After taking my pet to Paislees for several months, this is the first encounter that lies and false statements were made. I was told that my appointment time would be changed after requesting. After attempting to take my pet in for the appointment, I was told that the appointment time had not changed. I then called to see what had happened and my information was incorrect. Thankfully this was done via text message so I had a date and a time confirmed in black and white. I was told that because "I was probably at work and could respond right away, the time was never changed." After my pet was dropped at the scheduled time, I called about 1.5 hours later to see how things were going. I was told that I "needed to allow 2 hours". Please keep in mind that this was not the first nor second time but fourth and it has NEVER taken more than 1 hour. I further asked why there was such a drastic time difference which to no avail, any answer was given. I was simply given the response of , "I don't know how to help you and if you want grooming done in less than an hour, you need to contact a mobile groomer." I was then contacted by text, not a call by the said to be owner stating that her employees had reported to her that "I had been rude to them all day." I only made 2, repeat 2 calls to this business. Its difficult to understand how 2 calls turns into all day. I guess that depends on and individually interpreting of time. I attempted to contact the said to be owner. I again received another text message stating that she was out of town and could not speak with me regarding this concern. Please help me understand, how sending a consumer a text message attempting to dismiss a customer via text message is an appropriate business decision? I was informed that a groomer walked out. In the economy today, who isn't short staffed? Working in harder that previous conditions? I believe that most if not all of us, are working with less tools and more demands. What makes this hard to believe is how 2 times of contact turns into all day and a scheduling mishap turned to a consumers fault? I was instructed to come bget my pet because the staff no longer felt comfortable working in her. My pet is a 5lbs shituz. Yes that's right a little dog. When I retrieved my dog, she was soaking wet and had freshly cut hair all over her. No attempt was made to clean up my dog. Bottom line, DO NOT use this business if you have an common sense and care about your pets. read more