Went great for both my boys with their monthly bath with Dante who was good with both the boys. Recommend to bring your pets here as I have another appointment in a month. read more

Petco - Rex - Pet Stores Near Me - Orange, California

I have generally had very positive experiences with Petco and have been a loyal customer for some time. However, my most recent grooming experience at the Petco location in Orange, near Katella Avenue and Tustin Street, was extremely disappointing. My 15-pound dog came home with a very uneven and poorly done haircut. When I returned to complain, I was told that the groomer was still learning and that mistakes can happen due to lack of experience. While I understand that employees need training, I do not believe a customer's pet should be used to develop those skills without adequate supervision. I also requested a full refund but was only given a partial refund, despite the store's satisfaction guarantee. I have nothing against Petco and appreciate the good care my dog has received in the past. However, I strongly encourage Petco to review the training and supervision of its grooming staff. The safety, comfort, and well-being of our pets should always come first. read more

Place is in a convenient place, has what we need. But every time we go, it seems like they aren't fully staffed. The restroom was horrendous and smell like complete urine. Genuine question, Why isn't the restroom ever cleaned??? read more

There is nowhere else I'll get my dog groomed. Dante in the grooming department is the best! One can tell that he really loves dogs and treats his customer's dogs like they're his own. He is so accommodating, kind, and excellent at what he does. My dog always looks and feels great after a visit with Dante. read more

Petco - Pet Stores Near Me - Orange, California

First of all, i would never recommend coming here but if you do, NEVER book an appointment with April. She completely butchered and hurt my yorkie's nails and cut. She is very unprofessional and messy. 1/10 read more

Love all the animals! Petco is always so much fun to walk through. I liked seeing the birds, mice and fish. So cool! I didn't buy any of the animals, but I like to say hello lol I came here looking for an outfit for my puppy. Recently, we went to an event that was dog friendly and had there was a dog costume contest. So of course I wanted to enter my fur baby! Lol I found a cute pride outfit for her; the rainbow skirt, butterfly wings, and pride socks. It ended up being way too hot at the event, so she only wore the tutu shirt. It was adorable!! I also got her the rainbow pride unicorn dog toy- she loves it so much! Found a cute pride outfit for my puppy Bella! read more

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Came in to pick up my online order for the weekend holiday sale. The store opens at 9am. I wakes in and out in one minute. Service was quick and easy. The service rep was pleasant and helpful. They have grooming devices, sometimes host adoptions and have a pet vet. Come I. Today for all your pet needs. read more

Petco - Pet Stores Near Me - Orange, California

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Very bad, dropped my dog for grooming here ezme did very bad. She assessed my dog and took her in and when she was bathing her,she stopped kept my dog wet and asked me to come get her because she had ringworm, when I already explained her that she recovered from hot spots and she saw them as well before hand Inhumane unprofessional. Previously She cut her once and she botched her. The only reason we took her is because we thought it was another groomer that will be taking care of her. Got her to the doctor and it wasn't a ringworm but a hot spot that was healing. Not only she does bad but also unpleasant person. People like her shouldn't take care of animals. Unprofessional and bag management. Petco should have a better selection of groomers. read more

I just took my pup for grooming services. Dante was amazing! He exceeded our expectations and took a great care of our baby. We will be retuning back due to his service. read more

Let's start with I have 3 dogs and have been painfully loyal to this location for convenience. I have used the restroom several times and on this weekly visit when I had to go suddenly when I went to the restrooms they were locked and I was told firmly by and employee exiting the restroom that they are employee only. Their restrooms are quite disgusting to begin with but when you gotta go you gotta go. I had to run to Michael's next door and then went home. I'll take my money elsewhere thanks. Last straw for this location. I canceled my premier membership just now and will go out of my way not to go here. read more

This is a great place for all of your pet's needs. They have food, toys, leaches, clothing, accessories and housing options. They also have a membership option with veterinary care. There is a play area for potential adoption connection. Staff is helpful. Pricing is varied - some items are comparable while others are high. I've encountered a few times where special deals are posted (by other sponsors) but not honored at the register. That's a bummer. read more

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Prices good people nice went to petco in Santa Ana they always help me find the best products.

