So for starters. Every single time I go into PetSmart I am always seeing Rosie the employee working her butt off and the rest of the staff just sitting and doing nothing. I think Rosie goes above and beyond for the job she has Plus she is always greeting me every time I go in to PetSmart. I don't know why they rely on one lady to answer the phones, check people out and help with curb side orders. So unhappy with how they treat Rosie. Not a fan of the other employees taking advantage of her and her niceness. The other workers are younger and expect her to do all of their work. Not okay. The only reason why I go into PetSmart is for to see Rosie and get dog food! Other than that The other staffing is unprofessional and they for sure don't seem to care about Rosie and helping her. read more

PetSmart - Pet Training Near Me - Riverside, California

Located on Campus Pkwy and Day St. near Target with plenty of parking. This store is always organized, fully stocked, and I find what I'm going for. You will find most pet supplies here for your dogs, cats, fish, reptiles, birds, hamsters, guinea pigs, and more. Staff members I've encountered have been friendly, and welcoming. Shout out to Sara, who was extremely helpful with their app and took her time to explain and clarify questions I had. They offer grooming, training, adoption, and other services. When you order online, you can have it shipped home, or you can pick up at the store within a couple hours. And often, they have extra promotions via the app if you order and pick-up at the store. I love their rewards program! I've always had a good experience at this location and will continue to shop here for my pups. read more

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Took the pup for a first time big groomers she was nervous. All in all it was decent the pup was washed and nails clipped. $36 basic wash includes no bandana. They only take cash tips so being cash you can't lease cash on tap or card payment method. read more

PetSmart - $36 basic wash no bandana but does the basic wash - Pet Training Near Me - Riverside, California

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Solid 4 stars consistently. My biggest gripe is things don't often ring up accurately. Something may have a sales tag on it, but it rings up full price. Not all employees honor the "sales" price. Also, I've had issues using some of their promos online and in-app. So I have to come in to try to use it. In those cases the employees have been helpful. read more

If I could put -0 stars, I would! I had my fur babies brought in to be groomed. Against my better judgment, they were taken here! The incompetence is mind blowing! Unable to trim nails?! That is the basics of grooming! Don't expect them to get their ears cleaned. Their tails cleaned (for those who have bulldogs) I have no proof of grooming other than the enormous bill for doing absolutely NOTHING! DO NOT TAKE YOUR DOG'S TO ANY PETSMART!! read more

Very disappointed with gromming, I took my 3 puppies for a bath and trimming and the girl Alisha didn't treat my puppies nicely, she pull them inside and I told her you are shocking them, my golden doodle Lexy supposed to be with another girl, so Alisha took her and I clearly told her take your time and don't shave her, I don't want her bold or the hair short, so when we picked up our puppies we were mad seeing our baby all shave and patches everywhere, I HIGHLY NOT RECOMMEND living your dog with her, but Brianna took care one of our puppies and she did an good job, i recommend her plus Breanna is a loving girl and will treat your dog nice. Don't schedule with Alisha 0 starts for her. So disappointed plus she charged me double for the time, she could have brush her instead of shave her all. SMH Bad experience with that girl.. read more

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Came in to make an appointment for Jellybean this Sunday for a spa treatment! Her first one since she's only 6 months old but the first one you need paper to show the shots were given! Bummer!! read more

PetSmart - Added this sail fin platy to lil Princess aquarium. - Pet Training Near Me - Riverside, California

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if i could leave 0 stars i would !!!!! at first i wasn't going to say her name but wendy hurt my dog and disnt say anything not only did she butcher his haircut !! but she also cut my dog in the face and didnt say anything !!! and you know you hurt him !!! he has a gash in his face theres bo way you didnt see it. i called to complain right after the service they said she would be in until sunday but the would eat the message today is sunday i didn't get a call back or anything !!! wendy you know what you did !! that's why you wasn't there when i picked him up that's why you didn't call back on sunday !!! read more

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Tried the grooming for the first time ever. Since we have a 12 week old golden retriever puppy and it just horrible. Paid about $60 and the whole reason to bring a puppy to the groomer so they can get used to it right? Oh the groomer (Eve) told us to get him used to holding his paws (like we don't do that already?! And to cut his nails at home to get used to it, like the reason for us taking him there is to ALSO get used to the groomers. She couldn't even trim his nails like wtf. Of course it's gonna be a bit hard since he's still a puppy smh. Better find a better groomer who's patient and actually loves pets and loves their job read more

Aly B is the best groomer and always takes such good care of our little Malipoo Carson. She goes above and beyond and always does a beautiful job. Carson is a rescue and can be a little anxious but loves Aly. We are thankful for her care. She is the sweetest human. I won't go to anyone else. She even dressed our little guy up in a Halloween costume to keep! I couldn't recommend her more! read more

