This has been my go to stop since we got a new puppy, from food to toys to treats and more. I grabbed a new harness for him, they had plenty of options but I found one that felt comfy for him. I also got a name tag engraved with the machine they have off to the side. They also have salon services here, I booked his appointment online. It was his first time here so I got him a puppy bath that takes about 1.5-2 hours, Julie was his groomer. She made him all nice and clean and then sprayed him with puppy perfume when we picked him up. The other groomers were welcoming and very helpful with all the questions we had about the process. read more

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The most disgusting PetSmart grooming I've ever seen My dog had an appointment at 9 AM and was not ready until after 2:30 PM When I took him in, I couldn't believe how much dog hair there was on the floor unbelievable how management is not on top of those employees , I left my dog kind of concern, but I gave them the benefit of the doubt I walked out of there at 9:15 AM Then at 1 o'clock, I walked in the store to go and check on my dog since they had not called me. He had never been there for over 3 1/2 hours at this point it was almost going to be five hours. And they tell me oh he's not ready we are really behind and I'm looking on the floor and there's at least five different types of haircuts hair on the floor just a disaster a mess everywhere And she tells me oh he's not ready it's probably gonna be another hour or so and I told her are you serious wow I did not hear my dog bark since they had them locked up in the back So I just left outside to wait for him A whole hour and 15 minutes after I go in and they were calling me as I was opening the door and still a mess everywhere. I just saw two girls working there not sure if there was any other ones in the back. There's absolutely no excuse for the grooming area to be that disgusting They should be fired. Someone needs to be accountable. I'm sure I'm not the only one that thinks that after seeing such a mess, I wanted to take a photo of all the hair that was on the floor because it was unbelievable didn't wanna be rude and snapped the photo in front of them But management can go back to the date of Friday, February 6 Can you imagine how the back is? I will never bring my dog here ever again, and my dog has been coming here since about three years ago. If I could, I would not even even one star I still tip the girl, but she did not cut my dog's hair the right way I don't even believe she is a groomer He did not smell good and he was itching his bottom literally that night that I brought him home they must have not cleaned them good I hope they really see this review because they need to really get their together read more

PetSmart - Zoom in !Like they haven't mopped that floor in about a month it was so sticky to walk in. I was totally grossed out. - Pet Stores Near Me - Santa Clarita, California

Review for visit: 1/27/25 Made my purchase online and within two hours, the store sent me a notification that my items were ready for pick up. As I stepped inside the store, I noticed that it is kept well clean, nice bright lights and pretty well stocked with items I had not seen at my local stores. Since I didn't find a parking space for the drive-in option, I just ended up going inside. I stood in line and was helped out right away. I bought turtle food and pumpkin puree pouches for my dogs and cats, they really love their pumpkin puree as a topper on their food, plus also helps to keep their bellies happy as well as promoting hydration. read more

PetSmart - Pet Stores Near Me - Santa Clarita, California

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I come here all the time to get my snake food. EVERY time I go, there are at least 5-10 dead fish just sunk at the bottom of the crammed tanks. Some that look like they've been there for days. I don't understand how this is acceptable and going unnoticed. read more

PetSmart - Pet Stores Near Me - Santa Clarita, California

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Phoebe at the event on Sunday. There was all the stations, and plenty of snacks for all the fur babies. Phoebe meeting new friends. So much fun loved all the cute costumes the fur babies were wearing. read more

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Petsmart location is great! Always get my dog treats and cat treats here. Grooming is great as well, fast and quick! Very nice customer service! read more

After years visiting this petsmart, today we decided to leave this place. Luis the grooming staff was extremely unprofessional, impatient and rude. If you ever consider taking your dogs there, make sure Luis is NOT here, because this person will humiliate you in front of the others, judge your dogs appearance and actions, if they are old and sick. read more

I was there yesterday buying my pups food and treats. A woman was outside giving free puppy's away when en employee (white lady with short hair) from PetSmart came out to set up tables and canopies. She was extremely rude and viciously screaming at the woman with her pups get out and calling for security as if the woman and her pups were a threat. Totally nasty, screaming those dogs have parvo!! There was absolutely no reason for her to be screaming so loudly. She could have been professional and polite. Horrible behavior. I'm moving my business elsewhere just because of her nasty attitude. No one deserves to be treated like that. She needs anger management classes!! read more

