First time taking my cat to get groomed at pet smart. Can't say enough good stuff about Carson ! My cat turned out better than I expected ! His coat is shiny and he's not shedding all over the place like he was. Nails and ears done well. Much better than other places he's been to. Thank you Carson ! We'll see you again. Carol and Doobie. read more

PetSmart - A gray tabby cat with distinctive striped markings is sitting on a concrete sidewalk, facing slightly away but looking back towards the camera. - Pet Training Near Me - Frederick, Maryland

I used to come here and they did a good job bathing and cutting my dogs. The last two times have been absolutely terrible. The cut was so choppy my golden retriever looked like a child had taken shears to her. I decided ok no more cuts here I will just take care of that elsewhere but thought I would continue to take them for baths. After dropping them off I got a call an hour later saying they were done. That should have been my first red flag. They smelled as if they had not been bathed at all and my golden who I paid extra to have undercoat removed clearly had not been furmirated. I would not recommend coming here for grooming. A child would do a better job read more

I was going to give my dog a hair cut and Jackie was rude and unprofessional giving my family lectures about how my dog should be on a table every time we brush her not in my 14 years on life have a heard that shit she is rude I will NOT be coming here again. read more

We used to take our dogs here all the time everybody was nice and friendly at first. We missed one appointment and everything changed. We had an appointment a little less than two weeks ago and both dogs hair is horrible. Would not recommend and we are not going back. read more

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First.... I'd like to start with I've been a LOYAL customer (grooming and normal consumer) for 18-20 years bringing pet after pet to various Petsmart's- I've been coming to this location for probably 8 years. I've always been extremely satisfied with my service for the most post (& always tip the stylist nicely regardless of my satisfaction of haircuts- for the most part my pooches always looked nice but there have been some so so 'do's' which is understandable especially for newer employees. No worries. But this last experience will be my LAST experience with any and ALL Petsmart's which truly saddens me. We have an elderly gal- 16. She can't see or hear but she's a feisty old girl but so loving. So on dropping her off it was clearly her stylist wasn't feeling it (I've never seen her before and for the most part I know or have interacted with most of the stylist since we've been with them for so long) she immediately upon seeing my girl was negative (not nasty per say but as a matter of fact) saying 'I might not be able to finish her cut because of her age' I said I understood and that's why each time I call to make appt I always give the run down (she's old- can't see or hear- and sometimes gets anxious for those very reasons- please keep her by her sister also getting washed and clipped bc she's soothes her) then goes on to say my girl has dementia- I mean WTF!?!- that was a quick shift- regardless if she does or does not (she does NOT- she's just an old lady) - who the hell are you to play vet and keep saying in a rude tone you'll do you best blah blah blah. I should've gone with my gut and taken both my babies with me and forgo haircuts- but after years of loyalty I figured it was just a one off and once she realized how sweet, yet yes, anxious my baby was- everything would be fine!! (Mind you my girl also has ZERO teeth- not a one in her mouth not a stub, snaggle- natta! So she was in zero danger/harm!! Oh and she weighs 8 pounds!) so to say when my husband left I was rather pissed but he attempted to calm me- & I was good UNTIL we went back to pick the girls back up! A different woman came out (original lady was nowhere to be found- and other woman I too have never seen) she came out and soooo as a matter of a fact said- this will be (my dogs name) last haircut with us. We can no longer cut her. I was a WRECK! I left my husband with them so I could go pay and get the hell outta there. I cried at the cash out while I paid. I then went back to the grooming dept where my hubby had my girl and our other was on the ground waiting g to be picked up. I took my old lady from my hubs as I was still crying and he plucked up our other girl. I gave them yet another nice tip (not as nice as normal but still was 18%) . The ONLY saving grace in this deplorable situation was one of the other employees (and I'm so upset I can't remember her name- but she's cut my girl in the past- an older yet beautiful lady with glasses, blonde with bangs) she could see or at least I felt she knew I was upset- she started further explaining- how my baby is older and it can be dangerous bc they don't have the right harness to hold older pups (which shame on you Petsmart- considering the amount yall charge for services and products- quit being cheap!! It's a harness! Imagine all of you older employees/higher ups in the company not being able to get a hair cut because you are old- that's discrimination and disgraceful!!!) yet your employee gave us suggestions of private home services etc.... I so appreciated her for at least helping us think of an alternate solution. So no worries, my old lady will not be coming back per yalls rude 'firing of my best friend' but neither will my other girl!!! Nor will I EVER shop or support Petsmart EVER again! I've told numerous of my friends about this situation to see if I was blowing up for no reason- and everyone has agreed this wasn't cool and they too will not be returning. That said- I've always sang yalls praise and have sent biz yalls way- NEVER AGAIN!!! You have lost a very LOYAL family for your ill treatment of old dogs!! Yall should be ashamed!! read more

