My appointment was at 11:15 for a nail trim and grind with my dog Bailey. He wasn't taken back for this service until 11:35/11:40. The 5 star rating is for the apologetic and courteous attitude of the staff. They were generous enough to send me packing with a free toy. A little kindness goes a long way in my opinion. Apparently, when I called in to make the appointment, we were double booked with another party. I understand, mistakes happen sometimes. Again, I'm grateful for the professional, apologetic, and friendly attitude the groomers had. read more

New puppy! Needed all the things for our new arrival. We wanted to make sure we had all the essentials plus some toys and things for him! Petsmart came in clutch. We were able to get toys, a harness and food on this trip. Our new family member is set with everything he needs, thanks to Petsmart! I wish they had more dog clothes in store. That's alright though. I found a lot of cute things online. He will have plenty of clothes from there. Make sure you sign up for the Petsmart rewards program! Get points and cash them in for cash! Score! read more

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Petsmart in general has really upped their shopping experience. They offer same-day delivery online, often for free. They also offer online orders for in-store pickup, and usually there are more coupons or discounts when ordering online than when shopping in person. I've done online pickup orders at multiple locations, but this Santa Ana location prepares them very quickly and usually has the best stock compared to other stores in Orange County. Another thing I appreciate is that Petsmart lets you return dry food as long as at least half the bag is left. My kitty, who has cancer, has been struggling to eat, and we've tried so many brands and types of food just to see what he'll take. It has been super helpful that Petsmart's return policy on opened dry food is so generous. For wet food, they won't take it back if it's opened. Keep it up, Petsmart! read more

People won't talk about the birds at PetSmart because they're afraid. Everyone knows what a bird can do to a rat if it catches one. The dogs at this PetSmart were playing with people in a room; the fish were hanging out in big groups in aquariums; a gang of lizards lounged around--not the birds. The parakeets were the most troubling. On opposite sides of a huge, locked, sterile plexiglas box sat two parakeets. Not chirping. Not bobbing their heads. An eerie silence lingered in their cage. I wondered why so few parakeets, why the see through glass? Those parakeets must have done something to get put in there. I did not have the courage to get close to the parakeets. I quietly walked to the fish aisle, careful to keep one eye on the parakeets. The goldfish looked less sinister than the parakeets. They did not need to be in isolation, or imprisoned with a lock. I asked for 20 goldfish, and then I slipped out while the parakeets were not looking. read more

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This is specific to their grooming. The people here have SO much turnover and their care and costs are so inconsistent. We came here out of convenience and we had rude groomers who charge extra fees without asking, cause bleeding when over trimming nails, etc. The can't seem to keep the good groomers on staff. Do not trust them with your pets. My dog & I will be taking our services elsewhere. read more

This PetSmart is great it has way more of a selection than other locations the employees are nice and very helpful the inside is clean there is no line most of the time I really like shopping here . read more

Worst place to take your pet I paid more than $100 just have my cat traumatized and sick. I usually give my cat a trim due to some sanitary reasons but I've been so busy so I thought it would best to take her here but damn do I regret it , I should've read the reviews first. My cat got so stressed and can't even eat without puking it up. The girl that did the grooming should really take some classes/training cause I'm not experienced and do a better job than she did. Stay away from this place if you don't want to waste 4 hours and end up with a result that looks like a 4-year-old did it. read more

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The girls at the front desk were very rude. I arrived at 8:45 for my 9:00 appointment, and one of them sent me outside with my little dog until it was exactly 9:00 AM. When I returned at 9:00--the actual time of my appointment--it turned out the groomer was running late and they didn't even know when she would arrive. Furthermore, the receptionist was extremely rude; she even treated my dog ​​roughly, snapping at me not to put him up on the desk--even though this place is supposed to be for pet services! If they don't like their jobs, they should find other work, because both girls treated me miserably, actually laughing at their own nastiness. The only positive and kind person there was the groomer herself. I hope they treated my dog ​​well. read more