Great little store they match their items online which was helpful for me in a big way! I was able to get zoo-med box turtle food for $2.79 which was online price. The lady I spoke with when I called was so nice I had her hold all 6 cans. I love this Petco! read more

we've been coming to petco for our PERSCIPTION dog food for awhile. our eldest pup has renal issues so her diet is complicated. My daughter went to the store today, and the new cashier would not service her. we come to store every 4 days for this food. this isn't new the cashier was rude and abrupt with her, told her " i don't know how to do this.. so you're need to go outside to your car and figure it out on your phone" excuse me what? once my daughter went back in and spoke to someone else who was helping her address whatever misunderstanding the new lady had... said new lady come over and got involved saying that they're not allowed to assist her. she even said that " her trainer was on break and she can't ask her for help" lady... you either know what to do, or you don't so thanks Petco in orange, we now need to find a way to feed this dog tonight with some food that not going to cause her to bleed out of her ass. we'll make other arrangements going forwards. **Edit** Reach out to YOU to discuss this?? Absolutely not ... i'm not doing any leg work to FIX YOUR FN MESS. you know what its like to have to look after a pet with Kidney cancer? We'll order from the manufactory going forwards.. We are beyond upset about this, the online reviews will stay. read more

All the staff is so helpful. I have been doing individual training with Roxy and she is so knowledgeable and helpful with tips to train our 6 month old Belgian Malinois mix. And Alexis in grooming you could tell really took care of our Bo and loved on him! read more

Oh how many times have I come here when I forget to bring my dog's food for a weekend out of LA? I like that they have fresh food available. I also stopped by to grab some conditioner for my pup. Not too many options of conditioner. I like stopping by to look at the hairless guinea pigs and rats. I want some. read more

la limpieza!!! asap me dio cosa entrar, lastimá porque la store esta muy bonito y toda la cosa pero el baño es una total asquerosidad. read more

I had a very disappointing experience trying to get a second opinion on a growth on my dog's gums. I originally tried to book at their Tustin location but was unable, so I scheduled an appointment at their Orange location. I clearly explained over the phone that I needed a second opinion, and I asked for the standard price for a wellness visit. I was given a website link, but nowhere did it mention that a wellness visit would require the purchase of a vaccine or similar product. When I arrived, I was told that a wellness visit could only be done if I bought something additional. I ended up being pressured to purchase a $40 dewormer that my dog didn't need, just so she could be seen. Once in the room, the doctor was very short and brusque. When I mentioned we were there for a second opinion on the growth, she abruptly interrupted, said they don't handle that there, and told me I would need to find another place--without giving any recommendations. When I declined the dewormer, she quickly ended the visit and directed the vet tech to let us go. The vet showed no interest in helping my dog or even guiding me to another resource. The only recommendation I received was from the vet tech, who suggested trying their pet hospital. The people on the phone had told me nothing about the vaccine requirement, and the doctor was extremely rude and unhelpful. Very disappointing and frustrating experience. I expected more professionalism and compassion for animals. I will not be returning. read more

Every time I come here, we get crickets for our leopard gecko. Today we had to wait 15 -20 minutes which is absolutely ridiculous. I was told the girl got our crickets, but was helping out another customer. They never seem to get it right when it comes to getting someone to get the crickets. I always have to wait a while to get them. Please fix this! read more

Petco - 30 large crickets - Pet Stores Near Me - Orange, California

The store has quite a bit of a selection for the most part. However, I have a tiny puppy who is a toy sized dog so we like to have a cat collar with a bell on her so we can hear her. We have had her over 4 months and we keep checking back for collars and they have Not stocked the collar section at all (this whole 4 month period). There are just a few collars and a TON of empty prongs with prices, completely empty!!! It is ridiculous that after 4 months NO ONE has re-ordered collars!!! read more

