Great customer service from the lovely blue haired lady at the register, I cant my say the same for the short Caucasian woman with the grey T-shirt (employee), creeping around every corner making me feel like I was a thief. She made me feel very uncomfortable, almost like she was just profiling. We're all human and we're all the same. Shame on you Petsmart for allowing an employee to literally stalk a paying customer. I hope they get their act together. read more

Very disappointed in the customer service here at the Gilroy location... I went in this week to purchase an item that I found online at their website for $12.99 when I went into the store it was $21.99 When I asked the cashier why the price was different. He said because it's our online price I asked them to honor the price and they said they wouldn't... False advertising bait and switch tactics I expect the price online to be the same price when I go into the store and pick it up very misleading not trustworthy would not recommend to friends or family I normally spend about $150 a month on pet supplies I will no longer be spending it here read more

I will never be back! The man that helped us today was very rude. He said since we weren't rewards members we don't get sale prices. I told him it wasn't worth them selling my information he said fine pay full price read more

I had my mother take my pup to her grooming appointment, where I was reassured that they would leave my little one "CUTE"! I wish I had read the reviews BEFORE my pup was traumatized from her experience. She left the shop literally shaking . Her cut was another issue within itself . Super uneven , I'm so unsatisfied and I will NEVER be going again . Please read the reviews before considering this spot for your grooming needs ! read more

PetSmart - Before - Pet Stores Near Me - Gilroy, California

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This is specifically for the Veterinary Hospital inside PetSmart Gilroy. They were empathetic, caring and did the extras to make me feel that my dog Ruby was in excellent care. They fit me in to be seen, followed up with phone calls, responded when I needed addition information and meds. They were wonderful read more

PetSmart - This morning - Pet Stores Near Me - Gilroy, California

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The people who work here are good, but management sux; they are understaffed. I waited 20 minutes to get crickets, and then got to wait in an 11-deep line because they're is only one cashier. read more

I have been bringing my lasso apso to this grooming salon and he loves it. I've taken him to the one in Santa Cruz and he left from there traumatized and plenty of little cuts and they once told me he was aggressive... Hes very loved here and I receive a lot of complements of how friendly he is read more

Here's the truth: I take my almost 3 year old son here for the entertainment. Don't have time to go to the zoo for an all day trip? Take your kid to Petsmart...its almost just as good, and its free! From a 'zoo' perspective, all of the animals have clean cages, and today we even saw a lady playing with the cats for awhile, nice to have them socialized while they wait to be adopted. The guinea pigs and pretty colorful fish are our favorite attractions. There is a training area in the front of the store, and if you're there for a training session, bonus entertainment! They offer grooming services as well at the back of the store, and you can watch the dogs and the groomers through big glass windows if you wanted to. The store as a whole is very clean and organized. When we do have pet needs for our crazy wiener dog, we are always able to find things easily. The staff is very helpful and friendly. Prices on dog food are comparable to other stores, and if you need more than one item, this is a great place to go with a good selection. read more

I really like this place and so does my pit bull mix dog. People here always make us feel important and cared for. The dog selection is comparable to other Petsmart's I have visited. The outside location is clean as is the store interior. We are about to start our second dog training class here. The training classes have been great. Unfortunately though they do not have the cold freezer aisle I have seen in other Petsmart's. read more

They always wait till there is 20 people in line before opening another cash register like people have nothing better to do

Way impressed by this pet store! Great selection, healthy/clean animals and enclosures, friendly staff, good prices... Winner! Their fish/aquarium area rocks. They offer tons of fish, gear and people that can actually answer your questions and help you get set up. The place doesn't smell bad either, always a pet store bonus. Definitely join the rewards program for discounts and coupons, easy registry at the check-out. read more

My fur baby was groomed by Alicia M. She is so sweet and does a wonderful job. We will be going back. And yes, Alicia has us for a client. read more

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Price gouging. Purchased a can of Kaytee baby bird food in the store and was charged $18.99, on getting home found the online price for store pickup was $9.99. Almost a 100% markup in store. So I ordered online, went back to the store, picked up the new can and returned the one I'd bought just an hour earlier. This is simply price gouging and I will attempt to avoid petsmart in the future read more

I had the worse experience with a very rude cashier. I bought a cat condo. She was very rude as I had questions and she was busy talking to the guy behind me like I did not exist. She kept talking to the guy that he should not buy that tank. To add insult to injury I called to complain and they hung up on me. Just very rude service. Won't be back. read more

