I went to Petco today with my husband and kids to get a betta to surprise our 3 year old for Christmas. (Shh, nobody tell him.) Upon arriving we met Lupe who was SO kind. He was incredibly helpful, answered all of our questions, and even went above and beyond for us. We loved him so much, we asked how often he's here so we can make sure he's who we go to for our questions if we have any more. Thank you, Lupe!!!! read more

Very disappointing experience. I truly hope the manager or corporate office addresses Petcoat 26501 Bouquet Canyon Rd, Saugus, CA 91350 at the Valencia location. Every time I visit this store, I end up waiting 10-15 minutes before anyone in the grooming salon even acknowledges me. 1. When the groomers are in the back bathing a dog, there is no window or visibility, so they have no idea customers are waiting. 2. One groomer actually saw me waiting and kept knocking on the wall to get someone's attention, but the others had earplugs in, so no one responded. 3. An older gentleman with a cane was waiting in front of me, clearly uncomfortable, and still no one acknowledged either of us. If PETCO cares about customer service, here are some simple solutions: * Hire a receptionist to schedule appointments and check customers in. * Install a Ring door alert so groomers can see when someone walks in. * Add an inexpensive wireless camera/monitor so staff can see the lobby at all times. * If staff take too long to acknowledge customers, offer a complimentary service as a courtesy. It's unacceptable to treat customers this way. My time is valuable, and I can't keep coming in without knowing when someone will finally check me in. When I knock on the glass door after waiting 15 minutes, the staff get upset--as if I'm the problem. This is very poor customer service, and I hope my feedback reaches someone who will actually fix it. Right now, it feels like the store is choosing to ignore the issue. I will be sharing this experience on every platform I can. read more

So we come here kinda often. PetSmart is usually my go-to because it's closer, but are in Petco a few times a month. It's always a wait for the fish area, but it's usually fine. Where are all of the employees? There was one checking people out at the register, so We waited in the fish area for like 10 minutes for someone to come around.Eventually we walked around to see if we could find someone to help us. No one was on the floor in any department. We went back to the fish area, and a few minutes later 3 employees walked through who were talking about stocking the fish... you know, the ones that we were there to buy... and looking at actively, right in front of them. Not even one of them made eye contact with me, asked if we had been helped, or even said "hi" and then walked away. I've worked in retail for half of my adult life and we were always trained to greet customers. (Sorry I'm a Karen when it comes to that) Needless to say we walked out, went to PetSmart and got what we needed, with employees who are friendly. read more

I definitely recommend Vetco Total Care, Dr Jordan Connor, who was amazing with my dog. He was very kind and truly explained everything that I could do and needed to do for my dog. My dog jumped off the couch and hurt her rear paw. He was very caring and I felt comfortable with his plan suggestion. My dog is doing better read more

Petco, it's where the pets go.... This location is quite nice. Very clean and well organized. Plenty of parking as it's part of strip mall and literally next door to Trader Joe's. One stop shop. They of course have the groomers on site and it's actually along the window front. Pretty neat walking by and watching someone baby getting all pampered and ready for the day. The isle is nice and wide and pretty neat. Didn't see anything out of place. A good selections of pets toys which is great for the fur babies. Overall neat store. read more

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Extremely rude. Not helpful at all. Dismissive workers. This particular petco is really bad, definitely worth taking a drive to a different location. read more

This is our go-to fish store, or pet store in general. My kids and I visit almost weekly to hang out with Lupe in the fish room. The staff at this Petco location are all excellent, but Lupe really stands out. My family is relatively new to aquariums, and Lupe is a pro. He's got so much knowledge and gives great advice. I feel like he watches out for us, making sure we bring home quality, healthy fish and avoiding sick, or weak fish. Although he's been in the aquarium business for a long time, he still shares in our excitement as newer hobbyists. We appreciate the hardworking staff at this Petco. Their service, care, and overall positive attitude (even when I close out the store at night) keeps me coming back. read more

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I can only speak from my personal experience but this store by far has the best fish care in SCV. The people who take care of the fish here are superb! I've bought fish here countless times and Niko and Lupe have both helped me out! Whether it is ordering fish from the catalogue, selecting fish from the tanks or even getting aquatic plants, these guys always make the experience enjoyable! Huge thank you to the aquatics department! You guys rock! read more

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We have brought our 3 year old German Shepherd a couple times now for grooming. They do a great job. I was a little skeptical cuz she very anxious but they did a great job and the price was great too! Cheaper than anybody else we have taken her to. read more

We went in to start up our fish aquarium and met Lupe. Since then only go back to get the best advice and care instructions from Lupe. He has really helped us thrive with our now 30gal Freshwater Fish Tank. read more

Petco - Pet Stores Near Me - Saugus, California

Doctor understood my concerns and gave me options, without pressure to do a myriad of tests.

