Charles seemed to have had a great experience. The shop is conveniently located. With easy access…read moreto most of Naples, opens on time at 7am and closes at 6pm to day board for a very reasonable price.

My dog came here for a try out and this was already hard for me. You have to understand that we are…read moretogether about 99% of the time. However they were very friendly and he did fine. I will definitely call them if I ever need daycare. The amount of dogs in the group was not large and they were all medium and small dogs. My fear was a mixed group but thank god no large dogs. For boarding however this was not living up to my expectations so this is not for us. My dog sleeps in my arms, in my bed, so even I wasn't shown the facility, the description of separation panels in a room of crying dogs is gonna terrify my spoiled brat. But for daycare they are definitely on speed dial!

i recommended dees to a family member and was very happy with the haircut and how the dog was loose…read morearound other dogs even she was happy and she panics with thunderstorms I was disappointed that when they picked up the dog her collar was sent home with another dog. I don't understand that happens.

I was very impressed with the staff's response. I had called and left a message and responded…read morewithin a couple of hours and we were able to set an appointment. Unfortunately, I've had to cancel that appointment, but I look forward to seeing them in the future. The reason I wanted to leave this review is because so many people will never call you back. Not only did they call me back. They were extremely polite and they did everything they could to work my pet in. That's the way business should be done. Thank you very much for being so professional, and responsive.

Friendly, knowledgeable staff. Clean. ComPETitive pricing. I have brought my dog in 2-3 times so…read morefar and was pleased with the results. I will be back soon!

We had a scheduled appointment, we show up on time, we liked the groomer, and tipped her well. The…read moreowner who acts like a drill sergeant and repeats herself constantly saying "I'm the owner" Will not let you speak to your groomer! This a a huge problem and concern for us, as the owner is NOT cutting my dog, therefore i personally want to speak to my groomer ! We don't just drop and run and we want direct communication with our groomer! Not through the owner! We were told to leave by the "owner" so we did just that! I would tell folks beware

The young girl was nice but the lady came out of the back to take part of my order away bc "it has…read morea name in it/reserved", which was not the case at all. It had no name on it and no sign of being on hold for another. I was already paid, but she had to take back my product and refund my card very rudely. Because of this, I will never return. Thanks

I absolutely love this store and tell everyone about it. The staff is inredible and so…read moreknowledgeable. I have a 5 year old lab who has a lot of allergies and they have helped me and been my savior. they have an geeat selection of food, treats, and toys. my dog loves coming in with me as well and about loses his mind when we pull up. I also loved the raw food classes they do. I learned so much and was able to implement it into my routine for my pet. this place and the staff are 10/10 and I couldn't say anything more positive about them.

Kathie and her daughter are just awesome my little Nicky had leg surgery and after his surgery I…read moreknow it would be hard for her to groom but with patience and care her and her daughter where able to groom him. I would highly recommend Kathie she will not disappoint

Kathie is amazing! I am so happy to have found her and that she agreed to groom my Little Steven…read more We just moved here and finding good groomers is hard. Finding excellent groomers like Kathie and her daughter is rare! The hair cut is even and Little Steven is happy to go with them. After the spa treatment they give him he enjoys his afternoon nap. Below are pictures of his grooming in May. He gets groomed once a month. Thank you Kathie's Mobile Grooming Spa!

I called on a Monday and had a nice conversation with Robin for about 15 minutes and we set an…read moreappointment for 10 a.m. on Friday. She assured me she was experienced in grooming westies, told me she grooms many show dogs and I was excited to meet her because of her high Yelp ratings. Also, to try out the bakery next door she mentioned. When I showed up Friday for our appointment, she was not there. Finally showed up about 15 minutes late and it was complete chaos! She set off her alarm unlocking the doors and told me to wait while she took care of her regulars although I was the first in line. I politely waited over 20 minutes until she called me inside and said I did not have an appointment but would take my dog anyway. Acted like she was doing me a favor and wondered if I was in the right place. #1 I wrote down her address, date & time when we spoke and #2 she mentioned the Argentinian bakery next door. Oh I how I wish I had turned around and left!!! We discussed a "short westie cut with a pretty westie head", but this was a scalp job. My dog's cut looks NOTHING like a West Highland Terrier - and there was a chart on her wall right by her grooming table with a picture of a westie! His head has absolutely no shape and 4 days later is still razor burnt. The icing on the cake was my dog came home smelling like he did not have a bath. I am just so confused on many levels with this experience from a "professional master groomer". I chose Designer Dogs because of her ratings, past photo/review from someone with a Cairn Terrier (similar to a westie) and mention how kind/careful she was. Unfortunately, I must have caught Robin on a bad day and would not recommend bringing your dog here.

