My goldendoodle LOVES seeing Desi in the grooming salon. I always know Desi will do an outstanding job. She is incredibly sweet to my fur-baby and if I could give her more stars I would! read more

I used The Pet Hotel for a few years for my dog. He liked staying there and most stays were incident free. He did get bitten once but they took care of all the vet bills. The reason I don't use the place anymore is mostly because of the add ons. They charge extra for playtimes and giving medications. Basically if you don't pay your dog is only out of it's cage for a couple of hours, even though they have dogs out playing all day. Also dogs never go outside all the play and potty is indoors. I would use it again, but only for a short stay. read more

We went to buy fish. The sales associate, Katie, gave my husband a hard time about selling him certain fish because she said they wouldn't go with the fish he already bought. I understand they want to protect the well being of the fish they sell, but my husband tried to explain he has been caring for fish for many years (longer than she's been alive - he didn't put it that way, but I almost did! He was being very nice) - and that he already has those fish together in a tank. She just snapped at him, "I won't sell them to you!" I had to hold my tongue, while my husband was being way nicer than I would have been to someone who was being very unreasonable to a paying customer. read more

This is a review specifically of the grooming. The groomer was nice, but not as professional as some of the places that I have been; in particular, the Petsmart in Rancho Cordova, which was wonderful. Really I should get around to writing a positive review for them! For example, my dog had to be groomed shorter than hoped at the Rancho Petsmart. The groomer spoke extensively before to prepare me, called for approval when it was determined necessary, and even called again to say how it went. There wasn't that type of customer service in this experience. She basically asked, "what do you want?" Some people are really opinionated about that, but my opinion is like "Good! And fluffs!" The end. I'm no expert, and she didn't guide me. Piglet was shaking as I checked him in, and the groomer did not try to calm him -- at the other Petsmart, the groomer put effort into calming him when evaluating him, and it was really helpful. I paid almost $30 extra for the TOP DAWG SPA, which includes some unnecessary and silly stuff like a Very Berry face wash and bandana. But they didn't do nearly any of the extras I paid for -- not even the toothbrushing, which IS necessary. The notes they gave me make that clear - it just says teeth: need brushing. They did grind his nails and use premium shampoo and conditioner. Picking him up, I was told that his glands were very full, which is weird because he just had them expressed about four weeks ago at the other Folsom Petsmart -- or should have. That's not factored into the rating, as the other Petsmart may have cut corners too. Pig looks pretty good -- a star for that -- but he has looked better. I called to follow up about the extras not performed, and they said that if I brought him in tomorrow or the next day, they would do them for free. However, it adds a lot of trouble to bring him in again for stuff already paid for. I will update this review based on that experience, and hopefully it will be a more positive one that earns some stars. I should add that I initially had to change my appointment from 10 to 11 and they allowed that, though seemed a bit unwilling. I can understand that only 15 mins (maybe it was 30?) before the appointment. So one star for that. read more

I bring my corgi to the pet hotel for both over night stays and to play in their doggie day camp (yes, he is spoiled!). I can not say enough how impressed I am with the staff. They are friendly and take great care of both the pets and their owners. The first time I brought my dog to the day camp I was very nervous how he would react because he was a puppy and just learning how to interact with other dogs. I was so relieved when a staff member noticed my worried expression and stopped to talk me through the process...while he was on a break!! I know my dog loves the staff as well because when he saw one of them at the dog park he recognized her right away and he would not stop trying to get her to play with him! Overall, I am very pleased with both the staff and the services offered. read more

Petsmart in general is an unresponsive organization to customer complaints and concerns. I have personally filed two complaints utilizing the main number and to date, I have received no response. In inquiring with others who utilize Petsmart's services, they have received similar inadequate or non existent responses to customer concerns. There are plenty of other ethical and customer service oriented organizations that provide similar services that I would recommend over Petsmart. I am very disappointed that such a large organization as Petsmart would provide such substandard and indifferent customer service. read more

Beware of the kitten adoption area. Lady is rude and disrespectful. Wanted to adopt one kitten, she TOLD me I had to adopt two. I didn't want two kittens. She then told me I couldn't adopt one. Don't adopt your kittens here! I won't even shop here anymore. read more