This is for the grooming salon. I've been taking my two dogs here for about a year and a half and recently on multiple occasions have had issues. The last two grooms my dog came home with cuts on his skin from the clippers- I didn't notice the cuts until they had scabbed over (about a week after the groom). The first time I didn't realize what the cause was, but after the second visit I found the same issue and knew it had to be from his groom. I was in the market for a new groomer, but due to the current shut down, I had to bathe my dog at home and when I went to clean his ears I discovered that it looked like they hadn't been cleaned in MONTHS! I pulled a fairly large hard ball of earwax from his poor little ears. My dog is a fluffy guy and I had never had a reason not to check his ears after a groom as I've been going to petsmart groomers all over the country (we've moved a lot) and never had issues. We pay a decent chunk of change and put a lot of trust in groomers to care for our furbabies. Like I said I was already just going to find a new groomer, but after discovering his ears, I had to put a warning out to others. This really pissed me off. read more

So I gave this place 2 stars because they actually had people working on the floor and you didn't have to search for them. However the guy in the fish/reptile area's customer service skills need some work. Guess he didn't want to be bothered while he was taking inventory? I'm not sure but if you want to sell your inventory you have to be personable. However I see great things for this guy at the DMV. He would fit in great! read more

Petsmart is my dogs and mine favorite place to go. We are always so greatly welcomed by every associate. Tina and Brandi never fail to surprise me with their outstanding costumer service. The grooming salon is a huge plus, my babies always leave looking and feeling good! Jalyn and Sam are my favorite bathers and Alicia is my to-go for grooming, they always give my pups the T.L.C. they need. read more

Great selection horrible service went in last night waited one hour to be help with fish the store was empty I had a horrible exchange with an employee I get the fish need to be take care of but really 400 dollar fish tank I have but I can only put three fish in it come on okay maybe I don't know as much as I think I do about my fish but I have 15 fish between 4 tanks and I don't watch them die I work hard and change water as nessary and break up fights haven't loss one since common sense stuff. This employee treated me like a child or as if I had a learning disability never felt so small in a pet store I drop all my items and left my 4year old was crying wondering why we can get any fish thanks for nothing won't be here again. Smh read more

I went in during adoption week looking for a kitty to take home with me. They had a lot to choose from from kittens to adult cats. Carina helped me. She was very personable, funny, and easy to talk to. She let me see all of the cats. She let me pick them up and play with them. I was indecisive so I was taking my time which was no problem for her. She was very patient and was talking me through it. I ended up taking home a beautiful gray cat by the name of "Kitty" (which I changed to Elle). She is a year and 3 months. She is so spunky and sweet. She is perfect for mine and my family's home. We have had her for 2 full weeks now and everyone loves her and she has expressed love for us the day I brought her home. The only complaint I have from my whole experience is when an other employee was helping me pick out a litter. She recommended one that had a bigger grain, almost like pellets, I guess. It was not the same litter the cats there were using. Not really knowing too much about cats and their litter I went with her suggestion. Elle didn't go to the bathroom for about 2 days. I did my own research and learned that to get a cat used to a different litter you have to gradually change it, similar to if you want to change their food. I found out which litter Elle was using there and went and bought some. I brought it home and began pouring the litter in the box. Before I could finish pouring it in, she jumped in and started going. Poor baby. I really wish I would have known. On the bright side I was able to return the opened bag of litter. I would like to encourage those looking for a pet to not always go with a puppy or a kitten. Older animals have been around the block so they behave better. They are so much easier and more loving. They all have a story and deserve a chance at a happy life. I would definitely visit this location again and I am so happy Carina was there to help me find the new addition to our family =^.^= read more

PetSmart - My 1 year old kitty I adopted from petsmart in Gilroy - Pet Stores Near Me - Gilroy, California

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I have 3 dogs, a cocker spaniel, a terrier mix, and a shitzu. I have taken all 3 to Stephanie in the groomers at gilroy and she has done a wonderful job each time! She cuts they're hair to exactly what I ask and is very friendly. I'm able to pick them up in a reasonable amount of time and I have never been charged any extra fees (as Petco has) I live in Morgan hill and drive to gilroy specifically for Stephanie. She even emailed me once a pic of my dog right after his grooming :) Petsmart also has given me $10 off coupons on the dog food we get each time and we def use it! read more

Alicia is by far the best groomer at Petsmart! She is so attentive and always makes time for my two pups. It's clear that she loves animals! I love this location and I will keep coming here as long as Alicia is working! read more