Went to get our cat groomed. Wanted him bathed and trimmed and to check for all the stuff. He doesn't have fleas, we checked multiple times and he's been treated but we found a single flea the other day so they wouldn't take him. Nothing was said when we were making the appointment and they called us about three minutes before the appointment to tell us they wouldn't do it. We were already at the door. Also they have grooming appointments starting two hours before the store opens and there's no obvious way to get into the store to have that done plus they were so weird about letting us in even though we had an appointment. I can understand being strict about fleas, but we booked the appointment days ago and it would've been more professional to let us know a little more than three minutes ahead of time. read more

It's hard to find a great groomer you trust with your fur baby however, we found that with Ashley A over a year ago!!! She's patient with my pups anxiety, she's kind and takes great care of my Luna who always looks fabulous when we leave. Thank you Ashley :-) read more

PetSmart - Luna after a great grooming session! - Pet Stores Near Me - Santa Clarita, California

I'm new to area and I needed to have my Dog Sara groomed After some research I realized that Pet Smart met my needs I booked an appointment with the grooming Dept it was so easy online !! I actually got a groomer that her name was Sarah too !! That immediately made me feel this was meant to be!! Sarah made us feel good about leaving our dog She was great I recommend her 100% !!! My Sara came home happy and looked Fabulous in her Barbie pink bow !!! Thanks Sarah we appreciate you We will be back !!! read more

PetSmart - Sara sporting her Barbie look - Pet Stores Near Me - Santa Clarita, California

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Everytime I come here there seems to only be one worker on shift. I had to wait in line just to ask a question. Walked through the whole store... and just one person working. You should really staff up even 2 people would be helpful. You'll have to wait in line for at least 15 min just to check out. Going to look for a new pet store from now on. read more

Sometimes I wish we could give zero stars. Yesterday I went here for treats for my pup. There was a daughter and mother outside with really cute puppies. The lady with the short hair came out and began saying absentees to the mother and daughter began screaming at them saying to get the f:(;k out. Trying to get security to remove them. It seems this person is so entitled to scream at people that she does not know without consequences. This is unacceptable for a person WHO works at a place for all Animals. This isn't a person that should be working here and isn't the place to scream in general. If this is a person you employ then it makes me wonder how this business is ran here in Santa Clarita. Horrible person! Could she not provide these people resources to where they could go? Telling other people not to touch the puppies screaming they had parvo? I didn't know this person was a veterinarian?!?! Who ever the manager is needs to give this person a reality check. If she is the manager I can only imagine how she treats her employees let alone the animals they carry. Horrible person! read more

Can staff and employees be helpful to customers instead of engaging in personal conversations? Or maybe help the other customers aimlessly wandering? I've never stood next to two employees as they were leisurely talking & laughing with one another waiting for help by the aquarium side. I finally had to interject and ask for help which these ladies both looked at me as though I was bothering them. Would have been nice if they asked me what I needed instead of letting me stand there staring at them trying to be considerate of their conversation that never ended. Quite rude to treat a customer this way,especially after I asked for help and interjected ,with their looks of annoyance. If you're not happy to help customers or engage, might want to find another job. This just happened May 13 2022 before 10am. So I walk around and look for my dog's items instead. Can't find it. Fine. Another customer, asked if I work there cause she's been waiting for an employee to help her. I just told her good luck and she may have to go back up there and ask again. At least the cashier greets ya when you walk in. As far as anything else goes, you're on your own. Thankfully, I left empty handed and will never stop here again . read more

I have been taking my pup June to puppy classes which June and I really enjoy. Our trainer is Dylan which he's an awesome trainer with tons of patience and always takes extra time making sure you and your pet understand the training. I look forward to many more classes with my June bug. I definitely recommend signing up to his classes!!! Besides puppy training this PetSmart is always clean and staff is always very friendly. read more

PetSmart - June paying attention Dylan - Pet Stores Near Me - Santa Clarita, California

I think this place needs new management. Every time I go everything looks dirty. I go to get crickets and there are none there, the fish tanks are not clean and there are poor dead fish in there. I usually go to the one on bouquet canyon (petco) and they take good care of the fish tanks they have. Although the workers do seem nice I feel they don't care enough for the poor animals. I'm writing this review in hopes they will see this and try to take better care of the animals environment. read more

I can't believe it! I took my dog to this place today to get a bath and brush for just $38, which I thought was a pretty good deal compared to other places. But when my husband picked up our dog, he immediately noticed that our poor pup seemed like he hadn't been washed at all. And when I held our dog, oh boy, did he reek like a wet dog! I was beyond disappointed and regretted ever bringing my dog to this place. I am never, ever coming back here. Those two ladies who were working the early shift did a terrible job. I am absolutely furious and so let down. Such a waste. read more

