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    PetSmart

    2.4 (319 reviews)
    Open 7:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Allison F.

    I went to get my dog groomed here for the first time because I was looking for a more affordable option than a mobile groomer, but I guess you get what you pay for. I opted for a bath and brush which includes the description says it includes a paw and pad trim. And by definition, that means they will cut the fur between his pads. I assume the workers did their job and I take my dog home. A few hours later, I notice my dogs feet which were absolutely not trimmed. I'm not sure what the point of paying for a service is when it's not completed. They were also supposed to do a sanitary trim which they clearly did not because the hair in the area was untouched. I will not be going back to this location and I will opt back into a mobile groomer who actually completes the job.

    Millie after Alicia awesome job grooming

    Alicia is the best groomer in my opinion. I have been taking my little Millie to her for over a year and she looks great. Alicia is very attentive , kind and friendly. I trust her with my dog immensely. Alicia, please don't leave . You are a great groomer and we love you!!

    My 15 year old baby after getting spoiled by Sabrina!
    Riley T.

    This review is a special shoutout to Sabrina who works in the grooming department!! This was my first time at this location but from the moment I entered it was so obvious that Sabrina loves what she does and made the environment so welcoming. I came on a Sunday so I think they were a little bit on the busier side. My pup was in there for about 3 hours, he got the super package though with everything included, and he came out looking so handsome!! I really appreciate your hard work Sabrina and making my pup feel comfortable and looking so good! We will absolutely be back. :)

    Before

    Took my puppy Emma in for a bath and full haircut with Alicia, she was super nice which made me feel great knowing Emma would be in good hands!! And she did a great job!!! I wanted to get Emma cleaned up and just get her coat trimmed and Alicia did exactly that!!! Go book with Alicia :)

    Tieara C.

    I see this Petsmart doesn't have a 5 star rating, but honestly for me and my new puppy Remy, each time we've been to Petsmart which is a total of 5 times within the last week and a half lololol, the staff has been very helpful, supportive and friendly. I was really stressed out on Dec. 30 bc Remy had an issue and I was calling vets without any leads and the vet inside this Petsmart, banfield, had an opening and was able to provide quality veterinary service to help me and Remy. They helped me understand how to take care of a new puppy and explained their vet offerings. It's honestly a great way to get started with a new puppy so I'm grateful. I came in a few more times needing a crate and other things for Remy, and each time I met a new person thought worked there, they were helpful and friendly. Remy and I live close by so it's very convenient for us and even better that everyone treats us nicely and helps us when we need things. Remy has a few upcoming vet appointments so I'll be sure to update this review as we continue our journey. But so far, so good.

    Thank you to the workers that got me out of the dashboard!
    Jasmine G.

    I'm late for writing this review but around a year ago I recently adopted a cat. While I was driving in the car, the cat hid behind my dashboard and got stuck. I tried to get him out for hours and every time I would reach for him, he got more stuck. He was terrified! I did not know what to do than to get help from people that possibly work with animals. I arrived at this store and explained my situation to the workers. Two of them came to my car and I'M SO THANKFUL they got my cat out! I then bought a new cage and a they even gave my cat a new toy. I'm so thankful for these workers because my cat would probably still be stuck in there. I have attached some pictures of my cat! He is doing so well and thanks again for the help.

    This used to be a perfect skirt.

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    5 years ago

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    4 years ago

    Bad service. They require all sorts of paperwork just for a toenail clipping the clerk didn't care

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    11 years ago

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    4 years ago

    I don't really care for Petsmart. Their grooming services and set up is whack to me. They're not all that cheap in the store, so um yeah

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    7 years ago

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    4 years ago

    My rescue went in for nail service and came back happy. I enjoy the walk in services in grooming. They are very courteous and helpful.

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    7 years ago

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    10 years ago

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    6 years ago

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    Page 2 of 8

    PetSmart Reviews in Other Languages

    Ask the Community - PetSmart

    Do u guys sell ferrets?

    Unfortunately no. Ferrets are illegal to own in California without special permits.

    Don’t See Your Question? Ask Away!

    Review Highlights - PetSmart

    This review is a special shoutout to Sabrina who works in the grooming department!!

    Mentioned in 5 reviews

    Read more highlights

    Claudia's Coiffeur Le' Petite - Dog haircut

    Claudia's Coiffeur Le' Petite

    (94 reviews)

    We love it at Claudia's! We've been bringing our doggie who's a 4yr old beagle to the San Leandro…read moreand Castro valley location since he was a puppy!! I'll be cross posting this review on their Castro valley location too. our beagle used to get so nervous going to the groomers but he's had no issues with having his grooming appointments with Claudia. We usually call ahead of time to see if drop off is okay, usually it is fine and they can take him right away. We usually take him for a routine grooming session and also when he gets into some naughty business and wants to rub himself in the grass in who knows what but it leaves him smelling very stinky!! No worries tho cuz Claudia gets him smelling so clean and brand new. We usually book a bath, ears, teeth cleaning, nails, trim excessive paw hair. Beagles are prone to ear issues so we always include the ears!! cost is affordable but honestly, finding the perfect place is PRICELESS to us. Our dog seems comfortable being here, and maybe secretly enjoys it because he doesn't get nervous during drop offs anymore LOL We love our doggo so much and love that we found a dog groomer who is reliable, trustworthy, honest, and so friendly to us and Sage our dog. We plan on returning for years to come.

