I bring my dog here for grooming (bath and brush) and always have a good experience. The staff is always friendly and my dog is happy at drop off and pick up! On occasion I'll swing through for food, toys and other various pet supplies and the store is always well stocked and prices seem pretty standard. read more

Have been taking my dog to grooming here on a weekly basis to help with her skin problems. The grooming salon is always efficient and friendly. I would recommend 10/10 read more

PetSmart - Valentine's Day pet clothing - Pet Groomers Near Me - Spokane, Washington

I dropped my 6 month Cocker Spaniel puppy to have a full bath and hair cut. I had an appointment at 1PM. I arrived back at 4:30 PM and my groomer (I think she was named Cher) The groomer said they had to stop services because my puppy and tried to bite.. I picked him up and they say they bathed him but he was still wet! I was quite surprised that 3 hours plus and the service had not been completed. He did appear to be stressed. I had them dry my dog and was still charged the full hair cut/bath price. What a rip off and have never been back. AVIOD THIS PLACE NOW I have read many reviews and the same thing has happened to the reviewers. read more

Nice people but poor quality grooming. Their attention to detail is extremely poor and follow through is nearly nonexistent.

I took my 9 month old puppy in for her first grooming and they did a great job. Kat was so patient. My dog is still very puppy hyper so I know it was extra work and I really appreciate it. They always take their time and that means a lot. The store has always been so accommodating with all our pets. They were grooming our senior girl of 17 before she passed away. The store is clean and staff is so friendly. All my pets have enjoyed trips here. read more

Do not take your dog here to be groomed. They don't make appointments correctly and cancel when you show up with your dog because your "rabies shot" isn't up to date. You guys are the worst. Period. You do not keep accurate records. PS. It's MAY 31st 2021. read more

Had only been in this place a couple of times, but I was looking to adopt an older kitten or younger cat. SpokAnimal had cats listed at the South Hill locations of PetCo and Pet Smart, so . . . PetCo had one fixed mother cat who was a little PTSD of other cats, so, no . . . PetSmart had three older cats and ten kittens of various ages. I adopted a 4 month old that day and received coupons for things in the store and have used a few so far. read more

They had a tag on a pet sweater for 8.49 because it was a returned item. When I went to purchase the item the cashier refused to give me the price. Try to tell me some story on how that was what the previous buyer got as store credit or some b.s. Not going to Petsmart anymore, I guess. Lots of other options. read more

I witnessed what I believe was animal cruelty!! I brought my 2 babies in a witnessed young female with her dirty blonde hair in pony tail brutalize a small dog, while cutting his nails. The dog was screaming! Screaming so much I sought his doggie mommy in the store an told her about it. She said her dog was a bit theatrical so I dismissed it. She said that the offender was not a good groomer. I should have listened to my instincts...My dog was subsequently injured not even an hour later by a groomer!!! I was not charged BUT good God what kind of monster is working there!!! I will never bring my dogs there and I warn everyone to go elsewhere, until the groomer is removed and retrained!!! BE WARNED! I should have gone elsewhere and didn't. After Tim left, I should have stopped going....If anyone knows where he is working, please let me know.... Thanks I advance and be careful with your pets read more

This location has the friendliest employees!! We always stop by here when we get the chance. They have great deals throughout the store if you don't mind wandering around the aisles which by the way are very clean and cluttered free. Along with an improved membership treat reward program, you get better rewards for shopping here!! read more

PetSmart - Stopped by for some special treats on Halloween!! - Pet Groomers Near Me - Spokane, Washington

I dropped my golden off at 115 and was called at 420 to come and get my dog. The groomer said they had to stop services because my dog was stressed. I picked him up and they had bathed him but he was still wet! I was quite surprised that 3 hours plus and the service had not been completed. He did not appear to be stressed and have never been called by a groomer with any concerns. He is groomed regularly and has been to many groomers in town. They have actually told me he is so cooperative and gentle. Needless to say. I was very disappointed and will not be back. I felt overpriced also. Quote before they started was 119.00. I have never paid that amount with all the groomers I have taken him to. Beware limited experienced groomer. read more

