I've been going here to have my girls groomed as well as Banfield since we moved up this way 3 years ago. I love them! Brooke my groomer is fantastic. She knows what I like for my babies and she clearly loves what she does. Banfield, the pet hospital is also great. They know my girls when we come in and are always pleasant. Again, you can tell they love what they do!! If I could give both the grooming salon and Banfield's more than 5 stars I would!!! My only wish is that they had the pet hotel at this location as well!!! read more

My puppy has had several grooming appointments canceled by this PetSmart, and I am very disappointed with how the situation has been handled. To be fair, there have been times when I canceled appointments myself. However, many of those cancellations happened because the store called me asking if I could bring my puppy in earlier than my scheduled appointment time. The reason I book a specific time is because that is when I am available. If I could come earlier, I would have scheduled an earlier appointment in the first place. When I explained this and called about the repeated cancellations, I was told that my appointments were being affected because of my previous cancellations. While I understand policies are important, it is frustrating to be blamed when several cancellations happened after the store asked me to change my appointment time and I simply could not accommodate their request. The staff member I spoke with was also rude and dismissive, which made the experience even more frustrating. I would have appreciated better communication and a more respectful conversation. read more

The betta fish at this store are either already dead or about to die. Do not buy betta fish from this store. I took photos of the fish already dead from what I assume ammonia poisoning. read more

PetSmart - Dead betta fish - Pet Stores Near Me - Mohegan Lake, New York

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Never had a bad experience with a cashier or another person at this place unless it was a man. Yes sometimes I leave the house without my husband at one time we were volunteering for cat rescue. A millionaire that couldn't even take sick kittens to the vet. A millionaire who inherited every dime she ever had and told us the best adoptions are the ones that never come back! we offered to take FOSTER a nursing mother with something like six kittens. These six kittens were almost killing the mother because the mother had no strength left in her, and she probably had many litters before this one on top of the other. We had to buy nutritional food for the mother and bottle feed the kittens We would've kept them all, but that would've meant 11 cats and that's just too many cats for people like us because we take our animals to the vet on a regular basis. We always get them spayed and neutered. We treat our animals better than many children get treated around this world We were also taking care of an abandoned Easter rabbit at the time. We didn't know anything about rabbits and it was a steep learning curve. (you can buy them for $10 in a pet store and if you do, I'm sure if you believe in hell you'll go straight to it.) If you have a female rabbit, that female rabbit has a gigantic chance, and I can't remember the percentage of getting uterine cancer and dying before the age of five. Rabbits are extremely intelligent, but they are PREY animals. This explains much about them and they're extremely sensitive. They could be very smart. It depends on the rabbit if you decide to buy a rabbit from a pet store and I strongly urge you never to buy any animal from a pet store, and you only spend five dollars or $10 on it and then you're stunned when you learned that the proper care of them Cost a lot more than you didn't do your research and you didn't do your due diligence. PETSMART had some people that knew more than the horrible vet I had at the time 30 years ago. What a jerk he was. We did something so stupid. We never get over it. We didn't leave the air-conditioning on when we left the house and it was really hot. THE HOUSE, RABBIT SOCIETY, they filled with no at all, and looked down their noses at people who know less, was absolutely correct in that extreme heat could kill a rabbit. Somehow, we were delayed on this stupid shopping trip when we got home, our rabbit was passed out. We took it to this vet and the final blow was when he forced her to open her mouth after we told them exactly what happened. She died instantly and then he wanted five or $600 to have her cremated. in my mind. I strangled him to death. My husband can't remember his name either and we're trying not to remember his name but I'm trying to tell everyone that PETSMART new more about rabbits than this crummy vet in Croton On Hudson. We now have the best vet in the world Cynthia Eldredge and no sorry she's not taking new patients Every time we see her, she reaffirms that people tell her they wish she was a doctor and not just a veterinarian. She loves animals and she tolerates many people. She never cheat you. She never ripped you off and always tries to tell you the truth even though you don't wanna hear it we've given her five stars many times on this site. So thank you to PETSMART for being smarter than this crappy vet we had who might not have killed the poor little abandoned rabbit if he had cooled her down slowly. Her body was overheating end of story that's what was happening. I remember my dad was with me and even he who had a hard time believing anything I ever said in my life could not believe that jerk. We ended up pairing our little bunny by ourselves. We recently tried to sign up for auto pay and delivery with PETSMART. I got someone from another country who I could barely understand and I had to repeat myself over and over and over again it took 40 minutes was the order right? No it was not. Then I called Corporate and they Did something OK which I can't even remember. The problems are coming fast and thick. Instead of auto pay, and auto delivery, if you want the right items you have to do same day delivery apparently. At least they are no longer sponsoring the North Shore animal league. Those poor animals North Shore is a scam and I used to give them money every month for I'm sure dead dogs. They also don't spay and neuter their animals before they put them up for adoption, therefore all the local Rescues have to then deal with the consequences if you speak to anybody that's in cat or dog rescue in Westchester County they will tell you exactly what I'm telling you. Fortunately, they must've gone on charity navigator, and seeing what a rip off this place was and how they don't really care about the animals at all. read more