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I scheduled a grooming appt at this location after the Frederick (near Target) location cancelled on me. I received the confirmation call, showed up 10 minutes early only to be told they didn't have me on the schedule. We planned our whole Sunday around the drop off and pickup of our pup's grooming. "Someone called off" and they told us we'd have to reschedule. This is while 2 groomers stood there while the 3rd was grooming 1 dog. No thanks. Bye Petsmart. Thanks for making me late to my next appointment and wasting my time. They didn't even apologize. read more

Good pet products and grooming at this location. Disappointed with the training program. My dog did not get to graduate after doing the puppy training because the instructor was sick and class was canceled twice. Will look for another training spot in Frederick. read more

Rude ass lady was so upset when i decline to sign up for rewards, AND when I didn't know to exit out of an ad on the card swipe she made a remark that the card swipe is working, but the user isn't. That kind of remark is not ok to make. There was another worker who was more attentive and helped me look for what i needed, but i am so upset about the woman working the cash register's ableist comments. DO NOT SUPPORT BIG BUSINESS!! i should have shopped local read more

This a very nice to shop for your pets. The employees who work there are very knowledgeable about different pets and what you should feed them base on the pets age. The place is well lit on the inside and Very clean. The Grooming salon and Banfield Host are a good place to take your pets. The only bad thing is , withe the dark doubt doors. If you did a drive by. You can Not see their hours of operation and the dark windows in the front makes it look like they are closed. read more

Great staff always have what I need and my dog loves it. Very pet friendly just make sure there on a lease!

This PetSmart location is near my home and convenient for me. I usually buy my pet food, treats, and get grooming done here. They price match online prices making shopping here affordable and I have never had any issues matching a price! The grooming here is..okay. They do the job and my dog always comes back happy and healthy which is the most important thing. However, the quality of the grooming leaves something to be desired. I have a labradoodle and every time I get him back even after explaining and showing photos of what I'd like, he comes back looking completely like a poodle. It's not my preferred look and this had happened twice now. Unfortunately, I don't know that I'll continue to get him groomed here because they do not seem to be capable or understand my preference. However, they do treat my dog well and I absolutely appreciate that! read more

I dropped my Shih Tzu off at PetSmart in North Frederick (Osprey Way) this morning for a bath and trim for his appointment at 10am, I was told that he would be started by 12 and he would be ready by 4pm. Brendan, the groomer called me at 5:35pm to tell me that he had other dogs to get done so my dog would ready by 6:15pm. I sent my son to pick him up and he was told that he was not ready at 6:30pm. At 6:43pm I called and spoke with Brendan; he told me that he had a bunch of other dogs to get done and he was sorry. He transferred me the store manager; he apologized for the lack of communication on their part. We were reimbursed for the grooming but when my dog got home he looked as a child had done the grooming; he was supposed to have a round face! I am so upset; the communication is the least of my concern! Look at my dog before and after! He looks like someone chopped him up; not a professional groomer! read more

PetSmart - This what he looked like before - A small, fluffy dog with a tan and white coat and dark eyes is sitting on a woven rug near a sliding glass door. - Pet Training Near Me - Frederick, Maryland

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They were supposed to wash & groom my dog. 4 hours later I picked him up and he wasn't groomed or washed. Yet, they tried to say he was. So do we photograph our pets before we drop them off????? read more

Petsmart has always done a great job with my Franklin. He is always so happy to go and comes back a new man! His ears had some matting so they had to shave them which was fine because I signed the waiver and they told me before it was probably going to happen. They did such a great job making him look cute! read more

