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    PetSmart

    2.4 (33 reviews)
    Closed 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    Recommended Reviews - PetSmart

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    Reviews With Photos

    A close-up image showing a dog's furry leg and paw resting on a concrete ground, with part of a collar visible.

    We used to take our dogs here all the time everybody was nice and friendly at first. We missed one appointment and everything changed. We had an appointment a little less than two weeks ago and both dogs hair is horrible. Would not recommend and we are not going back.

    Also, her haircut was crap! I had to trim her when she got home..So Petsmart technically you owe me money!Ears not even even - A small, light-colored dog with floppy ears and dark eyes is resting on a textured, plush blanket, indoors.

    First.... I'd like to start with I've been a LOYAL customer (grooming and normal consumer) for 18-20 years bringing pet after pet to various Petsmart's- I've been coming to this location for probably 8 years. I've always been extremely satisfied with my service for the most post (& always tip the stylist nicely regardless of my satisfaction of haircuts- for the most part my pooches always looked nice but there have been some so so 'do's' which is understandable especially for newer employees. No worries. But this last experience will be my LAST experience with any and ALL Petsmart's which truly saddens me. We have an elderly gal- 16. She can't see or hear but she's a feisty old girl but so loving. So on dropping her off it was clearly her stylist wasn't feeling it (I've never seen her before and for the most part I know or have interacted with most of the stylist since we've been with them for so long) she immediately upon seeing my girl was negative (not nasty per say but as a matter of fact) saying 'I might not be able to finish her cut because of her age' I said I understood and that's why each time I call to make appt I always give the run down (she's old- can't see or hear- and sometimes gets anxious for those very reasons- please keep her by her sister also getting washed and clipped bc she's soothes her) then goes on to say my girl has dementia- I mean WTF!?!- that was a quick shift- regardless if she does or does not (she does NOT- she's just an old lady) - who the hell are you to play vet and keep saying in a rude tone you'll do you best blah blah blah. I should've gone with my gut and taken both my babies with me and forgo haircuts- but after years of loyalty I figured it was just a one off and once she realized how sweet, yet yes, anxious my baby was- everything would be fine!! (Mind you my girl also has ZERO teeth- not a one in her mouth not a stub, snaggle- natta! So she was in zero danger/harm!! Oh and she weighs 8 pounds!) so to say when my husband left I was rather pissed but he attempted to calm me- & I was good UNTIL we went back to pick the girls back up! A different woman came out (original lady was nowhere to be found- and other woman I too have never seen) she came out and soooo as a matter of a fact said- this will be (my dogs name) last haircut with us. We can no longer cut her. I was a WRECK! I left my husband with them so I could go pay and get the hell outta there. I cried at the cash out while I paid. I then went back to the grooming dept where my hubby had my girl and our other was on the ground waiting g to be picked up. I took my old lady from my hubs as I was still crying and he plucked up our other girl. I gave them yet another nice tip (not as nice as normal but still was 18%) . The ONLY saving grace in this deplorable situation was one of the other employees (and I'm so upset I can't remember her name- but she's cut my girl in the past- an older yet beautiful lady with glasses, blonde with bangs) she could see or at least I felt she knew I was upset- she started further explaining- how my baby is older and it can be dangerous bc they don't have the right harness to hold older pups (which shame on you Petsmart- considering the amount yall charge for services and products- quit being cheap!! It's a harness! Imagine all of you older employees/higher ups in the company not being able to get a hair cut because you are old- that's discrimination and disgraceful!!!) yet your employee gave us suggestions of private home services etc.... I so appreciated her for at least helping us think of an alternate solution. So no worries, my old lady will not be coming back per yalls rude 'firing of my best friend' but neither will my other girl!!! Nor will I EVER shop or support Petsmart EVER again! I've told numerous of my friends about this situation to see if I was blowing up for no reason- and everyone has agreed this wasn't cool and they too will not be returning. That said- I've always sang yalls praise and have sent biz yalls way- NEVER AGAIN!!! You have lost a very LOYAL family for your ill treatment of old dogs!! Yall should be ashamed!!