This review is specific to the pet hotel and day camp/day care service at this PetsMart location. We use the day camp at least twice a month. The staff is friendly to us and our four dogs. They know our dogs and we always feel like we are leaving them with family. They are accommodating to our needs as far as what our pets may need and if we need to pick them up a little late. Our dogs enjoy going and always come home tired. It is an indoor facility and the play area is a large room so the dogs don't get fresh air but it is kept clean and our dogs are safe. I definitely recommend this pet service. read more

I was talked out of a tank today and told that it stresses the fish out.. so I asked "why do you sell it?" And the cashiers response was "well it's called Marketing." Then the lady getting my fish out ignored me up till the moment she rudely asked if I "even knew how to keep these alive?" After I told her that the betas we have bought here all die.. counted 4 dead betas on my way out.. Seems like the service here needs some work or possibly more training classes. read more

Arranged to board my dog, no trained staff, required vaccine that would kill my dog. Snotty attitude, no professionals on site. Spent real money confirming with a vet my dog cannot have their required vaccine. We need better laws so that this doesn't happen. read more

I booked my dog at the pet hotel here for 2 weeks for when I go out of the country this summer. I did this a month ago. I get a call TODAY telling me that they don't have a room available for that time. A MONTH LATER?? Ridiculous. There are not a billion dog hotels to choose from. Where do they expect a take my dog for two weeks? How about they start doing their jobs? read more

I bring my 1.5 year old Golden Retriever here for grooming. Melissa always does a good job- and my puppy leaves there happy, fluffy, and smelling good! read more

**KENNEL COUGH** My dog stayed for a weekend and its hasnow cost me over $700 in vet bills trying to help my dog. kennel cough is rampid In this location. they confine all dogs to small area in kennel and a room for exercise. Location is NOT RECOMMENDED for any dog.... read more

DO NOT EVER take your pet for boarding at the PetSmart Hotel; and NEVER use Banfield. Both are unreliable, and PetSmart fails to live up to its code of ethics and has little integrity. If zero stars were possible, I would give it. We had our two dogs boarded at PetSmart Hotel for overnight care at this facility. When we arrived to pick them up we discovered one of our dogs incurred an injury and we told the receptionist. The handler, Doug, denied the injury without even examining our dog. He claimed his injury was chalk marks, a fabrication. The top of Baxter's head showed broken skin from which blood had come and stained the hair/fur around the injury. We immediately took pictures of the injury and asked to see the manager to report it. We asked to speak with the manager, and Jenn Trujillo came to talk with us. We told her that our dog was injured and that we wanted to see one of their veterinarians. Jenn Trujillo informed us that PetSmart would pay for any care received for Baxter and she would prepare an incident report and give us a copy, which she later contradicted herself. In a later discussion with the store manager, I received the same response while he continued to interrupt me. We received no resolution. A later examination by a Banfield veterinarian, Dr. Cabrera, confirmed the injury. We offered photos we took of the injury, but he refused to look at them. Three weeks later, he denied we offered pictures. Dr. Cabrera included hearsay from Doug in his report of chalk marks, falsifying his report. He offered no treatment, claiming none was necessary, and we left. We sent a letter to Michael Massey, CEO of Petsmart and finally received a response from District manager, Laura Caryl. Mr. Massey never contacted us. We had two discussions. In the final one, she told us that no one saw us take pictures of our dog's injury, when the employees present watched us take pictures. She even cast doubt on whether the picture was taken on their premises. Rather than be helpful, we denied any wrong and continued interrupting our discussion. She informed us we would received a refund, affirming wrongdoing while refusing to admit wrongdoing. She also refused any incident reports or camera shots but simply informed us that their cameras never showed any injury incidents. PetSmart fails to show integrity and transparency per it Code of Ethics. NEVER DEAL WITH THIS COMPANY! read more

I've taken my Golden in there twice now for grooming and have been very happy with the results and friendly service.