PetSmart - Before and after - Pet Training Near Me - Frederick, Maryland

Do not take your dog here for Grooming. They are rude. Condescending to your questions and concerns and all around don't want to work. read more

I've been taking Teddy to the Petsmart grooming salon for 9 years. Never again! They've had a huge turnover the past couple of years, and service has been touch and go. But, the last visit was the worst. The girl who gave him a cut did a horrible job that I couldn't tell until I got him home. My daughter even remarked about how bad it was. I had to get this off my chest. I won't go back there ever again. read more

This is the closest pet store to me. I'm willing to forgive the higher prices, but more often than not, the shelves are pretty bare. I came in a week or two ago and the shelves were empty. Checked back today and could only purchase 2 cans of cat food, because that's all they had. I'm not sure how these businesses stay open; had they had their shelves stocked, I would have dropped some serious cash! Too bad I'll have to find a new pet store, this was so convenient. read more

PetSmart - Empty shelves, again! - Pet Training Near Me - Frederick, Maryland

While it can take a couple minutes to be waited on every once in awhile I have to say that the employees here are among the most courteous and patient I have come across in my days. They really answer your questions thoroughly and with a gusto. They have a pretty hardy selection when it comes to supplies that they have in stock but not as much compared to the bigger store in Frederick by the mall. However, I think their customer service is much more exemplary and for that reason I prefer this location. They are the bees knees :). read more

We have a new dog I decided I will come to this Pet smart because they have Bandfield and the store has great reviews so this has to be a great store right ? Boy was I wrong I took my new rescued dog in looking all shaggy I asked them to keep the ears fluffy and the tail fluffy the rest of his body short. And give him a Mohawk if he has enough hair these are easy instructions right! I went yo pick the dog up and he had no fluffy ears I asked what happen the groomer responded his ears were to uneven so I cut them all off we can start over don't worry and I'm saying to myself that's not what I asked for! I paid $54 and not sure why I could not get what I asked for they could of called and asked do you still want fluffy ears they won't be even . I told them we rescued the dog and he hadn't had a real haircut it looked like his previous owner tried to cut him herself so they will give us our next haircut for free but I have to go to that same location I don't like that they messed ip the first time why wouldn't they mess up again . I'm not saying the hair wasn't good because it is I'm just saying it's not what I asked god I didn't say give my dog a found face and fluffy tail I could have cut him like that myself read more

PetSmart - Sammy Before the haircut - Pet Training Near Me - Frederick, Maryland

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I would highly discourage anyone from taking your dog here for grooming. I have a Chow with a double coat, so cutting his hair short isn't recommended. The Vet recommended trimming some of the longer hair because of concerns with fleas and ticks. I brought him in and asked for a scissor trim, and specifically requested that they don't use clippers, and only take off about a half inch. When I got him back, his belly is shaved to the skin in spots, and his nipples are raw and irritated fron the clippers hitting them. Three and a half of his paws are shaved, and his back is down to the undercoat in spots. The grommer claims its because he was fidgety. It looks like it was her first time grooming a dog, and she was doing it blindfolded! The manager gave a full refund, but now what am I supposed to do about a dog who doesn't want to go outside because the sun hurts his skin? read more

I have gone to this location since it opened up and have always enjoyed my experience in particular the grooming salon. Recently however both my dogs have gotten fleas from this location and after calling and talking to a groomer I was dismissed and acted as though I was making it up. I treated both my dogs and keep in mind I don't visit Dog parks or other homes with dogs so I decided to give the grooming salon another shot and again both dogs developed a flea problem and after treating them and buying them new bedding they have been flea free for about 7mo and now take them to PetValue and bathing them myself. read more

i have 6 month's old puppy and i took her when she was 4 months and we had rabies shot vaccinated paperwork and they said they didnt need it. didnt even look over it. today i took her and they said they wouldnt take her because it wasnt in their system when we literally brought the paperwork last time. i'm pissed. this is messed up. read more