Amazing associates go the extra mile to assist customers. Shoutout to Riley for helping me fit a muzzle on my rambunctious rescue

The only place to get grooming! Ask for Ashley! She's the only person I trust to cut my dog's hair. Always looks great and smells amazing after! read more

PetSmart - My dog after her grooming - Pet Stores Near Me - Santa Clarita, California

I highly recommend this location. The store had a variety of pets and supplies. We bought our daughter her first hamster. Miah helped us out and went above and beyond with her customer service skills. She was very knowledgeable and friendly! Will definitely return to this location. Thank you Miah!! read more

PetSmart - Pet Stores Near Me - Santa Clarita, California

It's not humane and tough. Poor fish are sitting in small cups. Many of them are just lying at the bottom. read more

PetSmart - It's not humane and tough. Poor fish are sitting in small cups. Many of them are just lying at the bottom. - Pet Stores Near Me - Santa Clarita, California

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Great Petsmart location. It's big, clean and never busy. Employees are friendly and helpful answering questions. Their grooming service is always busy. I take my dog here to get groomed and they always do a great job. read more

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Kaitlyn was lazy and did a bad job, my pup didn't even smell good at all when I picked him up. Horrible! Don't waste your money here!

I recenly took my yorkie/terrier for a furminator bath and close haircut. When I came to pick him up his face hadn't been shaved down nor was his hind end cleared of hair. I asked why and groomer emily tells me that he was too wiggly and she wasn't able to cut his face hair. She took him back in and with assistance of another groomer, managed to shave his hind end but that was that. He didn't smell as fresh as he usually does after grooming either. I always use various petsmart groomers and this was the 1st time i was unsatisfied without much attempt to fix the situation. Because i was disappointed with the quality of the service i used my perks to pay for service and feel my perk points were wasted on a poor grooming service. read more

Emily A. did an outstanding job grooming my dog Swiper. She truly goes above and beyond expectations. Emily addressed all my concerns and helped me save money on my appointment by helping me find the most reasonable package for my situation. I highly recommend booking her services. read more

PetSmart - Emily did an amazing job! - Pet Stores Near Me - Santa Clarita, California

Great service bought by fluval fx6 there and staff was very helpful i did have to return it a week later because it was just to big for my tank and they did so with ease. Thank you. read more

Came outside to get in car and coworker says he likes my wagon Audi A3 Etron lol, he has one too. But he has the Audi A4,..well with the price of gas. This is the best time to have a electric car. But thanks y'all I love coming here always nice customers I met these two ladies that were looking at parrots. And I walked buy and said buy it. The mom said we had twin parrots but they died. read more

PetSmart - So I'm trying something new. And I had great service with Emily as a Cashier. - Pet Stores Near Me - Santa Clarita, California

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I have been going to this PetSmart at Golden Valley, Canyon Country, Ca for several years. The staff is very friendly & professional. I want to the grooming department for Ashley & Sarah A+ for their grooming skills for my Yorkies Bobo & Coco. Thank you read more

I absolutely love the staff at this location. The staff listens and makes recommendations based on needs. PetSmart was our go to and our one stop shop for everything when we got our dog. After having our dog for 8 months, we discovered he's sensitive to lots of ingredients commonly found in lots of dog foods and treats. This store was willing to help us by taking back a lot of the merch that we had bought, both opened and unopened merch. Since my dogs allergy diagnosis, we have to give him prescribed dog food (Royal Canin, Select Protein PR) and limited ingredients treats that this location (or any of the ones in the area) do not have in-store for my dogs new diet. I tried to keep PetSmart by doing auto-ships for the food but after one bag delivery, the auto-ship was canceled due to lack of inventory. It's unfortunate because there was a time that PetSmart was at one point my one stop shop for everything (food, toys, grooming, training, etc.) read more

The staff is very friendly and super helpful. They genuinely care. Went in for some fish supplies and the young lady helping was kind and patient. She answered all my questions. When a long line started forming they called more for another cashier keeping everything moving fast. read more

I had two of my dogs nails trimmed here, they offered me a package where they would brush their teeth, clean their ears. Nail grind and nail trim for $26. They even put a bandana on my dogs after. The whole process took maybe 30-40 minutes. They weren't able to cut one of my dogs nails because he was too squirmy and anxious so they refunded me $4. Wish I could learn how to cut their nails myself read more