Dropped off our 6.5 month old lab for doggie day camp at 11am on 5-18-2019 with an request to feed her at 12 noon because she was fed early that morning (6 am). We gave them a baggie with the correct amount of food ( which was Hills I/D). Also had a baggie of the same food so it could used for treats throughout the day. We were told it was not a problem and they would do what we requested. When we picked her up at 6:30pm later the same day and took her home we looked in the bag that we had left with the attendants and realized ALL her food and treats were never touched. We called Petsmart and asked if they had fed her different food and they responded that they "DID NOT FEED HER". This is irresponsible action on the part of Petsmart's employees. We are asked to trust that Petsmart will take care of our pets as we would. This is NOT how we treat our pet. For a puppy to go over 12 hours between feedings is bad pet ownership. SHAME on your attending crew at Doggie Day Camp. Very disappointed in your Doggie Day Camp at the Iron Point store in Folsom. read more

They have some good sales on toys, so they were worth going to this time. However, when we went to check out it took her nearly 6 minutes to swipe two gift cards. Then she threw them away and told me there was nothing left... False. I asked for them back and had $12 still on my cards! read more

I am super happy with their grooming salon. Was very surprised at how great my pup turned out. Thank you.

Love this place. I use the grooming salon for grinding my dog's nails and they are quick and he seems happy/calm when we're there. The staff here is crazy friendly. They must really love their jobs. The store is also clean and has a large selection of treats and toys, oh and cute Christmas gear for your pet! read more

our dog gets groomed here and we are always very satisfied with the job the girls do and our dog loves it! the typical Selection of Treats and foods for all your pets and a Great selection of toys for your pets! The staff is always helpful and courteous. read more

Took my Maltese their and they cut her like a schnauzer. Her ears were shaved bald and it's been a month and the hair still hasn't come back. They were very rude when I asked why they did it. I even called the manager and basically they made a mistake and wouldn't own up to it. Won't ever take her there again. read more

We use the grooming salon often, but today our little Maltipoo had Jaucelynn for a groomer. She did a wonderful job on our little guy. He looks gret and we will have her as his groomer from now on. ThanksJaucelynn!!!! read more

This review is for the pet hotel. . . We've taken our dog here a couple times and she seems to like it. The staff is very flexible with reservations. (this past time I needed to change mine a couple times due to travel changes) I like that they offer add on extra treats for your dog!!! Good place!!! read more

Disappointed as this Pet Hotel was recommended to me while we went on vacation for 5 days last week. Paid extra for the exit bath and everything seemed to have gone well until 2 days after we got home and dog ended up with kennel cough. I did specify on all of my paperwork that she needed to be kept separate from other dogs & group play as she is unpredictable with other dogs and I've never had this happen with any other place I've boarded my dogs - perfectly healthy until I left her here. Very disappointing because the hours for pick up/drop off are ideal and the price was right...oh well, guess shame on me - it won't happen again!! read more

I love this PetSmart. It is a one stop store for me. I especially love the Pet Hotel and Day Camp. I left my 4 dogs there for 6 week while I was waiting for my one home to close and my new home to close. I never had any worries, because I knew that they were well taken care of. They especially loved their play times, because they made many friends. There are associates there 24/7 and they were given their meds as well as the food. I wouldn't trust any place else to take care of my fur babies. read more

I am very particular who I leave my dog with...I don't trust most people, especially with my little buddy. However, I am impressed with this facility, in almost every way. You can tell that everyone who works here is an animal lover. They always greet the animals, and try to make them confortable before taking them back into the play area. Whenever my dog stays here, she is always excited to have us pick her up, but always sleeps the rest of the day...she is utterly worn out from playing with the people and other animals. There are a number of services offered here which are great! You can get the grooming while you are there, can add on little treats. They will feed your pet on the schedule you want, with even your food. In the suites, they even turn on animal planet for the pets to listen to. If there ever is an incident, they take care of it, and make sure to keep you aware of what is happening. Looking through the windows, you can see the actual places where they keep all of the pets. You can see that the area is clean and neet. Especially in the play times...any messes are immediatley cleaned. Each day they stay, there is also a little report card that they fill out which is nice. It lets you know how your pet did, and anything specific that happened while they were there. My dog has stayed here often, and will be back. read more

