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PetSmart

2.8 (129 reviews)
Closed 7:00 am - 9:00 pm
Updated 1 week ago

Services - PetSmart

Bath and groom only

Pet boarding

Full grooming

4 More Services

Pet haircut

Microchipping

Pet physical or wellness exam

Pet vaccinations

PetSmart Photos

From this Business

Recommended Reviews - PetSmart

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Reviews With Photos

Did not get a picture when he was in camp but he came home so tired! Thanks team!
Lauren S.

The staff have always been very kind, detailed and very patient! Keep it up! The lobby was very clean and the process was quick! My dog seemed very excited to be there and see everyone.

kitty cottage at PetHotel
Kylee D.

I am so happy with the services provided at the Petsmart PetHotel. Lauren checked in my cat. The space is clean and bright. Lauren was very thorough. she went over what to feed my cat. I brought her food. I called to check on my cat. Serena was very helpful. Danielle checked me out. My cat was happy when I came to pick her up. I am so happy that I have a safe place to board my cat. The price is more than fair, inexpensive even. they read a bedtime story to her. I forgot what the service was called. Blissful bedtime or something. Thank you everyone at Petsmart PetHotel for taking care of my cat. I will bring her here as long I am living here.

My doggy
Luchi T.

I want to give a big thank you to Dominique at PetSmart off Iron Point in Folsom! She took such great care of my golden doodle, who had lots of foxtails stuck in her. Dominique was patient, gentle, and didn't rush the process at all. Because of her, my pup is feeling brand new and looking absolutely adorable. I truly appreciate the extra care she gave and highly recommend her and this location to anyone looking to get their dog groomed!

This location went above and beyond for my dog Zekes 3 day stay - I cannot recommend them enough. Very quality staff and responsiveness at this location. Thank you

Our new fur family member no thanks to the very rude assistant manger

Today we came to petsmart to adopt a cat. We were there for about an hour and I had to use the bathroom pretty desperately, so the sweet adoption lady told me the code to use it. I go and am typing in the code and it wasn't working. Then I was approached by the extremely rude assistant manager who told me the bathrooms were not for customers. There was no sign posted saying that was the case. I let her know the adoption lady gave me the code and the assistant manager chewed her out until she was in tears. Why would Petsmart hire bullies as their assistant manager? Our experience adopting our new fur family member was wonderful, but I will not be giving my business to Petsmart anymore. I recommend going to Petco instead.

Heated Outdoor Cat House
Grace M.

We purchased an online heated cat house on 11/30 and two days later it went on sale so we went to the store to get the price adjustment. The cashier, Carli was so rude telling us that if everyone did this they would lose money. She refused to give her name but we got it from the Manager but she clearly lacked the proper skills to handle Customer Service issues or at least respond appropriately and professionally. We were shocked to hear this because price adjustments is part of doing business and most businesses offer price adjustments if a product goes on sale within a specified timeframe. Mark the Manager did not know how to process the price adjustment so he called Customer Service or Corporate to inquire. Unfortunately because they do not carry the item in-store they did not know how to enter the online UPC code because it was not recognized at store level. He offered for us to return it and repurchase it in 24-hours which we did. He was very nice in handling the issue but wish that Corporate would teach them how to handle this so we don't have to return the next day just to repurchase it.

Maggie after her first groom!

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9 years ago

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11 years ago

I've taken my Golden in there twice now for grooming and have been very happy with the results and friendly service.

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7 years ago

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11 years ago

I am super happy with their grooming salon. Was very surprised at how great my pup turned out. Thank you.

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13 years ago

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Page 3 of 4

Ask the Community - PetSmart

Review Highlights - PetSmart

My goldendoodle LOVES seeing Desi in the grooming salon.

Mentioned in 2 reviews

Read more highlights

The Pet Nanny - Drew and Masudi

The Pet Nanny

(16 reviews)

Drew has been such an amazing cat caregiver for my crew of fuzzballs for the past several years…read morethat I've decided I can never move out of the area. If you're looking for someone with a genuine love of and connection to cats, who is very experienced with cat behavior and health issues, and who is supremely trustworthy and reliable - look no further than Drew. Before I met Drew I spent so much time on Yelp contacting other pet sitters in the area and they all seemed like they were mostly dog-oriented and just tolerated cats and would be only dropping by to make sure my cats were alive. Then I contacted Drew and I knew right away she was special - she actually adores cats and her primary concern is getting to know your cats' individual needs and quirks and providing the best comprehensive care possible while putting your mind at ease with daily checks-ins and photos. (She also owns a photography business and you can hire her for an epic pet photo session!) Drew regularly takes care of my guys, whether I'm busy for one day or away for a longer trip. Under anyone else's care, I'd worry about their individual dietary and behavioral needs - I have a picky older cat with anxiety and urinary issues, a goofy black cat with a sensitive tummy and a history of eating inedible objects and getting the occasional ear infection, and a young, spunky one-eyed cat who once had an injured leg. Not only has Drew gotten to know each of their personalities and connected with them like they're her own pets (they greet her at the door), she has expertly attended to their occasional extra needs and has on multiple occasions taken the time to talk me through my concerns about their issues. In addition to being a cat owner herself, Drew has experience working at clinics and rescues and volunteers her time at a cat sanctuary so I thoroughly trust her input and consider her a valued care companion and part of our pet family. My cats (and I) absolutely adore Drew and there's just no better feeling when you're away than total peace of mind that your fur family is receiving the best possible care. 5 stars, 10/10. Thank you, Drew!

Drew is the best house/pet sitter ever. She has been watching our dogs and chickens for 10 years…read more She treats our animals like they are her own, they don't even act like they miss us when we get home. I highly recommend her.

Dogtopia

Dogtopia

(47 reviews)

Dogtopia has been the best addition to our dog's routine. We have been coming for 2 years and They…read moretake such wonderful care of him and they are very diligent about keeping the owners updated on any concerns or issues. They also have a monthly activities calendar where the proceeds all support their foundation and they send the doggies home with pictures and arts and crafts.

It has been a moment since Allie has been to this location because she and I have been getting…read morebetter acquainted, as I adopted her in March 2024. Sadly, Allie had the zoomies, I was in the way of her playing, and I wound up breaking my leg. With this being the rainy season, and her having a lot of energy, I wanted her to be able to have some fun and play. So, I reached out to Dogtopia again. I explained to Iona that Allie may be a bit hesitant, as it has been a while since she last stayed there. Iona was extremely helpful! She listened to my concerns. She understood how important Allie is to me and she put my trepidation to rest. So I booked the appointment for the very next day. My best friend dropped Allie off about 30 minutes ago, today. And Iona just called me to let me know how everything is going with Allie. Allie is having a ball! Good customer service is a rare find these days. Unfortunately, many people are so busy that they don't even try to engage their customers any longer. So few establishments understand the importance of building relationships. But Dogtopia gets it! I am so appreciative for what Iona has done for me. I would highly recommend this location for your fur baby. Thank you so much, Iona, for going the extra mile.

PetSmart - petstore - Updated May 2026

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