What could improve? How about the line going to the back of the store at 6 pm on a Wednesday evening! Every time I come here which is less and less because of the fact that it takes forever to buy one thing, the line is to the back of the store. There is one cashier working with the line going back to the store. Petco is where I go mainly but they can't manage to stop their shelves. PetSmart stocks the shelves but they can't manage to get you out in a timely manner. Eight dogs and seven cats I spent two grand a month on dog food and cat food and pet supplies can't somebody get their act together. If it weren't for the fact then my wife doesn't like to order online I'll be going to chewy.com read more

Perfect so ordered on after pay and my order was never filled but I was charged I was like whaaat. But i reordered and then I called it was ready but I fell asleep and then I realized wow I'm a lose my shit. My items. So I called and again no problem I finally went in. Walked around ask crystal for help she was awesome and then Natalie so awesome she quickly reminded me of who I was and was so friendly the guest service is perfect the team is perfect Natalie thank you oh I actually thought the order was wrong like really where is this and then Natalie said check it and she was absolutely right I was wrong I made the incorrect order but still I was satisfied because my fish love it. Thank you Natalie thank You PetSmart read more

I come to this store frequently and wanted to try out their grooming services. Regret that decision my dog can barely open her eye and I have never had this problem. The length of the appointment is 3-4 hours and I'm sure they do not give dogs a bathroom break or water. I will never go back to this store. Be careful who you let groom your dogs. read more

They close at 9 and wouldn't let me buy a fish at 8:30. But the guy working let the people right before us purchase multiple fish and then just walked away. When we asked him to help us he said "ask the cashier" when we proceeded to ask the cashier she said "the fish section is closed" didn't know that was a thing but ok. read more

I love this place and I come in here weekly. They really need to fix this line being so long every time, I get it gets busy but this is happening way too often. read more

PetSmart - The long lines here sucks - Pet Training Near Me - Riverside, California

Took my dog in for grooming last month and he came back with fleas and developed an ear infection after going there. My pet has never had fleas or an ear infection until I took him there. A month out now and still finding fleas on my dogs and still battling the ear infection even with prescribed antibiotics. read more

Poor awareness of customers needing help and actually trying to buy stuff and not just looking around. Staff eager to clock out even though customers still shopping indoor. Left a 400 dollar aquarium and walked out. Will not be returning. read more

My dog has been groomed here three times now and on his third visit was told he was "too reactive" and that this setting was not for a fit for him..He is 6months old and not the first or second visit was anything bad said about him by Brianna D. But this time was groomed by mikayla and now he's not allowed back..On top of that the cashier was telling me about how bad the collar I BOUGHT THERE was bad for him because of the tugging ? It's a non tug collar ! WHAT?! A store of Karen's read more

PetSmart - And they added a $20 fee - Pet Training Near Me - Riverside, California

This PetSmart has to be the worst managed PetSmart anywhere. I think they think that COVID is still a thing. ALWAYS One loooonnng line of customers waiting for the 1-2 check out people. Also, it is ABSOLUTELY FILTHY on the outside sidewalk. I mean, BAD. Trash, smeary, greasy looking spots, trash, trash and more trash! Hey STORE OWNER... do you have NO PRIDE for your store and how PetSmart presents itself? I feel sorry for any animals in this poorly managed store. Rancho Cucamonga store is a world of difference. read more

PetSmart - Filthy sidewalk and trash... pressure wash!! Yuck! - Pet Training Near Me - Riverside, California

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Well. My granddaughter and her boyfriend a couple days ago Picked out a rescue kitty to purchase! They went back to purchase. The guy came to help them. 30 mins late. And they said seemed to be in the twilight zone! Paid 27. Not bad. Well they brought kitty home. We separated the new with ours. The cats the next day met. New cat ran to ours to bite his neck. Then boyfriend had a reaction from new kittys dander. We called the store need to bring back. PetSmart said and girl. Rude. Laughed to I don't think anything was funny. She said u have to email rescue. How odd. No phone number. Well next day email. A girl met at store. Took cat. This is the oddest I have ever heard. No phone number terrible could not take cat right away back. Where is the 27. We want the money back. Never would I recommend this store or to adopt. You can't call. And PetSmart doesn't back them up and help. Petco. Has to be better. We still want the money back for the cat. TERRIBLE CUSTOMER SERVICE read more

For some products can be expensive but for the most part Petsmart is a really good place to take your pets for grooming as well as just shopping for every day surprise. They have so much to offer! Currently lines are long due to COVID but they have amazing deals and it's a nice clean place! One of my favorite places to take my pets after they have behaved!! There grooming specialists are terrific! I took my 5 month old frenchie and my German Shepard! I for sure give the salon a 5 star! read more