    This what he looked like before - A small, fluffy dog with a tan and white coat and dark eyes is sitting on a woven rug near a sliding glass door.

    I dropped my Shih Tzu off at PetSmart in North Frederick (Osprey Way) this morning for a bath and trim for his appointment at 10am, I was told that he would be started by 12 and he would be ready by 4pm. Brendan, the groomer called me at 5:35pm to tell me that he had other dogs to get done so my dog would ready by 6:15pm. I sent my son to pick him up and he was told that he was not ready at 6:30pm. At 6:43pm I called and spoke with Brendan; he told me that he had a bunch of other dogs to get done and he was sorry. He transferred me the store manager; he apologized for the lack of communication on their part. We were reimbursed for the grooming but when my dog got home he looked as a child had done the grooming; he was supposed to have a round face! I am so upset; the communication is the least of my concern! Look at my dog before and after! He looks like someone chopped him up; not a professional groomer!

    Before and after
    Sarah S.

    Petsmart has always done a great job with my Franklin. He is always so happy to go and comes back a new man! His ears had some matting so they had to shave them which was fine because I signed the waiver and they told me before it was probably going to happen. They did such a great job making him look cute!

    Empty shelves, again!
    Angela S.

    This is the closest pet store to me. I'm willing to forgive the higher prices, but more often than not, the shelves are pretty bare. I came in a week or two ago and the shelves were empty. Checked back today and could only purchase 2 cans of cat food, because that's all they had. I'm not sure how these businesses stay open; had they had their shelves stocked, I would have dropped some serious cash! Too bad I'll have to find a new pet store, this was so convenient.

    Sammy Before the haircut

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    3 years ago

    Great staff always have what I need and my dog loves it. Very pet friendly just make sure there on a lease!

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    10 years ago

    LOVE the grooming salon! Caryn does a fantastic job very time. She has been grooming my dog and two cats for years. Never disappoints.

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The plants are fine, some with a couple more brown and decaying leaves than others but that's okay.

    Mentioned in 2 reviews

    Read more highlights

    Animal Inn of Frederick - Prija

    Animal Inn of Frederick

    (39 reviews)

    I waited too late to get my dog into the vet at Christmas for boarding so I contacted the Animal…read moreInn of Frederick and spoke with/Nancy. Despite their being busy, they found space for my beloved pet for the 2 nights I needed. It's a beautiful property and the rates were probably better than my vet would've charged me. Upon pickup, Prija (my dog) , was in good spirits and has suffered no setbacks in personality and showed no signs of anxiety...best of all, she didn't come home sick. I highly recommend Animal Inn and we will use them again when we travel back to the area!

    We've been going here for boarding for years and more recently (last year or so) for grooming with…read moreNicole. They are currently temporarily closed during the pandemic, but I wanted to stop to write a review of them. We have 3 small dogs. When we go on vacation, we rent a "run" so the 3 can stay together and have plenty of room to run around. They also offer smaller pens and you can get "playtime" and "walks" etc. We've been using them for years and our dogs have NEVER come home sick or sad. They always come home happy and healthy, which is huge with a kennel. We went through a period last year, where I literally had to board them every weekend for 2 months due to a family situation on the west coast, and they came back to me happy as clams every week. Their prices are also SUPER reasonable. The owner is very accessible and friendly. On the grooming side, Nicole does a great job! I've had them groomed several times, while staying there. She does a good job interacting with the dogs and they come out looking adorable and smelling great. My dogs are a bit nervous of new people, but they took to her immediately. She's a sweet person and a great groomer with very fair pricing. I highly recommend both the boarding and the grooming.