Lupe at this Petco has been amazing every time we've come in. He recently helped us get our new fish tank started and fully prepped, and took the time to explain each step so we felt confident taking care of our fish at home. He's consistently friendly, patient with all of our questions, and clearly knowledgeable about aquarium care. We really appreciate having someone we can trust for honest advice and guidance. We'll definitely keep coming back to this location because of the excellent service Lupe provides. read more

Today I was in Petco and there seems to be a manager there with a name tag Adela on it and her attitude was rude towards the employees and unavailable towards the customers, I had a very unpleasant time and I will drive to a different Petco from now on this isn't the first time I've experienced this here. read more

Lupe was an amazing help with everything fish related. He knows a ton about the hobby and gives great advice. Has great tips about what plants to get for your tank. read more

Not true to the word they are "ready" when picking up an order when a bunch of their staffs going in and out of the store just on their phones doing nothing. read more

I have been a happy Petco customer for YEARS. My dog was recently diagnosed with end stage kidney failure and put on a prescription diet for his end of life care. I went to this Petco with a prescription and because it didn't have a barcode the clerk said they had to grab a manager to override. Along comes an untrained and extremely rude "manager" named Karley who declines to accept the prescription my vet provided for my dog without any explanation. FOR PRESCIPTION DOG FOOD. If I didn't have a prescription I understand, but I do and my dog is dying so shame on these heartless & unqualified people who run a pathetic store. If you don't care about the wellness of animals, don't work at a pet store. Do better a Petco and get a new store manager asap. read more

HATE the new phone system. You're told to call for stock inquiries and not only does no one answer but now the phone disconnects you. Crazy frustrating. read more

For VETCO clinic: I am doing a review on the excellent vet appointment with Dr. Chang at the Vetco, the vet clinic within Petco. The staff is amazing here!!! I brought my stressed out Pomeranian here for his updated shots. My dog, had some anxiety when visiting a new clinic. Dr Chang was confident in herself and the staff's ability to calm him, and took him for a little walk to try some techniques to get him not to nip/bite during this appointment. Me? "I" was stressed! I was sooo glad when the Dr told me they were able to get him to relax, so they were able to do his check up and his vaccinations with no problem. Whew! With all that said, there are extra services that Vetco offers, aside from the yearly vaxx. I am all about taking good care of my dogs, but the extra vaccinations/tests can get pricey. So I opted to hold off on, or even pass on a couple of them. This place is WONDERFUL. I am glad that I found a place I can trust with our fur babies. Look no further for your pet needs!!! read more

Petco - Thumbs up to Vetco! - Pet Stores Near Me - Saugus, California

This review is for the Vetco Clinic. : If you use there free clinic visit coupon for new patients Be Wary! : Don't go there if you think your dog has any type of infection because if they do, they let all pet insurances companies know.Then they have the power to jump there rates from the information..They didn't state that until after she was seen. Assistants are very rude and talk over you when your trying to give them more information about your dog. The veterinarian didn't even acknowledge some concerns I had about my dogs ears... She was very rude as well and wasn't professional at all.. stay away unless you plan on paying 334 for ear infection, allergy medicine and fleas and tick treatment... which they never stated if she had those conditions.. read more

I live in Lake Isabella and I go to Petco in Valencia to buy fish/supplies for my saltwater fish tank. Lupe, in the fish department is the best, he helps me find the best fish for my aquarium, he answers all of my questions. He is very helpful. He has the Saltwater knowledge that you can't find in collage. He always provides you with information on all products and live animals. read more

You need to retrain your employees how to treat customers animals, just because you work at a pet store or are a pet store trainer does not meet the requirements to know how to treat or respond to customers animals... I have been here several times and when I'm asked for permission to approach my dog your employees don't listenand don't care what my requirements are on my personal animal and your employees get too intrusive and do completely the opposite of what they asked if it's ok!!!! I wish she would have gotten bitten because your cameras can tell the entire story!!! I will not be back to your store and the ignorant girl kept arguing with me about how she approached MY dog and she couldn't follow my instructions what kind of people are you hiring check your cameras I'm contact corporate also she was out of line and kept arguing with me insisting she was fine. ‍‍ read more