I took my kitten to the groomers at this PetSmart and they cut her! The ladies at the front were very loud and scared my kitten before the service even began. When I went to pick up my cat they did not inform me that they had nicked one of her toes until I checked that they had cut her nails. Her claws had some fraying and she still has some wet spots on her fur as they did not dry her properly. I will never be taking my cat here ever again! My kitten was traumatized and refused to eat properly a few days after the grooming appointment! Edit: The lady who did the work on my kitten was Marlyne G! The itching of the nick was becoming too much for her and she started biting her foot which caused bleeding and a vet visit! read more

Horrible grooming services, booked an appointment at 6PM a WEEK in advance for my kitty's brush and trim and I had some girl calling me day of the appointment to tell me "She needs more time to be dried so you can't come in at 6." Mind you I told the girl I was booking with IN PERSON AT THE COUNTER I work until 5 so I cannot do earlier than that. I kindly told her I can't come in earlier and they told me to either cancel or rebook. Huh??? LMAO. This grooming salon needs to requalify their groomers for customer service and common knowledge training. Apologies to anyone in the future who has to experience their incompetence. read more

PetSmart carries all the brands I need. I love that this store is not too far from my house. Super shoutout to Lizbeth in grooming for transforming my sweet Poe into a little precious pooch. She did such a great job bathing my dog. She smells so good and is so soft! Lizbeth was super attentive and made sure to ask all about my preferences regarding the haircut. Can't complain, I will definitely be bringing Poe back to her! read more

PetSmart - Poe after her lamb cut by Lizbeth! I love it - Pet Stores Near Me - Santa Ana, California

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This 5 star rating is for the Grooming Services. The ladies in Grooming are so very sweet, patient, kind, and you can tell just how much they love animals. Thank you for being such kind souls and taking good care of my baby girl Venus! read more

PetSmart - Venus says Thank you ladies for being so gentle with me! - Pet Stores Near Me - Santa Ana, California

HORRIBLE customer service in the grooming salon for cats!! I made an appointment and brought my cat in and Lizbeth cancelled the appointment on the spot just because I asked a couple questions and she got offended by my asking questions. If you have a cat that needs groomed stay far far away from here they will not treat you right and if that's how they treat people I can only imagine how bad they treat your pet. read more

My go to Petsmart location since I bring my dog here to Banfield Hospital many times. They usually have her prescription kibble in stock and I'm able to price match or use a coupon from their app to bring the price down further. The store is pretty clean and they make a good habit of cleaning up anytime a pet may have had an accident on store grounds. The employees were helpful in finding an ear medication and anti-itch spray for my dog. read more

This is our go to location! Staff is always nice and friendly. Jacky (red hair) super super and even offered to keep items in stock if we ordered or need a big amount! read more

Has everything I need for my pets but they really need to hire more help. I needed crickets for my spider and could not find any help. There was only 1 cashier with five people waiting to check out. I didn't have time to wait as I had already looked for help for 20 minutes. I ended leaving all my other pet supplies. Will have to go tomorrow to another location with staff in the exotics department. read more

If I could give this place 0 stars, I would. The lady working there today needs to learn her job. I was there to exchange a collar I bought yesterday, and both items were the same price. She couldn't even figure out the price of the new collar, blaming her new system. Your new system is not my problem. Then she told me the number on my receipt didn't match the collar. I took it to another store, and they confirmed the numbers matched, saying she entered it wrong. It's disappointing that even after contacting her superior, I received no help. The entire chain of command seems untrained, and I had to drive to another store, wasting my time and money. Hire people who know how to do their jobs!! read more

PetSmart - dog collar - Pet Stores Near Me - Santa Ana, California

Great grooming service here! I've been taking my maltipoo and cavapoo here for a couple months and they do a great job with bath/brush, dematting and hair cuts. I highly recommend this location. Very nice staff and clean. read more

