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    PetSmart

    2.5 (59 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Bloody cut paw
    Yvette M.

    *****Beware!!! ***** PetSmart grooming!!! Naples Florida location...Multiple Grooming techs claimed the cages in which our pets are placed in at the store have sharp edges which cut my babies paw !! Very disturbing if it's true!! Brought my fur baby in all fine. Picked her up and all cut up on her paws with no answers and manager asking "what you want me to do about it". So frustrating!!! Horrible management. Will NEVER have my fur babies groomed at any PetSmart again and I'll also make sure to post this everywhere so consumers are aware! Had to request to have my baby to see a vet after being told they would do nothing different than clean it and just put liquid bandaid...ps. Vet put her on a 2 wk antibiotic! Then had to demand a refund of the service which took an additional day to be done. Store Manager was heartless and didn't care about his customer or the well-being of my pet!

    Aslan

    Absolutely adore this grooming salon! As someone who has a giant breed dog, it's incredibly hard to find someone to take him. Especially at a reasonable price. My boy has been going to the groomer, Denise, since he was 4 months old. The best part is that she truly loves and cares for him like he's her own & she always tells me if something looks off! My boy is 110lbs at 7.5 months old, and although he's as sweet as can be, that's a lot of dog. Denise has never shied away from anything I've asked her to try with him and he always comes home smelling wonderful & looking like a dapper gentleman. The best part is knowing how much my boy, Aslan, loves her! I mean seriously, he gets very excited to walk into grooming & follows Denise back to the bathing area without issue. I will be moving within the next year and plan to make the hour drive, once a month, to continue the wonderful grooming experience I've had with Denise. We appreciate your love & care so much!

    Cut on the snout.

    BEWARE Do not take your dog to the grooming salon!!!! I took my goldendoodle here to be groomed and he was returned to me with bloody cut, terrible haircut, and ended up with an ear infection. I also saw one of the groomers mishandling one the dogs in the back by carrying the dog upside down while placing them in the cage. I never post reviews however I completed their survey and provided all the details and was never contacted by anyone.

    Kyra E.

    I was in a time crunch so decided to try out PetSmart grooming. They cut one ear 2 inches shorter than the other side. Each paw is a different length of fur. So I had to spend 30 minutes evening everything out. They didn't cut his nails because he was too rowdy so they said they'd apply a discount, but I had my husband go pay so I didn't realize they added a $26 fee for a "deluxe" add on, and no discount. They did not do anything the deluxe add on specifies. I brought him in 10 minutes late and they said it would be a while until they get to him so he was there for 4 hours and sitting in a cage most of the time. He also came back with FLEAS. Do not take your pup here.

    He just got groomed a couple weeks ago.

    I took my Cavalier King Charles Spaniel for a bath and they shaved his ears completely off. I am a very upset customer.

    stephanie g.

    Mandy in grooming was awesome! She is kind, and you can tell an animal lover. My schnauzer's hair had overgrown, & he developed matts. Due to covid, it had been a long tine since he was groomed. Mandy did a great job! I look forward to taking my other schnauzer to her . Here is a pic of Beckham

    Two passes of a dog brush 10 minutes after Petsmart's Husky Furminator service.
    p l.

    Today's Bath & Furminator appointment was extremely disappointing. Typically this service has taken 1.5 hours... today it took 2.5 hours. When we finally picked him up his paws were "soaking wet" and his coat was still full of loose fur! The picture attached is after two passes of a brush! After 10 more minutes we could knit a sweater with the loose fur! At $77.00 this is a rip off.

    Before picture
    Qunh N.