We took our dog Sara to get her nails done and filed !! No drama She was treated with care !! CJ was friendly and professional!! She got to know Sara so she'd feel comfortable and I was relieved!! It was quick and Sara went home happy and had perfect nail job Thank you CJ We will be back !! read more

So a microchip here is $37 which is not a bad price however they can't insert the microchip until they charge $90 to check the dog out which is ridiculous. A microchip cost three dollars. read more

This review is specifically for Lupe in the fish department. Finally, it's good to visit a Petco where the person in the fish section is an actual hobbyist that is knowledgeable and gives accurate advice. Tanks look far better, cleaner, and more natural...and the fish are also much healthier since Lupe arrived. read more

Went in for a better filter for my betta fish, Lupe in the fish department was very helpful and extremely knowledgeable about fish. He answered all of my questions and helped me get my betta fish set up with the proper filter and environment. It can be overwhelming trying to make the right decision for your pet, having someone so knowledgeable takes the guessing game out of it. read more

Petco - Pet Stores Near Me - Saugus, California

Lupe is the best fish keeper and has given me the best advice ever for the nourishment of my tanks. We as customers admire worker like Lupe that don't only help you in store but value your pets lives outside of the store. Love the store ambience and Lupe's great job compliments it. read more

Petco - 55 gallon setup - Pet Stores Near Me - Saugus, California

Ok so my stars are for the store itself I would give 5 stars for the employees at the actual petco store they were so friendly so helpful and kind despite my bad experience with the vet there .. HONESTLY I wouldn't recommend nor bring my pet into this petco veterinary location the heavy weight Hispanic woman that was hiding in the back and I had to ring the bell for her to come out and answer my question that was never answered was so unethical unmannered rude and seemed very uneducated and uninterested she didn't even let me finish my question and brushed me off and just very unprofessional I don't know what she was doing in the back maybe I interrupted her but there's no way it was busy there wasn't one soul there which was concerning and her attitude terrified me I would never come here again if it wasn't for the actual store employees that brightened my day someone as rude as that lady would've brought me more down then I already was I hope someone looks into her she shouldn't work there if she is in empathetic and un caring very scary read more

I had called another pet store to track down a specific brand of dog food and was told to try Petco! I called this location before I stopped in and was told they sell it and it was in stock. Super happy I came here to the Santa Clarita location in Saugus! I needed some additional help; I ended up running into the manager who was fantastic! Hannah! What a professional ,wonderful kind and incredibly knowledgeable human being! This young lady knew her stuff! I absolutely adore her! She was on it, knew exactly what I was in need of! She offered to look in the back as well as offered comparable items etc... She had also checked in the system to find out if item was possibly back stocked! What I like about Hannah was that she let me know beforehand that the other item I needed might not be back stocked even though the system shows one is available! I appreciate her willingness to help as well as being completely transparent about the possibility of not having it. Hannah also helped to educate me on the brand formula type! I learned a few new things to pass onto my daughter about their golden doodle! I was so stoked that she did find it! Super happy with my experience! Recommend this spot! Wow! What a fantastic experience here at this Petco location. I will definitely be coming back in! read more

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Went in there for some help and was greeted by Lupe. He was extremely helpful and very knowledgeable. He made my experience very pleasant. Thank u Lupe read more

This store is so understaffed it's ridiculous. 1-2 employees trying to run the entire store including cashier, assisting with pets, stocking, taking pick up orders out, etc. - I have seen dead fish here as you clearly don't have enough staff to care for the pets. Also, stop offering curbside if you don't have enough employees to bring orders out in a timely manner. If I wasn't sick currently I would have gone inside myself. It's unfair to the few employees you do have, to expect them to do everyone's job! Surprised you even have any left at all. The two stars are only for your employees - MANAGEMENT DO BETTER! read more

Sorry to say that Petco is way below average. They usually have only one employee out on the floor to help customers including the fish selections. That takes much time since they have to net them, bag them and write the prices on the bags. A customer could have to wait a very long time for assistance. There is usually only one cashier so depending on time of day a customer might have to wait behind 8 or more other customers. I used to shop for fish there but between the poor quality of the fish and the long wait times I do not spend my money at Petco anymore. read more

They kept my dog in a kennel for 3 hours just to let me know, after I called them 3 hours later, that there were no groomers available to complete the service. Will never return. read more

The customer service at this place is horrible. The groomers manager is pretty rude and every time I want to do a curbside pickup this is one of the few stores that never answer the phone. Actually they do answer the phone, once you say is curbside they put you back on hold and avoid the call. Even when the store is not busy. Horrible !!!!! read more

