This review is for the incredible grooming team at this location! We live in Irvine and happily drive out of the way to come here as the service is simply that much better. Hannah is an absolute star; she always goes above and beyond for our chi-weenie, Benji. Every time I call, the staff is genuinely happy and welcoming. I especially appreciate that they proactively call to let me know about their monthly deals! We are so grateful for this team and won't be going anywhere else. read more

I've had nothing but great experiences every time i step foot in this petsmart. There are two in my area and I'd rather come here any day! They have grooming appointments available for my dog quickly, they have the food I'm Loki g for each time (if not they will order it i find which store has it), they make me aware of the points that are available every time i check out. All the staff here are kind, thoughtful, helpful and fun. My dog loves coming here and they get us right every single trip. read more

Dr. Raven and her staff are amazing! I went in for a simple wellness check for my 13yr old cat and she was so thorough with the exam. She really helped me understand how to help my cat with his arthritis pain. read more

Bring dogs in for yappy hour for $5 off services! Hannah is still my favorite here, Rocky doesn't love getting his nails done but she ALWAYS gets the job done and his nails leave short! read more

Highly recommend. Great customer service. Groomers are upbeat, friendly and professional! Got my pup's nails cut and filed which took no time. My girl was so happy once her long black nails were trimmed up nice that she was jumping on me for joy! Her long nails must have been giving her pain. Shout out to groomer L. Rios who helped my girl today...Thank you so much! Will come back :) read more

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Ryan is a store manager here and unfit to deal with customers. I had questions about the pricing of certain items and Ryan was condescending, dismissive and patronizing. Of course, he does not make the prices, nor does he set up the promotions. No argument. However, it seems one of the jobs of any employee, much less a manager, is to explain why things are marked as such. Telling a customer, they can't change the prices of everything in the store just because this particular product might not be marked how I like it. What? What does the rest of the store have to do with three products by the same company? Nothing. Whoever owns this particular store needs to send him back to remedial Customer Service training. People like Ryan are not suited to deal with customers. Having a puzzled and confused customer seeking an explanation does not give anyone the license to be condescending, unpleasant, and patronizing. Telling me no one was holding me hostage to buy anything from the store left me speechless. Almost. Challenging me by saying I could go anywhere else I wanted was uncalled for. What store representative says this? Every experience I've had in this store has been superb until today. Ryan is a shockingly poor representative of Petsmart. read more

First time taking my dog in for grooming services! I am very happy with how clean and happy she looks! The staff was very sweet and made my dog and I feel very welcomed! Definitely coming back! read more

PetSmart - Pet Groomers Near Me - Foothill Ranch, California

If I could give zero stars for today's experience, I would. I've been a long-time PetSmart customer who regularly uses your grooming services, daycare, and prescription food program. I've always chosen PetSmart because I trusted the level of care -- until today. I placed an online order for my dog's prescription food through the app, not knowing it requires up to a seven-day approval period. My dog can only eat this specific food due to a medical condition (pancreatic inflammation), and he had run out, so I came to the Foothill Ranch location to purchase it in person and get help canceling the online order. Troy, the associate who helped me, was exceptional. He was patient, empathetic, and genuinely tried to problem-solve. He went above and beyond to help me navigate Customer Care and ultimately resolve the issue. He deserves recognition. Unfortunately, the same cannot be said about the manager on duty, Heather. When she came over, she demonstrated zero empathy, zero willingness to help, and an unprofessional attitude from the moment she approached. She didn't make eye contact, spoke with a dismissive tone, and repeated "there's nothing we can do" instead of trying to help or even acknowledge the urgency of the situation. When I asked for assistance locating the Customer Care number, she responded in a condescending manner, insisted it was "right there," took my phone, scrolled through it, then dropped my phone on the counter and walked away to help another customer without a word. She didn't return, didn't offer an apology, and didn't show the slightest concern that my pet depends on this prescription food for his health. This is not the standard of care I expect from PetSmart -- especially from someone in a leadership role. Her behavior was disrespectful, unprofessional, and completely dismissive of both the customer and the pet's wellbeing. Because of this experience, I will never return to this location and will be reconsidering where I purchase my dog's food and where I take him for grooming and daycare. I have always trusted PetSmart with my pet's care, but this interaction made it very clear that not every location upholds those values. Again, credit to Troy for handling the situation with professionalism and kindness. Unfortunately, the manager's conduct overshadowed everything else. read more