I booked my appointment yesterday with the delightful, soft spoken Robin!…read more She took such great care at tending to my pups nails... even saying that there were no issues in getting them done quickly. Truth be told she is a master at what she does, this is why it was an effortless experience for my beloved pet. Thank you for your warmth, integrity and gift of being the best at what you do Robin!

Marcelo does an excellent job of grooming! We take both our petite mini labradoodles!read more

What a great place! My dog is 15 and a half an I needed to stay with him while he was being groomed…read moreand they were a delight! So kind, professional and wonderful at what they do! Could not be happier with their services!!! Thank you!!!

As a fellow veterinary clinic calling about a mutual client, we were shocked by the level of…read moreunprofessionalism we experienced from Skylar specifically, a receptionist at Pet Paradise. We called to confirm if the patient records we sent had been received--nothing out of the ordinary. Instead, we were met with complete silence for nearly two minutes. No greeting, no acknowledgment. When she finally spoke, it was with a rude, dismissive "um... can you hold up?" and a tone that was completely unacceptable. Her attitude was not only unprofessional--it was outright disrespectful. This type of behavior is unacceptable in any professional setting, especially in veterinary care where clear, respectful communication between clinics is essential for the wellbeing of our shared patients. This is not the level of service or professionalism anyone should expect, especially in a setting that involves the care of animals and coordination between veterinary professionals. I sincerely hope this is addressed, as it reflects poorly on the entire establishment. Her attitude was shockingly careless and disrespectful. In a field where communication and compassion matter--especially between veterinary teams--this kind of behavior is inexcusable. It left a terrible impression of the facility as a whole. If this is how Pet Paradise handles basic inter-clinic communication, it raises serious concerns about how they manage more critical interactions. This experience was incredibly disappointing and reflects poorly on their facility. Pet Paradise needs to seriously evaluate who they have representing their front desk.

I have been kenneling my dogs here for years and am extremely pleased!! I highly recommend Pet…read moreParadise!!

Great place for your dogs to go play and hang out. Have cameras so you can check in on your babies.read more

I am greeted every time I enter...by a hello, or hello to my dog…read more The reception people look up and smile and greet you...stopping what they are doing. They are friendly and seem to enjoy the brief conversation while I'm there. They seem genuinely interested in any comment or concern I have with my dog. The caregivers are also happy and polite when they receive my dog...know his name ect... I've been in retail/ customer service for over 40 years. There is not much "customer service" around anymore. If any. It's refreshing to see your young employees happy and smiling at their job! Bravo to you at bow wow! Chrisse Collins Mom of Chipper

I was initially very pleased with Furry Land Mobile Dog Grooming. I used them once, was happy with…read morethe service, and scheduled my next appointment for two months later. My appointment was scheduled for Monday at 9:00 AM. However, on Thursday, I received an email stating that my appointment had been successfully rescheduled to a different time. The problem was that I never requested a reschedule. If Furry Land needed to change my appointment, I would have expected a phone call to discuss available options rather than receiving an automated notification that the appointment had already been moved. The new appointment time did not work for me, so I called to discuss the situation. Unfortunately, I reached an answering service. They said they would contact the franchise owner and have someone call me back. Later, I received a call from a woman who identified herself as the manager. When I explained my concern, she repeatedly told me that she had not rescheduled the appointment and that "the system" had done it. While that may have been true, it completely missed the point of my concern. My issue was not who or what changed the appointment--it was that the appointment was changed without my knowledge, approval, or input. Rather than acknowledging that frustration or offering a solution, the conversation kept returning to the fact that the system made the change. At that point, I realized we were not going to reach an understanding, so I asked that my appointment be canceled and decided to find another mobile groomer. I made one phone call and secured an appointment with another groomer for the very next day. The grooming service itself was good, which makes this experience disappointing. Customer service and communication matter just as much as the quality of the grooming, and unfortunately, this experience fell short of my expectations.

Most expensive grooming I've ever experienced. I'm new to the area. I noticed the day after my dogs…read moregrooming that they didn't trim out the hairs between his pads. I called the company and was told that is a service I need to ask for. I have never had to ask for that ever! I'd also be charged for them to come back out and fix it. Will never use them again and was told on the phone " sorry you feel that way"