Got their vital care for our 2 doggies and started getting them groomed together. I used to pay $75 for 1 boxer mobile bath, and after a year or so, she ended up being 10-minute quick baths with no dry. The guy was amazing but was not cost-friendly after having 3 kiddos. At Petco, everyone here is so friendly and you can tell, the groomers love what they do and truly care for the dogs (&cats). The past few grooming appts, I ended up paying $75 (including tip) for both dogs and they both feel soft, are dry, and smell amazing. (The cost is a deal when you opt-in for vital care, take advantage of 20% off grooming, and rewards). Thank you for always loving on our furbabies, and giving them the best care every visit. You all are AMAZING! THANK YOU! THANK YOU! read more

I previously wrote a review about this business and yelp deleted it because I mentioned a name. If I could give this place a negative, I would. Don't use their grooming dept. It's mismanaged and the management doesn't care. Use Petsmart . This location is not good for it. I complained to corporate and they don't care either. You and your baby deserve better. read more

Ladies at the grooming service are not very polite. Very passive aggressive and did not welcome my dog and I well when arriving and leaving for grooming service. read more

5 stars go for the customer service they provided. We went in needing some prescription food for our dog. Prescription food was new to us so we didn't quite know what to expect. The employee knew exactly what we were looking for and went back to see if they had it in stock. We browsed the store while we waiting, at one point wondering what was taking so long. When he did return, he let us know they didn't have it but gave us a list of Petco's in Orange County that did have it along with their phone numbers for us to call and confirm. He went further and explained we had to order it online for pick up. Once we created our account, we would upload the prescription from the Vet allowing us to purchase the food. Since their pet medical center was closed on Sunday, I'm glad there was an online option. Even though we didn't leave with the food we needed, their explanation and helpful list of locations with the item in stock were invaluable. Thank you. read more

I was looking for a backpack carrier for one of my cats and Team member Breana assisted me over the phone and set the item aside me. She is friendly, helpful, knowledgeable and definitely made my purchase smooth and easy Breana also assisted me getting a vital care membership to get an additional discount in the carrier and she took the time to explain me the benefits of downloading the Petco app to have a personalized pet profile As a vital care member you get rewarded for every purchase you make This Store is well stocked and Carries nicer and different inventory than other Petco stores I been at. I recommend this store read more

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The place is a hit and miss for me. Anytime I try to get something from the store, there's a 50% chance they're out of stock. That goes for pet food, pet wipes, and shampoo. I've brought my dog here multiple times with no issues (shout out to Mallory!) but my go-to groomer has left since then. The place does look a little worn down and it feels a bit dismal when I walk in. Still, I only ever go here to pick up items IF they have it on stock, so it gets the job done sometimes. read more

We cannot say enough amazing things about Gracie, the Lead Pet Styler at Petco in Orange! Our golden retriever used to be absolutely traumatized by grooming experiences, but Gracie has completely changed that. She is incredibly respectful of our dog's body language and clearly understands pet psychology on a deep level. Her gentle approach and genuine care make all the difference. Gracie does a top-notch job every single time--our pup comes back looking fantastic and, most importantly, happy and relaxed. We've tried a few groomers since moving out of the area, but no one compares to her. We now make the trip back to Orange just to see her. It's 100% worth it! Thank you, Gracie, for being so amazing at what you do and for treating our dog with such kindness and care. You're truly the best! read more

Ive been coming here often and we did our first grooming and everyone was great and super attentive so my pup !

They can be forgiven for taking 30 minutes to get 10 crickets, but ALL of the pets are sick here. It's deeply unethical. The workers don't care at all. Sad. read more

Online purchased $74 worth of pet food to be picked up by me. Ended up getting a confirmation email stating it was picked up already while I was sitting at home. Lol. Called them and it felt like running in circles. Eventually he put me on hold and hung up on me. Used the online chat option to resolve the issue and get a refund. Safe to say, this was a first and a last with this branch. Is it that short staffed or just a competence issue? read more

Petco - Pet Stores Near Me - Orange, California

Customer service with employees in this location is amazing. Super helpful and nice. Totally recommend.