There's a Caucasian female that works here, she wears mostly dark clothing or black clothing, she is extremely rude for no reason whatsoever. The employee forgot to give me my change from my cash transaction, and had to call her over, she started barking at me about how she needs me to come to the register, and then she ended up realizing that she was at the wrong register, and then booted off the employee that initially made the mistake, and then was barking at me when I was apologizing to other customers telling them that I would be fast, telling me that she's not able to check out any other customers and she has to get back to doing her job. I have this all on video because immediately when she waddled up to me, I knew she was gonna have a piss poor attitude as she has before. And of course, my last review is in reference to her as well. For some reason, she doesn't have a good attitude. I don't know why, but it's very clear in other people's reviews that she doesn't belong working with the public she needs to be in the back, stocking things and to shut her mouth and do her job. read more

I'm going to guess the guy at the register thinks he is a big deal. I asked for directions and I asked for a salve. He made me repeat the word three times and the told me that because I said the word WRONG he did not know what I wanted and then corrected me. When checking out, the guy I. front of me placed 4 dollars on the counter. The guy repeated the total again, inferring there was no enough money. the man had to pick up the money and count it out to make him realize there was enough money. The guy at the register said, "Oh I didn't see it.". I will not return. I can live with out Mr Know it all. read more

I took both my dogs and one of my dogs after giving very specific instructions to the groomer came out bald with all these long hairs in odd places. She is a cocker spaniel so she has fur and now nothing. My other dog is so traumatized we had to take him to the vet. He would not stop shaking, had the runs, and would not eat. And they would not tell me what they did to him to have him behave like this. He has been going to a groomer for years with no problem and one time at PetSmart and he is not good. They over book and leave your dogs in a kennel for hours and I don't think they have any water because my dogs could not stop drinking water after I picked them up They don't care about your dog, only the money they can make. If you love your fur babies like I do don't bring them to PetSmart grooming salon. EVER!! I had to give one Star but I give zero starts to this horrible place read more

My cat had some eye issues today so I had to call around and was able to get a same day appt because they had a cancellation. Plenty of parking in the plaza. The workers checking us in were friendly and thorough. Shoutout to Priscilla who spoke to me after the appointment to share the findings and next steps. She relayed all the info from the doctor and the directions in a very clear and concise manner. She carefully explained all the charges before having me pay. I did not feel rushed and appreciated her help today! Her demeanor is very calm and great for an environment like this. read more

My experience with Foothill Ranch Petsmart was poor with management team of Pet's Hotel. I tried consistntley to resolve matters and was left with a nonchalant attitude and a manager who simply did not want to work with me on an issue than resolve it. I did not receive much better from their corporate office. They do not care and if you have an issue, they will shut you down as if they could care less that you spend over 6 a year in dogboarding and pet care products. I guess they don't need the money that bad. I will never buy one item from petsmart ever again due to this issues. I'll take my money somewhere else. Proceed with caution! I have never met such an unprofessional business or customer care team. If the business revenue is poor, the CEO should definitley take a look at their customer care. read more

Forget their grooming service. After they "groomed" our fur baby - I came home and brushed her again and I swear they made zero effort with a furminator. Save your money and go somewhere else read more

PetSmart - All the fur that came off my dog with 15 minutes of brushing after I spent more than $100 getting her groomed. - Pet Groomers Near Me - Foothill Ranch, California

The experience of grooming my dog yesterday was the most caring and gentle I've ever felt, the stuff was really professional and I am very gratefulI. I will recommend PetSmart to everyone. Thank you for your service. Archie M read more

Very disappointed with the grooming process. My pet has been scheduled for over 30 days and they bombard you to complete and confirm appointments and on the day of the appointment cancel. didn't offer a coupon or anything to accommodate the inconvenience just I can't do your dog so so sorry. Very poor customer service.! read more

Our puppy is 5month, this is his 2nd time to have grooming at PetSmart. The staff told us he can only do a trim but still charge us full hair cut fee. When we asked him to switch the service from a hair cut to trim, he said he will do a hair cut (1 inch short) then. These were pictures after we picked him up, still long hair at the button of feet, no cleaning around his eyes, had dry poop around his anus, literally no changes in his body at all. We had the 1st trim with another girl, it wasn't like this at all. We are very upset with the service this time. read more

