The self-serve dog wash is barely adequate. None of the aprons actually work -- they should probably be replaced (along with the very old towels). There is one brush available to use while washing your dog. In addition, you need to constantly check the wash temperature as it can get quite hot while bathing your dog. Finally, there are no stairs available to get your dog on one of the drying stations. read more

They brought in a new system which didn't work half the time. They also had a program which allowed a free bag after so many bags. I understand this was a benefit of shopping here. However, they stopped taking previous barcodes because it was necessary to input the bar codes to get credit towards the new bag with this new system that is inefficient. There was no warning except for a small piece of paper on the counter. They have my personal info such as my cell phone number and they could have texted everyone. I won't shop here anymore because of the way I was informed. Others may disagree but this my opinion. read more

An amazing local business who puts the health of your pets first! Definitely worth it to stop in and they'll teach you a lot about what's actually good and what to avoid for pet food. read more

I found this place while running some errands in the area. I was going to go to Petco but decided to give a local business a shot. I am glad that I did. My Border Collie has "old man" breath and it was time to do something about it. the clerk gave me several options and her recommendations. so far the products have been working. I'll probably be back to try their treats (I mean for my dogs) read more

Go Pet Go - Pet Groomers Near Me - Mission, Kansas

We go here to get grain free puppy food for our toy poodles. They have many options of natural foods and treats to choose from. We will be back to try the dog baths and nail trim service. read more

Not super impressed with the Self Serve Dog Wash. I've been here three times and it's gone down hill each time. I brought my two dogs earlier this afternoon and wasn't given any towels, not a big deal I get being forgetful. However after asking for some towels for my dogs, we were given one towel each. The employee disappeared before we could ask for more. I have golden retriever mixes who definitely need more than one towel. Fast forward to the drying process. The dryers seem in bad condition. The hose on the dryer my sister was using kept popping off. The other times we have gone, the drying room was stocked with several brushes and scented spray for your dog. There were two bottles labeled "cologne" but they were both empty to the point of being dry inside. This time there was only one brush and a basket of dryer attachments that was full of dog hair. At this point you can't justify paying $15 per dog for some water, and diluted shampoo. Towels should be made more than available to customers, brushes should be on hand, and all products should be fully stocked. My sister and I live in western Lenexa and were driving all the way out to Mission because we liked the place. That has changed and I'll probably look for something closer to home that better manages their self wash stations. read more

Go Pet Go - Pet Groomers Near Me - Mission, Kansas

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If you're getting your dogs nails trimmed CALL AHEAD to see if there's a wait. They won't take appointments, so I waited an hour to even get my dog in.. read more

The self wash service is nice and the fact that walk ins are okay. However, recently brought my dog here to get his nails trimmed and not sure what happened, but he has been shivering, nervous, limping and not himself since. We even took him to the vet because we thought something was seriously wrong, but they found nothing. Not sure what happened when he was back getting his nails trimmed, but something or someone REALLY upset him / made him limp and we won't be bringing him here again. For the record, as he was being brought out I asked to make sure he did okay and it went well and was told it went fine. It could just be one bad experience and I don't want to blame the whole place, but the experience was upsetting enough for MY dog that I won't bring him back here just in case. read more

This place is so awesome to bring your dog and wash them yourself. Big tubs with great smelling shampoos and then drying stations. The staff are so friendly and helpful. What a fun place to bring your dog especially when it's cold outside. The dog gets clean and has some interaction. There's no need for a smelly dog any longer. They will also trim nails. Great little shop in Mission read more

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After a handful of trips in here, the shine has worn off for me. After a muddy day out at a dog park I took my pup in here for a bath well over an hour before closing and the staff was awkwardly reluctant to let me use the bath. They finally let me do it but said that I need to "go real quick." I rushed through the bath to accommodate and he still had plenty of grass stains remaining, didn't use the dryer and still came out paying full price for a hurried bath. Would've been better to hose him off in the yard before going inside to be honest. We then went again around the holidays and called days in advance to make sure they were open and to see if we needed an appointment. They told us we'd be good. We show up and they were experiencing issues with one of their baths (hard to prepare for that kind of thing I know) and we ended up having to wait a little while for one to open up. I had to ask for the waterproof apron and towels and they pretty much sent out the vibe that they weren't real happy to be working that day. The other thing that I think bears mentioning is that multiple times when I went in, I felt the hard sell on dog food. When they first opened we had a good convo about it and I learned about some new dog foods and that was fine. Then each subsequent time I felt that kinda awkward pressure with food, I told them we're good, we get it online, etc. and that just led to more questions. "Well what brand? Did you hear that's on recall?" I double checked to see and the food was not on recall at all, and hadn't been recalled since 2012. I wanted to love it here and gave it the ol' college try but I'm out, I think I'll do baths at home and for the occasion one out, I'm going to explore some other options. read more

