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    PetSmart

    3.1 (69 reviews)
    Open 9:00 am - 9:00 pm

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Xee V.

    My husband always stops by this store for fish food and supplies. But this weekend, we added a kitten to our family and shes stolen our hearts! She even won over our resident cat in less the 4 days. The adoption took less the 20 mins. You get a coupon book for a bag of free cat food and 50% off a bucket of litter. We didn't bring a carrier and the nicest lady there let us use one of their carriers as long as we brought it back. Great experience every time we visit.

    Midnight before and after being groomed by Angel at the Duluth location on 05-24-2033. She looks perfect!
    Ellen W.

    In regards to the Grooming Salon. Our groomer, Angel, truly is one. Midnight had an appointment on May 24, 2023 for a 10:00am drop off. I was running late and traffic was ridiculous. I called Angel and let him know we weren't going to make it by 10:15am. I was very stressed out. Midnight had a comprehensive exam that weekend and I really needed her cleaned up. Angel spoke so sweetly to me. He calmed me down and told me to bring Midnight anyway. He said he'd take care of her! What really astonished me is they were short staffed that day. Angel took Midnight at 10:30am when he could have easily said no. He wasn't even scheduled to work on the 24th. He came in to replace a sick coworker. It's not often I cross paths with a person like Angel, especially in customer service. He made me feel like his only job in the world was to clean up Midnight. And, that he did. She looks amazing. Henceforth, I will go out of my way to schedule all of Midnight's grooming appointments with Angel. This is not to say the other groomers aren't up to the job. They are wonderful people, too. But, Angel is a rare gem I want to keep as long as possible.

    Just bathed pup.
    Lisa P.

    Today was my pups first bath. Well, kind of. I tried but couldn't take the crying. I was on my way home and stopped in to see if any appointments were available. Luckily, for me Jasmine had a spot available. In addition to his bath and brush he also got his nails smoothed down. Jasmine was so nice and did a wonderful job. I would definitely recommend coming to see Jasmine.

    Yes, it's open, even if they don't want you to think it is.

    This is the most uninviting PetSmart I've ever been to. They don't even turn on the sign after dark, it's like they want you think it's closed so maybe you'll leave them alone. Once inside, it's not much better. Very few people working, huge lines, lots of out of stocks, and heaven help you if you want someone to get a fish for you. Take a look at the bettas they sell in those tiny cups and see how many are still alive. They don't even bother clearing away the dead ones. This store is old and it shows. Extremely run down, and everyone inside seems to have also stopped caring. I'd drive out of my way to go to Peachtree Corners or Johns Creek instead.

    Ian does it again!!! Turned my dirty little pup into a beauty again!!!!
    Mary Ann R.

    I love this Petsmart!! My little Cheddar gets her ver care and grooming here....She gets affordable and thorough care at Banfield, and gets pretty at the grooming salon. We've been seeing the same groomer for sometime (Ian) and he is so great with Cheds!! On our last visit, he did an amazing job!!! I had trusted Cheddar's care to someone else for awhile (BIG mistake). I got her back dirty and matted and it only took Ian a couple hours to make her look beautiful again....and he always puts cute little bows in her hair!! 5 stars!!!

    A happy pup after getting a new bed, food and toys all thanks to the staff here
    Abraham C.

    Where to start.. well when I came in I went to ask for my welcome coupon book because they said to ask next time I come in. As I walked to the front register the man just stared at me in a mean look didn't say hi or welcome and so I said "hey how's it going I was told to ask for my welcome coupons when I came in" without looking he immediately said "we don't have those." And just began to stare at me again so I said oh okay well thanks just to break the silence and I went to look for a specific dog food and I couldn't find it and as I walked towards an employee to ask he looked at me I know he saw me and he just walked to the back wel after that I said ok to PetSmart it is and left

    Great short nails
    Alicia M.

    Kiara did a great job with my Doberman today. He got a bath, nails trimming & ears cleaned. Nails were nice and short. His coat was so shiny & clean. Smelled great afterwards. Gave me some tips to help with his skin for his next bath with them. He seems to like coming here never scared. All the employees are nice as well as knowledgeable.

    In his left jacket
    Kaialaia T.

    My dog loves his new clothes lifejacket and treats he is ready to go swimming... Great customer service reasonable priced merchandise and funny pet Halloween costumes

    Bleeding nail on paw

    This place deserves 0 stars. I'm very unhappy with their service! Just picked up my pup today from his first grooming appointment only to realize my pup was in pain! They cut his nail so freaking short! I didn't realize til I got home and saw blood on my pants. My poodle is a very calm pup so I can't imagine him giving much of a hard time. My failure for not reading all the reviews but I will NEVER bring him back to this location.

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    7 years ago

    Very unprofessional. They canceled last minute. Ladies rude. I dont recommend AT ALL.

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Both my dogs use the pet hotel, the staff there are exceptional and they always take care of me.