    Was here for grooming. I have to say I was very disappointed in the way that my dog was groomed. The one thing that I asked for was that she was not completely shaved off. And that's exactly what they did. I was given a chart before she got her haircut and I selected the #7 blade which was the second to shortest length. I did not realize that this means that they would make my dog bald. she was a very hairy girl but I did brush her with a slicker brush, she only had minimal matting yet they still charge me $20 instead of $10. Said they wouldn't take her if she wasn't de matted which I said fine. I asked the gentleman about the hair chart, "should I do the #5 or #7 blade. And he suggested the #7 because the number five "wouldnt be enough for her matted hair". You can search up the petsmart fur chart online for reference but this was not at all what I wanted. I only wanted her to have a shorter coat, not completely shaven and I specifically requested that. I'm only giving this review a three star because everybody there was very pleasant, and I was very pleasant to them back despite really hating how they groomed my dog. For $87 I couldve shave her myself at home, her face was the only part that I liked. Very disappointed

    My toddlers pet hamster, Hulk Smash

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    We love bringing our miniature golden retriever, Kirby, to Amanda for grooming.

    Mentioned in 2 reviews

    Read more highlights

    Designer Dogs by Robin

    Designer Dogs by Robin

    (15 reviews)

    I called on a Monday and had a nice conversation with Robin for about 15 minutes and we set an…read moreappointment for 10 a.m. on Friday. She assured me she was experienced in grooming westies, told me she grooms many show dogs and I was excited to meet her because of her high Yelp ratings. Also, to try out the bakery next door she mentioned. When I showed up Friday for our appointment, she was not there. Finally showed up about 15 minutes late and it was complete chaos! She set off her alarm unlocking the doors and told me to wait while she took care of her regulars although I was the first in line. I politely waited over 20 minutes until she called me inside and said I did not have an appointment but would take my dog anyway. Acted like she was doing me a favor and wondered if I was in the right place. #1 I wrote down her address, date & time when we spoke and #2 she mentioned the Argentinian bakery next door. Oh I how I wish I had turned around and left!!! We discussed a "short westie cut with a pretty westie head", but this was a scalp job. My dog's cut looks NOTHING like a West Highland Terrier - and there was a chart on her wall right by her grooming table with a picture of a westie! His head has absolutely no shape and 4 days later is still razor burnt. The icing on the cake was my dog came home smelling like he did not have a bath. I am just so confused on many levels with this experience from a "professional master groomer". I chose Designer Dogs because of her ratings, past photo/review from someone with a Cairn Terrier (similar to a westie) and mention how kind/careful she was. Unfortunately, I must have caught Robin on a bad day and would not recommend bringing your dog here.

    I booked my appointment yesterday with the delightful, soft spoken Robin!…read more She took such great care at tending to my pups nails... even saying that there were no issues in getting them done quickly. Truth be told she is a master at what she does, this is why it was an effortless experience for my beloved pet. Thank you for your warmth, integrity and gift of being the best at what you do Robin!

    Pet Paradise Naples

    Pet Paradise Naples

    (63 reviews)

    Not much to look at but they take care of my baby dog Could…read moreuse a renovation Love how they have an outside option in the suite kennel so my baby can walk indoor or out at her leisure Love how the vet is here and staff lives on the grounds

    As a fellow veterinary clinic calling about a mutual client, we were shocked by the level of…read moreunprofessionalism we experienced from Skylar specifically, a receptionist at Pet Paradise. We called to confirm if the patient records we sent had been received--nothing out of the ordinary. Instead, we were met with complete silence for nearly two minutes. No greeting, no acknowledgment. When she finally spoke, it was with a rude, dismissive "um... can you hold up?" and a tone that was completely unacceptable. Her attitude was not only unprofessional--it was outright disrespectful. This type of behavior is unacceptable in any professional setting, especially in veterinary care where clear, respectful communication between clinics is essential for the wellbeing of our shared patients. This is not the level of service or professionalism anyone should expect, especially in a setting that involves the care of animals and coordination between veterinary professionals. I sincerely hope this is addressed, as it reflects poorly on the entire establishment. Her attitude was shockingly careless and disrespectful. In a field where communication and compassion matter--especially between veterinary teams--this kind of behavior is inexcusable. It left a terrible impression of the facility as a whole. If this is how Pet Paradise handles basic inter-clinic communication, it raises serious concerns about how they manage more critical interactions. This experience was incredibly disappointing and reflects poorly on their facility. Pet Paradise needs to seriously evaluate who they have representing their front desk.

    PetSmart - petstore - Updated May 2026

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