Today, my kitties are out of food because the order I paid for, that my caregiver went to pick up for me (I have ALS (Lou Gehrig''s Disease and Alzheimer's (Early-Onset) My caregiver was told by the manager (GM) that I was not allowed to have the (Order I paid-in full to AFTERPAY) and she was told, " if I didn't like it, I could take it up with corporate." I have never met this manager, I have been housebound for 2 years. I DEPEND HEAVILY on my local PetSmart for the needs of my two elderly kitties and 2 dogs (who are going through so much already, havin recently lost my Grandma, who was also my roomate of 20 plus years, who died recently and its all my caregiver and I can do just to hold our home together and love my babies through this hell. Now, to have my order taken for me, (Except the Dog food) after my caretaker begged because my girls were out of food. Now, without a refund for the 15 pound bag of Blue Wildnerness kitty food I had already paid for that was taken away, along with the carbon, stabilizer, water polishing pads, and carbon for my aquarium which were also taken away without a refund. With no refund, I am unable to re-purchase, my fish are dying and my cats are hungry and looking to me as to what to do. I also spent $15 in rewards on my order, nothing of the $109 I spent through AFTERPAY, has been refunded. I JUST WANT MY ORDER, 69183230 THAT WAS illegally taken away from me, for lord knows what reason??? Before I became housebound, everyone at this store was so kind, they always helped me to my Mustang, I am on oxygen and even then was struggling to walk- I never even had to ask, they were always eager and ready to help me. I am pleading with the Manager! Maybe she has forgotten me? I've not done anything wrong, I'm already suffering so hard and so are my babies. Please don't make this worse for us. Give my order to my Caretaker and please give me a call! Whoever you are, I've never even met you and I refuse to believe that you would be so cruel as to use your position to hurt someone already struggling so terribly! I am writing this review after a dozen attempts at getting through in any other way but this is got to be fixed. I'm placing all the faith I have left that the Manager will make this right! read more

PetSmart - $109.53 is what I paid for Order # 69183230. This was after my $15 in treats was applied. The balance is after my down payment to Afterpay - Pet Groomers Near Me - Spokane, Washington

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Grooming department will cancel appointment without telling you until you are there w your pet.

Today I went into the salon at 4:45pm and there was absolutely no one in the shop when I walked in, the gal was just sitting there and what looked like just on her phone. I asked to get my dogs nails trimmed and she said she can't because they only do walk in trims from 10-4. I said "Her nails are really long, also I only had a ride to the salon today as I have no car of my own and since there is no one in here, can you please just make an exception and cut them real fast?" She said No so I walked out and I looked back and she went back to just sitting there on here phone. Great customer service... read more

I normally go in here for the grooming services but the cashiers up front are always friendly as well. Lots of clearance items all the time to pick up toys for your pets too, the only thing I realize is they have often been in the wrong spot and you get overcharged so just make sure you are watching the ring up the items as they go. Also normally this location is fairly slow so no line when checking out. Now as for grooming, I take my cats here every few months to get nailcaps put on my cats (they charge $19 for front paws, I highly suggest you do this if you have cats that like scratching, a good way to keep your furniture in tact and not have to declaw them). Tammy is the manager of the grooming section, and she is absolutely amazing. She remembers all my kitties everytime I go in there and always takes the best care of them (even my beast that is a pain in the butt). I seen her with other pets as well, and you can tell she treats everyones pets like they are her own. If you need grooming services, definitely check this place out. read more

PetSmart - Pet Groomers Near Me - Spokane, Washington

I have been coming here with my dog since I moved to Spokane. I still come to them even after moving to a Liberty Lake because I trust that they do a good job. They always speak high praises of how well my dog behaves which I appreciate because she is very sweet but very anxious so I worry. They have always taken really good care of her. Normally I don't post a lot of reviews but some of the reviews for this Petsmart are so ridiculous I wanted to post something. read more

Not great. There were lots of dead fish in the tanks and a few dead bettas. Took me awhile to find anyone to help me.

Always take my dog here for grooming and they do an excellent job! Everyone is so friendly and they know how to calm an anxious dog. The cashiers are also great. read more

Yolanda E..... Fedex ground flat rate for 100 pounds from Goodyear Az. cost around $53.41..... I ordered around $140.00 worth of product from Chewy.....You ARE holding around $140.00 of my money hostage after receiving around $140.00 of my money for said products...You have been dishonest with me....You do not want me as a customer....people need to know you hold their money hostage for two weeks before releasing the block hold on the money while receiving the money for the products with the other hand, particularly if you live in a rural community.....You have gotten what you want....I am no longer a Chewy customer....At the very least Amazon is always honest about shipping costs and whether they will ship to a particular area....You have blamed my card company, instead of being straightforward about the "bottom line"...... I hope to see my money back in my account tomorrow November 21, 2019.....If it is not received until November 29, 2019 the Better Business Bureau will know you have told me the block holds fall through in 24-48 hours....AND it has been 7 days..... You are earning interest off of federal dollars to try and make back the shipping cost because of the "bottom line" .....your delay in releasing the block that was suppose to be in 24-48 hours instead of two weeks is fraud..... If my money is returned November 21, 2019 I will not file a fraud complaint....Let's get it done.... A dissatisfied customer, Victoria read more