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I would do zero as we never received any service, only excuses. I had yet another disappointing "horrible" experience at the Foothill Ranch Petsmart store, to share. We have a 50 lb black standard poodle. Beautiful dog with an exceptionally beautiful gentle personality. I scheduled a 10:30 am Sunday March 24th appointment for a bath and cut. I dropped my dog Buddy, off at 10:30 as scheduled, then I received a call at 2:00 pm, 3 1/2 hrs later, to inform me that Buddy had pooped in his wire cage, where he had been "stored" for 3 1/2 hrs, and that he was stressed, so they were not going to bath and cut him and for me to come and pick Buddy up. They told me that I needed schedule an "express" appointment for Buddy. So I picked Buddy up. He was fine and not stressed at all. He was stinky, had pop on him, and long white dog hair all over him. Silly me, I thought I had scheduled an appointment for him to be bathed and groomed at 10:30, not placed in a wire cage for 3 1/2 hours and then sent home untouched, dirty and smelly. When I arrived at Petsmart to pick up Buddy, I noticed that the young man who was supposed to groom him, the guy with the oversized earlobe earrings, was not there. Looked to me as if they left Buddy locked up in a wire cage for 3 1/2 hours and the guy who was supposed to groom him left. This is outright abusive to the animals and the owners. Looks like Petsmart Foothill Ranch is really racking up a bunch of bad reviews and rightfully so. This is our 3rd really bad experience there. Needless to say, that is enough for us. We are done with Petsmart Foothill Ranch. I intend to follow up with a complaint to corporate, because their history gives every indication that they could care less about the animals and customers that they abuse on a regular basis. Bill read more

Joyce dose my dog Oreo amazing! Oreo hates everyone lol but love Joyce thank you Joyce! read more

PetSmart - Pet Groomers Near Me - Foothill Ranch, California

I set it up an appointment for my dog to get a haircut for $72. When I got there Joyce the groomer said it would be another $30 because she would have to use scissors. Isn't that your job you're cutting mydogs's hair? Talk about price gouging once you show up for an appointment! I won't be using them again. They also charged me an extra five dollars because the day of the week was Saturday. What a scam. read more

Just used PetSmart grooming service for the first time for my two goldendoodles! One mini & one regular size. Ali did an absolutely incredible job. Better than any mobile grooming company that we have ever used. She was so kind and gentle to both the pups! Total time was around 3-4 hours for both pups. My smaller doodle had some matting on her back legs, but Ali worked so carefully to remove them! I will definitely take both pups back to Ali at petsmart! read more

PetSmart - Pet Groomers Near Me - Foothill Ranch, California

This is the review for the Pet Hotel. I recently boarded both my dog and cat for 2 nights on June 8-9, 2023. The following week, both my dog and cat now have some type of upper respiratory infection. My dog has been sneezing all week and basically spraying nasal discharge all over my house. My cat is also sneezing and has a runny nose and is having breathing issues. This is NOT cool since now I have to go to the vet to get them both evaluated. Petsmart needs to be more strict with their sanitation or evaluate dogs before they allow them into their facilities. I don't take my dog to the dog park and he has never been sick before. Only after I boarded him is he is sick. Update: 6/25/23 My dog is still sick, and now he is doing a reverse sneeze and I need to take him to the vet to get him checked out before it gets any worse. Now here is the worst part, my cat had the cold too and he starting having severe breathing issues. As of today, I have spent over $16,000 (yes, not a typo, I will post the entire bill once my cat hopefully comes out of the hospital if he is lucky and survives) and counting in the pet ER here in Pasadena at Access, he currently has chest tubes in to drain a really horrible infection, we did multiple tests, eco, ct-scan, blood work, the list is endless, needle aspirate to do a biopsy since there is now a puss filled mass in his chest cavity, they also drained about 120ml of fluid and counting. They are also infusing him with antibiotics via IV and we are waiting for the culture and biopsy of the aspirate. I'm terms of timeline, we admitted my cat to the ER on 6/20/23. Both my cat and dog were not sick before I dropped them off here for 2 nights since they are both kept inside in the house and we do not take them to dog parks or daycare. I'm so pissed right now. My cat may not survive and now I need to take my dog in get him checked too. This is costing me a fortune. Be careful where you board your animals. Update: 6/28/23 The doctor informed us that my Cat has pyothorax, a bacterial infection in the chest cavity. The left side of my cat has improved so they removed the chest tube. The right side is still producing some liquid/puss so they will need to do another tap to drain one last time before we can bring him today. There is a risk that the fluid will build up again, but at this point we just spent now over $18,000 and need to try treatment at home. Now that they treated my cat intensely with IV antibiotics, oxygen therapy, and flushing his chest cavity 3 times a day for the last 4 days straight the doctor is hopeful that we will be able to try at home. We are waiting for the culture to come back to determine if the antibiotics are the correct ones to be given. I can't say for certain that my cat became sick at Petsmart, but the fact that my dog is sick too makes it pretty obvious Update: 7/2/2023 My cat was beginning to deteriorate again after we brought him home to continue treatment, unfortunately his chest was beginning to fill up again with puss and fluid since the infection is still not resolved. We took him back to the ER and they did an ultrasound and found that the antibiotics were not working. We made the heart wrenching decision to put him down since the only option would be put back the chest tubes or do surgery to clean out the infection with no guarantee of recovery and he was terrified to be back a the hospital again. We were only torturing him with the treatments. My family is completely heartbroken, we just lost our cat that we raised since he was 8 weeks old. He would have turned 3 this 10/20/23. Within 3 weeks of boarding here, my cat has died. This has been a horrible experience, mentally, emotionally and financially (almost $20,000). If anyone else had this type of bad experience from boarding their pets here please message me. My dog is still sick and not eating well. Something just doesn't seem right. read more