While taking care of my dog is most significant, service with me is also relevant. Each time I have had interaction with the staff here, has been frustrating and cold. It's flat a struggle to get an appointment in the first place. And if there's a mixup on timing for one, they could care less if you have to wait for two weeks for your dog to get in. Offering no reasonable alternatives or even attempting to help, simply giving an less than empathic "Sorry"? That glares with disconnect and total disregard for a returning customer. Having more customers than you can manage well is equally as much of a problem as it is to not have enough. Especially when we pay premium prices. We should expect more. read more

Never take your dog to this establishment. Their groomers are not groomers at all and are "bathers" they are not qualified to be working with dogs. I also made an appointment and the manager was extremely rude and not understanding when I showed up for that appointment and was told that the groomer I had an appointment with was bot able to come in that day. I had to arrange my entire day around this appointment for my dog and this place was everything but helpful. Excuses after excuses. A shame really. The manager affected to basically abuse the day and keep him in a kennel for over 8 hrs. These people obviously do not know how to care for dogs at all and I will never be bringing my business to them again. read more

I love going, my dog, not so much: it usually involves water and soap. The facility is clean and a great selection of food and treats. They showed me around and made sure I had everything I needed to get my big dog squeaky clean. The groomer polished up his nails in a flash. I've never been disappointed with the amenities or staff. One complaint, the hooks on the walls in the grooming/drying room have have been pulled out of the wall and have not been replaced. Please fix this so my dog doesn't decide to make a running leap to the treat area. Overall, great value, clean, good price and great staff! read more

Randy was the most helpful and knowledgeable aid to finding the BEST dog food for our German Shepard mix. Since that day, we couldn't imagine going anywhere else for our dog's nutritional needs. We recently had Denise bath and perform a de-furmenation treatment and the we could not have been happier with the professionalism and care taken here at GoPetGo in Mission, KS. Highly recommend paying this store a visit if you're in the market for a higher quality food and treats for your furry friend! -Brandon read more

They ruined my dog and the rude Gm Stephanie is only willing to refund me 25%. I told her she needed to see my dog and she refused. She said she wasn't going to keep going over this with me and hung up on me. Basically they made up their minds take it or leave it. Horribly managed. No compassion or empathy at all from the staff. The last picture is of him before the butchered cut. I would never recommend my worst enemy to go there. Please pass this around. I will make sure I tell everyone I know and they know never to go there. Also the GM told me his hair would grow back fast. I will be keeping everyone informed on how long it takes his trademark Baird to grow back. Unfair people read more

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unacceptable how they treat their employees, even if there is some virtue to the overall experience of shopping at the store, I implore you to avoid at all costs read more

Shelby is our go to groomer! Our Morkie pup, Mindy, always comes home looking cuter than ever. All aspects of Go Pet Go are professional.

Knowledgeable employees. Megan took her time, explained the difference of the dog foods and answered our questions with sincerity. Great place to keep your pet healthy. read more

If you're a first time puppy owner and looking for somewhere awesome, Go pet go is it!!!! I took my new puppy Tito here for his first grooming and Erica did AMAZING. Everyone was so welcoming and fun. My puppy came out so happy and looks amazing. Can't wait to bring him back! read more

Go Pet Go - Puppy - Pet Groomers Near Me - Mission, Kansas

I've been going to this groomer for the last two years and have had fairly good experiences, although there was one occurrence of swelling after an appointment for which the staff didn't take responsibility. As we all know, there have been a lot of new dog owners and a simultaneous staffing shortage over the last year or so. Normally, Go Pet Go can book customers in a week or two, but for my last appointment, we had to schedule 6 weeks out. My dog looked homeless for little while, but no big deal. The day before the appointment though, Go Pet Go called to let me know that my appointment was cancelled due to the groomer no longer being with us. They offered to reschedule, but several more weeks out. After pushing back, they agreed to put me down for the following week. It was a 10:00 AM appointment. They called the day before to confirm, but had moved the time to 9:30, a time I'd previously let them know I couldn't make. I called and we adjusted the time. Then, when I dropped my dog off, I was told I'd get a call in a couple of hours. I didn't hear from them until 3:30 and only because I reached out to them. Evidently, the power had gone out in the early afternoon and they weren't able to finish my dog. To be clear, they were supposed to have started her several hours prior; having started way later without letting me know they were again behind, they then returned my dog to me half done. Her lower half was cut; her upper half looked pretty much the same, a sort of hair muffin. They then scheduled me for a "touch-up" the following Sunday at 9:30 AM. Sunday morning, at 9:00 AM, a half hour before the appointment, Go Pet Go called and told me my appointment had to be rescheduled yet again. After three rounds and a half-shaved dog, I decided that maybe this wasn't going to work. Since my dog still wasn't done and I didn't want to keep getting reshuffled, chasing down appointment changes, I requested a refund. Go Pet Go refused. No store credit, no refund, no half-refund. I understand that there's a staffing shortage. I'm patient and I know that some things are out of a business's control. I understand that groomers quit. I understand that the power goes out. But at the end of the day, I paid for a full groom that I didn't receive. I was rescheduled multiple times, made time for drop-off and pickup multiple times, and my dog was left in a cage all day and only half-groomed. I think what rankles is the lack of ownership from Go Pet Go's end - no real effort to make things right. Owning a business in the middle of a pandemic isn't easy. Still, I expect fairness and respect, and taking ownership for what you do. It's okay if things go wrong, but you do your best to make them right afterwards. This has been sloppily handled with the expectation that I do all the lifting for Go Pet Go's misses. read more