my dog has been going to this groomer since he was 8 weeks old. They constantly cancel my appointments for one reason or another and now wanted to charge me almost double what the same service cost 8 weeks ago..if they don't want to groom big dogs just say so !..don't waste my time!...Petsmart has lost a customer for more than just grooming!!! read more

Do NOT bring your pet to this place! would give zero stars if possible. Brought my dog here today-after 4 hours the groomer calls me to tell me she won't be able to finish the grooming because her shift was over soon. I go pick up my pup and walk in to her in the corner facing the wall while the groomer was on the phone on a personal call only to hang up and tell me my dog pooped all over the table so she wasn't able to finish. She then proceeded to to hand me my dog covered in feces that she didn't bother wiping. WORST EXPERIENCE OF MY LIFE-not to mention my dog has nicks on her face and ears where the groomer was obviously careless. Will be calling the manager Monday morning. This awful experience was topped off with a $150 grooming bill. I will never frequent this place again and hope others will think twice before bringing their beloved pets to this awful place. read more

Professional groomers who specialize in certain dog breeds. Stylists because Shaving & chopping is not cute.

I was in line waiting to get to the register, when a gentleman came up to the register after waiting in line like all of us, and picked up a doordash order. The customers that were there began profiling him and thinking that he was stealing from the store began to tell him they thought that they were going to have to "take him out" . Worst part is that the employees did nothing. Lucky (for me, since I like being safe) the guy took the order and left. Manners all the way. read more

It's been 3 days and I'm still pissed at what the groomer did to my dog. Wish I could tell you her name so you could avoid her at all costs. But I don't want to ruin her reputation like that. But I hope she sees this review and knows this is about her. I can't believe someone could honestly return a dog to their owner, looking the way mine did, with a straight face. read more

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Big clean appearing store. Always can find what you are in search of there. Prices are competitive as they seem to beat others prices. We really look forward to their Pet Adoption Weekends to say hello to the dogs and kitty cats[see photo] They even have photo days for your pet to take a picture with Santa Claus and the Easter Bunny. A nice store to shop at! read more

PetSmart - Pet Smart Adoption Weekend the staff who rescued these pets are SO knowledgeable as to these cats personalities - Pet Stores Near Me - Mohegan Lake, New York

I brought my dog to get groomed ended up with ear infection. "First time"he's 1 year 11 months. I called the hospital and explained what I'm noticing and tells me it's an ear infection. I explain that I brought my dog at the groomer and he never had an ear infection before he was fine going in, after getting groomed that's when everything happened. One of the secretaries said that she will call the manager and see what he could do to help because he was fine when I brought him in. Later I spoke to a different Secretary saying that I have to pay out of pocket his check up he's cleaning and plus his medication if he needs it. Tells me that they're separate from Petsmart. And because he is a beagle they tend to have ear infection often and I told her he never had one before. I called the groomer department no answer. Manager of the store never called. Very disappointed I brought my dog in with no ear infection, he is a good healthy little guy. Not fair for him. I brought him to his vet, she said soap or water went in and they didn't dry or clean him good enough in those areas. He is on medication at the moment. read more