    Claudia and her team are great at what they do. Friendly down to earth staff with attention to…read moredetail. That deal with some tough clientele ( non cooperative animals ) at times and seem to smile through it all. Shout out to you guys and all the hard work.

    Dog Time! - Harmony resting after a fun day at daycare

    Dog Time!

    (195 reviews)

    We have been bringing our dogs to Dogtime for close to 10 years for both daycare play and overnight…read moreboarding, and we truly could not imagine going anywhere else. The professionalism and structure they bring is unmatched. They manage their facility much like a children's daycare, every dog is carefully evaluated before being welcomed into the community, vaccinations must be up to date, and safety is clearly their top priority. The facility is incredibly clean, organized, and thoughtfully run. We also love all the extras they offer. From different levels of boarding (the highest tier even includes a special tuck-in and Kong treat!) to dog training, bathing, nail trimming, and their fully engaging playrooms, complete with Dog TV, play structures, bubbles, pool days, and themed activities, it's clear they go above and beyond to make every stay fun and enriching. They even include webcams for us parents to check in on them from time to time! Our doggie Herkules absolutely LOVES his Dogtime family. It is truly his home away from home, and he gets so excited every time we pull into the parking lot. As very particular dog parents, trust means everything to us -- and there is no place we trust more than Dogtime. Tony and Krista have done an incredible job since taking over the business. They've created something really special, and we are forever grateful to them for caring for our dog kids as if they were their own.

    Very clean and friendly pet stays Our furry friend loves…read morethere and by the end of the day he is so worked out it took him 2 hours to recover from playing all day There's a dog care in every room monitoring the activity of dogs and they do enforce good behaviors and you can leave your dog at peace while you are at work or away

    A Cut Above Grooming Salon - How cute is this little hanky they finished my girl with?!

    A Cut Above Grooming Salon

    (170 reviews)

    Absolutely love A Cut Above Grooming. Kat is amazing every single time. My dog is always so…read morecomfortable around her, which says a lot since he's not usually that relaxed with new people. My puppy absolutely loves her. She has such a calm and gentle way about her and it really makes a difference. Not only is she great at what she does, but she's also just an incredibly kind and genuine person. The best part is they come to you, which makes the whole process so convenient. Highly recommend her to anyone looking for someone they can fully trust with their pup.

    Been taking my dog here for years. Most of the time I was happy with outcome. I recently…read moreestablished a groomer to groom my dog everytime. My nervous doggie just loved the groomer Ashley. Sweet girl. One day I booked with Ashley and got to the shop and was told Ashley was sick so someone else did Munchies grooming. I took my dog home and was very disappointed. Just wasn't how my dog usually is groomed. I ended up calling and taking him back a few days later for Ashley to tidy up the cut. Fast forward to last month I made an appointment online on a Friday. When you book online it says REQUEST, WAITING for approval. I made the request on Friday for that Monday appointment. Well, I never heard back, never got a call, did not get a text , nothing. So Monday comes, I assume they couldn't honor my appointment. The shop calls me and tells me if I want to bring Munchie in, ever, I would need to pay for Mondays No show. I explained the situation how I did not get confirmation, no one called so I didn't think they could take him in. After going back and forth and this very rude female butting in to our conversation which they had me on speakerphone, I told the owner Nathan that I couldn't pay 120$ for the missed appointment plus another 140$ for a new appointment. I always tip 20$!!! Nathan tells me, well ok he will just charge me 60$ for Mondays appointment. I explain to him , what it says online when booking, it says request waiting on approval! It does not say confirmed! I have been a customer for years. I always tip. Nathan says no, Munchie cannot come back unless I pay the 60$. He said that I no showed a few times in the past. If that was the case, why was I never charged or this was never mentioned to me. And how can they just make up a No show price of $120? No one has ever said anything to me ever about a no show until this happened. I expected them to consider the thousands of dollars I have paid them over the years. And to consider that besides this incident that was not my fault, I have been a loyal customer! I take my dog to them once a month! Every month! But no, Nathan insisted either I pay for the missed appointment from that Monday or not to ever come back! I think that says a lot about them, and now that I have found MOBILE groomers who come to your home for same price and do a great job, I am happy this happened. Otherwise I would probably have stayed there giving them my money. All in all, Nathan does not value his customers, or this would have been handled differently. I am disappointed my dog means that little to them as a customer and my years of spending my money with them means nothing, but I am happy I moved on to this awesome mobile grooming! It is so nice, so convenient you know your dog is right outside in the van getting groomed. I don't have to wait around all day to see if A Cut Above Grooming is gonna have my dog 2 hours or 4 hours. The shop itself is not clean. There is usually dog poop on the ground outside, that stays there all day from when I drop my dog off, until I pick him up, the same poop is still there. Kinda lame considering there's 4 or 5 workers there sometimes.

    PetSmart - petstore - Updated May 2026

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