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    PetSmart

    2.9 (44 reviews)
    Open 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    A parakeet with a broken leg left bloody and stuck to a toy.

    Let a poor parakeet suffer and remain STUCK to her toy for who knows how long before doing ANYTHING to help her! She was bloody from trying to free herself. No one on staff helped her until customers complained. THEN they moved her to the "back of the store" out of sight and are making her wait for 2 MORE DAYS until they say THEIR vet can look at her. A vet from a local well know and respected hospital (Blue Pearl) who works with birds offered to see her same day but Pet Smart REFUSED! They let her continue to SUFFER instead!

    Wrong dog, Wrong Time, Right Day
    Mel E.

    Petsmart Appt Screw Up 2.19.24 The afternoon of Sunday, Feb. 18th, I went into PetSmart grooming salon to schedule an appointment on Monday, Feb. 19th at 11:30 AM for my dog, Bandit. Vanessa told me that Bandit's appt was all set and she would see me at 11:30 AM the next day. Then I received emails from Vanessa for: Confirming the appointment: 1#. Wrong dog, wrong time, correct day. #2. Wrong dog, wrong day, wrong time (appt. was for 11am on Sunday, Feb. 18th and I received the email on Feb. 18th at 5:03pm SIX hrs after appt. day/time! I called, spoke with Vanessa, told her the appt's were for the wrong dog and the wrong time. She told me to just bring in the right dog at 11:30. I asked for an email confirmation, she said her system would not let her send it. Next I received a cancellation for the #3. right day, right time, wrong dog. Then a confirmation for #4. right dog, right day, wrong time. Then Email cancellation for #5. wrong dog, correct time, correct day! Petsmarts email confirmation indicates 1-2 hrs for appt. I called after 2.5 hrs to see if I could pick her up. Vanessa insisted she told me 2-3 hrs. Received #6. "Bandit is ready to pick up" three hours after drop off (see pic #4 - 1-2 hrs for appt). 7. Appointment emails I received on 2.18 from Petsmart! When I went into Petsmart at 2:40pm to pick up Bandit. Vanessa told me that because I was so difficult to schedule and had an issue with my dogs pick up time being more than 3 hours after the appt, she had gone to her manager and Bandit was not allowed to come back for grooming. Unbelievable. I had moved to KC in July and had taken both dogs before to this Petsmart for grooming with no issues. Maybe 1 out of 15 of my reviews are negative. I could not let this one go without alerting others to avoid Petsmarts mistakes and miscommunication. Vanessa blamed this on ME! Maybe she was having a bad day, maybe she is new, but very confused and defensive about the mistakes when scheduling Bandit. I really tried to help her, told her "there is a solution for everything so let's try cancelling the first appt and then reschedule for the right dog, right day, right time", etc.

    The store is arranged in easy to find categories. The store is large and the isles are wide. It makes it makes it easy move around the store and it's spacious enough to accommodate multiple shoppers along with their fur-babies. Their staff is excellent, friendly, knowledgeable. They have a huge selection in every areas for the comforts of home inside and out. They have a wide variety of food to treats, collars and leashes to a huge selection toys for play or training. Everything you could possibly need or want for travel. The list of products could go on and on. BUT, I can't end this without mentioning they have an in-store full grooming service. The store I shop at also has an animal hospital. If I could give this TEN STARS, I still don't think that would be enough

    Our new rescue looks like a show dog after the furminator at Petsmart in Olathe Kansas.
    Bella H.

    The groomers here are amazing and kind. Extremely patient with our newly adopted rescue Shepherd. The furminator treatment is worth every penny. Five years of neglect had left our new rescue in horrible condition. When the groomers were finished, she looked like a show dog.

    Marco the shelter pup, checking out the toy selection up close.
    Jessica C.

    Marco got a play day outside the animal shelter today to check out the toys and meet some fellow fur babies and their parents in the area. He came all the way to Kansas from South Carolina after the hurricane hit and is available for adoption to a loving home at Unleashed Animal Shelter. Or just stop by to bring him for a walk and a trip to one of his favorite PetSmart stores.

    Do NOT EVER purchase a bearded dragon or any other reptile from this location!! We purchased a "fancy" bearded dragon in September 2022 and it was sick when sold to us with an incurable disease, Adenovirus (AVD). It is a highly contagious virous most likely from the vendor they buy from, and dont bother vetting. So now I have a house full of kids devastated that their friend is dying and it's all due to the fact that we were sold it that way. Reached out to customer service, was told that my Olathe location would reach out to me but never had, almost a week out. Who knows how many other families are being heartbroken because of this greedy negligence. I plan on forwarding ALL of my high-dollar vet bills to Petsmart to trust they will do the right thing and reimburse me for the hundreds of dollars spent verifying what Petsmart knew was wrong from the get go. This corporation should be absolutely ashamed of themselves and utterly guilt ridden for selling dying animals. Absolutely gutted. The photo of the dragon attached should be about 3x size and we expect it to die any day now/ NEVER BUY A DRAGON FROM PETSMART. Ever.

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    12 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    He came all the way to Kansas from South Carolina after the hurricane hit and is available for adoption to a loving home at Unleashed Animal Shelter.

    Mentioned in 2 reviews

    Read more highlights

    The Puppy Parlor - Before Haircut

    The Puppy Parlor

    (45 reviews)

    This was my first time taking my dog Jack to the puppy parlor in Lenexa. Usually, I take Jack back…read morehome since I'm from California, but recently moved to Kansas City. I was a bit nervous to see what groomers were out there, but I saw that this place had excellent reviews and in this case, it was an emergency I had found a tick on my dog and wanted to make sure that we took precautions got him groomed and treated. I called the puppy parlor and right away. They booked me for the first availability that they had the same day. It was a miracle and I was so grateful to be able to get a spot. They were very professional and thorough. They asked me questions about the dog. If I had any concerns, they listed the pricing over the phone of their services so I had an idea before walking in once I got off the phone they sent me a confirmation text and a form to fill out that was super easy to do any additional questions that I had the team was on and super quick to respond and pass along any messages I have for the groomer. When I got to the location to drop off Jack, they were very friendly super quick with checking us in the groomer came out and she was amazing. She made sure to introduce herself to Jack. She went over any concerns that I had or that she has regarding the grooming, great communication skills overall, and I'd love that she made sure that my dog felt safe with her before she took him. She even got to ground-level to introduce herself once I dropped off Jack. They let me know that they would call me and then I can go pick them up. They sent me a text once he was ready and I went to go pick up Jack once I got inside they immediately brought him out and he looked amazing. He was clean. He was happy which is overall the best thing that I can expect he didn't seem scared or skittish he seemed confident and a happy pup. The grooming came out. Perfect he smelled amazing his nails and everything was done perfect perfectly. I am thrilled to have found this place and will definitely be coming back for our regular grooming. Thank you so much to the team and I look forward to coming back soon.

    First time visit and everything was great! From the first phone call setting up the appointment, to…read moredropping off, and picking up. My golden retriever tends to be a bit anxious, and she was so happy when we arrived and when I picked her up! 5 stars all around. Thanks to everyone at Puppy Parlor

    PetSmart - petstore - Updated May 2026

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