Pretty good variety of fish but the employees must be more spontaneous and not be so dead quiet. I asked for the price and she mumbles to the question I asked . read more

My name is David Camacho.... I am the owner of the Musclehouse gym in Gilroy so I know how Vital word of mouth is in a small town....One unsatisfied customer will quickly be a negative on many levels for a business......With that said.. I am a long time Gilroyan... My great grandfather settled her from Portugal many years ago.... As a result I know many people in town... And so does my mother Jennie Camacho who worked for 29 years in the marketing department for Contel/Verizon... My mother is now retired and is 79 years old... Dad passed away 2 years ago so I thought I'd buy her a pup for companionship... I advised mom the 5month dog needed training... I said why don't you take BLUE to petsmart for training... so she called and signed up for the group puppy training class... she paid for it with American Express card... she signed up in person as was given a receipt and a paper with the scheduling. She was told by 5 different employees and the clerk to be early before 6:00 pm on Tuesday... mom made special arrangements to be early... so. About 5:30 mom and blue showed up at petsmart... 6:00 pm came around.. no class... a gal who looked like she was the trainer told mom I'm training a dog right now.. so mom waited till about 6:15 then went to ask the clerk about the class.. she was advised there was no such class and that the trainer was in the middle of a private session... mom said she had paid for a group class at 6:00pm...mom Was told she had the wrong information... the clerk said why don't you just wait around till 7:00pm. If there is room you might be accepted into the class but she said that she doubt there would be room because the classes fill up fast and today is the deadline to join the weekly training...mom said but I paid for a service that I was told by 5 employees that existed. She was even advised to show up early... mom was very upset and asked to see the manager... the checker went upstairs and then came back saying the manager is busy and said to just hang out and see if there is still a opening at 7:00... mom then left furious....mom came back to my gym and explained what had happened... Mom said she was hoping that her rude heartless treatment wasn't because she was a older Hispanic lady.. I even had gym members who heard her story and said that I should go to the store and get to the bottom of this... I said Mom is a big girl. She can handle her own battles. She doesn't have a smart phone so I'm relaying her story for her on Yelp....mom called American Express the next day and canceled her payment... mom just lost her husband of 60 years and just wanted training for her new pup.... She is upset... you can do whatever to me and you can't hurt me.... but when you mess with my mom who is my best friend... I get upset.... I know tons and tons and tons of people in town. I've trained over 2000 satisfied clients in the last 28 years in town... I myself have always bought product at petsmart... As far as I'm concerned their new name is PETDUMB!!!! I'm giving petsmart in GILROY, CALIFORNIA a -100 . Do not go to this store.... manager was too embarrassed to even talk to my 79 year old mother who before last Tuesday was a good customer read more

What a joke. Booked TWO full service grooming appointments for first time customers with the works added on. I booked these appointments weeks ago. We are moving and needed our dogs groomed before we do so. After confirming my appointment multiple times in the days prior, the grooming department called me 20 minutes before my dogs appointments (as I was basically around the corner) to tell me a groomer called out sick and now BOTH of my appointments are canceled -- even though they were with two different groomers. I managed a grooming department for years, this is horrible customer service and I would've expected to have gotten chewed out by a first-time client if I tried to pull this stunt off. To add insult to injury they offered me a whopping 15% off to reschedule! What a joke! Is my time worth a few bucks to you, PetSmart? They were incredibly unhelpful and obviously completely disorganized. For a big retail company like PetSmart, you would think they'd have systems in place to cover when groomers called in sick. I will never bring my dogs here again and caution anyone booking for the first time -- who knows if your appointment will actually occur -- even if you've booked it weeks in advance and confirmed it multiple times in the days leading up AND were around the corner from the salon for an appointment that was supposed to happen in 20 minutes! They were only open for 35 minutes before calling and canceling our appointment. Did they call everyone else and cancel too? Did they get 500 dogs at 10 AM and couldn't take any other scheduled appointments? read more

Taking puppy training classes with Susan. Have learned a ton and love the class. Susan is very patient and great with the dogs.

