Absolutely terrible service. I bought a baby bearded dragon and about a month and a half later he started showing signs of metabolic bone disease and I brought it back since I was not about to spend all that money for a vet when I have only had him a month. The store manager refused to give me a refund until my father and I fought with him for an hour. When I got to the store for the refund, he himself told me to never go back and buy an animal from him again. Just with the service I got I wasn't even planning on going back regardless. Point being they have no customer service and they don't treat their customers and animals very well. Just in my opinion. read more

I have been going to this location to have my French bulldog groomed for almost a year, and have had a great girl named Megan taking care of Harry. He's used to her and I am too! Always does an amazing job! Well this past Friday I was told after she finished that she could no longer groom Harry. She is only allowed to take "grooming" dogs and not dogs who dont get clipped. I had her ask the store manager who also said no,and the grooming manager,who had done Harry twice when Megan was out,but did not do as good of a job. Did not go the extra step and check her work like Megan always has....I am upset and furious at such a ridiculous policy and how rudely I was treated. I spend an average of $60. every time I'm there and tip an extra $10.,which is no less than a groomed dog would be charged. I always took Harry to a groomer at a Petsmart in Burlington MA before I moved to Naples two years ago snd they NEVER discriminated against the breed or what they were doing to any dog. I think they're disgusting and will never go back there again and will make sure everyone I know doesn't either! read more

I have always loved going to Petsmart. When it comes to dog food, their options are significantly healthier and more cost-effective than Petco. Their fish specialist John really knows a lot about Bettas and was very helpful in teaching us about ours. Also, join the rewards club! You will save a lot of money. The only real downside is that the building could use an upgrade due to age. But great service and great product! read more

The manager of this store is extremely rude to customers. She denied that the store had ever stocked the item that I wanted to purchase although I have been buying that particular dog food for over 6 months, this was particulary annoying because it is a prescribed make of food that can only be bought with a prescription card which was provided by the vet at Pet Smart. The manager would not look me in the eye when speaking to me and seemed to have no idea of how to treat a customer. Will not be using this PetSmart store again. read more

We love bringing our miniature golden retriever, Kirby, to Amanda for grooming. She is so wonderful & caring towards him. We also love how she pays attention to detail & makes him feel comfortable during his stay with her. She is amazing!!! Highly recommend her!!! - The Theriault Family read more

between 3 "pet" supply stores.. petsmart has a pretty good selection of products... so you can find what you need or are looking for here... read more

Every time I go into this petsmart I'm always greeted and I get great service .i bring my dog for grooming and the care is the best in Naples , my groomer Antoinette is always smiling and friendly , and shows great compassion for my dog .some of the reviews on here are comical , go get your dog groomed by Antoinette or honestly anyone in that salon they all seem to be a great team. read more

I will say, after several visits to Petco and not having any help, I left Petco and went to Pet smart. The employees always greet you with a smile, are very friendly and help you find what you need right away. Customer service is above and beyond!! read more

This is a small location for a petsmart and the parking is limited. However they still have a good selection and manage to get customers checked out quickly. read more

I went to this store originally to purchase a pet mouse. I called earlier in the day, and they claimed to have 2. After arriving, there were no mice, but chinchillas, rats, and hamsters. I left and decided that I would wait and actually get a mouse. On my way out of the parking lot, I broke down crying. The level of care these animals got was probably below that of someone who had been kidnapped. The piss smell hit me like a wall of bricks when the enclosures were opened. I actually gagged end my eyed watered; the employee didn't seem bothered whatsoever by it so I'm going to assume it's a frequent thing. They claimed to have cleaned them the day before but I call bullshit- rodent pee does not build up that fast. They had multiple hamsters in some which would cause fighting. I asked the employee some questions just to see how educated they are and they are absolutely not trained at all. The live animals are definitely not socialized at all. I had Caramel for about a month and a week before he passed. A friend of mine in New Jersey got a mouse from Petsmart and the same exact thing happened to them. All of the animals from chain pet stores such as Petco, Petsmart, and Pet Supplies Plus come from a rodent mill called Sun Pet. Please do not ever support any of those stores, especially by purchased an animal. read more

I've taken my two yorkies to PetSmart at Coconut Point mall. I had a wonderful experience with the groomers at first. After a while, I began to notice that the groomers where clipping them to the point where I found wounds on them. (I wondered why the dogs were anxious when I brought them there.) The groomers clipped so close, they were shaving skin away. The groomers didn't even tell me. I just happened to see my pets leg and the other ones stomach. I could no longer take them for anymore torture. I love my babies. They also upcharge you to death. I would never take my pets there for a groom ever again. read more

this place is no good very good. i am come from pakistan and am no please happy with this store service in this store. expect more from american store but am very disappoint. may ALLAH punish you for the way you treat his children. read more