This is specific for petsmart grooming. Garrett was our groomer for Finley, she was so dirty, sticks stuck in her under coat, smelled of mildew from the lake water from our trip, and this guys did wonders on her! She smells great, looks beautiful, and is so happy. She has a bad leg right now which he was made aware of before hand and it seems he treated her kindly even with that going on. He really did such a wonderful job, I believe this is the second time he might have groomed her, I would absolutely take her back again to him! read more

PetSmart - Great bath and brush by Garrett! - Pet Groomers Near Me - Foothill Ranch, California

I would have given this store 2 stars if not for the customer service from the corporate office. About a month ago I ordered some dog food on a special promotion they had featuring 20% off and same day deliver for orders over $50.00. I placed my order on Sunday morning expecting delivery that same day. I received a purchase conformation from Door Dash. When no delivery came by 5:30 I called the store and offered to pick the merchandise up myself. They could not find any record of my order. So, they were unwilling to provide the merchandise even though I had paid for it. I did not receive the merchandise that Sunday and ended up driving to Ralphs to buy dog food as I was out. The following day I called the store again looking for the manager who tried to help but again could not find my order. Seems that orders being picked up by door dash go through a different system. The menage gave me their corporate customer service number to see if they could help. As I was on the phone with corporate the driver arrived at about noon with my goods. I was not very happy by having to buy dog food at Ralphs and with the misleading promotion. Seems that door dash runs their own delivery schedules and sometime chose not to provide the services they promise, The person from customer service was very understanding and helped me out by providing a gift card. This was nice but I would rather not have gone through the hassle. PetSmart needs to upgrade there computer systems so all the purchasing is integrated and give the managers the authority to make things right. The Customer Service number they gave me is 800-406-2155 in case others have a problem with this company. read more

My kids love stopping here after Chuck E Cheese to check out the little animals like the Guinea pigs, reptiles and fish tanks. I like that they have a section of cats for adoption. The beta fish were displayed individually in little plastic jars which made me sad. Some pricey but interesting stuff for dogs like the antler bones for chewing. read more

This is only a review for grooming. My regular groomer has left Petsmart. I was completely sad. If I find a great groomer, I am very loyal. I was very nervous when I left my little guys, but Gabby put me at ease right away! She is so nice and was wonderful with my little dogs. I have two 11 year-old Havanese dogs and she was absolutely great with them! When they were done, she called me. I was able to pay on the app (if you guys aren't using that.. it's great and convenient) I also make my appointments on the app! So I highly recommend Gabby! We will be back again for another appointment with her soon! read more

We did a freshwater test report, and it was very educational. And we were Explained by believe Lisa, if that's her name I think she's the manager. What we needed to make our water, fish water - fresh water- healthier. Sometimes there's a long line here that's the only reason I didn't get five stars read more

PetSmart - Or fresh water test report card - Pet Groomers Near Me - Foothill Ranch, California

Took double the time stated. Had to call to see if my dog was ok. Picked her up stressed, panting and extremely thirsty. WORST GROOM EVER!!!!Cut down almost skin bare in strips on parts of legs. Feet and ears choppy and unkempt. Val S. Was the worst. See pics. BEWARE IF YOU LOVE YOUR POOCH read more

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I was delighted that the Foothill Ranch PetSmart had a grooming opening the same night - must have been a cancellation. Ali groomed our puppy & I can only say the very best things about her personality, love towards our dog & also her skills. She went above & beyond to provide a great cut on her. I asked her to keep her furcoat as long as possible while cleaning it up as well - it was not an easy task in our case. Ali did everything that I asked & more! We received a beautiful, sparkling clean & fluffier-than-ever dog. We will always return to Ali. Thank you so much for the great service! read more

PetSmart - First walk after grooming - Pet Groomers Near Me - Foothill Ranch, California