Go Pet Go is a perfect spot to get treats and food for your pet. There are so many of options to pick from for your pet. Its also a place to bring your dog to use their washing equipment. The staff was friendly in explaining some of products and services they offer. read more

I went with my daughter today to help with giving the big pup a bath. We arrived around 4 on a Saturday afternoon. The staff were very helpful and pleasant. Not only did they help us lift our 75 lb beast into the tub ( he wouldn't walk up the provided ramp)but also stayed nearby to assist if needed. For 15$ we had everything necessary to give him a superb bath and blow dry complete with " cologne." This is a great place to go to bath your pet or purchase high quality treats and food. We will be back and keep up the great work! read more

Katelyn did an excellent job grooming Shorty, who is quite the handful. I called on Thursday and they were able to get me in the next day. Every time I've been in this store the staff is knowledgeable and friendly and they have a nice selection of product. read more

Go Pet Go - Happy dog! - Pet Groomers Near Me - Mission, Kansas

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I love this place! The always do a great job with grooming my dog, even though she's difficult. They have an awesome dog food rewards system and loads of treats at decent prices that my pup loves and I can't always find other places. That staff is always super friendly without being overbearing and are happy to answer questions. I don't even live near the store anymore but will happily make the trip. read more

I cannot say enough about this place. Any time I go in there or call asking questions they answer everything. Their customer service is amazing. You can tell they truly care about the right food, treats, or grooming for your dogs. I always recommend this place to my friends. Cannot get over their customer service read more

I was at another pet store last night and they offer price matching so I had them call go pet go in mission to price match my food, and Megan their general manager answered the phone. She was extremely rude to the nice girl who was helping me and refused to tell her how much their food was and proceeded to threaten her and hang up on her leaving the girl who was helping me in tears. I definitely will never be doing business with Go pet go again and will let all my friends know of this encounter as well. Even if this means spending more on dog food. Horrible way to run a business! read more

Nice folks and fair price for self service dog wash. They also provide the towels and an apron, both a nice touch. But I do have some constructive feedback... if the water coming out of the nozzle is hot enough to scald a dog, turn down the thermostat on your hot water heater. We were warned at the register to turn on cold first and then ease into the hot (there are also signs) but we weren't really prepared for just how hot the water was going to be. Neither was our dog. Needless to say, we were a little rattled when our dog started crying and yelping. read more

I have driven past this place to go 20 minutes out of my way to buy dog food for almost a year before finally decided to just cave and check selection. Was surprised to find not only that the store carried the food brand and type I was already getting, and they sell it in the horse-sized bags my pet needs, but it is also $6 less than I am used to paying. Megan was super helpful and overall I am glad I finally stopped by! read more

We LOVE Go Pet Go! We come here for all our dogs needs! We love how helpful they are with our picky eaters and how easy the U-Wash is! We recommend them to everyone! read more

For the first 2 years, I took our Shih Tszu here (Go Pet Go - Mission) for grooming and everything was amazing. Milo went to visit Shelby every 3 weeks and was always well groomed and the price was so reasonable. Then because Shelby was an excellent groomer she found a better job! We were assured by the manager that she was personally going to assume grooming Milo because I had been a good client and Shelby had asked her to takeover Milo's care. This worked well for two groomings and then the manager left!! After that there was NO such thing as a standing appointment and even when an appointment was made it was not kept. My final straw, when I and Milo arrived for his re-scheduled appointment only to be told that they forgot to write him into the appointment book and it would be another 5 weeks for another grooming time! Done, I'm gone and still looking for a good reliable dog groomer! This is sooo sad because up until this happened I was very happy with the grooming services provided by Go Pet Go in Mission. read more