I got a dwarf hamster recently and decided to upgrade his cage to an aquarium tank. After about an hour of debating I decided to just purchase it online (due to it being on sale) and pick up at this location. Me and my boyfriend decided to rush since the store was closing in 10 minutes. Luckily I ran in on time and was able to just walk to the front desk and ask for my order. The process was fast and smooth. I was in and out in under 2 minutes. Thank you staff for being helpful in carrying the tank out for me and for the fast pick up! read more

One of the more ghetto petcos I have been to. Small pets are not well taken care of, poop is always not cleaned up whenever I visit. Cashiers are rude for no reason and I just bought food that was 9 months past expiration date. When I tried to return they said they check stock every week. Hmm how could that have been missed over the past nine months every week I wonder then.. buy at your own risk at this location. read more

If I could give this pet grooming section 0 stars i would. I left my dog today to get a simple bath and the girl Esme inspected my dog beforehand and said he was good to go. I know he has a bit of new fleas and I agreed to him having him shampooed with the flea shampoo if needed. She calls me 40 minutes later to tell me she can not continue washing my dog because he has a lot of fleas and is matted. (mind you she inspected my dog beforehand...not sure why she didn't check if he has matted or no as she is the stylist) now she tells me I need to pick him up and I should rather take him to the vet to get him completely shaved and on medication....she also tells me she will give me my dog back WET and she will provide me a towel when I pick him up WET! I've never experienced this before with him. Every groomer I've ever taken him fixes the matted hair because they are actual professional groomers. It seems this girl doesn't know how to actually do her job. If anything she seemed super busy and that is why she didn't want to continue washing my dog. DISGUSTING SERVICE. read more

Short staffed? Customer service is not their strong suit. This may be a chain store with corporate oversight but this location lacks diligence to help customers as they walk in their store. Walked aimlessly for 8 minutes and wasnever approached for assistance. Finally walked to the register and was helped by #407474 and waited 10 minutes for 5 crickets. I had to follow-up with her and she shrugged her shoulders and paged again for 5 medium crickets. Mind you i bought a $26.99 overspriced spiderwood. I have lived in orange for 11 years and i have come here before but never again...never again. read more

Petco - Entrance - Pet Stores Near Me - Orange, California

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Horrible customer service , Walking up to the register to check out and an employee says out loud to the cashier " of course once you walk out they start coming in " in a bothered , annoyed tone . customers don't need to listen to comments like that , Going to stick ordering my stuff online. read more

So I came here today because the Tustin store does not carry the full line of Limited Ingredients Diet dog food. Surprising to find this store to carry the entire line. Granted, this store is much bigger but you can also tell it's in need of a face-lift. I have fewer issues finding items here than the other store, probably because it is bigger and possibly less popular? Staff have always been helpful, so I prefer this one in the area. If you're ok with the dated look, this store is typically better stocked than others in the area. I also find this store to have more Vetco appointment availability than the Tustin one. read more

This appears to be an older store that could really use a remodel. It's dirty and you can see a lot of wear and tear on the walls, floor, doors and fixtures. The store itself is very messy. There are empty shelves, empty peg hooks or hooks with just one item. Some hooks had multiple quantities but different items. Some items could have been in the right place but there was no price tag on the shelf so you had no idea what the price was. There were pallets of merchandise on the sales floor that were not being worked, which created a tripping hazard. Only 1 out of 3 people greeted me during my visit. I did not make a purchase. I will follow up next time I'm in the area but it's really bad. read more

I just came to this location and it was absolutely terrible I had to ask twice and still didn't get helped! Don't even waste your time here.

terrible experience. walked in to see an older women most likely a manager using an employee as an example to what i can assume was managers in training. on top of this all animals are stresssed and look like their in pain. so many birds had scratch marks, fish missing gills etc. do not shop here, pets are sick and management does not care for its employees only what benefits them. So much for a business who cares about their employees and animals. DO NOT SHOP HERE read more