Super happy with the grooming service here! Been taking my yellow lab for over a year, and always have the same young man groom her. She always looks awesome! She loves going over there - excited at the door! I have watched him groom her, and he does an awesome/great job. He obviously loves animals. As for the guy with the "well mannered cat," please, its a cat...they don't like water, they don't like strangers touching them and they sure as heck don't want anyone cutting their nails....its a CAT! Get over yourself. Really a nice group of groomers at this PetSmart! read more

I have been going to this location for 10 years, my dog molly has gone her hair cut there for 10 years, she had a razor cut couple years ago which ended to infection and doctor checks. i took her again this Monday, for simple hair cut which took from 7 am -11 am, and when she came home i noticed she has big cut under her tail, on her butt and also on her whole belly, she was infected so badly, and didn't eat or drink all day and night, I went back to pets mart day after and talked to the manager of the grooming who actually did her haircut, and she said that it had nothing to do with the hair cut, and told me to call her vet to get medication, I went to talk to Mark, the store manager he was busy interviewing so i talked to an assistant told him my concern and he said that mark will call me back. well he never called me and i had to talk my dog to ER at Roseville and paid 180 for visit and medication. the same thing happened to my friend sara last year, I would not go to the petsmart again and i don't recommend it to anyone. I will call the corporation and complain against Mark the store manager for not even making a call after being a loyal customer for 10 years. read more

This store has great sales people and a wonderful selection of pet care products. Always clean and pet safe. If you need anything pet related I recommend stopping g read more

I Came here this morning to get my dog groomed , he is a lab..and it went great he Actually loved the groomer which was a miracle so we will definitely be coming back to them so that he is not scared of a little haircut anymore :] read more

I would give the Pet Hotel at this location ZERO stars if I could. I am so beyond disappointed. We always board our dog King to this hotel when going on vacation or business trips and trust them with everything, while providing his own toy and food. We always pay extra so he gets an exit bath. Although, this time as soon as we got in the car I realized he smells VERY bad. I was told he got his exit bath, but that could not have been the case unless they allow him to pee or poop in his room, which is irritating and I had to wash him again at home. In addition, he came back with an ear infection and very depressed. He would not eat or drink, and just lays down looking sad. Lastly, and what got me very furious is that his toy smelled as if there is pee on it. I washed it 3 times in the washing machine and IT STILL SMELLS VERY, VERY BAD! I am angry they allowed him to play with a toy he or other dogs mat have peed or pooped on. The odor will NOT go no matter what I do. In fact, i had to let the washing machine just go without anything in it TWICE for the odor to go away from it (that's how bad it was). Very disappointing for a regular customer!!! read more

They're really nice here but every single time I bring my dog here whether it's for one night or 5 nights he comes back with major diarrhea. I give them exactly what he eats, no snacks but never fails for a few days after we bring him home I wake up constantly through the night to let him out or I come home from work with diarrhea all over my place. When I told them they said it could be due to stress but I've boarded him other places before and have never had this issue especially multiple times. Wouldn't recommend it read more

BEWARE OF GROOMERS - I am a loyal PetSmart customer for food etc... One day I decided to check out the grooming salon in the back of the Folsom PetSmart located on Iron Point Road (the newer of the two Folsom stores). To my disgust, I witnessed a groomer drag a scared dog toward the register area and then back to her grooming station; all along the dog was being drug across the floor. I could see fear in the poor dog's face as the heartless groomer pulled on the leash practically choking the poor creature. I complained to management, however, I believe my complaints went to deaf ears. DO NOT BRING YOUR ANIMALS TO THE STORE FOR GROOMING as there is no guarantee they will be treated kindly. PS: None of the other groomers present told the girl to pick up the pup nor did they complain to her about her behavior. read more