    Happy Dog Grooming Salon - Before haircut

    Happy Dog Grooming Salon

    (27 reviews)

    Pretty happy with how my dogs cut came out!! Was able to get an appt. due to a cancellation. Sadly…read moreI didn't get the groomers name but she did great! Dropped him off asked me what he usually got done & she did what was asked :) his cut was done within an hour & a half; definitely will return again

    What a scam! The intake was great. It was super friendly…read more The intake person wrote down exactly what I wanted done, which was. "Under no circumstances should my dog be shaved." The ONLY thing I wanted done was a bathe, a sanitary clip, and her nails and ears done. That's it! The intake person told me it would take 3 hours. Great. I was surprised when I got a call 1.5 hours later to come pick my dog up. They requested payment immediately, but somehow forgot to quote me a price. I paid, because it seemed like it would be easier and my wife and her family had been going to this place for years. Anyway, I only briefly noticed my dog's appearance initially, because I was in a hurry to another appointment. When I got to the other appointment and actually looked at my dog, I was flabbergasted. I can't believe I just paid $125 dollars for a complete shave of my dog! I could have done that at home! I would have done that at home. I wanted her nicely groomed, not shaved. I called my wife. She called the groomer. Then...well...the groomer lied. There was some completely fabricated conversation story about how they called me in the middle of grooming to tell me there would be an extra charge for extra time and I flatly refused. THIS NEVER HAPPENED...so...I called. The manager told me that the groomer's story changed to a conversation that happened during the intake. She supposedly told me then that if the hair length was going to be kept, it would be an extra $15 and extra time and I flatly refused, so they went ahead and shaved the dog. THIS NEVER HAPPENED! An extra $15 to groom my dog the way my wife specifically asked would have been no problem! But no. What really happened was a greedy little groomer wanted to fit and extra dog into the schedule and cut the appointment short by screwing up my dog's very nice coat (at least this is my guess, as I cannot for the life of me figure out how everything got this screwed up). Anyway, instead of giving me a refund, they offered me 25% off the next grooming session that I will never use! I just paid $125 dollars for complete incompetence and to be lied to and about! Worse, I automatically tipped the lying groomer! I understand mistakes. It happens. I would have been completely OK if there was an apology about notes getting messed up, or the instructions getting confused with another dog's. I wouldn't be happy, but I would understand, somewhat. Instead a complete lie was fabricated to justify laziness and incompetence. I absolutely HATE being lied to and about. I can only hope that anyone reading this takes my review to heart.

    Audrey Lynn Grooming - Gorgeous Standard Poodle loves Audrey's detail work.

    Audrey Lynn Grooming

    (18 reviews)

    We've brought our standard poodles to Audrey for several years. They are always excited to see her,…read moreand we have been delighted with her results. Out normal appointment is wash, cut, and blow with a mani/pedi. It takes a full two hours - sometimes a bit longer to complete a Standard Poodle. Normally, we specify details of our poodle cuts. The most recent time however, we asked Audrey to style what she thought best. The result was gorgeous - something we'd not have thought of. She is an artist. Audrey takes only one dog at a time, so she's completely focused on each. The studio is located in her home's lower level with professional equipment and always clean. She likes the color purple. Audrey has her own dogs and is obviously a dog lover. This, IMO, is a characteristic that sets her apart from other groomers who do the work mechanically on a supervised deadline. TIP: Reserve an appointment ASAP. Audry's appointments are normally booked weeks in advance. ADVICE: Do not let your dog free roam the fenced backyard. One of the sheds is a chicken coop that gets our poodles super excited. The chickens definitely do not like barking and jumping dogs at their chicken wire fence.

    So happy to find a permanent new groomer. Refuse to take my dog to a PetSmart or Petco because most…read moreof their groomers are unprofessional and stay in the news for abusing animals. At that time I just groomed my dog myself. But since being busy with work now I take her here. Audrey is very friendly and love my dogs results every time. And she was done within an hour as well vs a pet smart or pettco that can take 3 plus hours.

    PetSmart - pet_training - Updated May 2026

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