    Mentioned in 2 reviews

    Read more highlights

    Tiger Tails Animal Hospital

    Tiger Tails Animal Hospital

    (90 reviews)

    Five star vet right here!!!!! The ladies at the front desk are always sweet, friendly, and…read moreresponsive. The lobby is always clean and if a dog makes it dirty they quickly clean it up. Now I cannot rave about our vet Dr Kaala enough. She takes her time, builds our dogs trust, and genuinely cares. From the moment she walks in the room, she is calm and kind, she gets on his level, and she takes her time to let him warm up. She is a wonderful example to her staff and sets a perfect tone. No matter how many times our dog walks away from her, she keeps her cool and encourages him back. She talks us through his care and makes sure all our questions are answered (yes we are those very involved dog parents). Dr Kaala is truly a gem and we are so grateful to have been recommended to go to her. We drive 40 minutes just go to Tiger Tails based of a recommendation from a friend who also drives that far! Dr Kaala is worth it and after two visits now we are clearly not going anywhere else.

    Tiger Tails had been my dog's primary vet for at least 4 years. I brought my dog to Tiger Tails…read moreafter an emergency hospital visit the night before due to vomiting and fever. The emergency hospital had given him a fever-reducing shot that was supposed to last 24 hours. When we arrived at Tiger Tails first thing the next morning, we clearly told the staff and doctor about this and that it had only been 12 hours since it was given. The doctor took his temperature, did a quick checkup, and said he was fine -- then sent us home. We had pleaded that it was strange he wasn't eating or drinking and he was vomiting with hints of blood, but she kept insisting that he may have just ate something bad or just elder dog symptoms. Just 13 hours later, my dog passed away. I trusted Tiger Tails to take our concerns seriously and to monitor him properly after everything he had been through, but I feel that they dismissed his condition too easily. I am heartbroken and will never forget how this was handled. Please be cautious and make sure your pet gets the thorough care they deserve.

    VCA Lilburn Animal Hospital

    VCA Lilburn Animal Hospital

    (34 reviews)

    We brought our cat to the clinic for a lipoma in his ear. They drained his ear with a needle but…read morecould not do anything more being that they did not have any medication to inject to treat. Within 2 days, we were back at the clinic because it filled right back up. The Veterinarian never came in to speak with my wife. The vet tech proceeded to tell my wife that the next step would be to sedate the cat and told my wife that they would be placing tubes and stitches in his ear. Because the cat ate earlier, we were told we would have to bring him back another day. We brought him back on Saturday, and they took him from us and told us he would be ready for pick-up later in the day. When we picked him up, he was bandaged and had a cone around his neck. Within a day or two, he had the bandage off his ear and there were no drain tubes or stitches. We called the clinic, and they stated that he was sedated, ear lanced, and steroid injected and this was the treatment plan my wife signed off on. 1) When the vet tech stated they would be putting him under anesthesia, my wife asked if they were putting drain tubes and stitches and the vet tech said yes. 2) We were told that my wife signed off on his treatment plan and that she was not told about tubing and stitched and yet we were sent a copy of the treatment plan, NO signatures, NO initials..Nothing. 3) First time we took him, no anesthesia, nothing..they drained the fluid in his ear with needle. Second time he went in because the ear filled back up, they told us that the sedated him because the had to lance the ear, and yet the treatment plan they sent that the claimed my wife signed off on states that they again drained with a needle. Why the sedation again? they did not have to sedate the first time when they drained with a needle.

    We had a 12:00 appointment for our pet and traffic was rough. We showed up at 12:05 and were told…read morewe could not be seen. The front desk person was rude and nasty for no apparent reason. Maybe she needed lunch. I've never been told at any medical/vet clinic that 5 minutes late, in Atlanta traffic, was enough to cancel the appointment after driving 45 minutes to get here.

    The PawPlex

    The PawPlex

    (109 reviews)

    It's been years upon years coming here at least since Covid…read moreThe pups have been making there way here Some of the gang is no longer with us And others are fairly new to PawPlex and the great grooming treatment they perform Getting poodles or doodles of some sort groomed Can be a sunny day Or rain on the parade PawPlex definitely has been Keeping things on the bright side With eye catching grooming Marley ( mini poodle) Reesie ( labradoodle) And new to PawPlex Mila ( standard phantom poodle) Have been coming here enjoying their grooming Customer service is great Easy to book appointments Convenient hwy access nearby And they always seem willing to accommodate Let the video and pics speak for themselves The dogs are happy, excited and ready to show off The attention and detail given to them Will be coming back in for more grooming

    we had a family emergency and needed to leave with a day notice. they were very fast to respond and…read morevery accommodating. when we showed up they were quick to take our dog to the back. they sent an email halfway through her stay updating us on her, letting us know she was happy and having a good time. when we showed up to pick her up she seemed a little out of it, not really acknowledging us when she usually gets super excited. the first thing we noticed was her right eye. it was bloody and almost looked infected, there was yellow pus coming out of her eye. we asked the young girl at the desk what happened and she had no idea. she went to the back to ask someone else what happened and when she came back all she said was "we had a lot of big dogs here today, they were all playing together" we never selected anything involving group play, she is a very friendly dog but as a business you should think about the liability. we never gave any type of permission for group play and to find out the dogs were roughhousing...not a good look. we will not be coming back here and the vet bills WILL be coming to them. (pictures were taken after cleaning up her eye) UPDATE: Terissa called and gave us a more detailed explanation of Harleys stay there. she explained that they have turf in the back and something could've gotten in her eye, that could be the reason for her eye being irritated. she offered to cover vet bills and Harleys stay there. she was definitely very apologetic and we really appreciate her customer service. that is how you do business. thank you Terissa!

    PetSmart - petstore - Updated May 2026

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