Ok - if you're as obessed with you pooch being pampered as much as I am, this is the place to take them. I have a dog with special needs and was overseas for 13 nights and I never worried once. The kept me updated via email. The facility is so clean - they get to have their own beds and toys. The staff feeds them exactly the way you tell them and give em love! Plus you can customize your packages with extra playtime and stuff. Very cool place - all my neighbors go there too. read more

Brought our two dogs to the Pet Hotel for a weekend stay. Now, they're both sick, sneezing and coughing. Our vet prescribed antibiotics and told us to keep our dogs away from other dogs for two weeks! What the heck is going on at the Pet Hotel???? Not happy and will not subject our dogs to whatever diseases lurk in this place. read more

This place is way overpriced, and not upfront about the costs. I called them up to book an appointment for one night, they said that the regular rooms were full, but I could book a suite for $45 a night. I told them the hours I'd drop her off and pick her back up, and they made no mention of their $19 lat pickup fee. My dog was there for 24 hours, and they charged me $63 for the experience. Thats more than many regular hotels. Had I known the full cost up front I'd never have brought her there. Now I'll never leave my dog there, o go into a petsmart again. read more

If you care about your pet do not take it to be groomed at petsmart on Iron Point. I took my puppy in there to be groomed and his nails trimmed and he now has two broken toes. I watched through their window as one girl held him and another girl proceeded to clip his nails and when they got to his left paw they cut a little too much and he yelped and tried to take his paw away. Rather than the girl letting go of his paw and giving him a minute she proceeded to jerk his paw back to her repeatedly until both girls over powered him. What is that about? Please do not take your pets there! read more

I love the Pet Hotel at Petsmart in Folsom. It took me a long time before I considered leaving my dog with a pet sitter. I was very apprehensive, especially with a pet sitter in a huge corporate store like Pet Smart. I did however jump at the chance to take my dog to train at Petsmart. Over the 12 weeks of going into for training I got to know the staff at the Pet hotel. I finally decided I would try it out. The price was right - $23 per day, cheapest I can find in this area. It took a couple times for my puppy to realize that I'm not deserting her and that I do come back - now, whenever i pull her leash out, she immediately heads for the garage to get in the car because she knows when she gets in the car she gets to go to Petsmart and play with the puppies. She's clearly developed friends as her report card often tells me that she and her best friend often go off to play together and ignore all the other days. Not only does she get to play with her friends - she gets to play with all the staff. They treat her like she is their dog. She is so excited to see every member of the staff and has to say good bye to everyone before we leave. They also don't treat me like just another customer. They know my name. We don't just conduct a business transaction and I leave. We chat, talk about the dogs, talk about tv shows, whatever. It's such a welcoming, wonderful environment. I would recommend this to anyone considering pet care. read more

My husband and I dropped our two dogs off at the Pet Hotel for 1 night. One of our dogs is a pit mix and they have a policy that bully breeds aren't allowed in play group or to have a kennel mate. It's a stupid rule considering a lab came in right after us growling and being aggressive to the whole room. Anyways, We have brought them there before and they put she is a vizla mix and allowed her to sleep with my other dog and go to play group. They said this time they would just put in the computer that they are staying in separate kennels but actually put them together. Well, here's where the 1 star cones I'm. They lied to us and had actually put them in seperate kennels. The people there during Checkout were not the ones during check in so we asked them to check the notes (the other two said they would put a note saying to put them together). There was no such note. Our pit mix didn't get to go to play group when she's the one that loves dogs and they had to sleep alone. Beyond angry! read more

I can't say enough about the outstanding the Petsmart PetsHotel employees, offerings, and facilities. I have boarded my pit bull there several times now, and each visit for both my dog and me has been wonderful. I can readily see that my dog has bonded with hotel staff, and they genuinely care about him and give me very detailed reports on his activities for his entire stay. I am always treated with courtesy and a service-oriented posture by both front desk staff and the staff who perform the actual pet care services. My dog is always well-adjusted when he returns from home from a stay there, and I can tell he was happy. I cannot imagine that any of the other local boarding facility choices can match what Petsmart has to offer, including an on-site vet (just in case) and overnight attention and care, not just someone on the premises sleeping nearby. Most of all, though, it is the quality staff that makes the difference for me. read more