PetSmart - Puppy - Pet Training Near Me - Riverside, California

So now that my daughter has a puppy this has become our second hangout. I feel bad for the staff because theirs always a line. They move pretty fast and all the employees on the floor are very helpful. If they see you looking dazed and confused (me in a pet store) they always ask what they can help you with. The ease of finding what you need makes this store one of my favorites so far. read more

A huge line with one cashier, who by the way was very nice and kept apologizing for the long line, she ask the manager for help and his response was I need more payroll. A great manager would off hop on real quick and help but instead he when in to the office. read more

PetSmart - Line. - Pet Training Near Me - Riverside, California

I bought a "Male" guinea pig that ended up being a pregnant female. They were supposed to get my pig fixed after she had the babies and it hasn't happened. They were very quick to take the babies and resell them, but I'm still waiting on my appointment since the beginning of this year. read more

Every single time I come here there's always one register open and like 10 people in the line. And I've seen that most of the time and there's plenty of workers on the floor. If they're under stuff, they should hire more people. I really dislike the reptile selection. All their food is always dead. Everything is always an organize throughout the whole store. Customer service sucks. I've dealt with this first had when there's a line of, however many people and all the employees, including the manager up in the front, and not acknowledging anybody. And unfortunately, this is the only Petsmart in the area, so they really need to get a new management and I am employees. I actually want to work. I've dealt with customer service before it's not that hard. read more

THE WORST EXPERIENCE EVER! DO NOT TAKE TOUR PETS HERE FOR GROOMING! I dropped off my pup at 1:45 and was told it could take 2 hours. No problem there I understood since it was a Saturday and the place was packed! I showed up 2 hours later and they told me that my dog still wasn't washed. They then asked me to come back one hour later. He had been sitting in the crate for 2 hours and no one called me. They then walked out with my dog and said he was already washed. I looked at him and he was still filthy. Ears where full of dirt, he had sand all over him and the worst part was he had a deep cut under his throat. There was no haircut involved just a simple wash. I was very disappointed when she handed me the bill. I refused to pay since I know for a fact nothing was done. I will never go back there again. read more

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Honestly had the worst experience with the hair groomer who cut my Poor puppy's hair she asked for a picture of how I wanted her hair then proceeded to do whatever she wanted with her, my baby looked nothing like the picture honestly broke my heart this was her first hair cut and I was so excited to see her but it was horrible. The showers for the puppies are amazing I love when I get her showered here but hair cuts you are honestly better off taking them else wear. I will put a picture of the hair cut I wanted then her before and after just to include I took her to her appointment at 5 pm and we did not leave until 8:10 / 8:30pm and this is what we got. read more

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The stars are for the store itself, I walked in To pick my dog up from grooming (iliana does an amazing job and iam very very picky about who I take my baby to) and the register girl (a heavy set black woman with an Afro) yells at me to bring her my bag which is literally a poop bag with a leash in it and she's like you need to leave that here,ok first of all you don't need to yell at me, and second of all no I don't. I politely said it's just my dogs leash and she rolled her eyes and said oh.. yeah that's what I thought. And then the line was literally down the aisle around the corner and took 20 minutes for check out because there was only one cashier. read more

This rating is for Banfield pet hospital located here . The lady at the counter not head on but around the corner was incredibly rude. I inquired about pet vaccinations and she immediately said "we don't take walk ins" I said okay well I'm just trying to make an appointment.. can I do that? Begrudgingly she said yes and told me they're booked till September. Not her fault I understand but when I told her I have a 10 week old golden that needs his second round of shots all she told me was "good luck". She then proceeded to tell me I wouldn't be finding an appointment anywhere else either... I was planning on making this my primary hospital for my new pup but forget it if people like her are responsible for care here. What a miserable person to be that rude to a complete stranger... especially considering the reason I was there. I'm just looking to do the best for my pup and it's not like I was asking difficult questions. I was there for all of 2 minutes and she managed to completely change my mind about this place. read more

Niki was my pets groomer and she did a fabulous job I will continue to ask for her again read more

PetSmart - Floki just waiting for Santa's visit - Pet Training Near Me - Riverside, California

Every time I come in here there is always one register open. Suggesting management to better review their coverage on the floor and maybe time management. read more

Lisa that works in veterinary service has flawed customer service skills. She yelled out. in the intake room, to calm down, and I told her don't talk to me like that. She informed me that she was talking to my dog. Really? OK. Either way is unacceptable and inappropriate. Additionally, you were perceive that the bulging eye veterinarian, Dr. Brouchet, had better customer service skills. Unfortunately, this did not occur. She didn't even introduce herself upon entering the room and talked over me incessantly while I was trying to communicate with her regarding my dog. I definitely will not be back! Good Luck. read more