This is a huge store, and we were on a road trip. We needed a new harness for Buster. Susan took a lot of time to help us find just the right one. She was warm, congenial, and professional, kind to our little dogs and to us. We wish we could take her training class, which starts Wednesday. read more

Heather Barrett in the grooming center was so sweet , kind and professional. I was impressed at the patience and genuine sweet concern for my grandmothers pet. I would recommend her to anyone who is looking for a groomer or an example of a genuine person. read more

This review is not for the Gilroy store, but is on PetSmart Corporate tactics. For online orders, they are offering up to $15 off if you purchase $75 worth of items, with some exclusions. So I place my order of $112 (well-exceeding the $75 target) and the $15 discount does not show up at checkout. What gives?! A call to their help center clarified that because I had a couple "excluded" items in my cart, the entire order was disqualified from the discount. WHAT??SERIOUSLY?? Fine, please remove the $11 worth of "excluded" items from my order so I can get the stupid discount. It didn't seem like an unreasonable request, right? Nope - my only option was to either keep the order as is, or cancel the entire order. WOW - WAY TO GO PETSMART.COM! read more

I signed up for a petsmart class only to have them change the time of the class prior to my start date without my consent. i am unable to meet the new start time and believe that my puppy deserves early training to make him the best pup he can be and feel it is disrespectful to change the date. read more

This is seriously not a professional place for grooming. I do not know how they accept appointments online at 7 pm, if they are going to call you later to cancel the appointment, because they do not have enough time to do it. Hello oolong if you can't do it, don't accept appointments at that time. I am sure that Maria had something else to do, because from 7 to 9 is enough time to do the job, otherwise, they should contract more professional people. read more

Took my Puppy to Puppy training with Susan and I couldn't have had a better experience. Susan is extremely knowledgeable and you can absolutely tell she cares about each and every pup that comes through her door. She does everything in her power to make sure each Puppy or dog gets all the help they need even if that means having extra One on one time with the dogs. She's very informational and I would highly recommend her classes to ANYONE. read more

PetSmart - My puppy when she graduated from puppy training - Pet Stores Near Me - Gilroy, California

Took my dog here to get his nails clipped. The staff was AMAZING! He needed some calming and everyone helped out.

I went into pet smart today and had the best customer service experience I was there looking to buy a guinea pig the man that helped me was very knowledgeable about them and I learned a lot! definitely will be coming back to this location! read more

Love the grooming salon at PetSmart. They make my pups happy and they look cute too. I've been to other local salons but won't be going any where else from now one. Very knowledgeable and talented groomers! People don't give them enough credit for all the hard work they do. And they love my pooches too! read more

They always have everything I'm looking for for my little kitty, and at comparable prices, too! The staff is always helpful and friendly, and it's nice to be able to say hi to all the customers' pets as you walk through the store :) read more

Prices are high but to be expected for a chain store. Some people in the aqatic section are very knowledgeable but only for fresh water as that is all they carry. If I remember I will add there names next time I go. Unfortunately I asked for a non messy plant and was suggested hornwort which has made a huge mess in my tank and should be supplemented with nutrients to stay bright green. The ease of returns is greatly appreciated because a couple times I bought the wrong size filters. Also the only place I can find that carries the only GOOD chinchilla food in the area, Mazuri food, highly recommended after much research. Of the chain stores in the area I will drive from Morgan Hill to Petsmart opposed to the two closer Petco's. read more

LEA IS THE BEST! I took my German Shepard, 3 month old puppy for grooming and her service was beyond amazing! This is the 4th time I've taken my puppy both to Gilroy and San Jose) and I've never received the service I did today with Lea. She took the time to ask me the type of shampoo, checked My puppies nails and than determined she needed a nail trim, lastly asked if it was ok and what type of after scent I wanted for my puppy. After the grooming and picking up Ariel she mentioned to me that my puppy was scared of the dryer and instead decided to towel dry her to avoid her becoming aversive/ scared . HER SERVICE WAS AWESOME AND WILL ONLY BOOK WITH HER MOVING FOWARD! read more

Service sucked got helped by a blue haired kid that was rude didn't say hi to my kids awful customer service, will never go back in there I have chickens and ducks I raised at my house and this kid acts like I just want to buy some thing to watch it die! read more

Took my dog to be groomed today and it was a great experience! Everyone was very friendly and greeted us when we walked in. Ashley E did a fantastic job. I finally found an exceptional groomer so no need to go anywhere else. I highly recommend them. read more

Went to shop for my dogs and when ready to check out I wanted to use a coupon for the pricey tab. The clerk, Kitzia, was so rude! She told me if I was gonna use the internet and a third party coupon they wouldn't accept that. She told me that I had to hurry up cause she wanted to get the next customer. The manager was Robby and he didn't go as far as to say untruths Kitzia did, but he wasn't customer friendly either. Pet smart should understand when someone spends over 250 dollars, they should have a small coupon available for use. Pet smart's items are VERY pricey. Buy from other vendors OR the internet! read more