GREAT SERVICE. I was waiting in line to be helped. Once it was my turn, the cashier asked if I activated my rewards/promotions on the PetSmart app. I said no, she told me to open the app and she began to help me activate them. And guided me on how to essentially navigate thru the app. She was awesome. I know it isn't difficult to use an app, but for her to help me and educate me about the perks and how to use the app was first class customer service. This is my new favorite PerSmart. read more

Giana was supper friendly and supportive she helped me with getting the best deals, for my all my fur babies needs. Thank you Girl keep up the Amazing customer survives. read more

Abuse their employees management is everything but fair. Horrible not organized at all, store leader named "Lupe" doesn't care for her employees nor about their customers. As long as the job is done or the customers aren't complaining she doesn't care. VERY UNFAIR. read more

(2/20/25 night crew) I saw they had a specific product in their store but to make sure it was in stock, I called around 8:30pm to see if they had a product they could put on hold for me and a boy picked up I asked him if he had a certain product and he said no, so I asked if he could check and he denied checking multiple times so I drove there and it was indeed in stock. Just lazy..he said himself it was a small store so it wouldn't have taken him long to find the product as I found it in two mins when I drove there myself. read more

Love this PetSmart. Been going here for years and got a new pup, Rogue and she's been acquainted with the staff. We take her for grooming and it's always a pleasant experience. Rogue being a large breed and somewhat intimidating never worries the staff. Lesly (sorry if I spelled her name wrong) up front is AMAZING. She's watched Rogue grow up and is the sweetest with her. Rogue loves her as well and is always waiting for a treat from her at checkout. Anna does rogues grooming and is always the best! Thanks for being so good to our pet family of dogs, cats, birds and humans! read more

This review is for the training department, general staff, and grooming. 1. We completed the puppy course with Alex and were very happy with the results. Alex is passionate about what he does and can bond quickly with the dogs. He makes each pet parent feel heard by speaking with everyone individually at the beginning of class and reviewing any concerns and expresses concern by following up if you miss a class. He is willing to advise on topics that are not part of the course. We recommend him to other pet parents and will be attending the next intermediate class. 2. The employees at this location are accommodating and friendly. 3. We used to bring our dogs here to be groomed, and they always look great. We stopped coming when our favorite groomer left. We plan on bringing our puppy once he is less hyper. read more

PetSmart - The graduate and his proud mama. - Pet Stores Near Me - Santa Ana, California

Estrella did such a great job with Emma's bath and brush!! Her nails were trimmed nice and short and she put this cute bandana on her. All of the ladies are so sweet and attentive to their clients and their different needs. I always recommend this locations grooming services to friends! read more

PetSmart - Estrella did such a great job with Emma's bath and brush!! Her nails were trimmed nice and short and she put this cute bandana on her! - Pet Stores Near Me - Santa Ana, California

I don't always post reviews, but this recent encounter (and my last) at Petsmart has left me disturbed and concerned for other customers and pets. I frequented their bathing services for both of my dogs. I scheduled the first appointment with Rose and that did not happen because she couldn't make it. They rescheduled me with Rose again for a different day. Upon my dog getting bathed she left them very dirty and still wet. I called in and spoke with a floor manager and had asked for a redo. They rescheduled with the salon manager which is also Rose. I wanted to reschedule with the previous salon leader Liz but they said she longer works there. I never had an issue until now and if this is the new replacement to run this entire salon department then good luck Petsmart but they need to reevaluate who would qualify for such a position. read more

Cat got scared of dryer (understandable), so instead of taking extra time to dry him with towels I was asked to pick him up. The service supposedly takes 2-3 hrs, and he was done in one. I wasn't offered neither discount nor apology for the half finished grooming. Then come to find out his (very expensive) flea collar was removed and I was neither called nor consulted. I wasn't given another one, or a discount to buy one. It's disappointing that care for the well-being of my pet isn't considered, or that there isn't any policy for how to dry off an animal that hates being wet if they can't be stuck in a dryer. Likely won't be returning. read more

