baby during her nail grind and grooming. She always comes out smelling delicious and she takes care of all the trimming we ask her to do around her back legs. Great service.

Outside of my leg bruise

I normally don't do reviews but I'm at a bit of a loss here. I've been coming here for grooming for a while now-never had any problems-I was in today to check in my dog for a routine appointment in the grooming area, and while I was getting checked in I was hit fully by a door. At first I thought it was an accident and went to see if I was standing in the wrong area-I wasn't-turning around I see an employee named Rebecca walk right past me. No acknowledgement, no apology, not even a sideways glance. Rebecca walks into the grooming area and just leaves me and the employee checking me and my dog in. I don't think she even acknowledged the employee either. In defense of pet smart the grooming employee looked appalled at what happened and saw that I was in a lot of pain, apologizing on behalf of the woman that hit me. I later found out from another employee as I was checking out at the counter that this woman is a manager? It makes me really sad to hear this because I haven't had any issues, but this woman was incredibly rude, and unprofessional. I haven't ever seen her before so I'd assume she's new, hoping she's temporary and they get another manager soon. Until then if you see a Rebecca walking around I'd recommend avoiding her and talking to the associates, since they're much nicer usually. I'm also going to include photos of bruises on my arm and leg that I'm 99.9% certain I got from the door hitting me.

Accessories
Jessica S.

Never really had an issue with this store, other than employees not acknowledging you on the floor, I think today was the first time my son and I were acknowledged. They have great sales at times, but my son enjoys bringing his dog in to treat him with new items.

Baby , my world
Rico E.

This store has always been my go to place for my kids needs. The staff is kind and go the extra mile not just for me but I'm sure for all the customers including the pets. Thank you to Andrew for bringing out my curbside order . Being disabled this service rocks . I do go inside to shop because I enjoy this store but having a back injury I'm limited .

Wendy W.

Where is the management? These bathrooms are filthy starting at 8 am when the store isn't even open yet! Clearly night shift doesn't clean when closing and day shift doesn't clean either. If too busy of a shopping center, close the bathrooms to public. No toilet paper or paper towels to dry hands either. Staff says they always look like this, which means the manager needs to be replaced.

Services.
Lynnann W.

This is for Grooming... Selina took outstanding care with our pup today for his first visit at the groomers. Bath, blow dry, brushed teeth and trimmed nails. Sidney smells so good! The app and online made setting up the appointment a breeze and what shots were required was very clear and super helpful. Check in was quick, everyone there was upbeat, professional and kind. I felt confident leaving him in their care. Two hours later, paid via the app, and picked up a very happy, content pup whose coat gleamed in the sun all the way home. We will be back for monthly services since it was such a great experience!

Clare V.

this is for grooming: i took my dog here a few days ago, they had time for a walk in bath and nail trim so i dropped her off and it took about an hour. today, i came across all these scabs, blisters, redness, dry spots, and bleeding all down my dogs lower spine. i can't say for sure if the groomer CAUSED this but either did or chose to say nothing to be about the well being of my dog; i tried to scratch her butt and she kept wincing in pain so it must've been obvious to someone trying to wash her. you can see from the photos below (all separate areas) how much pain she must be in; extremely disappointed and i will be bringing her back here to have the groomers explain.

Caity P.

this is for grooming: lucia is soooo amazing! she does a stellar job with peanut each month. we love her to pieces and she is so skilled, talented, and sweet! she makes my pup look like a movie star each month

Larissa at grooming is awesome! Our Shih Tzu gizmo is always so happy and confident after getting groomed. Thank you Larissa and everyone at Tustin Petsmart :)

Kathy K.

Gabriela is the only groomer I will take my Cairn Terrier to at the Petsmart in The District at Tustin. She is amazing with my very nervous terrier who will only let her trim his face. If I go near him with scissors or clippers he freaks out lol. I book with her way in advance on the Petsmart app (she is very popular) and have never been disappointed. She is an awesome groomer!

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10 years ago

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16 years ago

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13 years ago

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13 years ago

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Ask the Community - PetSmart

Review Highlights - PetSmart

We have just completed a Puppy Training and Socialization course with Ariel Flores at PetSmart in Tustin.

Mentioned in 3 reviews

Read more highlights

Paw Sweet Paw Pet Resorts - His general look

Paw Sweet Paw Pet Resorts

(574 reviews)

I have been bringing my dog here for grooming for the past few years and have always had a great…read moreexperience. My dog isn't scared or anxious after leaving or when I bring him. The groomers always come out to meet me and ask what I'm looking for. I've tried out other places in the area and this is the best place.

My puppy stayed for two weeks at Paw Sweet Paw, and I have to say the marketing does a better job…read morethan how the business actually operates. Prior to the stay, I was told first-timers get 1 week of free boarding. Knowing that we'd be out of the country for 2 weeks, this was perfect, on top of thinking the workers were nice. I also made sure they would be sending photo updates EVERY DAY via email and that there are cameras in the play area for us to check on him. As the front desk lady could tell, I made sure to make their lives easier, so I printed out 2 A4 sheets of things to know about my pup, being as detailed as possible so they wouldn't be confused about what to do since he's still a puppy. Two weeks later, we had to ask our friend to pick him up because they said no one could help release the pup on Easter Day. When they went to pick him up, both the bowl and the bed were missing, and they couldn't find them on the spot. They had to be delivered the day after, and ONLY because I made that phone call to confirm if they could find my puppy's bowl and his ginormous bed. During those two weeks, we clearly informed them that we would be out of the country and that SMS wouldn't work, yet they didn't remember until I emailed them, twice. Over the 15 days, I could barely see my pup on the camera, and I only received THREE email updates and one 10-second video of my puppy, which didn't even show anything meaningful. It felt like it was recorded just for the sake of sending something. One of the updates was also sent only after I emailed them the second time. Being told we'd be getting one week of free pet boarding for first-timers was WHY we chose to stay here. The staff also told us we could call for a refund if we were mischarged. Two weeks later, when we called, the lady told me they were going through reorganization, so workers were moving around, maybe that's why things were missing, and that the free first week only applied to daycare. I would have to speak to the manager about my concern. The manager obviously had the answer in mind and avoided my phone calls a couple of times, on top of my calls getting hung up more than 2-3 times during transfer. When she finally picked up, without hesitation to my question, she said she couldn't refund me for the first free week, but she could offer me a discount, or a free daycare day or some other discounts. Lol. What's the difference between giving me back a 1-week refund as your team promised versus a discount? Why not solve the problem instead of dancing around it? Why am I getting "punished" when your workers told me the wrong thing? Sure, you might lose a couple hundred bucks, but what's more valuable is that you're losing is a customer who will no longer trust your business, and the word-of-mouth effect that could've helped bring in more customers. As a business owner, you should understand better why pet owners trust you with their dogs and what they expect, especially in Orange County. Unfortunately, our first experience was horrendous and extremely disappointing. The level of disorganization and hassle is beyond disappointing. If you're looking for a pet boarding hotel, I strongly suggest finding somewhere else. Like the lady said, they're going through reorganization, so they might be too busy taking care of customers right now anyway.

PetSmart - petstore - Updated May 2026

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