PetSmart - My little guy home after his medication was given. - Pet Stores Near Me - Mohegan Lake, New York

Worse grooming experience. They charged my dog as a standard size meanwhile he is a fully sized mini. My dog also developed an ear infection a couple days after the wash. read more

Just like other reviewers down below, I had a similar situation with trying to charge me $42.00 and the requested services were not even close to being rendered. Went today to bring my Yorkie to have a full haircut, nails, etc. Been scheduled for a week. It was almost 4 hours 8:00 am-11:45 am and I went back to pick up my dog-------NO HAIRCUT, NO NAIL TRIMMING! He was "washed" if you want to call it that (after 4 hours!). Face was not even washed, and still looked dirty. I had a suspicion something was odd, as I went back at about 10:30 and nothing had been done. There were barely any dogs in there today (I am assuming people are wising up and not bringing in their beloved pets to this place). My dog had been locked in a cage for almost 4 hours-No water, no attention! HE IS TRAUMATIZED! I am beyond upset! The "manager" of the grooming dept was BEYOND rude, classless...no apology...gave me nasty looks when I refused to pay the $42.00 that she was insisting I pay for the "services provided." Word TO THIS MISINFORMED YOUNG INEXPERIENCED LADY----this is not how this works! Customer requests a service, you provide the exact service, and then there is payment! She kept giving me these almost menacing looks. I told her I do not trust her around pets and that there was something not quite right with her...insane was the word I think I used. Scary to think that her anger was like this to a 51 year old returning customer---can she be trusted with our pets? I do not trust anyone with an anger problem to be around my dog (s). She actually said to me that I could pay for an entire treatment now and come back at another date to have the dog groomed....lol! Again, not how this works, my dear. My dog who has anxiety was in a CAGE FOR ALMOST 4 hours! Not to mention, the place is filthy-it has really gone downhill. They also do this thing where they DRAG your dog in by its neck with their leash instead of just taking the dog. My Yorkie is 12 pounds, you have to DRAG him in by neck? Do yourself a favor and pay a few more dollars and bring to a professional, reputable place. Your fur baby is worth it! I am so happy I chose to take my dog out of here when I did today. My intuition kicked in and said something was not right! STAY CLEAR OF PETSMART CORTLANDT MANOR! From the looks on the other employees in the room, this young lady has major issues. I will not be going back to even purchase items (I have two dogs and spend a ton of money there). Good rinse, Petsmart! (You can see my full blog post soon- Will update with site when completed.) Lastly, I tried to speak to an actual manager of the store, but there is none on Sunday? ODD!!!!!! I just emailed the CEO of Petsmart and copied this review. I am beyond upset and still shaken up! Email him (J.K. Symancyk) with all your complaints, he is the CEO and should know! read more

We always get great treatment. Our dog is skittish, but they calm her down and cut & grind her nails gently. Our cat absolutely loves his baths & grooming there. We find the team very sensitive and kind with the pets. read more

Let me start by saying that I have brought my 2 dogs there since they were puppies. We always drip them off in the morning and pick them up when they are done. I received a phone call that my dogs were mentally distre and need to be picked up. When I got there one was shaved and his face was not touched the other had razor lines going down his back . My one dog was shaking he was so scared. Why was that??? we will never go back and will never recommend them to friends and family. I am so disappointed . if I could give a 0 rating I would. read more

I love this Petsmart. This is where my first dog did training a number of years back. I usually get all my pet stuff here. There is a great selection of animals (fish and small animals, mostly). If you are feeling up to it, check out the cats they have- SO CUTE. I used to volunteer and take care of them and must say, they are my favorite part of the store. This Petsmart has almost everything you could ever want or think of. If you can't find it here... well then stop using such obscure things on your pets. There is also a vet here and groomers, both of which do an excellent job. read more

I just love Petsmart in Mohegan Lake, because they always carry my favorite dog and cat food brands at great prices. They also help so many homeless cats and dogs every day by having adoption events. They even keep homeless cats in store that are cared for by the Paws for Love volunteers. They have certainly more than earned my loyalty!. read more