I took my 6 month pomchi to Hannah. I paid full price & was told she couldn't & wouldn't do more because she kept trying to nip. Second time I took her same thing. I asked can't you use a muzzle? Her answer was no they don't use muzzles. Today , third time I figured 3 strikes your out. Same thing again, this time she did do her feet. Charged me 46. Dollars for a bath & foot trim. Told me because she tries to nip I should take her to a mom & pop shop. I was livid! No compassion, no reimbursement nothing absolutely no satisfaction. Mind you my dog is an 8 month old , 7 lb pomchi. Do not recommend Hannah or their grooming manager. read more

I've been a reptile enthusiast and breeder for many years, and i'd say that disappointed is an understatement for the care of the tiny fragile lizards that i've seen housed here. The chameleons were housed in glass enclosures, anoles had cut up faces and busted lips, bearded dragons were trying to eat their own poop. there wasn't a single food bowl in sight. the beardies were even trying to eat each other. As well, the "care" sheet said that they could be housed together, which is a HUGE no for basically any species. they'll kill each other!! At least they were not housed on sand or any other loose substrate, but overall i was extremely disappointed by the husbandry and care of these animals. read more

Brought my four year old chihuahua-cocker spaniel mix in for grooming today and was extremely disappointed in the interaction I had and my dog had with Sandra, the groomer. My dog is a rescue who has been through a lot and is very timid to new people, which I wrote in the comments prior to my appointment. I even included that it helps him to see me through the window when he is getting groomed. I reminded the groomer when I got there that he is timid to new people but he is not mean. Ten seconds into walking into the salon she told me to leave the room and go outside so she could "take a look at him". I thought this was odd-- he's been groomed multiple times at other salons and another time at this PetSmart and the groomers usually take a few minutes to grab some treats and let the dog warm up to them next to their owners, I mean they are complete strangers and absolute no dog likes the groomer. Directly after leaving the room she comes out and grabs me and says he can't be seen because "he's too aggressive". I understand having to be safe as a groomer but I was disappointed in the absolute minimal attempt she took to get my dog comfortable and her interaction with me telling me to leave the room. I also feel that she did no read the comments regarding my dog and what helps him (seeing me through the window) or else she wouldn't have immediately forced me to leave the room. Here's a picture of my "aggressive" dog with another PetSmart groomer, Anissa. I appreciated that she sat in the lobby with my dog and I and gave him treats and let him warm up to her without immediately separating the dog from its owner. When you have a rescue dog who has came absolutely so far, it's pretty upsetting to hear someone who works with animals on the daily talk about a dog with no compassion after a ten second interaction. I wish she would have asked me for tips or read my initial comment I made on the appointment before giving up so quickly-- grooming appointments are hard to find and people change their schedules to fit things in. read more

PetSmart - Pet Groomers Near Me - Spokane, Washington

I took my boyfriend's kids dog here recently, and the service was amazing. The dog has probably never had his nails clipped, and was fearful going into the grooming session. They were not sure it could be done. The dog came out looking, and smelling great, and they said he did well likely due to the skill and comfort of the groomer. I believe Elizebeth helped us. I have never taken my own dog to get groomed, however, I am thinking about bringing him here because the experience was SO positive. read more

This place has amazing staff, always very helpful. The fish are not great quality though. Recently purchased 8 mollies who were on sale and within three weeks they are now all dead. My original five fish are all fine and healthy. I fear the mollies died from a fungus infection. I hope to see better qualify fish in the future. read more

No customer service what so ever not even acknowledgement. I had 4 employees walk by multiple times and look at me as I stared at a locked cabinet. Won't be back to this place again. read more

Amazing customer service!! The groomers do an incredible job and are extremely friendly and helpful!!!

Everyone at this location is absolutely fantastic! I love to frequent this location for many reasons--cleanliness, the amazing staff, and the wonderful location! read more

I called and asked if I could get a sanitary trim as well as face and feet I was told to bring my puppy in that it was a walk in service by Malonie only to find out I must have an appointment seriously u can't say that in the first place. RIDICULOUS POOR CUSTOMER SERVICE the manager wasn't any better read more

I originally had an appointment to have my miniature schnauzer groomed at Petco. I arrived at the store at my appointment time to find out that my appointment had been changed to a half hour earlier without my knowledge and I had "missed" my appointment. The groomer told me she would have tried to fit me in, but she had to go to lunch. I then called PetSmart and told them about this and asked if they had any openings for that day. They said to bring my dog in at 12:30, which was only a half hour away! They were more than happy to fix something that Petco messed up and will forever have my business, unlike Petco. The groomer did a great job and was so sweet and great with my dog! Thank you so much PetSmart! You guys know customer service. read more

do not make an avdanced appointment for grooming with this location. it will be cancelled as i has been twice with us. they will then try and set another advance appointment and say there "is nothing we can do" read more