One of the best customer service that i received from a great guy who help in the turtles section, his name is Lupe, he is been helping me since my turtle got sick his knowledge about turtles help me trough all his recuperacion, since the beginning he gave us the best advice and recommendations about food, supplements, equipment and wellness for my turtle pet Franklin I'm really happy to meet him every time I visit this store thank you Don Lupe read more

A incredibly crappy and uncomfortable customer experience with the Manager Adella. So, I have a box and a bag of cat food to return that I had purchased the previous week. I had called ahead to confirm I could return the items. So, I go to Petco and I give the checkout worker my number and it didn't work, even though I know for a fact it was the one I used the previous week. So confused we try again to no avail, so I give the employee my mom's number. It also didn't work. We try a few more times with no success. We then tried a receipt my mom gave me which was the wrong one. The worker calls over the manager who is all ready clearly annoyed. She ask me for my number and we go through the same process. She tells me it's not working and then ask me, "Why didn't you give us your number when you bought it?" I just stare at her for a moment confused because I already told them I know I used my number so I retell that I know I used mine. She looks back down at the computer and does her typing and then she gives the most sour fake smile I've ever seen in my life and goes, "Next time, give us your number on your next purchase." I calmly but firmly restate that I had. She goes silent again going back to the computer. Too long of a moment later she hands me a receipt (it was a card for store credit) and stacks the returns on the counter and says have a nice day with her annoyed low effort smile again. This manager doesn't even explain what she just handed me, she clearly wanted me gone. Mind you I had been relaxed and respectful when spoken to this whole time. At this point I'm confused and frazzled, I go to grab the items that she just stacked because I'm on anxious autopilot and then she QUICKLY grabs them says something on the lines of "No. These stay here." Embarrassed I quickly apologized and left. That was truly an incredibly uncomfortable and downright unfriendly experience. I don't ever want to go back to that location. She tried to make me feel like I was doing something wrong and sneaky. I hope the proper measures are taken with this manager. I work in customer service myself and I would never treat a customer that way, especially one that had been cooperative and mellow. Her tactic is a great way to not make people want to come back. I only gave 2 stars because the guy who had first helped me was very kind. read more

I hate giving bad reviews but I feel ppl need to be aware when ordering online to deliver at your house. Long story short: I will not be using this service. It is better to buy and pick up in store. I was aware doordash delivered and I left specific information for the carrier only to find out it's the wrong address they delivered. I couldn't contact the driver so I called the store. I was hung up before I said anything so I had to call again and be on hold. The employee told me I had to call doordash since they could not do anything. Side note: I understand Petco does not have access however this is an extremely inconvenience. Now I need to call another number? Anyways I call DoorDash and the lady told me I would be refunded since it was delivered to the wrong address. Come 3 -5 business days later: nothing. I called DoorDash and they told me they cannot issue refunds and I would have to call the store.... Literally last week the employee from Petco told me they cannot do this and DoorDash customer from my first call told me I would get my refund. So now I'm being lied to on both ends. I found another petco number for the online orders and turns out I needed to call them to issue a refund. Again inconvenience since I was never told this information and especially from a Petco worker. If you guys want your reviews up please consider the customer's feedback and reviews. I am not surprised this store has a low rating read more

If they had better customer service, they don't have any customer service you asked for help in a certain department and nobody comes and you are waiting forever and nobody knows how to do anything other than registers it's terrible read more

I love the customer service people, so helpful, friendly and knowledgeable I everything you could want or need for your little babies

I have owned saltwater or freshwater tanks for the better part of 20 years and honestly dread going into Petco to look at or buy fish, but with a 5 year old, it's the experience that makes me come back. Today our 50 gallon freshwater tank was ready for a whole new school. Kendall, a member of Petco's staff, was eager to help. I have so many great things to say about her. She is excited and happy to help, she is incredibly knowledgeable about all things aquatic. She knows and likes the fish and encouraged us to build a school of gouramis, cichlids, African frogs, and angels. I can't wait to see how these fish get along and a big thanks to Kendall for being amazing. She's great! read more

We've been coming here for pet needs because we're close but the last encounter we had was with the 'manager' (lady) who was very rude- not only to customers but to her own staff. One of her staff called her through the radio for help and we all heard her be rude to him. SHE SHOULD NOT BE A MANAGER THERE. SHE DOESN'T KNOW HOW TO RUN A STORE, LET ALONE RUN A STAFF PROFESSIONALLY. read more