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I love coming here for grooming and purchasing items. The staff in the grooming salon and in the store are very friendly. My dog gets groomed by Aron. She is absolutely wonderful! We started seeing her a few years ago and stuck with her because she was the only groomer my dog didn't bite, which I thought was a good sign. She always greets us with a smile and does a great job. I get compliments all the time on my dog's cut. She's always happy when I see her and it's the kind of positive energy that puts me in a good mood for the rest of the day. It's so nice to leave my dog somewhere where I'm confident he is being treated nicely. One time, I had to buy something in the store while he was getting groomed and I saw Aron cutting his hair through the window. She was so patient with him and even gave him a little kiss. It was the cutest thing! The staff inside the store itself is very helpful. There is always someone around if you have any questions. Whenever I go to the store I usually have my dog with me and the staff comes over and says hello to him and offers him a treat. I have never had a bad experience with any of the staff members. read more

PetSmart - My dog after a lovely groom from Aron! - Pet Stores Near Me - Mohegan Lake, New York

Dr R is our favorite Veteran She has always taken care of our pup and the girls are always so helpful they worked out a great payment insurance plan for our little boy and fully stocked with our products organic that we appreciate so that our dog and have a healthy life highly recommend it read more

So I called these people up so I can bring my cat in to get groomed. The website says that they do cat grooming pricing and everything. I decided to call up to find out if I can come in today. The Girls says oh we don't do cat grooming I ask well it says on the website she says yeah I will we can't change it. I asked why she said that some employees are allergic to cats and therefore they cannot groom cats. So you're telling me that a pet store which has pets that people bring in including cats can't do cat grooming because an employee that works at a pet store is allergic to cats! Extremely upset with this is I really wanted to get my cats nails trimmed and give her a little pampering. read more

Such nonsense. Made an order online to find out it never went through because of problems on the website yet they changed my debit card and refused to return the money. All the competition around I won't be shopping there again read more

Disaster for grooming that is not going to grow out for over 6 months. They took me right away saying they could cut out the lumps on my long haired dog, I was called back after 15 minutes with my dogs front legs shaved and nothing else. Seriously inexperienced groomer. The girl said my dog was aggressive. Meanwhile he is a 1 year old wheaton who snuggles with my son. I asked if he was biting (i figured in a playful, stop messing with my clumps kind of way) why not use a muzzle? She said she doesn't like to use them. OK, what if you get a rottweiller or a dog that isn't a teddy bear like my dog? So I have an embarassed, formerly hansdome wheaton with chicken legs for paws. Total amateur hour in terms of grooming read more

PetSmart - Pet Stores Near Me - Mohegan Lake, New York

I've only had my rescued doggies for a couple of months so this is my first experience with this particular store. The sales people are great at answering questions and offering advice. The groomer Allie is so good with our dogs. I was apprehensive about leaving them for the first time but they were so comfortable around her that it put me at ease. I have been going back and look for Allie and will continue to go for grooming. She's good and honest about what they need and don't need and she's very lovable to my little rescues! The store itself is quite large and has everything you need! read more

PetSmart - Back from grooming with his petsmart bandana. - Pet Stores Near Me - Mohegan Lake, New York

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This review is for Scott. It's rare to find employees with a sense of good old-fashioned dedication to customer service these days. Scott had just closed the doors for the evening, when he made a quick decision to let me dash in and out with a bag of food for my dog...And all with a smile. Took no more than a minute, and prioritized customer satisfaction (which always translates to return customers and business). Thank you, Scott, from me, my family, and our happy (now, well-fed;) pup! Well done PetSmart for the excellent hire. read more

I've been a pretty steady customer at this location recently. Two new cats. I had a coupon for $5 off $25 or more. My total was $24.99. The very sweet cashier called her boss asking if he would allow it and he said no. She mumbled he sometimes will but today, I'm sorry he won't. I thanked her and told her I'm not coming back. That was a bad decision on her bosses part. I'll go to petco. read more

