I had an appointment Ms. J., she called in sick on the morning of the appointment. I am assuming it was the supervisor who met me at the door of Petsmart and said "oh, I was just about to call you, J. called in sick". Like seriously, the appointment was scheduled for 8am, I was at the door at 8am. This was so disappointing. Never again! This was the second time, the previous groomer was upset that my dog was grumpy and suggested I walk him to urine before bringing him in future. I think he sensed her bad attitude. read more

Worst groomers! We have been loyal to this location for five years but the place has really gone downhill. Many times having our appointments canceled since no one showed up to work. Today we were told we could not put bring our dog to get groomed anymore when we have never had any issues with any groomers. Avoid groomer Sarah B. She accused our dog of biting her and even though our notes on our account is to not groom his face and he's never bit anyone. We will be giving our service instead to our vet. read more

PetSmart is the WORST Experience ever..2nd avenue..Have taken my dog for years and today was awful....the NEW girl at the front was rude and disrespectful and had no care for my dog...never got a call back to pick him up and was stuck there for over 2 hours!!! so no apologies whatsoever from her behalf She does not belong there and had the audacity to tell me that my dog was no more welcome read more

The absolute WORST Petsmart I have ever been to. Went in today to get some hurricane supplies as Gainesville is in the path of a major hurricane. Saw a pet carrier marked down from 49 dollars to 34 dollars. Very clear sign and the smaller carrier next to it was marked down as well. Went to checkout the price came up at 49. I went back and brought the tag to the cashier and she said no this is not the same carrier. The fact that they marked a carrier down and placed a sign on it.....is a SCAM.....very common in retail.....or they are totally incompetent.......either way they should hone their error. But NO at this PetSmart, they have TERRIBLE customer service. I will NEVER return. read more

I take My dogs to PetSmart and I think that they are the best groomer for My dog's only one of the dogs get a full groom the other one is a short hair and get a bath and nails done Jasmine is my groomer and she is such a great person they all are very nice and a lot of dogs come in when we are there I am moving to cheifland FL and I will still come there bring your dogs to PetSmart at millhopper right by Publix read more

I am very pleased with this particular grooming salon . I have been taking my poodle here for over a year and have had no complaints . We like Carmine & Alice. We love the fact how quick the service is vs him sitting in a kennel all day long. I used to take Grover to his veterinarian office for grooming , but , after so many great experiences here we have switched . read more

PetSmart - Pet Groomers Near Me - Gainesville, Florida

Absolutely terrible things happening in there. I went in to buy dog food with my boyfriend and we were disgusted when we saw the neglect of those poor animals. There was about 5 or 6 dead fish just floating around each tank. There were 2 dead beta fish in their tiny cups, one of them was decaying. Horrid. read more

Worst customer service ever! Took my dog to get groomed, who was on the schedule for over two weeks now, just to be told they can't groom her today. The groomer in there working could only handle 35lb dogs or less.... I asked if they could at least keep her so I could run the errands I had planned on running (since it's a 45 minute drive back home). Apparently they didn't have room for my dog even though she was on the schedule. I will NEVER shop at a petsmart or go to a petsmart groomer again! read more

Customer service is terrible at this location and there's no accountability for mistakes they make. They have a "deal with it" mentality when it comes to their terrible service. read more

I took my westie to Pet Smart for the first time yesterday. Their version of a westie haircut was terrifying: her back was shaved. She also got a bloody nose which has never happened. All that for $60. Obviously not going back. read more

PetSmart - Pet Smart's version of the Westie cut includes a $60 back shave. - Pet Groomers Near Me - Gainesville, Florida

Pet Smart in Gainesville Fl should be forced to change their name to Pet Rude, Pet Inconsiderate, or Pet Dumb. Today as I tried to drop my dog Doozer off for grooming the "bather" told me my appointment which I made on line had been canceled by the groomer "Kelly" on the day it was made as they had it "in their system" that he was 18 years old, and too old for grooming. I drove long distances to get to Pet Smart with my dog because it is near where I do dialysis. First, I know the appointment was not canceled by phone because my computerized system recorded no cancellation message. Thus this was a lie. Second, Doozer is barely 13 years old, and they must have erred putting it in their system. We know his age as he was adopted in 2006 as a small pup of a rescue dog. He could sit in your palm. We adopted him in October of 2006 when my daughter graduated college. There is no documentation anywhere that could be used to substantiate his age, and certainly no documentation that said he is 18. It's no big deal to make a mistake. We all do. Pet Smart refusing to correct their error and covering themselves with a lie makes it impossible for me to trust them. If something more serious happened to my dog while in their care; I'm sure they would be willing to lie about that. The unwillingness to correct an error, the belligerent clerk, and the Assistant Manager that said nothing at all made for customer service. That is nonexistent. Kelly never came out of the back room to confirm or deny her lie, and no one apologized. It's clear Pet Smart believes dogs over 18 should not be cared for, and they are too big a company to be concerned about one faithful customer that asked them to correct their erroneous err! Please do not subject your pet to the unthinking and inconsiderate liars at Pet Smart / Gainesville Florida! read more

The selection (and the store itself) is noticeably smaller than the Petco and the other PetSmart in Gainesville, but they had the betta fish medicine I needed, which I couldn't find elsewhere. So, props to them for probably saving my pet. read more

Had previously had some positive experiences in this store, especially with our groomer, Gabby, who was truly excellent. However, after twelve years with PetSmart, she left, telling me that changing company policies took all the fun out of working there. I've since attempted to make grooming appointment and was met with corporate "policies" that did nothing to help me and everything to annoy me. The left hand at this store doesn't know what the right hand is doing, and so they default to "company policy" or other such nonsense that is NOT conducive to good customer service. I guess PetSmart doesn't realize that there's a Pet Supermarket and and a Petco in town, both of whom would probably love to have a new, FIVE-pet customer. I can certainly take my four dogs elsewhere for their grooming and food needs. This store, and maybe PetSmart in general, really needs to up their customer service game. read more

I have been to this location twice and I have no intentions of returning. They don't have a Banfield. It's very small. Their supplies are limited. I needed help with food for my dog. I spoke to a nice girl the 1st time I was there and she was very informative & smart. Was hoping she would be there when I went back but I spoke with a male and he seemed uneducated about their products, and brushing me off as if he had better things to do. I will take the drive much farther & go to archer from now on. read more

This is a micro pet smart, it's about half the size of a normal store so a little less selection but the staff will help you find anything they don't have and get it shipped to the store or to your home if they don't have it. read more

Made an appointment to have both of my dogs bathed for the next day. I live 45 minutes away from this store. Got my dogs in and drove the 45 mins and received a call from petsmart when I was in their parking lot. The call was to tell me that they were cancelling my appointment. They were "sorry" for the inconvenience. No offer of discount if I re-book, no offer of prioritizing my appointment for a reschedule. I was just S@it out of luck. I went across the street to their competitor and got my dogs washed. No hassle. Mom and pop store glad to have my business. Dont plan on going back to corporate petsmart again read more

Small clean store with friendly staff. Took our 3 dogs for their nails. The lady was very caring and understanding when dealing with my one blind dog. Didn't carry the new Grain Free Beneful and were out of medium harnesses in the brand I wanted. A great job was done on the dogs' nails. Thanks to the franchise for supporting homeless dogs and getting dogs for disabled veterans. read more

It is a smaller store. Clean. Friendly staff. Very helpful when I had questions about different types of small dog food. My chi has been going there for the last year or so to gbet his nails done, bath, ears, and glands expressed. He does not come back to me afraid. He is happy to come home of course. Nails look good. read more

Caring groomers and available staff, neat and tidy staff!