We have been to this location for the Self Service dog washing bays multiple times. Always received great customer service (especially from Peter) so I decided to give them a shot for grooming. First of all, my appointment was scheduled for 9am, and no one even showed up to open the front doors until about 9:45. This was inconvenient, but I was understanding, as there could have been an emergency or something that was out of their control. When I return in the afternoon, my golden doodle had received the WORST haircut I've ever seen. I was not rude to the groomer about it, I just took my dog and left.... because at that point there's no way to fix a dog that is shaved bare. Before the cut, I let the groomer know that I like my doodle to be fluffy, but since she had some matting around her butt and under her chin I understood those areas would have to be shaved. She assured me that she would leave the hair a little longer around her face ears and head. The ONLY place hair was left was the top of her head..... I have never been to a groomer that has completely shaved a face before, whiskers and all. I didn't even recognize my dog when I picked her up. I know hair grows back, but I'm my dog was suppose to be in a wedding in two weeks and now looks awful. Pictures included from before the cut as well read more

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I've taken my akita to be groomed twice now and both times she's come back smelling and looking fantastic. I feel totally comfortable leaving my akita in their care. The staff is very knowledgeable. read more

I would have given Go Pet Go a 4 star rating prior to the experience I had today. The items you can buy at this pet store are much more expensive than they are on any website, but I have always liked the people who work there and how they interact with my dog enough to go there again and again. I have been getting my pup's nails trimmed and ground down here for about a year and they have always done a good job. The last time, though, there was a different employee and she did not do a great job. Some nails were jagged, which my elderly mother brought to my attention a few days after his trim (she has fragile thin skin and when the dog would jump on her, he would scratch her and draw blood--the reason we get his nails ground in the first place). I took him to Go Pet Go today and was initially told I would have to pay full price because it wasn't the same day or the next day. I asked for a manager and they called her at home. She stated I would be able to get a "polish" for a reduced fee--still $7. After waiting 15-20 min for all this, I was told that the groomer was upset because she didnt want to receive a reduced payment to fix something she didn't do wrong to begin with (another groomer did them the last time). I was told that "it has become a big hassle" because of that. I said thank you and left, deciding to never spend another dollar at this place. Later I received a call stating that the GM had been in the store and gotten word of the situation and offered to have my dog's nails ground for free. No thanks--too little too late. There are too many other places in town to go somewhere that makes a big deal about something like this--especially with the amount of money I have spent there in the last year ($1000+ at LEAST). read more

The nicest, most compassionate and helpful people ANYWHERE! I bring in my chicken-hearted 110 pound Newfie and they all gather around to help calmly lift him into the shower and help in all sorts of ways. I could never get him in there by myself and he's just too terrified to go to a groomer so this store and their staff are just a Godsend! It's so wonderful to have a clean dog....and especially when I can leave all of this big guy's fur there instead of in my home! Love this place!!! read more

Was looking for some new cat food and a friend recommended I try this place. Close to my house, is always a plus. Found the manager extremely helpful and knowledgeable about the products. Got some samples, and the rest is history. Everyone in the house is happy. Thank you! read more

I absolutely LOVE LOVE LOVE this wonderful store and company!!! They have the best pet food with great prices!!! The staff is so knowledgeable and friendly!!! Shelby the groomer is great with my boxer. Always leaves the store a happy pup!! Don't forget to try the u-wash. Just $15 bucks and they supply everything. Best company in Kansas City!!! read more

I have three dogs; one has cancer. So I've come into this store so many times looking for specialty products and asking about nutrition. Their staff is incredibly knowledgeable and friendly. Every single person I've interacted with has been amazing. I absolutely love this place! read more

Due to changes in the original place my dog was groomed at, we needed to find a new place. We had been purchasing food at Go Pet Go on Johnson Drive so we decided we would try their grooming as well. My dog never had any troubles getting groomed or any complaints from her original groomer. We would pick her up and she would jump in the car, pretty as ever. At Go Pet Go, a different story. I received a call that my dog was still wet, but ready for pick up. When I got there they said she was a "little mouthy." We put her in the car (she LOVES the car) and she immediately just laid down and looked away from us. She was heartbroken. Upon getting home we realized that there was a large cut on her leg with newly dried blood. They cut her leg and did not tell us, no wonder she was mouthy! So - I tried taking her to the Brookside Barkery last night and she wouldn't let the groomer get close to her paws. She is now deathly afraid to get her nails trimmed. We have reason to believe she was "quicked" and Go Pet Go did not tell us. I wish I knew what happened in the Go Pet Go grooming room that day, but the gash on her leg tells me it was not good. Now, we have a 1.5 year old puppy who is deathly afraid to get her nails trimmed thanks to that experience. My always happy go-lucky St. Bernard's behavior is enough to tell me people should not be taking their dogs to Go Pet Go so we would NOT recommend the grooming services to anyone. read more