Truly horrendous dog grooming experience (see photos)--we stopped in and asked to get a trim for our Wheaton terrier who had some mats in his thick coat. When my wife returned the woman had shaved our dog's front legs--not at all what we'd asked for--then simply quit and refused to continue because he had supposedly bitten her on the forehead. Given that he puts up with being ridden, wrestled with and tugged on by our children I found this hard to believe--anyway my wife asked to see the bite and the woman--unmarked--said, well, it didn't break the skin. Anyway, we left with our beautiful dog transformed into something between a Dr. Seuss character and a convalescent. It will take months to grow his hair back out. Thanks Pet Smart. read more

PetSmart - Pet Stores Near Me - Mohegan Lake, New York

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Why I only give it 2 stars is I went to get some fish and there are absolutely no one. So I asked a lady and she she says not right now Mm ok whatever but then like 30 minutes later she finally helps me so I ask can I get 2 Molly's and a sliver bard and a gold fish and she "says no what you can't do that they will all die " mind you have been mixing these kinds of fish for years and never had a problem and I explained that to her and she was just being so rude about it (her name was Julie by the way) and she refused and she kept being so disrespectful and this wasn't the first time that I had to deal with her but other that that every one else was very nice read more

Had a horrible experience with groomer at PetSmart in Mohegan Lake. They burnt my dogs skin with the clippers and did not even tell us. He has been in so much pain and can barely walk bc of how much the burn is bothering him. I understand accidents happen but they had to of known they hurt him and did not even tell us when we picked him up. Thank god he did not get an infection. NEVER bringing him back there again. read more

PetSmart - The picture of my dogs burnt skin from the PetSmart groomers. My poor baby - Pet Stores Near Me - Mohegan Lake, New York

I don't even know who I talked to some Nerf tho who wouldn't allow me to purchase any live animals which is what the store is there for lol. Asked him multiple times why not and he couldn't give me a solid answer. I don't know ifs it's how I looked or what but I'm very unpleased and quite astounded actually. I have been going there since I was alittle kid and I'm kind of sad to see the environment in there now. They have lost me as a customer for good. read more

They don't understand different breeds. If you have a long-haired dog, they will claim matting all over and shave completely. My dog was born with longer curly hair. They shaved him to the skin and it was patchy. Read the other reviews. They do it to everybody. Ok fine, but then they said to come back in 4-6 weeks. Are you kidding? It will take 6 months to get him back to normal. My dog was born with longer hair. Personally, I think its just laziness. The easiest method. Plus, somehow it ended up being 50% more expensive then originally though. I only went there because the place I wanted to go was booked for the next week. Pet supplies; fine, but top pros don't work at a chain. read more

This is the worst salon ever my dog every time used to go there he pee on the floor because he got so nervous since he went inside never see him like that and the girls there I just wanted to punch them so rude and disrespectful seriously animals that goes there have more education than them read more

Great shopping experience overall, salon groomers were very friendly. People who work there are very knowledgeable and helped me pick the items I needed to keep my puppy occupied while I work from home. I will be back soon. read more

My review of 2 stars is based upon store policy and not the groomers. I have a beagle who gets a bath and nail clipping every few weeks, not more than 60-90 minutes at the most. Today I dropped him off at 3:00 with the last available appointment for the day. I was told about an hour, but will call if it will take longer. after 90 minutes I walk in, the groomer is working on another dog and she says another 30 minutes as she was backed up. Came back 45 minutes later and she just finished him. I asked why was she running late and was told it due to walk in for nail clippings. Really? I make an appointment and get pushed back for someone who just walks in. Its not worth it. Petsmart, who may have lost a customer. read more

Shaneful establishment *employees rude *selection subpar *prices outrageous *filthy store Don't see why anyone would spend their cash at this place read more

Very rude and nasty the dog trainer Scott. I went here because i Loose my dog i wanna to leave some information, he was very nasty and turn me down. He was always rude the time i came for classes with him for my dog read more