I usually come in the evenings and I've never had a problem with staff being this rude. I came in this morning and the morning staff really fall short. I had two employees yell at me about two minutes apart. One while shopping and the lady at the register. There were a lot of people in line, the line was not forming where it usually forms and the cashier hollered at three of us to move that that's not where the line is suppose to form. We just looked at each other like wow. I put down my cat and dog food down and walked out. read more

Savanah on cash register was very attentive and friendly. She recommended me to become a Petco member to get all the goodies and treats that come along with it (: currently fostering some little nuggets and thanks to Savanah I'll be saving some $! I hope she gets the recognition she deserves as she's very fit for the job. Great customer service skills and has earned a returning customer for the store :p! read more

PetSmart - Tiny boi - Pet Training Near Me - Riverside, California

The best Petsmart store ever! They're very nice, service was amazing and everything is just perfect! I came in to find an XL coat for my dog & they had went extra measures to look through the box and found it for me! I was definitely so happy and made my night :) Thank you to the 2 ladies that helped me. Also, the lady at the register too!! she's super sweet & very welcoming!!! You guys are the best!!!! read more

I cant believe that during the busiest time of the day they pnly have one checkstand open. The line went all the way to the back of the store and apparently there were noone else t I call. Further insult cashier was on the phone entire time she was helping customers. Petco would have been a better choice, they at least have the proper staffing read more

We have been bringing our baby here for several years to be groomed. She always gets so excited to see the groomers and they all know her by name. Today we picked her up to find this, a split bloody paw. Nothing was mentioned at first until my boyfriend looked down and saw the blood. They are claiming that she was trying to claw her way out of the cage... sorry PetSmart I don't buy one word of that. The truth would have really been appreciated read more

PetSmart - Bloody paw - Pet Training Near Me - Riverside, California

Apple Pay changes the last four numbers of your cc on your receipt! Keep a look out!!!! Situation was simple I had my unused item, Visa card I purchased the item, and my receipt. Cashier and manager both refused to do the return because the card numbers didn't match. Let them both know that I used Apple Pay. Asked if that would effect anything? Manager said no. Manager huffed at me said she was going to the back to check the system. At this point I'm extremely upset, so I told her not to huff at me. She went to go print out Petsmart return policy. The cashier pointed out in front of me trying to "whisper" to the manager that I bought the item at Mira Loma. ( which isn't a crime I only went to this horrible Petsmart because I was dog sitting for my sister she lives closer to this poop Petsmart) Told the manager I could pull up my credit card statement. Show her my purchase that has the store information of the original purchase plus the total amount. She kept saying the numbers don't match. Told the manager to give my information to the district manager because this was outrages. It's been over two weeks, he or she has yet to call. (Guess it really shows they didn't care or that person never got my information) All in all turns out that Apple Pay does change the last four numbers. Called Mira Loma told them what happen, they told me to go back to their store and they would help me. Part of me feels like I was discriminated against because this location is in a high crime area, I am a minority. Instead of helping me find a solution they automatically assumed I stole the item. By the way I called chase they were ready to cancel the whole transaction because by Petsmart logic if the last four numbers don't match and I never made that purchase with that card than it's a fraudulent charge on my card. Of course, fortunately Mira Loma was able to solve this problem for me. Advice for this location promote/hire managers that are driven towards customer service plus have the maturity to handle such simple situations. read more

Had a grooming appointment with Ashleigh L. Do not make an appointment with her. I called ahead to ask if she knows how to trim Pomeranian hair and she said yes. Asked her specifically to NOT cut. I asked her to only use scissors to trim off the excess about 1/2 of an inch if possible and she shaved him. NOT ONLY THAT, she did a horrible job at shaving him. I did not realized until we got home but she could not even shave him evenly. Missed multiple spots. Horrible hair cut in general. Pomeranians are not supposed to be shaven so the fact that she shaved his hair means she FUCKED his hair up forever because it will never grow back the same. Just don't make an appointment with her because she won't do what you asked. Messed up, tried to fix it and made it worse. Attached are after and before photos. read more

PetSmart - Pet Training Near Me - Riverside, California

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Brought my puppy Dakota in for a bath and emphasized the importance of having her nails trimmed. The technician Samantha brushed it off and was like yeah I'll trim it a little, I pointed out that Dakota has clear nails and they are easy to cut, her nails grow quickly and I would like them to be trimmed. Samantha looked at her nails and said "oh they aren't even long". Mind you her nails touched the asphalt on our walks. When it came to pick up Dakota her nails were barely touched. When Samantha came out she said "I did cut them" when I made a comment about how it was barely touched. She was quick to blame my dog and say "oh she's wild she doesn't sit still". Bella was working the register and offered to help, she brought Dakota back and I could see through the door that Dakota hardly moved while Bella properly trimmed her nails. In addition to that, we did not receive the bow/bandana that is suppose to be included in each visit. Bad experience. read more