I am incredibly impressed with service & support from Carter. Desperately needed advice on what products would be helpful for my Pittie. He was so patient, so knowledgeable, & he spent alot of time explaining each product, brand of, how they work, just unbelievable support! I have tried to get info from on line sites, Amazon, etc. & was very frustrated. He may have helped me save her life. I can't say enough about staff & personal attention Petsmart staff has provided over many years. 6 stars if there was 6! Thank you Carter & all other staff! And I never write reviews. read more

Bought 6 fish, (that my other fish promptly ate) 27$ later. The girl that I asked for help from, took about 20 minutes to finally get around to helping me. Fish quality- uhhh. Not sure. Didn't have a huge time table to test. service quality -3.5. read more

In my opinion, stay away from PetSmart, they don't honor their coupons! Scam artists they are. The bait you into their stores with bogus coupons and then refuse to honor them. Will never shop here again....EVER! Take your money elsewhere because PetSmart is a dishonorable company. read more

PetSmart - IMO, LiarSmart. PetSmart is a disreputable company, plain and simple! - Pet Training Near Me - Frederick, Maryland

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This review is specifically in regards to the grooming salon inside PetSmart. I take my senior Basset Hound once a month to see Molli. She is FANTASTIC with him. He has chronic ear problems which require the use of an enzyme ointment. This ointment makes his ears pretty gross. Molli always makes sure his ears are nice and clean. The price is excellent as well! He gets a bath, brushing, teeth cleaning and nail grinding for less than $55. read more

We alway have wonderful service.. One lady told us all about the dog food and which were American made and how to tell. She even had coupons! The girl who does our dogs nails is fantastic they always see that "goldy" is well taken care of so we always get the package deal! Thank you so much for all the attention you have given us and our doggie!! read more

Whatever you do, do NOT take your pets to the grooming salon here. They're god awful, they've cut my pet numerous times, and the groomers are completely rude. There is only one groomer whom has never given me any issues. Her name is Bethany. If you can get her to take care of your pet, you're in good hands. Any other groomer I have had is god awful. STAY away from these god awful people if you can. read more

Staff is nice but I've had nothing but bad experiences with the Banfield service. Had the puppy wellness plan and it doesn't even cover a simple Xray. read more

I have a 5 gallon tank with one betta, five neons, and one cory catfish. The betta and neons I purchased at this petsmart. All my fish are flourishing. When at petsmart, I didn't see any sick or stressed fish (at least not obviously). Their tanks look clean and seem to be well maintained. The ladies that work in the fish section are helpful; one in particular seemed exceptionally knowledgeable and she was very nice, and even went in to the back room to pick out a nicer plant for me. The plants are fine, some with a couple more brown and decaying leaves than others but that's okay. On the whole, I've gotten pretty nice plants from there. Healthy fish, good plants, good selection of fish food (including frozen!) and generally helpful staff in a clean, pretty store. Yay. read more

LOVE the grooming salon! Caryn does a fantastic job very time. She has been grooming my dog and two cats for years. Never disappoints.

I took my dog to the grooming salon at this location as the Urbana Pike one was booked. What a mistake. Despite having been shown a picture of how I would like his face trimmed, they cut his hair all one length (exception being the random long strands of hair left on his ears and back of his neck), and didn't clean his ears. I honestly could have wound up with the same result using clippers at home. read more

TERRIBLE customer service. This is more for PetSmart as a whole company... people in the store were very nice. People on the customer service line and who I've exchanged emails with SUCK. We used to spend hundreds of dollars a week for our three big dogs here and we were in a rush 4th of July to pick up our online order. Got to the store and half our order was being shipped to us (the two bags of dog food we needed ASAP) and the other half was in store. Why would I split my order in half?? After calling customer service (this order had been placed about 30 minutes before I called) they said there was nothing they could do and it had to be shipped. What. Are you kidding me?? So now I have to buy ANOTHER bag of dog food so our dogs can eat and after this whole ordeal we missed our 4th of July picnic. I was in tears with a crying baby in the car. It was terrible. Just to add insult to injury I didn't realize to do the buy 2 get 1 free promotion you have to add the third item to your cart, after talking to customer service about that as well they told me there was nothing they could do because I didn't add the third item to my cart. Seriously?? All items are being returned and they have forever lost us as customers. read more