Buckle in kiddos. I go to this PetSmart at least once a week and more often than not have a bad experience. I only go there because they have what I need, in the numbers I need it in. However last night (August 14, 2017) was the last straw. I have no problem waiting, I know that ghost shrimp are a pain in the neck to fish out and if someone in line after me is getting something that's not a 10 minute ordeal of netting out these pains, I'll let them jump ahead of me. However when you have to wait 45 minutes for the stores only "fish specialist" to finish selling a bird, it's frustrating. I'm sure anyone else in the store could have went and helped with the bird sale. Especially when you have 3 people all waiting for someone to help them with in the fish section, you know where this person should be. The only saving grace last night was when Sam, a cashier who shared with us that she's not trained for fish and was a little nervous, came over and helped us all out. She did a great job with us and the other folks who needed feeder fish and had a fish related question. If it was not for Sam, none of us would have been helped until way after closing (Note: we got there around 8:10) Finally, at 9:10, the fish specialist comes back over to her section, as Sam is bagging up the shrimp and helps her write the SKU on the bag. On another fish related note. There is a major problem with the black molly tank. I have uploaded a picture and added it. Please note the white spots in the fish. This is an easily treated fungal infection called ich. They've had this problem with this tank going back, to my knowledge, to May of 2017, which is when I first started going here. The dead fish (not pictured) in the tank had been in their long enough that the snails were devouring them. I have mentioned it every time I have been there to whoever is working the section that they're sick fish. It's not hard to throw in the ich treatment, or even easier than finding how much to throw in, just raise the temperature to above 80 so the parasite can't even exist. Those in charge of fish need to realize just taking out the dead fish is not enough because the parasite can live in water. Putting more fish in the water once all the infected fish out, won't help. It is just creating more sick fish. I even fear that if I had asked to purchase one, they would have been sold to me. Sick fish should be in a quarantine tank, or if one is not available it should be posted that they are not for sale. There are plenty of first time fish buyers who would end up buying these guys because 1) they're cheap, 2) they come in many colors and it's a great way to add variety to a tank 3) the above and the fact that mollies are all compatible together, so why not get the black, silver and a creamsickle? Also they're is always a ton of dead fish in the tanks. The fish department is not always busy. How hard is it to take five-ten minutes to walk along the tanks and scoop out dead fish? Save the ammonia spikes and the (for now) live fish from eating a fish that died from disease and spreading throughout the tank. They need to hire an actual fish expert, or someone who knows what they're doing, instead of who they currently have their as their "fish specialist". read more

PetSmart - This is one of the SEVERAL times I have gone to the fish section to find the black molly tank full of dead and dying fish. - Pet Stores Near Me - Mohegan Lake, New York

The grooming is awful they should fire all those nasty girls I had a dog done there and they didn't know I was in the store they were really mean I went to Manager and he gave me a free one big deal never ever would I take any animal there they are awful never go your dog won't be cared for there rude even if you get the nails clipped they should just close the pet grooming place and call it or get different people read more

We adopted a little kitten at PetSmart. Not from PetSmart, but at their store. The kitten got sick within a few days, i.e. gook came out his eyes. We called PetSmart to make an appointment. To our surprise we were told that despite the kitten was sick, they could see us in October. Huh, it is now August 5, 2015 and we have to wait till October. We again asked, if an animal is sick, you will not see it till after approx. 2 months? Yes, any new patient will need to wait for at least 6 weeks. Sorry, PetSmart and your VETS, you are sick yourself. You are not there to help animals, but to make money. Needless to say, we called a different VET and guess what? We could be seen the next day, because the animal was sick. Never again read more

Good store to bring your dog to shop for supplies, BAD for grooming. My dog is a nervous dog and has separation anxiety and he HATED it there. The groomers complained about him being nervous to me and the next time I drove him there he literally started shaking in the backseat because he didn't want to have to go back in. It wasn't like he was aggressive, you'd think dog groomers would have a little compassion for a nervous animal. read more

Staff for the retail section of the store is great, but beware of the groomers. First visit they upgraded my dog to the top of the line cut w/o our permission. The cut was so-so. They did however comp us on the price of the cut because of the mixup. The second time they groomed her, it looked like they used a weed wacker. I could have did a better job with a scissor. They created a gigantic bald spot on the left side of her body and the cut was so uneven it lookedlike she was in a dog fight. Great place for dog food, not so much for grooming. read more