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    PetSmart

    2.8 (168 reviews)
    Closed • 10:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    Store
    Betty H.

    Located on Campus Pkwy and Day St. near Target with plenty of parking. This store is always organized, fully stocked, and I find what I'm going for. You will find most pet supplies here for your dogs, cats, fish, reptiles, birds, hamsters, guinea pigs, and more. Staff members I've encountered have been friendly, and welcoming. Shout out to Sara, who was extremely helpful with their app and took her time to explain and clarify questions I had. They offer grooming, training, adoption, and other services. When you order online, you can have it shipped home, or you can pick up at the store within a couple hours. And often, they have extra promotions via the app if you order and pick-up at the store. I love their rewards program! I've always had a good experience at this location and will continue to shop here for my pups.

    Cristina R.

    So for starters. Every single time I go into PetSmart I am always seeing Rosie the employee working her butt off and the rest of the staff just sitting and doing nothing. I think Rosie goes above and beyond for the job she has Plus she is always greeting me every time I go in to PetSmart. I don't know why they rely on one lady to answer the phones, check people out and help with curb side orders. So unhappy with how they treat Rosie. Not a fan of the other employees taking advantage of her and her niceness. The other workers are younger and expect her to do all of their work. Not okay. The only reason why I go into PetSmart is for to see Rosie and get dog food! Other than that The other staffing is unprofessional and they for sure don't seem to care about Rosie and helping her.

    Added this sail fin platy to lil Princess aquarium.
    Larry P.

    Came in to make an appointment for Jellybean this Sunday for a spa treatment! Her first one since she's only 6 months old but the first one you need paper to show the shots were given! Bummer!!

    Showing how she shave her when she could've brush her when I paid double time.

    Very disappointed with gromming, I took my 3 puppies for a bath and trimming and the girl Alisha didn't treat my puppies nicely, she pull them inside and I told her you are shocking them, my golden doodle Lexy supposed to be with another girl, so Alisha took her and I clearly told her take your time and don't shave her, I don't want her bold or the hair short, so when we picked up our puppies we were mad seeing our baby all shave and patches everywhere, I HIGHLY NOT RECOMMEND living your dog with her, but Brianna took care one of our puppies and she did an good job, i recommend her plus Breanna is a loving girl and will treat your dog nice. Don't schedule with Alisha 0 starts for her. So disappointed plus she charged me double for the time, she could have brush her instead of shave her all. SMH Bad experience with that girl..

    if i could leave 0 stars i would !!!!! at first i wasn't going to say her name but wendy hurt my dog and disnt say anything not only did she butcher his haircut !! but she also cut my dog in the face and didnt say anything !!! and you know you hurt him !!! he has a gash in his face theres bo way you didnt see it. i called to complain right after the service they said she would be in until sunday but the would eat the message today is sunday i didn't get a call back or anything !!! wendy you know what you did !! that's why you wasn't there when i picked him up that's why you didn't call back on sunday !!!

    The long lines here sucks
    Hector G.

    I love this place and I come in here weekly. They really need to fix this line being so long every time, I get it gets busy but this is happening way too often.

    And they added a $20 fee
    Zaira G.

    My dog has been groomed here three times now and on his third visit was told he was "too reactive" and that this setting was not for a fit for him..He is 6months old and not the first or second visit was anything bad said about him by Brianna D. But this time was groomed by mikayla and now he's not allowed back..On top of that the cashier was telling me about how bad the collar I BOUGHT THERE was bad for him because of the tugging ? It's a non tug collar ! WHAT?! A store of Karen's

    Filthy sidewalk and trash... pressure wash!! Yuck!
    Kathleen S.

    This PetSmart has to be the worst managed PetSmart anywhere. I think they think that COVID is still a thing. ALWAYS One loooonnng line of customers waiting for the 1-2 check out people. Also, it is ABSOLUTELY FILTHY on the outside sidewalk. I mean, BAD. Trash, smeary, greasy looking spots, trash, trash and more trash! Hey STORE OWNER... do you have NO PRIDE for your store and how PetSmart presents itself? I feel sorry for any animals in this poorly managed store. Rancho Cucamonga store is a world of difference.

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    PetSmart Reviews in Other Languages

    Ask the Community - PetSmart

    Do they ever answer the phone so I can make a grooming appointment...trying to do it online but it says to call to make an appointment?

    Dont Take your dog there for nothing. Dr. e Emily Lauro killed my dog. Soon after we brought my Brooklyn home she started having breathing problems and she died in the back… 

    Don’t See Your Question? Ask Away!

    Review Highlights - PetSmart

    “Everyone is always so friendly :) Tiffany trained my puppy and she helped him graduate from 4 different classes!”

    Mentioned in 5 reviews

    Read more highlights

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