A complete joke of a place. Made a grooming appointment with katelyn. She is extremely lazy and will do WHATEVER to get out of doing her job. First called me 30 min prior to my appointment to try and get out of the appointment due to her pregnancy weight limit restriction. Her restriction is 30 lbs and my mini Australian Shepards chart clearly disclosed that she only weighed 20lbs. Then once I arrived for the appointment standing there 9 months pregnant, holding a one year old and my dog on a leash was turned away because she said my dog was "actively bleeding" from her nose. The cotton ball is what they considered "active bleeding" which I'm pretty sure was just dirt. The manager Greg was just as useless. Take your pets anywhere else. read more

PetSmart - Their consideration of "active bleeding" from my dogs nose. - Pet Stores Near Me - Santa Clarita, California

We went to PetSmart to get a cream for our dog's super dry nose. The representative, I wish I'd caught her name, walked us over to the section and recommended this one that she said would help the fastest. Within a week we saw significant difference with his nose. Thank you so much for having such an amazing staff that really cares about the animals that come in. read more

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Clean place and staff are nice. I also recommend Dylan for Pet training. puppy class is a good class and priced reasonably. read more

It's a PetSmart. Been to better locations, been to worse. They seem a little understaffed on the floor but thinking that is just a sign of the times and it's not like there is ever more than a small handful of customers at any given time. Come here for their fish section. Usually have most things in stock, never had a bad experience. read more

I haven't used their grooming salon but I love the store staff, always friendly and helpful. I'm there 3 or 4 times a month since I have dogs, cats and fish. I always find what I'm looking for. read more

I'm sad that I have to give Pet Smart a 1 star review because it's only 5 minutes from where I live and I wanted to like it and feel comfortable taking my dog here for his grooming, since our go-to pet shop doesn't have a groomer at the moment. Came here on 8/13/22 at 3:30 pm. This is the second time I've come here with my dog. The girls working in the salon are nice, but the enviornment just feels off to me. They really don't seem to know what they're doing. For instance, they didn't do exactly how I wanted him groomed (i.e. shorter hair). Mind you, I was being specific. At least they made him smell nice though, so I'll give them that much, but that's about it. And what I don't understand is, for all of that, why in God's name did they charge me $88?? There are other grooming salons in SCV I can take him to at a much cheaper price and better service. Never coming back here again!! read more

I have been going to the Petsmart in Golden Valley for years after searching for a groomer for my very abused Nikki...when I walked in a groomer was sitting holding and hugging a little dog who was so very happy, I chose her immediately and introduced her to my Nikki. I have been going there and have had the same groomer...I am actually able to leave while he is being groomed with her, he totally trusts and loves her. All the employees at This location are kind, helpful and professional with their customers. It is a small location but when you walk in they greet you and know who you are. I am so blessed to have them and know that I can trust them with one of my greatest treasures. If you want your animal to be treated wonderful and to have a professional haircut this is the place to go! Cannot say enough good things about them, go find out for yourself I doubt you will be disappointed! read more

Today I had such a great experience at this location. I was looking for a specific item for my turtles. I called the store to see if it was in stock and I believe her name is Jenna helped me over the phone she even told me where to find the item when I go in. I never had such great customer service at any other PetSmart until I came here thank you :) read more

PetSmart - Pet Stores Near Me - Santa Clarita, California

I've been coming here since they opened and while I can't speak about grooming services, everything else is what you'd expect. Place has always been very clean and tidy. Staff is as helpful as they can be, but some are definitely more knowledgable about their areas than others; which shows me it's hit and miss. Anytime I've gotten aquatic plants here, they've been healthy and snail free. They have most items regularly in stock, and anytime they don't it's because of things they can't predict/have no control over. (Like the pandemic pet food shortages or when we were having city electric problems due to high winds which sold them out of battery powered air bubblers for fish tanks.) Employees here though are rather nice and they do try to help to the best of their abilities. Only thing I hate is they still preach wrong pet info. Not the employees, but the company itself. They still sell tanks too small for fish, cages too small for hamsters, diets that are not actually healthy for the pets they're selling too. Basically the company still is taking advantage of owners that are not educated still. The GOOD part is though the employees that do know their stuff. They try their best to recommend what is actually best for your pet while trying to keep the place upbeat and of course clean and stocked. read more