Sent my dog home because she was nervous. Yes my dog had fur issues; she was matted. I adopted her this way just recently and trying to help. I should have known since this store is the only one that ever has availability I tried it for that reason since I have a busy schedule and not even 3 minutes in; my phone rings "she's too nervous." Duh! She doesn't know you guys! This was of a refusal of service instead then blame it on the doggo; accept that Petsmart doesn't properly prepare their grooming employees read more

I am very irritated with their grooming services. I don't know if they realize people schedule ahead of time to coordinate the rest of their day. It's about the 3rd time I get canceled when i have something already scheduled in And get called not even an hour ahead of time to be told! Super annoying because I scheduled within weeks in advance to ensure I got in before the days got booked because of the holidays. They need a better system because the one they're running now is not it. Definitely not booking here anymore. read more

DO NOT bring your dog to PetSmart in Santa Ana, California. I was told I was no longer welcome in their grooming salon because I wasn't happy with any of the groomers. Had a great groomer for a year but she left this salon. I asked for another groomer who was great at Yorkie haircuts. We got a bossy, know it all, with absolutely NO personality. Zilch! I gave her three chances to do as I asked like DO NOT, DO NOT CUT the hair around her ears. She cut my dog's hair and very short. When I called her on she blatantly lied and said "I didn't". My tongue was bleeding but I was kind and never raised my voice once and I gave her two more chances. She never followed any of my instructions. So I asked for a different groomer and though she didn't do exactly what I requested I still called to make another appointment. I was told I wasn't welcome in their salon ever again. They let that groomer go! I know without a doubt the second groomer had something to do with this. Had to be a whiny baby and talked to her manager who is the one that told her entire staff I was no longer welcome there. Manager made no attempt to speak to me on the phone, in person and never had the guts to call me. What happened to customer first and the customer is always right?? I am actually glad I don't have to interact with those groomers. Sign on the wall says they are certified but said nothing about following customers instructions! They are a complete joke and apparently the manager is just as dumb as her groomers. $63 a groom and a good tip. Not once was I ever unkind, spoke harshly, or raised my voice. PLEASE DO NOT TAKE YOUR DOG TO THIS SALON! EXTREMELY UNPROFESSIONAL! read more

Just left the store about 30 mins ago as of writing this, and all I can say is that the store looks good physically. One of your associates, however, was extremelty irritable. I was next in line at the first checkout line and she was talking while looking at nowhere in particular. I thought she was talking to me, so I responded. Then she mentioned something again, and i didnt hear it quite clearly so i responded confused, Asking if she'd prefer me to take out my 9 cans of dog food out of the basket out of consideration for her. She then proceeded to look up abruptly at my dad and I and rudely/aggressively point at us with both hands "i'm not talking to you, i'm talking to him [referring to the customer in front of her]." I was extremely taken aback, and my dad felt extremely disrespected especially since at absolutely no point in time did I talk with a negative tone whatsoever. She just seemed to snap at us. Thankfully another associate came and checked us out at the second lane. I asked if everything was alright because i've worked in customer service for more than three years now, and NEVER - not even once - have I ever seen such brashness and rudeness no matter how big the rushes got at my store (also there were only three guests in line so I don't think there's even a reason for the associate to be stressed out). Like mentioned prior, I also work in customer service and I work at an extremely stressful environment so I know when to cut someone some slack. Even with that being said, I would still highly recommend disciplinary action against her. For anyone who has read this far, if you see a woman in her 50s/60s with blond hair, glasses, stocky build at about 5'8", in one of the lanes, just switch over to another lane. I wouldn't recommend not going since the services are great and one bad apple doesn't ruin a basket full of fruit - just switch over to another lane. I am open for further clarifications if a customer service representative can read this at any point in time. read more