Do not go here I i had an incident gave my dog the wrong type of soap allergic reaction then crated him was supposed to be express because he panics paws full of blood then second incident my dog was attacked and they admitted they should not have put a 75 pound pitbull in my dogs face while 2 girls held him down doing his nails could not move I freaked out did nothing Melissa from Pet smart going towards Marco Island on 951 the new one one rude and heartless blamed Pine ridge for putting my dog onto them then admitted they were wrong afraid of a law suit played games claimed my account was blocked because they knew they were wrong and afraid Krystal at pine ridge is as much to blame admitted should have fired the employee but did not witness everyone else did and the customers agreed walked out cancelled their accounts going to private groomers corporate won't respond or take responsibility trust me wants you're money a patient in my office their dog was just attacked do not go here they want the money no serious care for our furbabies turn over money making shop period I now go to Big Cypress Animal Clinic Doctor Randall been around forever and petsmart costs more Dr. Randall and his associates take you're dogs temperature and private room for bath and grooming all you're pet needs and unbelievable vet had his own television show for dogs everyone I talk to goes their trust me petsmart does not care and truly sucks they were let my dog get attacked promised they do not let other dogs go nose to nose that's the first thing they are taught in training then admitted they screwed up pay attention they claim they do the right thing they ignored it and look what happened unbelievable sick and discusted my dog suffered a vicious attack read more

PetSmart - Pet Stores Near Me - Naples, Florida

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Walked in to have my dog groomed and while waiting for the receptionist one of the groomers was screaming at another dog, left with my dog immediately. read more

STAY AWAY!!! Terrible experience. Brought in a Wheaten Terrier who admittedly had several knots and a needed a long overdue grooming. They called and said they would need to shave her close and I indicated that I would Ok but asked them to do the best they could. They used a single clipper guard and shaved the dog extremely close including legs and head (areas that were not matted). Easy for them but the dog looks ridiculous. Charged $75 ($25 more than our groomer back in Milwaukee suburbs who has been grooming the dog monthly for the last 6 years.). I would never go back to Pet Smart or any other chain operation. I will stick with caring independent operations. read more

If it were possible to leave zero stars, trust me, I would. I have NEVER left a review before, no matter how dissatisfied I have been with a service, but my experience at this PetSmart truly deserves it. My wife and I took our dog to get groomed and we were completely dissatisfied. He looked horrible. $76 and they did a terrible job. We vowed not to take him back and because, again, I am not one to complain we did not say anything. Fast forward to 01/31/2020, my wife receives a call from PetSmart groomers informing us of a promotion they were going to be having for Cocker Spaniels on 02/27/2020 and my wife, at that point, let her know that we were not interested because of the horrible grooming job they did before. The employee stated she was going to inform her supervisor and have them give us a call. A few minutes later we received a call from the supervisor, I believe Carol, and we filled her in on our last experience and why were not interested in the promotion and she told us she would be giving us a $76 credit from what we paid last time so essentially our 02/27/2020 grooming would be free, if we would try them again. So we agreed. What a mistake. We took our dog to the appointment and at the end, they handed us a bill for $83. We told the groomer along with two other employees that were there what we had been told and promised on that phone call on 01/31/2020 and she stated there were no notes in the system so there was nothing she could; that we had to pay and then reach out to the manager, Carol (again), the next day. So we did. Today. And she was rude and unprofessional and, basically, called us liars. SHE made a mistake and had the audacity to call my wife and I liars because SHE did not do her job and put the notes in the system. So, here we are. Waiting to hear back from Carol as she "tries" to get a refund from corporate. What a joke. read more

This review pertains to the new PetSmart in south Naples at 951 and 41. We booked the first grooming appointment of the day for a our dog and when we dropped him off, they told us it would be about 3 hours. We called after 3 3/4 hours and were told that they were working on him. Finally after 5 hours and complaining, he was ready. We questioned how it could possibly take 5 hours to groom a mini Goldendoodle (12 pounds). We were told that the groomer had three dogs to work on at a time and it took longer. 3 dogs??? She said that was standard even though he was the first booking of the day. When we picked him up, the job was mediocre at best. Never again PetSmart. read more

took our yorkie there for his grooming, and he is not easy to groom. Tons of thick hair. They did a really good job, I was very satisfied compared to some of the other cuts that he has gotten at other places. Hope the quality continues! read more

Had our Golden Doodle bathed, nails clipped and trimmed. Went over all that we wanted as far as trimming and how far the hair was to be cut on body, legs, face and tail and trimmer agreed it could be done to out liking. When we came to pick him up it was a disaster. Shaved down to as short as possible except tail. Said he was matted and this was the only option. This was not what we were told on initial interview discussing what we wanted. I know it will grow back but the poor dog is licking all over, possibly because it irritated his skin. Never will return. CJS read more