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My cats now need lower protein cat food for their kidneys so I've been to this PetSmart twice. The first time the vet assistant was helpful in getting the prescription card ai need for science diet and royal canin. The sales clerk (woman) was initially very helpful in directing me (and explaining)to the vet area for this. The young guy that was with the female sales clerk was rudely speaking to her which I was surprised he would do this in front of a customer (me) when I was paying. Went in again today and he was the sales clerk and I asked him the difference between two of the dry foods I was looking at (I was at the register) right his reply was "I do t know" and I looked at strangely then he said you'll have to ask their vet. Went and grabbed a bag of the food I thought would be fine to get and checked out. This guy is rude and obviously needs a different job. I will not go back to this store and will buy through chewy. read more

They cut my dog uneven, bad proportions with the ears and tail being as large as the dogs head. Very sad and upset.

Did a bath & cut for my dog. Gabe did an amazing job grooming her. It was exactly what she needed and great price!

Pet Hotel or pet prison? I've used them twice for my little Rottie and never again. My comments on them as a business: Firstly, their whole gold/platinum packages are simply a bait and switch... they claim the world, just so that you book with them... but last minute, right before I had to travel, during checkin, they deny many of the promised services. The first time they blamed on Covid infections amongst the staff and being short staffed. Ok no problem, as I can understand such a predicament. But a couple of months later when I had to use their services again, it was the same bait and switch, but their excuse changed to their online reservation platform simply not recognizing their actual services offered....what!?!? How does that make sense!? Anyway, I had no choice last minute... even something as simple as promising to send a photo of my dog to my email has been promised each time but never fulfilled. My comments on their humanity: For my dog's second stay, I was lucky enough to keep a health tracker on her... and I'm simply horrified. I've attached an image of her daily activity during her stay, and when compared to the two days prior to her stay at this location, you can see the utter neglect. Keep in mind I've paid extra for a private suite and 8 hours of playtime and one-on-one play time... money wasn't an issue when it came to my little rottie's physical and mental health... but as the activity tracker shows, within a couple of hours of picking her up, she accumulated the same amount of steps in only two hours as she had in 5 days at this prison COMBINED! And I didn't even give her a chance to actually exercise... she was just walking around my family room! The worst part: please note that my little rottie is really well house trained... she has shown to hold her self from going potty for hours upon hours, and she hasn't made an accident since she was 5 months old... but when I picked her up, I was shocked to smell her whole coat covered in a really strong stench of urine! How long did they neglect her for her to lay in her own urine!?!? (Platinum package also includes a bath and grooming on day of pickup... just another example of them not giving a damn!) If any responsible pet owner saw me treating her like that, as her own owner, I'd wholly expect to be reported to animal protection / the humane society... but coming from a business that asks us to trust in caring for our little ones... I'm just in shock and completely disgusted! I will report them! And please, for the sake of your loved ones, do not ever trust them with yours. read more

PetSmart - Pet Groomers Near Me - Foothill Ranch, California

Better attitude of Lauren !!!, and training her when she gets vaccine certificate if it says April 24/2024 she didn't receive my cat for nails trimming, because she was still asking if the rabies vaccine was for 1 year or three years!!!!, then didn't attend us going to break when I got the certificate read more

Our cat stayed at the PetSmart cat hotel last month. The facility looked clean and staff was helpful. It was affordable for a week stay and included food/litter. Overall it was a great experience. read more

This place used to be good. It's really gone downhill. The employees are slow and completely checked out. The lines are long. They have (4) registers and one person running them. I bought a dog tag for their laser printing service and the code on the receipt was illegible. The attitude I got asking for help was less than helpful. The kids that work there are nice enough. But they don't care about what you need. It's just a job for them. I'm ordering online and going elsewhere from now on. It's not worth the headache you didn't ask for. read more

Boarding: I was appalled to witness an employee sitting there spraying water with a squirt bottle at dogs when they barked in the free play area! This employee obviously did not seem to be enjoying her job! Or was this what she was told to do by her supervisor? What about playing with them! I would never board my dogs there! read more

Alex was patient and listened to all of my requests prior to leaving Willow in her hands. I know Willow is not your easiest customer to deal with but you did amazing! Thank you for helping Willow look beautiful and refreshed! We will be back! :) read more

PetSmart - Thank you Alex! - Pet Groomers Near Me - Foothill Ranch, California

This review is for Gaby from grooming. She did such a wonderful job on my poor matted boy and she was super nice. Thank you & we will be back read more

PetSmart - After - Pet Groomers Near Me - Foothill Ranch, California

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Man saw some sad bettas in there jars today smh there were way more than this but cmon Change the water read more

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