Pets smart is one of my favorite pet stores to go to because 1 if ur a member of petsmart u get rewarded how cool is that... 2 the employees there are super awesome...they know there is information on pets .... and last but not least if there is any problem with ur fish or reptile or amphibian they will help you out with ither giving u ur money back or get u a different one now for me it's my frog and I am able to get another one unlike other stores out there if u buy one of the fish there they dont give u a refund or get u what u like back so that's y we choose pets smart ..... keep working hard, team read more

I try way to hard to friendly with the staff here. Yet, it's like they hate their job and they despise those who spend a small fortune here. Why am I thanking you for spending money here when you blow me off like an annoyance exactly?? Spare the forced "welcome" that you obviously hate saying and just be a decent human being ffs. To management: your employees hate working here, hate the people who enable them to have a job and make your store a dreaded errand instead of a peaceful experience. Hate to be negative but geezzzz.... A trip here turns a whole day negative! Boo! read more

Beware when trying to buy a fish. Went in with my two boys to buy new filters for our fish tank and was interested in purchasing a fish for our tank waited patiently for the worker to get off her personal phone then skipped us to help another customer finally acknowledged me and my boys and asked if we needed any help after watching her almost drop the other customers fish I let her know what fish we wanted to purchase then she let us know that fish was really aggressive and would grow huge (from the hand gestures I would say about 3ft) and that I would need a huge tank for it and it wouldn't be able to be with other fish. Keep in mind they have that fish in a tiny tank with another 15+ fish crazy experience even had the manager called on me. No once in my life has a manager been called on me. Really bummed we couldn't get a new fish and was asked to go to another store by the manager. read more

i don't remember the name but whoever was working at Petsmart at this location on Sunday 6/13/2021 at 3:30PM cut my poor baby while cutting his hair. Please do not come here, now i'm afraid of my dog getting an infection. Groomers here are careless and they shouldn't be working here since they are not careful in handling animals!! read more

PetSmart - Petsmart Grooming Cut my dog - Pet Stores Near Me - Santa Ana, California

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This PetSmart is very disorderly the staff very rude and the líneas are always very long. I will no longer shop here they have 1 line for the cashiers which makes no sense. Very unorganized and no one is friendly, read more

Never ever go to this PetSmart for dog training we made a one-on-one appointment today from 4:00 to 5:00 and the f****** b**** didn't even show up to do my training she went home and she refused to come back this place doesn't give a flying s*** about their customers! And they're totally overpriced too they were going to charge me $90 for an hour worth of one-on-one training and Petco's going to do it for 39 bucks for the whole hour read more

This review is for Liz, the manager of the grooming department, and the entire grooming department team! We brought Kathy in for a much needed appointment. Liz was so patient and kind, keeping us updated throughout Kathy's entire grooming session; this was especially important to us as this was Kathy's second ever grooming appointment. We were blown away by the team's skills and professionalism! The energy of this team is a complete 180 from the grooming department team at The District location, where we took Kathy the first time around. read more

PetSmart - Thank you, Liz! - Pet Stores Near Me - Santa Ana, California

Would give it zero stars if I could. We asked for help and had questions about fish tank and filters and asked one young lady she mention I don't know much about fish tanks let me get your a manager. 30 minutes later we asked another gentleman working if we could get support and he again needed mention I'll asked Fish Pet Care and/ or a manager and we waiting for another 20 minutes before we decided to leave the store. We waiting for a total of 52 minutes with no help just re-direction. Very disappointed with this pet smart. If you want to wait around and not get help I'll definitely recommend this store. read more

I came here to buy a fish, I wish I would've went to my store but I wanted to see other fish, when I tell you the store itself is big and beautiful but the live fish isle was literally terrible not even kidding when I tell you there was piles of dead fish in probably every tank, more than 10 tanks had dead fish in them with some being piled or two or three dead but had been there for a while,and the other fish were eating on the dead fish, the comet goldfish had a pile up to an inch of dead fish, I should've said or done something but I'm just reviewing to let you know they don't care of even bother to check on the fishes could you imagine the other animals read more